Betty and Joseph W

Overall satisfaction: Very Good

Services from rental manager: Very Good

Cleanliness Excellent

Location Very Good

Property condition Very Good

The loft and its location worked well for us. We would have liked to have had some kind of automatic coffee maker and the kitchen was not as useful for us as we would have liked. The beds and bedding and bath were all very good, as was the sitting area. Although we had been warned that it was a second story unit, we did not realize that it was above a two story unit, effectively making it a third story unit. Our arrival was complicated due to our not having the information for contacting the greeter and the one way streets that prevented us from accessing the unit's parking, although with the patience of the greeter we eventually had success. Overall our stay at the Nelson Street loft allowed us to experience Vancouver more as a resident than a tourist. It was the kind of experience we were seeking. Thank you for assisting us.

Betty
Rocky Mount, NC
USA

Nick and Jennifer M

Overall satisfaction: Average

Services from rental manager: Average

Cleanliness Average

Location Below Average

Property condition Average

We had an enjoyable time in Vancouver which is a beautiful city.

The accommodation is in a very convenient and central location. It was, however, disappointingly dirty. We had to clean the kitchen and wash all equipment before use. Kitchen and bathroom cupboards are dirty and long haired rugs in the living room are not suitable for this type of let. The cleaners had obviously not got behind the furniture. The television did not work for most of the week. There were not enough pillowcases.

EMR Response

Thank you very much for sharing your experience with us at the Nelson Street Loft. We are glad to hear you enjoyed your stay in Vancouver and found the property to be in a convenient location. We will be looking into why the property was not cleaned properly prior to your arrival. This is not acceptable to EMR Vacation Rentals. We hope you will give us the opportunity in the future to show we do have a very high standard for the cleaning of the properties represented by our company.