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Heron View Cottage welcomes you to a sea-side setting on beautiful Roberts Bay in Sidney. As a designated bird sanctuary, it provides many opportunities to view nature at its best. Numerous other amenities in the area ensure a pleasant and memorable experience.
The recently built cottage offers 1400 sq. ft. of bright, open plan accommodation with scenic ocean and garden views. A spacious loft has a queen sized bedroom with a complete bath and a separate sitting area with stunning ocean and garden views. The main floor offers a modern kitchen, dining room, living room, full bath room and a sun room with garden door leading to the deck and garden. You will also find the second bedroom on the main floor with both ocean and garden views. The lofted ceiling of the cottage, lovely wood work accents ,and large windows create a bright and open ambiance which is carried throughout the residence.
Sidney-by-the-Sea is a bustling town with cobble stone sidewalks, artistic statues, summer markets, street cafes', sea side walkways, etc. Other amenities include art galleries, numerous grocery stores, wine stores, pubs, library,great restaurants, book stores, recreational center, ocean water activities, and city amenities 20 minutes away in Victoria. Complete medical services are also readily available.
Heron View Cottage is the ideal spot to relax, rejuvenate, and create memorable moments for future memories.
| Location | Number of Beds and Bed Type | |
|---|---|---|
| 1 | Main Floor | 1 Queen Size |
| 2 | 2nd Floor | 1 Queen Size |
| Location | Bathroom Details |
|---|---|
| Main Floor | 1 toilet, 1 bathtub, 1 shower and 1 sink |
| 2nd Floor | 1 toilet, 1 shower and 1 sink |
Rates are in Canadian Dollars (CAD)
For an accurate quote, please click the Book Now button and enter your dates.
LONG TERM: Please contact us directly for stays exceeding 30 days or greater.
MINIMUM STAY: Minimum stays vary throughout the year. Please use the Book Now button for more detailed information on minimum length of stay.
| Nightly | Rate Per Day |
| Daily Rate Period | From $100.00 |
| Weekly | Rate Per Week |
| Weekly Rate Period | From $702.00 |
Displayed rates are an approximation and may not be current. To confirm availability, rates and minimum stay, please use the Book Now button.
NOTE: Occupancy must not exceed the posted number of people the location sleeps. The information provided, though deemed accurate, is not guaranteed, it is subject to errors, omissions, change of price, or withdrawal without notice. Posted rates do not include sales taxes, cleaning or service fees where applicable. Some properties are subject to government room taxes depending on location and length of stay. One month or longer stays are exempt from government room taxes. Please contact our reservations team or use the Book Now feature for a complete property rental rate confirmation.
The first payment is a deposit of 50% of the accommodation total plus applicable taxes due at time of booking. The balance is due 45 days prior to occupancy. Damage deposits are a pre-authorized hold on your credit card and are collected only if deemed necessary.
Visa, MasterCard, American Express and a Bank Wire Transfer are all accepted methods of payment. All payments are in Canadian dollars. All reservations must be secured by a credit card.
These are actual testimonials from our guests. They have been edited for privacy and to correct spelling errors if needed and nothing else. If you have a question about a guest's testimonial or about the property, please do not hesitate to call one of our agents immediately and we would be happy to assist you.
Thank you.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
A lovely cottage close to the beach and town. Very clean and well stocked. The host was great!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
We were 2 couples enjoying this amazing cottage. It was very well maintained and in a perfect location. Situated in a beautiful neighborhood. There is beach accessibility just down the street for a nice walk as well. If you like to walk it is a nice walk into town. Management company is very accessible and easy to work with. Overall we loved this place and would go an.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Very Good
Great to have my two children's families from California staying here over three weeks. Enthralled by the eagles and very comfortable otherwise.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Heron view cottage was just what we needed for our stay in Sidney. The proximity to the town centre and Roberts Bay was a bonus for us. The home was beautifully decorated and well stocked with the necessities for both a short or long term stay. The property manager worked well with me to ensure a seamless check in and out due to the late arrival and early check out times. I would definitely recommend this location to my friends and family. Thank you
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Very Good
Location Very Good
Property condition Excellent
Lovely setting, nice clean house with lots of personal touches that made it cozy & comfortable. Lots of interesting books, and games, great outdoor space. Hope to come again soon.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Had a lovely vacation...very relaxing. Lots of lovely walks close to cottage. Property owner very friendly and nice. Very nice property
Thank you for your review of Heron View Cottage. The property is very relaxing and great areas to enjoy out doors. We hope to see you again soon.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
The cottage was delightful! Peaceful and calm - just what these Americans needed. Walked to town and strolled the quaint village. The cottage was clean and decorated such that you felt at home ! We will be back. The owner lives next door and was very informative.
thank you for your review of Heron View Cottage. It sounds like it was a relaxing stay for you. We look forward to your return. Any of our EMR Vacation Rental customer service reps would be more than happy to assist you. See you soon!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Very Good
Location Excellent
Property condition Very Good
Some of the dishes in the kitchen weren't very clean as if they had been put away dirty by other users. A light bulb in the track lighting needed to be replaced and there wasn't much toilet paper. I admit we didn't run out but we kept worrying we would! Also the garage for the car is very small and you were asked not to park on the street for more than an hour or so at a time so I was glad I didn't rent a larger car. Otherwise a charming cottage in a peaceful location. We really enjoyed spending time in the small but beautiful garden off the deck.
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. Thank you for letting us know about the dishes, please call us during your stay for any concerns about the property. We do move quickly to ensure your stay if the best. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Terrific place to stay and enjoy Sidney and surrounding area.
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Heron View Cottage was a wonderful place for our quiet vacation. The cottage is beautiful and comfortable. The village of Sidney, where it is located, is a clean, happy place for shopping or walking by the sea. We visited in early October, and morning walks around the cove behind the owner's home were filled with a foggy quiet broken only by bird calls and distant fog horns. The cottage is located about 30 minutes from downtown Victoria, and the route there is simple. I would highly recommend the cottage.
Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Very nice place to stay. Quiet,restful yet near everything you want to see and do. Clean ,lovely gardens, everything you need and more
Thank you for your review of Heron View Cottage. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Very Good
Property condition Excellent
We had a great stay at Heron cottage. Very comfortable and clean.
Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Very Good
Location Excellent
Property condition Excellent
We found the cottage to be a very pleasant, comfortable, relaxing space. We could see the ocean from our large windows and enjoyed our morning coffee gazing at the view. We would love to visit again when the spring flowers are blooming as the gardens looked like they would be beautiful. Thanks for making our vacation enjoyable!
Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Very Good
Cleanliness Very Good
Location Excellent
Property condition Very Good
Very nice stay the owner and later the friend of the owner staying in the main house were very friendly and helpful.
The only problem that we had was the drawer face on the right hand of the stove kept coming off, finally we left it off.
It would be handy to have a few luggage racks - where you could set suitcases off the floor for access.
My family had a wonderful stay. If would have been nice to have had someone meet us when we left to hand the house back. We had to leave a key with Alex who was staying in the owners home. Had he not been there we would not have had anyone to leave a key with.
Below - I would like to be described as a Canadian guest coming from Dar es Salaam, Tanzania.
Thank you for your review. We were not aware of the problem with the drawer, a quick phone call to our office during your stay could have made a difference as we could have had a maintenance person come and repair it for you. I am happy to hear your family had a wonderful stay. We hope that you will join us again in the future, it was a pleasure having you stay with us!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Heron View cottage was a well appointed, beautifully kept place to spend our vacation. A short walk to the beach and close to the quaint downtown of Sidney it was an ideal location. The owner obviously takes great care of it and it was more than comfortable. We would love to return!!!
Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
We had a great time in Sidney and the surrounding areas. The cottage was a great place to come back to each day.
Thank you so much for the wonderful review Janice! We are so happy you enjoyed Heron View Cottage! Happy Trails!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
The Heron View cottage was perfect for our family get-away. A short drive into town or the beach. The kitchen was fully equipped with everything you could need. And the laundry was a huge bonus when travelling with kids.
We are so happy you and your family enjoyed the cottage Rebecca! Please think of us in the future! Happy Trails!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
This was our second time staying at this relaxed, cozy garden cottage by Roberts Bay. The cottage is more like a little 2 story house. It is super clean, bright, airy and well stocked with very good bath, bed and kitchen supplies. The on-demand baseboard heating through the cottage works very well. The private garden patio is lovely. The owner takes pride in his garden and it shows. Most importantly bring binoculars to see the majestic bald eagles and such in the bay and surrounding trees!
Thank you for the lovely review Peter! We are so happy you were able to enjoy Heron View Cottage once again!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Very nice, clean, lots of books, great walk to shore.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
We were here a month in the fall. Lovely garden close to the beach/bird sanctuary, bus line. A 1 km walk to restaurants, grocery, etc. It was perfect. The only possible negative is the parking. We had a small car,so we could use the small garage next to the cottage. If you have a large car, you will have to park on the street about a block away. Any visitors will also have to park a block away.
Thank you for your review. Yes, the parking space is best suited for a small vehicle. The cottage is at the end of a cul de sac and no parking is permitted. For larger cars and visitors a short walk to the end of the short street works best.
We are happy that you would recommend us to others and look forward to having you stay with us again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Very Good
Property condition Excellent
Of the many vacation rentals we have used this one was tops. Great facility. Terrific owner. Ultra-clean. Lots of little walks to ocean views. Central to every thing. Need a car though- a little far to walk to main street and restaurants although there is a reasonably convenient bus stop to take you to Victoria or elsewhere. This is a must stay cottage- we hope to return.
Thank you for your review of Heron View Cottage. We look forward to having you stay with us again in the future. We are happy to hear you enjoyed your stay!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
We enjoyed our stay at Heron View Cottage! It is very comfortable and cozy!
Thank you for your kind review of Heron View Cottage. We hope to see you again in the near future!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Very Good
Location Excellent
Property condition Excellent
Had a great stay at the Heron View Cottage. The management company was great to work with, and the owner checked in on us to ensure everything was okay. This became a great base of operations for exploring the greater Victoria area. So nice to be able to walk to things nearby, including the BC Transit to downtown Victoria. Thanks for helping us have a great and memorable vacation.
Thank you for your kind review, we are glad that you had a great stay! We look forward to having you stay with us again in the future!
Overall satisfaction: Excellent
Services from rental manager: Poor
Cleanliness Excellent
Location Very Good
Property condition Excellent
A beautiful, clean, fully equipped property with everything you could need, including a little garden. Details did specify DVDs and CDs which we were unable to locate - however this did not alter our views that it was excellent. Lovely quite location within walking distance to beaches. Walking distance to town and amenities not as close as expected but not an issue as we had transport. It is close to both the ferry terminal and the airport. Only negative was the management personnel, the greeter appeared disinterested and in a hurry to get away. She handed over one key the other was apparently missing - we later learned that this had been taken home by a previous occupant although the owner of the property was not aware of this and pointed to a book on the table. When we emailed them re check out they asked what time would we like, we replied and they didn't confirm whether that was OK or not. On the morning of check out they telephoned to request we check out ourselves as they were short of staff etc! However, management aside, we would definitely recommend this luxury property as a base for exploring Vancouver Island.
Thank you for your review of Heron View Cottage. Normally the DVD's are located in the loft area of the property, close to the TV and DVD player. Thank you for letting us know you were not able to locate them. We will look into this. Apologies for your greeter seeming disinterested, we have spoken to her about the importance of her position. We look forward to having you stay with us again in the future, and will provide a more positive check in and check out experience for you.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Heron View was a wonderful place to stay. Close enough to Victoria to make easy trips into the city, but also close to must see places like Butchart Gardens and the Butterfly garden. the Butterfly Garden is wonderful for kids, and adults love it too. Best of all, the charming, small town of Sidney is only a short walk away, and we loved strolling the main street which is filled with wonderful shops, TWELVE bookstores, and numerous cafes, restaurants and coffee shops. The marina is right next to the town and is a good place to see some amazing yachts! Or you can go whale watching! The cottage itself is private, spotless, and just a beautiful refuge to return to after a busy, bustling day in the city of Victoria.
Thank you for your review of Heron View Cottage - this cottage is a great place to rest and enjoy the Sidney area. It sounds like you had a wonderful time in Sidney and we look forward to having you stay with us again in the future!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
We had a great stay at Heron View Cottage. It was an easy walk to downtown Sidney, the beach and relatives. It had all the amenities that we were looking for. We even met Jim, the owner, and he described the rebuild that he had completed on the cottage.
Thank you for your terrific review of the Heron View Cottage. We are very happy to know you enjoyed your stay. We hope to see you again soon.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
The property is terrific! Very well maintained and equipped with everything you'll need and more to enjoy this comfortable and functional space. It is warm and inviting with books, games, puzzles, TVs and stereo. Location is excellent very private and a nice walk to Sidney's seaside, shopping and restaurants. EMR greeter Jeannette was very friendly, helpful and accommodating. We had a wonderful 29 day stay and would highly recommend this property!
Thank you for kind review of Heron View Cottage. It sound like you had a great stay! We look forward to having you stay with us again in the future!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
This was our third time at Heron View! That alone says it all......we LOVE this place. Great location, every item imaginable one could ask for, comfortable etc. etc.. Oh yes...we will be back! Thanks Jim and EMR.
Thank you for your kind review. We look forward to having you stay with us again in the future!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Very Good
Location Excellent
Property condition Excellent
We had a wonderful time in the cottage, while we were vacationing in Sidney. The house is lovely, very cozy and in a great spot. We enjoyed the quiet neighborhood, the beautiful back yard, the easy access to the beaches and the vicinity to Sidney.
Thank you for your kind review of the Heron View Cottage. We are very happy to know you enjoyed your stay. We suspect you meant to rate us as to recommend to others judging from your terrific review. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
We enjoyed our stay in Sidney , the rental was very accommodating and the owner seemed nice. Sidney itself is a cute little town we ate out at a few lovely restaurants. The location was great just a 20-25 mins drive to downtown victoria lots to do and see. We would recommend this cottage to any of our friends or family that would like to visit victoria. The only thing that we regret is that we didn't stay long enough a week would of been great. Thanks again the Wardley family
Thank you for your review of Heron View Cottage. We hope you will be able to visit Victoria again in the future and take advantage of some of the amazing activities we have here. We hope to see you again soon!
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
From start to finish our vacation experience was excelent
Thank you for such a wonderful review of the Heron view Cottage. Please come back any time.
Overall satisfaction: Excellent
Services from rental manager: Very Good
Cleanliness Excellent
Location Excellent
Property condition Excellent
Heron View Cottage was a great place for our girls trip and the owner was very kind and accommodating. The cottage could still use more window coverings as we felt a little exposed at times. Overall we had a wonderful experience and would certainly stay here again. The cottage was very comfortable and the location was excellent.
Thank you very much for the nice review. It is a really nice property and we are glad to know you enjoyed it. We hope to see you again in the future.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Our week at Heron View was fabulous. Cottage was perfect and the location couldn't have been better. We will definitely stay here again and highly recommend.
We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
A very enjoyable stay, everything very clean and tidy and well equipt.
We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Average
Property condition Excellent
There were just the two of us so we only used 1 of the two bedrooms and bathrooms. Loved the cottage, it was in a quiet residential street but not far from downtown. A partial view of the ocean but that didn't bother us too much. Very comfortable and clean.
We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
I stayed at the Heron View cottage for 4 nights with my elderly parents. The cottage is located on a quiet lane close to the water in the pleasant seaside community of Sidney. We enjoyed the convenience of a full kitchen and a nice view of Roberts Bay from the second level. Having two bathrooms and bedrooms on two levels gave everyone privacy and convenience. The beds and pillows were comfortable and everything was well supplied. Check in/out was simple and quick. The location was great for us as we had easy access to the airport, the ferry terminal, Butchart Gardens and only a half hour drive to the Victoria inner harbour. We could easily walk to restaurants and shops in the centre of Sidney and we enjoyed the walkway around the marina. Overall this is a great place to stay for a short or longer term stay.
We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Very Good
Location Excellent
Property condition Excellent
We loved the cottage. It was very comfortable and had very nice lay out. Lots of sunlight and very spacious.
The only small thing was there was just the tail end of a roll of toilet paper and no more to be found anywhere. We had to go get our own.
We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.
Overall satisfaction: Excellent
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
Heron View is a delightful cottage. The location suited our needs perfectly. We highly recommend EMR as a property agent for a perfect vacation.
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.
Overall satisfaction: Very Good
Services from rental manager: Poor
Cleanliness Very Good
Location Excellent
Property condition Very Good
I was extremely disappointed with the check in and check out process. The 'greeter' assigned did not respond to any phone calls and the new greeter arrived late. On check out the 'greeter' was stuck in traffic so also arrived late. The property BBQ area had an open can with cigerette butts in and trash scattered on the patio area.
We are glad you enjoyed your stay. We have looked into the matters you have pointed out and have corrected them. Thank you for your review.
Overall satisfaction: Very Good
Services from rental manager: Very Good
Cleanliness Excellent
Location Excellent
Property condition Very Good
We had a great stay here. The cottage lives up to the beautiful pictures on the website.
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.
Overall satisfaction: Very Good
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Very Good
The cottage was perfect for our family's needs. Even more spacious than it looks. Well situated, well equipped and comfortable. If you're cooking meals there you'll find the kitchen well-equipped too, from blender to salad spinner, but bring your own cooking basics like olive oil, seasoning, sugar, etc., because they are not supplied.
Thank you for your kind review of the Heron View Cottage in Sidney. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.
Overall satisfaction: Very Good
Services from rental manager: Excellent
Cleanliness Excellent
Location Very Good
Property condition Excellent
Great!
The only thing that was disappointing was that from the photos we thought we'd have beach access from the property. The public access was such a close walk 1 min but it would've been great if our kids could've ran to the beach right from the front door.
Thank you for your kind review of the Heron View Cottage. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.
Overall satisfaction: Very Good
Services from rental manager: Average
Cleanliness Excellent
Location Excellent
Property condition Excellent
The property and its owner who lived next door was lovely. The management company sent too many redundant email notifications. Check-in is too late at 4 PM. Check out greeter did not show up and the information about this check out person was wrong as it turned out to be the name and number of the cleaning staff.
Thank you for your review of Heron View Cottage. We do sent emails asking for check in times and confirmation of your arrival as we have greeters meet you at the property to check you in and provide information about the property and the location area your rental is in.
Check out we try to arrange for the cleaners to do check out. If you depart earlier we arrange for you to lock up and place the key in a safe location until the cleaners arrive.
Overall satisfaction: Very Good
Services from rental manager: Excellent
Cleanliness Excellent
Location Average
Property condition Excellent
The property is located a bit out of the way, Not close to downtown Sidney. Parking is an issue, with a very small garage and a long way to street parking. No internet service or TV was working. Many windows are without curtains and privacy was an issue for some of us.
Very cute, clean, quiet place. Owner very nice and helpful.
Thank you for your kind review of the Heron View Cottage. We are very happy to know you enjoyed your stay. Did you let us know about the internet and cable not working during your stay? We are quick to respond to issues like this. This property does have internet and cable. We hope to see you again in the future.
Overall satisfaction: Very Good
Services from rental manager: Very Good
Cleanliness Excellent
Location Excellent
Property condition Very Good
Second visit to a great place.
Thank you for your review of Heron View Cottage. We are glad to hear you enjoyed your stay. We hope to see you again soon.
Overall satisfaction: Very Good
Services from rental manager: Average
Cleanliness Very Good
Location Excellent
Property condition Very Good
Every thing was very good except the way the cleaning person was organized We had to wait 15 minutes for the check in person to arrive. There was an obligatory cleaning time half way through our stay and this was poorly organized the agreed times to clean the cottage were changed 4 times by the cleaning person and in the end we complained to the EMR staff in Vancouver who gave us a return on the cost for the halfway cleaning which we undertook ourselves.
Thank you for your terrific review. We are glad to know you enjoyed your stay.
We wish to address the cleaning organization issues you have raised for the record. The mid-stay clean was changed by our cleaning once due to a scheduling conflict. The cleaner arranged for an alternate day with you to come and clean the unit. Because cleaners have very busy schedules with back to back check-out-check-in cleans during the summer months, the cleaners can only provide you an approximate period they can come by the house to clean. In this case, it was an afternoon slot. When the cleaner was on the way with the cleaning crew to come to the property to complete the mid-stay clean, you called and turned the cleaners away. When a third time was set up, the cleaner gave you another afternoon period to do the mid-stay clean, and when the cleaner arrived at the door you turned the cleaner away again. It is not accurate to state it was 4 times and that it was the cleaner's fault. The cleaner only had to reschedule the first one and the others were cancelled by you. Regardless, we provided you a refund for the mid-stay clean because the first one had to be rescheduled.
Besides the cleaning issue, we know you stay was terrific, and we hope to see you again in the future.
Overall satisfaction: Very Good
Services from rental manager: Average
Cleanliness Excellent
Location Excellent
Property condition Excellent
Everything went well with our 1 month stay. We enjoyed the open layout of the cottage with the view of the bay. It was in a great location. Everything worked well. Loved the view, patio and gardens. We did speak directly to the owner about the need of blinds for the cottage to provide some privacy especially at night. All went well until we checked out. We received an email accusing us of putting tinfoil in the oven and which apparently caused some damage. We did not put tinfoil in the oven. The EMR rep did not ask us if we did this, but assumed that we did. We are not happy about how EMR communicated with us on this matter. We would have appreciated a phone call asking us whether we had used tinfoil, instead of accusing us. We are currently waiting for an appology.
Thank you for your terrific review. We are glad to know you enjoyed your stay. However, with regard to the tin foil being lined in the oven, we did bring this to your attention because it was not been there before your check-in. The modern self cleaning ovens do not require tin foil at the bottom. We hope to see you again in the future.
Overall satisfaction: Very Good
Services from rental manager: Excellent
Cleanliness Excellent
Location Excellent
Property condition Excellent
This house is very cute and close to town while not being in town. Very bright with a slim water view. Recommend walking the neighborhood at night to visit the shoreline via all the road-ends. Only issues were with the kitchen - non-stick pans were worn out and garbage can so tiny it barely functioned. Garden is beautiful. You have to park on the street if you have anything larger than a compact car since the unit's parking is in the garage. You share the property with the Owner who lives in the house between the cottage and the waterfront - you will see each other frequently.
Thank you for your terrific review of the Heron View Cottage. We have passed along your review of the cookware and garbage can to our property managers. We are very happy to know you enjoyed your stay. We hope to see you again soon.
Overall satisfaction: Very Good
Services from rental manager: Very Good
Cleanliness Very Good
Location Very Good
Property condition Very Good
very quite and peaceful area, nice cottage, fairly well equipped, could use some knives for chopping and slicing and garlic press if you like to cook
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We will pass along your kitchen suggestions. We hope to see you again in the future.
Overall satisfaction: Poor
Services from rental manager: Poor
Cleanliness Very Good
Location Poor
Property condition Average
We been in a lot of rental home before ,We are four people come to stay in this place for a week .. i mention to the greeter that the toilet paper would not be enough and he absolute say you can buy your own the store is not that far.. not coming here again...
Thank you for your review of Heron View Cottage. Your review is a concern to us. We have called to have an opportunity to discuss your concerns, and left a message for you. We look forward to hearing from you.
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| April 2021 | ||||||
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| June 2021 | ||||||
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| July 2021 | ||||||
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| August 2021 | ||||||
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| September 2021 | ||||||
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| October 2021 | ||||||
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| November 2021 | ||||||
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| December 2021 | ||||||
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