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Guest Testimonals

Testimony for Manor Suite Off Rockland

This apartment has everything guests need for a comfortable and enjoyable stay. The owners have provided everything guests need in order to relax after a busy day of exploring Victoria. Everything to prepare a meal simple or complicated can be found in the well stocked kitchen. The location is convenient and the decor is gorgeous. Just make sure you set your alarm clock/phone alarm - with the blinds closed, the bedroom is wonderfully dark for sleeping until 230 in the afternoon if you forget to set an alarm!!!!. The bathroom is spa-like and wonderful!! The garden which is primarily for guests is luscious and beautifully kept. I would HIGHLY recommend this apartment to anyone visiting Victoria.

Testimony for Pendray House

This property was everything it claimed to be. We came from 4 different locations but the airport made it so easy. We would come back again. Even the weather was perfect.
Thank you for the family memories.


The EMR Vacation Rentals Response

Thank you for the wonderful review Frances! We are so happy Pendray House was a great fit for you and your family! Happy Trails!!


Testimony for Miraloma 209

Clean unit. Quiet location. Pretty gardens. Secure parking garage. Comfortable furniture with recliners. Kitchen small with two small stovetop burners and a convection microwave oven. Comfortable kingsize bed and see through fireplace to bedroom was welcome on cool evenings. Property maintenance staff readily accessible.


The EMR Vacation Rentals Response

Thank you for the wonderful review Alex! We would have you back anytime! Happy Trails!


Testimony for Camden Green Mews

All in a good place and convenient. Owners belongings made storage space a premium. Had trouble with neighbours being over sensitive re my small pet. Gave wrong impression while he was adjusting. Had feeling of being spied on by cameras. No neighbourly contact.

Testimony for Oceanfront Escape

Our favorite was the view from all those windows !! Sitting by the fireplace with cup of coffee watching daylight emerge. The hot tub in the evening with a cool mist falling was the best! A great house....one of our favorites in all our travels.

Testimony for Heron View Cottage

A lovely cottage close to the beach and town. Very clean and well stocked. The host was great!

Testimony for Heron View Cottage

This was our second time staying at this relaxed, cozy garden cottage by Roberts Bay. The cottage is more like a little 2 story house. It is super clean, bright, airy and well stocked with very good bath, bed and kitchen supplies. The on-demand baseboard heating through the cottage works very well. The private garden patio is lovely. The owner takes pride in his garden and it shows. Most importantly bring binoculars to see the majestic bald eagles and such in the bay and surrounding trees!


The EMR Vacation Rentals Response

Thank you for the lovely review Peter! We are so happy you were able to enjoy Heron View Cottage once again!


Testimony for Heron View Cottage

The Heron View cottage was perfect for our family get-away. A short drive into town or the beach. The kitchen was fully equipped with everything you could need. And the laundry was a huge bonus when travelling with kids.


The EMR Vacation Rentals Response

We are so happy you and your family enjoyed the cottage Rebecca! Please think of us in the future! Happy Trails!


Testimony for Heron View Cottage

We had a great time in Sidney and the surrounding areas. The cottage was a great place to come back to each day.


The EMR Vacation Rentals Response

Thank you so much for the wonderful review Janice! We are so happy you enjoyed Heron View Cottage! Happy Trails!


Testimony for Pacific Coast Beach House and Suite

Property was ideal for 4 couples, each having own bedroom and bathroom. House was extremely well stocked with everything we needed. Views outstanding!

Testimony for Otter Rock

A beautiful place to enjoy the island. Wonderfully appointed in every way with large windows to enjoy the magnificent scenery.


The EMR Vacation Rentals Response

Thank you for the wonderful review Patti! We are so happy you love Otter Rock as much as we do! We would love to have you back in the future!


Testimony for Lotus Waterfront Retreat

We had a wonderful time staying here with the family. The gorge waterway was a very enjoyable feature for the children. The house was nicely equipped and modern. The customer service was excellent too.


The EMR Vacation Rentals Response

Thank you so much for the wonderful review Brandon! You and your family were wonderful guests and we would have you back anytime!

Reanne at EMR Vacation Rentals


Testimony for Lake Cowichan Escape

Although we made the best of a bad situation, the way we were treated as guests of EMR was very unsatisfactory. We arrived to a property that we expected to be Lake Front the photos indicate this and we were never told otherwise, there was no crib which it indicated there was, the playpen mattress was a dirty piece of foam I have photographs. After 14 hours of travelling with a 2 year old, we had to go out and purchase things to make her comfortable. On top of this, the hot tub was dirty, the dock was dangerously unattached to the beach, and the house wasn't ready when we arrived at the time indicated by EMR. We called right away, didn't get a response that day at all, and when I called back the next day they indicated there was nothing that could be done. I asked for management to call me. I received no phone call and reached out via email on the Thursday too late into the trip for anything to be done and the manager responded asking what I wanted done. I replied to their email and have heard nothing since .This is awful customer service. We saved up and were really looking forward to this trip, and I've never experienced anything like this before.

Testimony for Lake Cowichan Escape

The location is wonderful. The private dock is fantastic though not in great shape and the Hot Tub is great when it works.

Overall we had a great weekend, BUT the management of the unit is pretty terrible. The place wasn't cleaned before we arrived for our first night. The cleaners had to come the next day forcing us to wash our own sheets, and the hot tub did not work for 2/3 nights which was a massive disappointment as that was a key selling point. We only got the hot tub to work after playing with the breakers ourselves. They said someone came to look at the hot tub but we never saw them, and it still didn't work. Overall it was great place if all you care about is the location, but a very frustrating experience if you are expecting everything to work.

Testimony for Lake Cowichan Escape

We enjoyed the shade over the front deck for eating dinner and using the hot tub.
Location is less than 10 minutes from Lk Cowichan town.
Could not view our boat moored at the dock from the house.
Property management team were responsive to our calls.


The EMR Vacation Rentals Response

Thank you for your review of Lake Cowichan Escape. The property is across the street from the wharf / the property is not on the lake. Thank you for mentioning that our team was responsive to your call.


Testimony for Lake Cowichan Escape

We had a great time & beautiful weather for our full week of vacation. Loved the community, found the people to be very friendly. Recommend J&V's burger & pizza. Excellent food & service, have great halibut & cod as well!Didn't have any luck fishing the lake, but still had fun trying. The rental property really needs new frying pans, had to go out & buy one!

Testimony for Lake Cowichan Escape

Good location. Close to golf, wineries and diners. We are owed 24 for a propane tank that we had to fill. Previous reviews mentioned empty propane but the greeter pointed out 2 tanks beside BBQ. But that did not stop them from proving to be empty. Even one of those tanks was well beyond expiration date


The EMR Vacation Rentals Response

Thank you for your review of Lake Cowichan Escape. We were informed that you had filled the propane tank after your departure, and were waiting for a receipt prior to the refund. We thank you for taking the time to refill the tank. We will certainly refund the 24 . Our operations manager will reach out to you regarding your refund.


Testimony for Lake Cowichan Escape

Lake Cowichan Escape was a lovely house with all the amenities one would need. We were out on the front deck most of the time in and out of the hot tub and barbequing. The kitchen had everything and more that you would need for a large group. Plenty of dishes and cutlery. The private dock was wonderful! We fished, swam and had fun in our little boats we brought with us. The only down side is the trail from the rode down to the dock is steep in places so some of us couldn't make it down. My 88 year old mother for one and one of my sisters with bad knees. The beds were very comfortable and the house was clean and very well appointed.

Testimony for Lake Cowichan Escape

The house itself was lovely in need of a vaccum which I did and found a dozen kid toys and knitti g neddlez under the couch however the location was not. To get to the dock meant crossing a road this was included in the description however there was a blind curve so crossing was tricky. The walk down to the dock.was treacherous and in need of repair. The dock was brand new but the building material trash was dumped on the beach which made it unusable.
Having said that my biggest complaint is with EMR.
When we arrived our staff person was unavailable so we met some woman. She was unfriendly and knew nothing about the property. After 2 nights we decided we had to leave given the danger of the lcoation and dock situation we have 2 little ones
When we notified EMR they arranged for key to be left and then we never heard a thing. No follow up or concern from EMR other than rate us.
So 2250 for 2 nights and no follow up...I will not be using your service again.


The EMR Vacation Rentals Response

Thank you for your review. We wish to address a number of the points made about the property mentioned by the review we believe are inaccurate and unfair to the property. The walk across the street from the house down to the lake is a good trail not treacherous and very short. I guess if guests are inexperienced being in cabin country a short unpaved forest trail may seem a little daunting. The dock was upgraded for guest use and to the side of the beach there was a small wood pile from the completed work. It was not in the way of using the beach. The metal object is as seen from the photos in the listing a metal anchor used for the dock. There isn't a blind corner to cross the road to the lake from the house. Google Street View shows a good 300 plus metres both ways as a line of sight. We are thankful to hear this guest enjoyed the inside of the property. The original complaint raised was a baby ball rolled under a couch and they found a small bag of kids toy bits and a crochet needle. We are sorry this was missed by our cleaners and will not happen again. The guest had arrived early from their scheduled check in time, thus the greeter had to scramble to get someone over to let them into the house. We did communicate a number of times with the guest during their stay, and they admitted at no fault of the property, that it wasn't the right choice they had made because they wanted something more lake front. Cowichan Lake is not the manicured lawn 4 Seasons resort living. People who come to stay here come to experience the rugged beauty of the interior west coast of Vancouver Island. We feel this reviewer has unfairly run down a terrific property that appeals to guests who enjoy a more natural vacation rental region. That being said the property is very well maintained.


Testimony for Lake Cowichan Escape

It was a comfortable house across a double yellow lined street from a private dock & beautiful lake. The street is noisy & busy & treacherous. The house driveway is hidden so each time you leave it you feel lucky there wasn't any traffic.
We enjoyed ourselves & liked the area. The only criticism of the house is the table only had 4 chairs which doesn't work when it's supposed to be for 8.


The EMR Vacation Rentals Response

Thank you very much for your review of the Lake Cowichan Escape. We are happy to know you enjoyed your stay. We are not happy to see you would not recommend the property to others. There is a road to cross to access the beach but just have to make sure you are checking both directions before crossing. We hope to see you again in the future.


Testimony for Lake Cowichan Escape

Property updates were great. Only comments would be that the equipment in kitchen could be updated, path to dock should be corrected including the removal of dead trees one fell close to dock and boat while there.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Lake Cowichan Retreat. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Lake Cowichan Escape

The house was exactly what it looked like in the photos and the private dock was closer than we thought. The house was clean and tidy with plenty of room for 6 of us. The hot tub was in great condition and we used it alot as the lake was cold. We ran out of BBQ gas on Wednesday. Didn't find a second tank anywhere. The Roman blinds in the bedroom downstairs were not strung properly so we didn't try to use them. Also, my father in law was very disappointed that there was no cable to watch the Olympics on and the news, it was stated there was cable tv provided on the website. For this I feel that the vacation enjoyment was short of our expectations but the rest of the family enjoyed the house and lake immensely.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Lake Cowichan Escape. We are happy to know you enjoyed your stay. There is cable included with the property. Please call us during your stay if you discover something not working or missing. We are quick to respond. We hope to see you again in the future.


Testimony for Pacific Coast Beach House and Suite

We rented this beautiful home for an all adult family reunion. Loved having the granny flat available for privacy. The views were exceptional, and we loved having the large yard and fabulous long dock to ourselves. Because we enjoy meals together, they arranged a 7-person setup for dining that worked well for us. We observed several families of river otters, a pair of bald eagles, and a harbor seal in the bay. Wishes more than one set of towels per person and a large salad bowl. Leaving the driveway to turn onto Sooke Road was always a challenge because of the vehicles that can come along too fast. If the county would install mirrors that would help. Great memories of the home and area!


The EMR Vacation Rentals Response

Thank you for the wonderful review and the suggestions Sara! We really appreciate it!


Testimony for Pacific Coast Beach House and Suite

House was a little outdated. Lawn needed to be mowed and had a lot of weeds. The beach had a run down shed with glass on the beach. A lot of space in the yard and house. Everything in the house worked. The driveway was very steep.


The EMR Vacation Rentals Response

Thank you for the honest review Deb! We appreciate the feedback in order to make our accommodations the best for our guests.

Happy Trails,

EMR Team


Testimony for Cliffe Avenue Residence

On arrival the property appeared to be in good shape but after one day it was obvious it wasnt. I stayed in 8 different rentals over the summer and this was the least appealing. On day one we tried to use the oven and the handle came off and the whole door fell on the floor missing my sisters bare foot by inches. Called the condo repairman who couldnt do much with it so just tied it closed with more oven use for us. Then on trying to enter the balcony in my bedroom the screen door fell right off and the screen in th bedroom window also had fallen out and couldnt get back in. The kitchen cupboards are ancient and were sticky to the touch. The couch had food remnants all over it and the floors were dirty. Pros were comfortable beds, a washer and dryer and nice bathrooms upstairs. No I would not recommend this rental to anyone.

Testimony for Natures Gate Executive Vacation Home

Easy booking, in all questions quick response before our trip, nice greeter at our arrival, spacy house in good conditions, very clean, spectacular views to Victoria and the sea.


The EMR Vacation Rentals Response

Thank you for staying with us Wolfram and Anne! We are so happy you enjoyed Nature's Gate as much as we do!


Testimony for Natures Gate Executive Vacation Home

We had several small issues upon check-in but EMR took care of most of them right away. Great location and with a little TLC, this home would be awesome. Furniture and carpet are worn, patio door does not lock, lots of smudges on the walls, missing artwork & light bulbs, cracks in the master bath tile, broken master bath drawer, etc. We did have a wonderful time in Victoria!


The EMR Vacation Rentals Response

Thank you for the honest review Paula! We appreciate all the feedback so we can make our accommodations better! We are happy you enjoyed your stay in Victoria!


Testimony for Nanoose Bay Country Home

Overall our expectation was met. Would recommend staples like coffee, olive oil, pepper etc. be present in the home. Also to be greeted by someone and show us around might be helpful.


The EMR Vacation Rentals Response

Thank you so much for the review and suggestions Sheldon! I'm so sorry about the greeter not being available at the time of your arrival! We are happy you enjoyed your stay!


Testimony for Beacon Hill View Condo

Beacon Hill condo in Roberts House is perfectly located for not needing a car to walk the harbour, Dallas Road waterfront overlooking the straits and Olympic Mountains of WA state and Beacon Hill Park. It is a great place to spend July and August.


The EMR Vacation Rentals Response

We are so happy you had a great vacation at Beacon Hill condo! Please think of us in the future! Happy trails!


Testimony for Prospect Lake Country Cottage

We needed a place to relax and spread out with our young adult son. This quirky but cozy home was like being in the country even though we were only a few
Minutes from Victoria. It is very private and the garden is lovely and we enjoyed the lakeside chairs and hot tub as well as the outdoor fireplace for quiet evenings. The beds were comfortable and the kitchen well equipped. Exercise room and piano were a bonus. This is a home suited to people who have no mobility issues. Because of the garden and trees there are a few spider webs but they didnt bother us.
Mostly the service from EMR Vacations was outstanding in locating a suitable place for us. Thank you Kathy and EMR team.


The EMR Vacation Rentals Response

Thank you so much for the wonderful review Jennifer! We are so happy your enjoyed your stay, please think of us in the future!


Testimony for Monaco Living

Weve stayed in Victoria and this is now our favorite place. The suite itself is very well appointed and comfortable for two. Great location with walkability to everywhere we wanted to go. Comes with an included secure parking space which we didnt realize when we booked it which was a nice bonus. Building is super secure and feels very safe.


The EMR Vacation Rentals Response

We are so happy you enjoyed Monaco condo just as much as we do! Please think of us in the future! Happy Trails!


Testimony for Otter Rock

The Otter Rock House is a dream come true. Recently renovated with the best views from every room. My teeange kids 2, my husband and I had the best of times. Far enough to have a quite time, but not that far to be in very cool trails, good restaurants and outdoor activities. 10 mins away from a great Red Barn Market which makes it ideal to go for long periods of time and feel like home.


The EMR Vacation Rentals Response

Thank you so much for the lovely review Maria! Please think of us in the future!

EMR Team


Testimony for Otter Rock

Otter Rock was a spectacular place to rest, retreat, and relax. We stayed there most of the time other than going on a kayak tour in Brentwood Bay... enjoyed the deck, the grill, and the quiet setting and especially---the provincial park down the street.

The photos are extremely accurate, everything was very clean, new, and nice. The greeter was incredibly helpful--she even offered to give us an emergency airport ride when our rental car broke down as we left!

Kitchen was very complete with everything we needed for cookware.

We saw otters, seals, a bald eagle, and lots of interesting birds and starfish.

One improvement would be that the living room could be a bit more comfy for watching a movie/TV. The built-in bench-sofa is not cozy for curling up.


The EMR Vacation Rentals Response

Thank you for the lovely review and feedback Donald! We are so happy you loved Otter Rock as much as we do! Happy trails!


Testimony for Otter Rock

Lovely property on an inlet. Beautiful 4 Lev 4 level home with great views of water and wildlife. Newly decorated. Very modern


The EMR Vacation Rentals Response

Patricia,

Thank you so much for the wonderful review! We are so happy you loved Otter Rock as much as we do!

Happy Trails,

EMR Team


Testimony for Resthaven Cottage

Totally satisfying. Would stay here again


The EMR Vacation Rentals Response

Thank you for the review Shirley!


Testimony for Resthaven Cottage

It was necessary to arrive one day later than planned and that was easily arranged with a call to our greeter Richard. Arriving after dark it would have been helpful to have better lighting by the house numbers as it was challenging to see. Richard greeted us as planned and walked us through the property. He had put on the fireplace which was a nice touch on a rainy night. The property was quaint and cozy like a beach cottage. The place looks like it could use some refreshing painting outside and a walkway to roll luggage to the front door. The fridge is making noises intermittently that were loud enough to wake us the first night guessing it needs to be leveled. Over all we enjoyed our stay.


The EMR Vacation Rentals Response

Thank you so much for the review and suggestions Alexandra! We are happy you enjoyed your stay in Victoria! Happy Trails!


Testimony for Resthaven Cottage

Rest Haven Did not quite live up to its descriptions,
The outer pictures show it quite well. The only discrepencies were that the front and rear landings were not in the condition shown. Both front and rear landings had holes from rotting timbers and the stain was in quite poor conditions
Internally, the house was also in quite adequate condition.
Discrepancies were There was no dish washer as stated in manual. BBQ was in extremely poor cleanup
shape, Master Bedroom bed is not satisfactory for
Seniors as it is virtually on the floor. Beds in second bedroom appear to be Child Beds and not suitable for an adult.
Compared to our last Rental in Tofino, the price per day was the same, while the quality of the home was considerably less. As an additional item, we paid for Pet Friendly, and did not consider that having to clean up from the Neigbourhood Racoon was kosher!
The location was easy to find, close to the water and Down Town.

Testimony for Station Villa Executive Condo

We rented this condo for a work trip and were not disappointed. The comforts of a home beat a hotel.

Testimony for Morley 303

Comfortable apartment in great location. Perfect for two or three guests. Very clean and well maintained. Satisfied with our stay, but disappointed in vacation rental mgmt. Both the online description and our online confirmation said the free parking was 1 block away, but its actually 4 blocks away. Upon arrival noticed a bulb was burnt out In one of the bedroom lamps. Our greeter said he'd let Emr know and we should be getting another one. We never did. Later we realized there was another bulb out next to pull-out sofa. Lastly, we were told a greeter would come to check us out and we were asked the time we expected to leave. We said 830 AM. When no one showed up we called Emr only to be told to just leave the keys on the counter. Waiting for the greeter delayed our departure for the ferry. In the future we will make sure we are dealing with a private owner as weve done in the past and not a property mgmt company.

Testimony for Morley 303

This was our 2nd trip staying in the same building and we love it here! Very comfortable and super convenient to walk all over downtown.


The EMR Vacation Rentals Response

Melissa,

Thank you so much for the wonderful review! Please think of us in the future!

EMR Team


Testimony for Morley 303

Loved our apartment in Victoria. Walking distance to wharf, Chinatown, restaurants, Empress Hotel, and Royal British Museum.


The EMR Vacation Rentals Response

Thank you so much for the wonderful review Judith! We are so happy you loved the apartment and our beautiful city! Happy Trails!


Testimony for The Lakeside Cottage

Lovely 4 days! Can't wait to go back.


The EMR Vacation Rentals Response

We are so happy you enjoyed your stay! Thank you for the lovely review! Until next time!


Testimony for Miraloma 304

the setting was perfect overlooking a bay- very quiet building- we had an incredible stay


The EMR Vacation Rentals Response

We are so happy you enjoyed the Miraloma 304 condo! Thank you for the wonderful review!


Testimony for Miraloma 209

The photo of interior does not reflect how unit is furnished.


The EMR Vacation Rentals Response

Thank you for the lovely review Robert and Kay. We have scheduled a photographer for updated pictures as the couch had to be replaced due to damage quite recently. We really appreciate the feedback!


Testimony for Oceanfront Escape

We had a fantastic time at Oceanfront Escape. The views are amazing and the house is relaxing and comfortable. Although the home is in need of some updating it was still more than perfect. Everything was very clean and the beds were comfortable.

The property's proximity to Sidney and Victoria is great. We were able to do a lot of exploring. Had a few fantastic hikes and an amazing guided kayaking tour. We also visited a couple of vineyards and the Butchart Gardens.


The EMR Vacation Rentals Response

Brian and Nancy,

Thank you so much for the wonderful review! We are so happy you had a great vacation in Victoria!

Happy Trails!


Testimony for Oceanfront Escape

Beautiful house, perfect setting, and the views are awesome.


The EMR Vacation Rentals Response

Thank you for staying with us and for the wonderful review! We would have you back anytime!

Reanne from EMR Vacation Rentals


Testimony for Herons Landing

Have not a bad word to say. Everything was top notch. Great location. Quite.. just all around a good time..they have thought of everything.. I would definitely stay here again..


The EMR Vacation Rentals Response

We are so happy your enjoyed our Heron's Landing home. Thank you for the wonderful review Linda!

Until next time!

EMR Team


Testimony for Herons Landing

Really enjoyed the stay. I suggest that the property description includes greater detail about the separate residence on the property... it should be made clear that this refers to the basement had we have known this we would have chosen a different location. Trying to keep our two your children quiet and respectful of the occupants of the basement suite was a full time job and really took away from our enjoyment unfortunately. That said there weren't any complaints from the tenants... but as a respectful and mindful renter it just didn't turn out to be a good fit for us. I wouldn't recommend this property to families with toddlers unless they are very calm and quiet unlike ours!or unless the parents simply don't care.

Testimony for Arbutus Hill

A beautiful well equipped spacious property spotlessly clean with spectacular views from most rooms deck and spa.Very peaceful location. Our children and grandchildren enjoyed biking and hiking kayaking and beach combing all within a short distance from the property. We would love to return next year.


The EMR Vacation Rentals Response

Thank you so much for the review Talal and Barbara! We are so happy you and your family enjoyed Arbutus Hill as much as we do!

Until next time!

Reanne EMR Vacation Rentals


Testimony for Arbutus Hill

I am very picky about cleanliness and I was pleasantly surprised. We really enjoyed the space, the comfortable beds, and the perfect views. We found a lot of fun activities nearby, lots of great hikes, zip-lining, etc, and the drive to Victoria was easier than I thought it would be. All in all, this rental was a great choice.


The EMR Vacation Rentals Response

Thank you so much for the wonderful review Jennifer and Steven! We are so happy you enjoyed Arbutus Hill as much as we do!


Testimony for Arbutus Hill

Arbutus Hill was described appropriately and did not disappoint us in any way. We searched for a home that could accommodate 4 couples with 4 baths. One couple had to cancel so each of us had their own bathroom. Master suite lottery was won by the Georgia couple and they loved the luxury. We were all comfortable in our private spaces. The common areas were anything but common. We've never seen a wrap around couch so big and the dining room table is fit for a large gathering. Comfortable patio furniture allowed us to view the water and relax. Loved our time there. Candice greeted us like we were old friends and we were invited to contact her on her cell phone if we had any problems!


The EMR Vacation Rentals Response

Marianne,

We are so happy you enjoyed Arbutus Hill as much as we do! It was wonderful meeting you and your party!

Until next time!

Candice


Testimony for Morningside Glass House

Incredible! Janet was a lovely host and the property had everything we could ask for during our stay.


The EMR Vacation Rentals Response

Thank you for your kind review of Morningside Glass House. We are happy to hear your stay was so successful!


Testimony for North Lake Waterfront Home

our expectations were exceeded!

It would be nice to have Internet but that is not a concern!


The EMR Vacation Rentals Response

Thank you for your review of the North Lake Waterfront Home. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for North Lake Waterfront Home

Exactly what we were looking for. Nice, clean, well kept house. Loved the access to the lake. Our dogs were in and out of the water all day. Only downside for us was the lack of WIFI and cell phone reception. Hope to return again next summer.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for North Lake Waterfront Home

Its the 4th time we've stayed her and love it. Very quiet no cel/wifi lovely bedrooms, kitchen and living room. Everything you'd want.


The EMR Vacation Rentals Response

Thank you for your review of Northlake Waterfront Home. We are happy you enjoyed your stay for the forth time. We look forward to your next visit.


Testimony for North Lake Waterfront Home

Enjoyed the quietness of the lake, which I find so restorative, year after year at North Lake Waterfront Home. Cleanliness much improved, thanks. And glad to have the rowboat and paddleboat in working order. Great new dock too!
One suggestion....for the main floor bedroom....perhaps extra bed linens could be stored elsewhere, thus leaving the wire racks in the cupboard avaiable to unpack your clothes so you don't need to live out of a suitcase during your stay.
I appreciated having access to extra bed linens since I didn't know whether I would have guests come for a day or two....but wonder if a different storage space could be found????? eg. hall closet??
Our greeter was great and so helpful to help carry bags in for in my friend who has a mobility disability. Thank you !!!!
Will return as often as I can!!!

Testimony for The Lakeside Cottage

We recently spent 4 nights at North Lake. It was our first time but will not be our last. We loved the peaceful paradise that is North Lake. We watch the hummingbirds and painted turtles and swam in the pristine lake. It was magical!


The EMR Vacation Rentals Response

We are gald you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for The Lakeside Cottage

Phenomenal location, gorgeous lake and extremely private. Very clean and well maintained. Can't wait to go back!


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for The Lakeside Cottage

Our second time up here and once again such a wonderful awesome time. Cannot wait till the next time


The EMR Vacation Rentals Response

Thank you for your review of The Lakeside Cottage. It is great that you like this property and a third visit would be amazing! Until next time


Testimony for The Lakeside Cottage

We had such a great time staying at this adorable cabin. The cabin is right on the lake with your own dock and paddle boat to use. We brought our kayaks which was perfect for the lake, swimming was also absolutely perfect as well. Lots of beautiful wild life around, from the painted turtles that live in the lake to the humming birds dancing around and blue herons nesting at the end of the lake. I loved this place and cannot wait to go back.

Testimony for The Lakeside Cottage

Contemporary/rustic one room cottage with loft. Easy to find.
Beautiful clear lake.


The EMR Vacation Rentals Response

Thank you for your review of The Lakeside Cottage. We hope you enjoyed your stay. We hope to see you again in the future!


Testimony for The Lakeside Cottage

The cottage was very clean and in a great location
Only wish they had a garlic press


The EMR Vacation Rentals Response

Thank you for your kind review of The Lakeside Cottage. It looks like you had a good time. We hope to see you again soon.


Testimony for The Lakeside Cottage

The Lakeside Cottage was everything we could have wished for - quiet, private location, beautiful lake views, two decks and a dock to relax on and everything we needed for easy self catering - a well stocked kitchen and BBQ on the deck. The lake was clear and warm and we took full advantage of the paddle boat and row boat and our dog who loves to swim could not have been happier. We will be back for sure!


The EMR Vacation Rentals Response

Thank you for your review of The Lakeside Cottage. Happy to hear that you and your fur baby had such a great stay at the cottage. It is just that .... A Wee bit of Paradise.


Testimony for The Lakeside Cottage

This little cottage on North Lake is a gem. Brilliant, refreshing and clean lake made for perfect swimming. ?Cottage had all the conveniences from home and private too. We are already fantasizing about going back next summer but next time for a week!


The EMR Vacation Rentals Response

Thank you for your review of The Lakeside Cottage. Yes, the lake is great for swimming. We hope to see you again next season, one of our staff would love to assist with booking your private little get away.


Testimony for Wave 9

We enjoyed the location, close to the market on Yates. Downtown-friendly. Apartment is new and in good shape.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Wave 9

Overall we were very pleased with this property. The location is great--just a short walk to the Inner Harbor. It's furnished nicely and very clean. The only cons were that parking was not included and the kitchen wasn't fully equipped if you wanted to cook.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Wave 9

Very good location generally and very professional management company.
The condo looks over a commercial building whose HVAC system is very, very loud. Sufficiently so that we had to leave a fan on at night white noise to sleep and loud enough that it precluded sitting on the terrace which would otherwise be a great place to have coffee.

The property owner should have a conversation with the city by-law enforcement as to the noise generated 24 hrs a day.

For this reason alone, I could not recommend this condo.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We do understand that if the windows are closed it does lower the city noise. We have not heard from any other guests about the HVAC noise and I hope it now has been corrected by the nearby building that is using it. We hope to see you again in the future.


Testimony for Wave 9

Location is very nice, right next to Market and drugstore, excellent restaurants nearby, movie theatre across the street, all of downtown Victoria within easy walking distance.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Wave 9

it was good. i would say that what was promised ie. linens etc. made me feel that more than one set of sheets would be provided. one had to wash and dry the one set to place on the bed. the cleaning was not clear.
understandably, due to fear of damage, the furniture was inexpensive.
the duvet should be changed.
the location was excellent.
one had to watch the tv. in a lying position. I don't know how it would work if there were two people.


The EMR Vacation Rentals Response

Thank you for your kind review of the Wave 9 condo in Victoria. We are happy you enjoyed your stay. We are planning to upgrades to the linens in the property. We look forward to having you stay with us again in the future.


Testimony for Wave 9

nice place poor bed, some noise, to near the fire station


The EMR Vacation Rentals Response

Thank you for your review of the Wave 9. We are very happy to know you enjoyed the property but not happy to know you did not like the location or the bed. The mattress was just replaced in August with a new one. Can you contact us to let us know what was wrong with the bed? Downtown properties tend to experience city noise. The fire station is about 5 blocks from the property. We hope to see you again soon.


Testimony for Wave 9

I stayed at this condo for 24 days. It was really nice place and everything was close to me.


The EMR Vacation Rentals Response

Thank you for your kind review. We are happy that this worked for you and your family. We hope to see you again soon!


Testimony for Wave 9

TO BE HONEST THE UNIT WAS NICE ENOUGH BUT THE BEDDING AND TOWELS WERE OLD AND ONLY 4 TOWELS TOTAL FOR THE WHOLE STAY . THE PULLOUT WE USED HAD THE OLDEST SHEETS POSSIBLE AND WERE DIRTY WHEN WE OPENED THE BED SO I HAD TO WASH THEM AT MIDNIGHT BEFORE MY KIDS COULD GO TO BED. ALL THE LINENS SMELT OLD AND NOT CLEAN THE NIGHTS WERE GROSS NO ONE SLEPT WELL DUE TO THE SMELL. IF RENTING AND PROFITING FROM PEOPLE AT LEAST PROVIDE CLEAN AND AMPLE LINENS. I NEVER SAT ON THE COUCH BECAUSE I WAS TOLD IT SMELT TO, PLS UPDATE THESE ITEMS SO THE NEXT FAMILTS STAY CAN BE MORE ENJOYABLE.


The EMR Vacation Rentals Response

Thank you for your review - the sofa in this property is new within the last year, perhaps the 'smell' you experienced is the fabric treatment. The sheets on the pullout sofa are not brand new, but after discussing with our head housekeeper, we have been informed that they were indeed clean. We have an alternate set of sheets that can be used on the pull out sofa and will have them replace the sheets in question. If you had called our head housekeeper/greeter or our office during your stay, these items could have been easily replaced and perhaps more acceptable to your standards.
As there is a washer and dryer in the unit, a set of towels per person is not out of the question as they could have been washed, but we are getting more towels in to avoid this problem in the future
We hope in the future, you will stay with us again, and we will be able to provide you with accommodations more suited to your needs.


Testimony for Wave 9

Jeanette and Kari were very helpful. The unit is located on the ninth floor in a secure building. This was important to me as I was traveling alone. The location is ideal and the unit has lovely views. Very modern and well appointed apartment. Convenience is everywhere....there is a whole foods style store right on the corner as well as a London drugs for all your shopping needs... oh, and Express Liquor also right on the corner open 7 days a week I walked easily to all my tourist destinations including the wharf and visitor center. Would love to go back someday.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Wave 9 condo. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Wave 9

Very well equipped apartment made cooking very easy. It should be noted that the apartment is across the street from a nightclub and it does get noisy on Friday and Saturday night. Street noise starts 5AM, so light sleepers beware
I have a few of suggestions
1 The bedding and sofa should be cleaned on a regular basis, as a lot of allergen makes it uncomfortable for breathing.
2 The neighbor smokes, so I would ask the building management to make sure the electrical outlets on the common wall are sealed. All windows were closed and we still smelled cigarette smoke.
3 I would include parking with the unit, while city parking is available, it makes for a less enjoyable vacation having to play musical car.
4 The windows in the apartment need to be washed more often. The windows in this apartment are great draw and should be accentuated.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We will look into some of the helpful pointers with regard to the smoker next door, windows, and about parking. We can confirm the bedding and unit furniture is fully cleaned after every guest check-out, however, we will have our housekeeping staff look into it for you and future guests. We hope to see you again in the future.


Testimony for Wave 9

the stay was great very relaxing when needed and close to everything. would do it again.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Wave 9

Tolle Lage in Victoria, in Funote zum Hafen, Geschften, Kneipen.
Moderne, hochwertig ausgestattete Wohnung mit toller Aussicht - wenn mal jemand die Fenster putzen wrde der Rest war sehr sauber und gepflegt.
Sehr brokratische Abwicklung mit EMR es kommen in der Tat ca. 10 emails


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Wave 9. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Wave 9

Very friendly staff. Perfect location for sightseeing.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Wave 9. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Wave 9

Stayed here for a weekend getaway for a wedding. 3 adults 1 child. Condo is quite small inside, but the big windows definitely make it feel bigger than it is. I slept on the pull out couch with my daughter which was not very comfortable to be honest. The mattress is very thin so I felt the springs digging into me. My parents slept in the master bedroom. They were very disappointed to find the bed sheets very smelly and the comforter was stained and clearly not washed. After we phoned EMR they immediately had a cleaner come back and replace the comforter along with a couple of the pillows which were sweat stained YUCK!. She also rewashed the sheets for us, but we were so surprised that this was missed. The rest of the place was clean though. This condo was Great walking distance to downtown, and the supermarket is just across the street for groceries. Was happy with EMR's service, but unhappy with the cleanliness of the bedding to me the most important part. Would be nice if all sheets and towels were white, and not dark colored.


The EMR Vacation Rentals Response

Thank you for your review of Wave 9. Thank you for letting us know about the bedding. Sheets and towels are replaced often. We will be looking further into this, thank you for bringing it to our attention. We have corrected the bedding - purchased new.


Testimony for Wave 9

Well situated in downtown Victoria. However, the furnishings and other amenities very substandard did not live up to the view or location. WiFi was frustratingly unreliable lost connection often multiple times daily. Mgt comply failed to respond to complaints. Major condo complex being built next door - very loud from 730 a.m. to 5 p.m. daily - not advised of this prior to renting. Noisy neighbours, children frequently playing in the hallway.


The EMR Vacation Rentals Response

Thank you for your review of the Wave 9 Condo in Victoria. We are not happy to hear that the property did not live up to your expectations. We are quick to respond to issues that may arise at the property. We have checked with staff and no one can confirm we heard from you with regard to any of the issues you experienced. We have not had noisy neighbour complaints before with this property. We look forward to having you stay with us again in the future.


Testimony for Wave 9

Amazing location for all to do around Victoria! This place had the hotel feeling and was very relaxing with the view. Would definitely recommend!!


The EMR Vacation Rentals Response

thank you for your review of Wave 9. The condo is centrally located and blends well for taking in activities in the city. We hope to see you again soon!


Testimony for Wave 9

The apartment itself was very spacious and comfortable for the two of us. The furniture was comfortable and the inside of the apartment was clean. The gym in building was also great. A main reason we picked this apartment was due to the windows and natural light and big balcony. Upon arriving the balcony and windows were covered in seagul poo. The lady who checked us in said they are aware of the problem but there was nothing they could do. I did contact EMR and we organised someone to clean the balcony but it was a month into our stay before it actually got cleaned. There was also building work going on opposite us all day which was noisy and dusty. When we booked the apartment we stated we worked from home online, one of us running a live broadcast daily, and it would of been nice for them to mention these things to us before hand as it affected our work. The balcony was also unusable due to the amount of seagull poo and when sitting out there seagulls would swoop down and attack. If youre not going to be spending much time in the apartment and these issues dont bother you then I would reccomend it.


The EMR Vacation Rentals Response

Thank you James for your feedback. The seagulls have been on ongoing issue, we have the building doing all they can to prevent these issues. We are sorry to hear that you were not notified about the construction across the road also. We are glad to hear you enjoyed the unit itself, and hope you consider using us in the future.


Testimony for Miraloma 304

Excellent location in Sidney. This suite met our needs beautifully a hang out for family visiting for a birthday celebration in town.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 304

We thoroughly enjoyed our vacation. The unit is wonderful with everything we needed. We loved the quiet and private location. The host met us with the keys right on time.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 304

This is a nice quiet condo with a nice view of the ocean. The 2 bedrooms were large, each with a private bathroom. There was plenty of room to spread out, and having the little deck was especially nice for relaxing over morning coffee if others wished to sleep in.The kitchen is rather small but seemed well appointed but a larger and newer coffee maker is needed. A well appointed lodging, clean and attractive.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 304

Our stay at Miraloma 304 in mid-July was a wonderful break for us. Although we arrived later than intended due to unforeseen circumstances, the site manager we contacted was flexible enough to meet us later in the day and made us feel welcome.

The unit is very spacious and well appointed with comfortable and appropriate furnishings, dual ensuite bathrooms dual sinks in both for both bedrooms and a beautiful view looking out on Shoal Harbour. The kitchen and bathrooms were well stocked and even an iPod dock was appreciated and used. We enjoyed the suite and the quiet surroundings. We found it to be a very good value when you consider this is a condo unit and not just a base hotel room.

The only drawback was the constant low hum and drone of a heat pump coming from the hallway ceiling. We had to close the doors of the bedrooms while sleeping to try to minimize the humming noise. It was a minor inconvenience, but it was a noteable background noise in the unit.

One other note - an option to pay via Paypal would be preferable rather than the antiquated method of faxing credit card numbers.

Otherwise, we enjoyed a really comfortable and secluded suite for our five night stay at Miraloma 304.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 304

We rented this unit for 6 days in July. From the first contact we had with EMR they were excellent. Sheena was prompt efficient and did everything possible to find us the right accomadation on very short notice . Her and her company are a definite 10!
The unit was great. Exactly as described. Maybe even better. Ocean view on virtually a dead end street. Extremely quiet. The unit is very well equipped and perfect for two couples. Restaraunt next door, the Latch but we did not try it. However we did go to another nice restaraunt at the marina and a coffee shop a couple of blocks away. Both recommended.
No oven I the unit but oh well. Have rented many time with VRBO and this experience topped them all
Well done and thank you EMR


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 304

My mother, sister and I had a wonderful 3 nights at #304. The view was fantastic, the setting is very peaceful and there are good restaurants and amenities close by. The Sea Glass next door is a must! EMR was professional and very efficient.


The EMR Vacation Rentals Response

Thank You for your kind review of Miraloma 304. We are happy to hear you enjoyed your stay. We look forward to having you join us again in the future.


Testimony for Miraloma 304

This was our second time staying here and it was perfect. The location is great. Property management was fantastic! We will definitely stay here again.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 304. We appreciate your kind comments. We look forward to seeing you again in the future!


Testimony for Miraloma 304

Nice quiet location would stay there again


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Miraloma 304. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Miraloma 304

We had a lovely stay at #304 Miraloma. The condo was clean and had everything we needed. The gentleman who met me at the condo was very friendly and accommodating. Thank you, Bryan! The condo is exactly as presented in the property description. I especially enjoyed spending time on the small deck looking at the ocean every morning.The only complaint was the hot tub and sauna wasn't working and the machines in the gym also did not work. My daughter was disappointed but we compensated by going for runs and long walks. Overall, I would recommend this condo to anyone wanting to stay in Sydney.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 304. We are happy to hear you had a great time. We will pass along your comments to Bryan - thank you for recognizing him as a positive part of your stay. The hot tub and sauna and gym may have been closed for maintenance - we are not able to guarantee the operations of these facilities at all times. Thank you for recommending this property and we hope to see you again soon.


Testimony for Miraloma 304

Great experience. Clean, well appointed condo with good, quiet location. Nice building with excellent parking. Awesome food everywhere we went. So many things to do. Brian was helpful in checking us in and giving suggestions for restaurants.


The EMR Vacation Rentals Response

Thank you for your kind review of Miraloma 304. We are happy you enjoyed your stay. Brian is a great member of our team. We will let him know your comments regarding him. We look forward to you staying with us again in the future.


Testimony for Miraloma 304

This was a great property safe and excellent location. Having car parked underground was a plus. Place was spotless very comfortable hanging out, cooking and sleeping. Would definitely return.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 304. It sounds like this property was a good fit for your needs. When you are ready to visit again, we will be happy to assist you with booking into Miraloma 304. We hope to see you soon!


Testimony for Miraloma 304

Big bathtub and great view! Bed was also comfortable. Cable channels didn't work most of the time but would stay here again.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Miraloma 304. We are happy to know you enjoyed your stay. There is a full cable package for the property. Please call us during your stay to address any issues you may be having to ensure your stay is an even better one. We hope to see you again in the future.


Testimony for Miraloma 304

We had a wonderful stay at this very nicely appointed property!


The EMR Vacation Rentals Response

Thank you for your kind review of the Miraloma 304 in Sidney BC. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Miraloma 304

Our alberta family experienced a great christmas 2015 at the Miraloma. From the accommodating and helpful check with Brian, to the location and amenities everything was top class. It was our first stay since this property lost its hotel status about 4 years ago. We would not hesitate to recommend this property to a friend or relative. The Sea Glass restaurant, next door at the Van Isle Marina was a pleasant surprise. We enjoyed the Butchart Gardens on the afternoon/evening of Christmas Day. It was magical time as were trips to Victoria and the Empress Hotel for New Year's Eve. This Christmas Trip will be difficult to duplicate!


The EMR Vacation Rentals Response

Thank you for your kind review of Miraloma 304. It sounds like this was a wonderful holiday for you! Brian is a valuable member of our team, and we are happy that he made the check in process easy and accommodating. Christmas at Butchart Gardens is magic. We hope we see you again in the future - perhaps next season, where you can duplicate your wonderful Christmas experiences?


Testimony for Miraloma 304

We had a lovely time. It's a large unit with everything you need provided. Check in and out was quick and easy. We would definitely stay here again.


The EMR Vacation Rentals Response

Thank you for your kind review of Miraloma 304. It sounds like you enjoyed the property very much. We look forward to having you stay with us again in the future.


Testimony for Miraloma 304

The property was just as described - very comfortable, in a lovely location and with beautiful views out of the master bedroom and living space. The views are actually better than the pictures portray! We would definitely stay here again and will recommend it to others.


The EMR Vacation Rentals Response

Thank you for your kind review of the Miraloma 304. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Miraloma 304

Very enjoyable vacation.


The EMR Vacation Rentals Response

Thank you for your kind review of Miraloma 304. We look forward to seeing you again in the future.


Testimony for Miraloma 304

The condo was beautiful and well maintained. Very comfortable for our family of six. Very quiet location.


The EMR Vacation Rentals Response

Thank you for your kind review of the Miraloma 304 in Sidney. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.


Testimony for Miraloma 304

Well stocked very comfortable flat. Brian was helpful when needed and always very friendly. The views are impressive and I would recommend this flat to anyone looking for a spacious well stocked and very comfortable flat.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 304. We are happy that you enjoyed your stay. We hope to see you again in the future!


Testimony for Miraloma 304

Excellent experience once we found the location! Wonderful view of a pretty tranquil cove with passing boats and bobbing waterfowl.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 304

We thoroughly enjoyed our stay at Miraloma 304. It was quiet, even better than the photos depicted and a beautiful property! We enjoyed watching the boats sail past at breakfast and slept very well in the comfortable beds. Having two bathrooms was a huge plus as well! We would definitely stay here again!

Testimony for Miraloma 304

Wonderful stay. Grounds are beautill and unity great


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 304

We were 2 couples travelling together and really enjoyed the convenience & comfort of this 2 bedroom condo. It was clean. Great downtown shopping & restaurants. Only comment is about the wine glasses. There were only 3 not 4 for 4 people and they were very small. Proper wine glasses would enhance the stay. Enjoyed our stay. Thank you.


The EMR Vacation Rentals Response

Thank you for your kind review of Miraloma 304. It sound like you enjoyed you stay. We will pass along your comments regarding the wine glasses, and have new ones added.
I appreciate your time this afternoon to discuss your review and apologize that there was some confusion with the rating system. Thank you for verifying that the number should have been a 5/5 not a 1/5.


Testimony for Miraloma 304

Property was awesome with a beautiful view. Checkout instructions were non-existent, as far as I could tell and we were unable to reach the contact person, so we just winged-it.

Testimony for Miraloma 304

Overall, a good experience.
Some suggestions for improvement
TV/DVD Need more selection of channels i.e.
Movies, Series, Netflix or On Demand
DVD's old suggest renters bring theirown.
Had no DVD for first 2 weeks
General Waste Baskets Need one in every room.
Recycle containers disappeared ???
Too isolating.Lovely Lobby, but
Nobody Home

8


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 304. We offer a basic cable package in all of our properties. The DVD player was replaced and a new one is now in the property. DVD's sometimes go missing - so we do offer a few for your enjoyment .
There are waste baskets in both bathrooms as well as in the kitchen and a recycling container under the sink. This is a very quiet building - so the lobby can appear isolating. Many of our guests come here for the quiet.


Testimony for Miraloma 304

We totally enjoyed our stay at Miraloma. Only one problem. We did not stay long enough.


The EMR Vacation Rentals Response

thank you for your review of Miraloma 304. We are happy to hear your stay was so enjoyable. We look forward to seeing you again.


Testimony for Miraloma 304

We recently stayed at this property for 5 nights - 2 couples. It is exactly as pictured. Surprisingly well stocked. We discovered that there were only 2 burners on the stove a few days before going to the property and brought along an electric grill, which was very useful. It would have been nice to know that they had an electric skillet and crock pot ahead of time, so we could plan our meals accordingly. There is no A/C in the unit, but we didn't find it uncomfortable as there are large trees on the east side of the unit, which filtered out the morning sun.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 304. We are happy to hear that you enjoyed your stay. There is also a BBQ at this property which is very helpful when cooking meals. We hope to see you again soon!


Testimony for Miraloma 304

We loved our stay at Miraloma. It was a very quiet, peaceful, location with a beautiful garden. The property was very clean and well maintained. I felt it was nicer than the pictures. Even though they were quite accurate they did not capture the charm and cozy feel. It is about a mile from downtown Sydney so for most renter a car would be advisable. There is a restaurant nearby but we did not have a chance to try it. We loved the deck with the ocean view. We would have loved to have a few more days in this lovely peaceful property. We both would rent here again.


The EMR Vacation Rentals Response

We are so happy you enjoyed your stay Darleen! Thanks so much for the wonderful review!


Testimony for Miraloma 304

It was fine...worked well for my family


The EMR Vacation Rentals Response

Thank you for staying with us Marlene!


Testimony for Miraloma 304

Accommodations were great,and the snow added and extra dimension of beauty to an already special Canadian sanctuary. This is a very friendly corner of Canada!


The EMR Vacation Rentals Response

Thank you for the review Raymond and Donna! Happy you enjoyed the Miraloma, and the snow!


Testimony for Miraloma 304

Rental experience was excellent. 10 out of 10


The EMR Vacation Rentals Response

We always love having you Allan and Linda and look forward to seeing you next year! Till next time!


Testimony for Miraloma 304

A great location in beautiful Sidney, BC! Condo was just right for our needs...beds comfy, nice view, beautiful grounds!


The EMR Vacation Rentals Response

Thank you so much for the review Nancy and Dale! We would love to have you stay with us again!


Testimony for Miraloma 304

Our weekend at Miraloma was great the location and view were exceptional would love to stay here again.


The EMR Vacation Rentals Response

Thank so much Blanche! We would love to have you back anytime!


Testimony for Miraloma 209

We rented the suite while we were renovating our townhouse. It was the perfect loction for us at this time. After a hard day's work it was lovely to sit comforably in our home away from home.
We appreciated the efforts of the caretaker, Bryan to take care of any of our concerns.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Miraloma 209

We have stayed in this unit in the past -when a management company was onsite.
We saw the key handover when we arrived -then left the key in the unit as he was busy in the garden when we left-rest of the time -we were entirely alone.
The unit is showing it's age -already! Paint chipped ,curtain has a stain and furniture has water marks, some of the dishes are missing, three light bulbs had burned out, needed replacing we made due as my husband was in a back brace and I don't climb anymore.
This time the niceities were missing-no extra toilet paper roll a half one in the hook no cleaning supplies windex tub cleaner etc. no bar of soap etc. if these are no longer being supplied-a warning should come with the booking.
The yucky part was - there was garbage left in the bathroom can.
For the positive part-the silence really is golden the location is perfect for a quiet stay-and we never heard anyone...until the Friday night Meet and Greet-we all brought our own and stayed to chat with the other mostly owners-that was fun.
The bed is wonderfully comfortable, all the appliances work well as does the TV -for the rainy days.
We had a wonderful rest-but you really are on your own.


The EMR Vacation Rentals Response

Thank you very miuch for your review. We appreciate your comments. The Miraloma no longer operates as a boutique hotel. Each unit is individually owned and operated independently as vacation rentals. As you mentioned there isn't any guest services in the building as the hotel shut down. However, we do have people available to respond to deficiencies immediately. We do have 24 hours service number that is provided to every guest. Please call us if there is any issues incuding cleaning issues. We do our best to be on top of reported problems quickly to ensure you comfort and satisfaction is not compromised. We are going to review your concerns expressed about the property and have them acted upon. Thank you.
We are glad to see you did enjoy the property overall and hope you may try it again in the future.


Testimony for Miraloma 209

Miraloma 209 was a beautiful and large luxory condo. The toilet ran continually, though, and the bathroom racks were not ptoperly fixed to the wall. It would be nice to have a few kitchen supplies e.g. salt and pepper in the kitchen. Otherwise, it was
perfect, although next time I might reserve a water view condo.


The EMR Vacation Rentals Response

Thank you for your review of the Miraloma 209. We are glad to know you enjoyed the location. Please call us with any issues that may arise while staying in our properties. We do have people ready to move if something comes up that we can fix to ensure
your stay is a terrific one. We hope to see you again in the future.


Testimony for Miraloma 209

We found the unit charming and well appointed with a beautiful view of the garden and the water. The caretaker was very friendly and helpfull in all aspects. Idial location.


The EMR Vacation Rentals Response

Thank you for the excellent review of the Miraloma 209. We are gald to hear you really enjoyed the condo. Hope to see you return again.


Testimony for Miraloma 209

I really love staying in this building. This was a repeat visit there for me. I like that I can immediately feel at home. I can cook, do laundry, and get my business done efficiently. There is WiFi and TV already in place. I prefer the apartments with the ocean view, but this worked well for me this time. I have family in Sidney, but they have full houses, so this is the ideal location for me when out there. I will definitely rent from you again.


The EMR Vacation Rentals Response

Thank you for your review. We look forward to having you stay with us again in the future.


Testimony for Miraloma 209

We were very happy with the unit we stayed in at Miraloma.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 209. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Miraloma 209

The property description was accurate and seemed to be well maintained. We loved Sea Glass Waterfront Grill, which was right next door and enjoyed walking the beach when the tide was out. The kitchen could have been stocked a bit more with items to cook with, etc. I think a small oven would be a great addition, although we enjoyed using the BBQ in the common patio area.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 209. The Sea Glass Grill is a great place. I will be in touch to find out what items you thought the kitchen could use, as this would be a benefit for the property and future guests. It seems like you had a good stay, and we hope to have you stay with us again in the future.


Testimony for Miraloma 209

My daughter and I were so pleasantly surprised at the very high quality amenities and furnishings in this apartment. It was clean and easy to live in, with a wonderful balcony over the mature gardens.


The EMR Vacation Rentals Response

Thank you for your kind review of Miraloma 209. We are happy you enjoyed your stay. We look forward to seeing you again soon.


Testimony for Miraloma 209

The location, amenities, access to ocean walkways and convenience to restaurants and stores made for a very
pleasant holiday. Even on rainy days, just staying home made for a restful day. 1st class


The EMR Vacation Rentals Response

Thank you for your review. It sounds like Miraloma 209 was the ideal rental for your stay. We look forward to having you stay with us again in the future!


Testimony for Miraloma 209

Bryan the manager was great and very helpful,a good man.
Carpet needed cleaning,the whole condo could have used a good cleaning
The dishes were sparse a few more would have been nice
We enjoyed the gym.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Miraloma 209

We enjoyed our stay in the Miraloma Cove unit. Con enient location andwell equipped unit.

Testimony for Miraloma 209

Overall the Condo was great. Did not expect the Marina having a boat body shop so close with loud noises off and on Mon-Fri. The Condo Patio was never cleaned. We cleaned hand rails and cob-webs when we arrived. But the railing glass panels and windows have dirt, which shows they have not been touched in months. Tried to use the Vacuum cleaner on the carpets, but it was so clogged up, not having been emptied in months. Very disappointed not being able to use the gas fireplace when we arrived. Coming from the Desert at a 112 degrees to 65 degrees, it would have been nice to use it for a couple of days. This should be changed in the web site for amenities the dates it can only be used. Being at the condo for so long, only left for 5 days you notice more little problems then folks coming and going for shorter periods.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 209. Yes, the marina does have a boat shop close by. If we had know about the deficiencies, we would have come out right away to correct them. The fireplace is not normally needed in July - and most guests do not request it to be working - there was a few days where the weather was a little cooler. We do appreciate your stay and comments and look forward to having you stay again in the future!


Testimony for Miraloma 209

Condo size and amenities, location, complex's gardens, building security, quiet, management company what more could you ask for. A/C would have been nice, as no screen on the patio door.


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 209. It was a little warm during your stay, this condo does not have a/c. An additional fan may have done the trick?


Testimony for Miraloma 209

Great location, great place!


The EMR Vacation Rentals Response

Thank you for your review of Miraloma 209. We hope to see you again for a future stay.


Testimony for Miraloma 209

This was a lovely stay. The residence was great, the area was great and overall we liked it very had a great restaurant within walking distance and all the amenities we needed. The small town was a short distance and had everything we needed there too. The view was a bit more limited than the description buy still nice. My experience with the EMR staff was excellent in finding and setting up this stay. My only complaint was that there was a gouge in the wall in the bathroom which the greeter pointed out to us and was no issue.But after our stay, I received an email asking us what we had done to cause this.I pointed out that it was there and even pointed out by our greeter. EMR said they would contact him but I never heard back that all was resolved even after two emails from me.

Testimony for Miraloma 209

Excellent


The EMR Vacation Rentals Response

We are so happy you enjoyed your stay John!


Testimony for Camden Green Mews

This is a perfect location very close to the #1 and only 15 mins to downtown Victoria. Perfect for a family that doesn't spend all of their time downtown. Easy access to up island activities and excursions.
Very clean, modern and quiet residential building.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Camden Green Mews

It was a nice place and near the hospital as in our case. Very well kept and well stocked with spices and towels and other accessories. It was nice to have a printer and also paper for the printer.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Camden Green Mews

We appreciated being able to get in 4 days early. We did tip but we wondered about the point of the tipping as all we got were the keys and hello.


The EMR Vacation Rentals Response

Thank you for providing your great review. Properties where we have greeters meet our guests at the properties to provide check-in and check-out services are much like hotel bell hops but are mobile. Tipping is graciously accepted but not mandatory. If the check-in service the greeter provided was good and helpful for your stay please consider a gratuiity.


Testimony for Camden Green Mews

We enjoyed our stay as the condo is centrally located and close to great walking locations and shopping. The condo was quiet with secure, safe parking and is generally well-equiped but could use some updating for pots/pans and furniture. Although the unit is non-smoking, people smoking in the hallways and neighbouring balconies can be an issue when the windows are open.


The EMR Vacation Rentals Response

Thank you for your kind review of the Camden Green Mews in Victoria. We are happy you enjoyed your stay. We have been in contact with the building management about smokers using the hallways. It is illegal for smoking in the public areas. We have updated some of the kitchenware as well. We look forward to having you stay with us again in the future.


Testimony for Camden Green Mews

very good. as advertised


The EMR Vacation Rentals Response

Thank you for your kind review of the Camden Green Mews in Victoria. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Camden Green Mews

Very good location. Nice,well kept,clean and had what we needed.


The EMR Vacation Rentals Response

Thank you for your review of Camden Green Mews. It sounds like this property was a good match for your needs. We look forward to having you stay with us again in the future!


Testimony for Camden Green Mews

Very clean and safe condo. The staff very helpful and accommodating. Nice to have the little things like soap and paper towels in stock so you do not have to run out the first day.
Would recommend this to anyone.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Camden Green Mews. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Camden Green Mews

This property was extremely comfortable and well equipped. Exactly as described, we were not disappointed in any way. For a winter stay, it was well heated - in summer it may be too warm. Great location close to the highway. Although we did not investigate public transport a car would be an advantage.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Camden Green Mews

I was taking my daughter to University. The property had an excellent kitchen with everything we needed. I would highly recommend this property to everyone. Thank you for a wonderful place to stay while in Victoria. Nancy


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Camden Green Mews

I found the condo very hot, and there is no AC as such. it was between 26-27 degrees. And the toilet was plugged, which I solved. Great place, but too hot.


The EMR Vacation Rentals Response

Thank you for your review. We are glad to know you enjoyed your stay. Most buildings on the west coast of Canada do not have A/C due to the fact long heat waves are not common. Most locals open a window since we do get cool Pacific air coming off the ocean in the evenings. If you have an issues in any of our properties such as the toilet, please call we are quick to respond. We hope to see you again in the future.


Testimony for Camden Green Mews

This condo could not have been more well-equipped. It was clean and very comfortable, and we appreciated having the underground parking. Would definitely recommend!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Camden Green Mews

Compared to any other rental options, this is by far the best managed and hassle free.

Testimony for Camden Green Mews

Our stay was very good. We needed a clean,quiet place near the Victoria General Hospital, for a few days. Camden Mews was very suitable, and we will likely use it again.


The EMR Vacation Rentals Response

Thank you for your review of Camden Green Mews. We hope to see you again in the future, when your stay is not hospital related. Please contact our office your agent and she will be happy to assist you again in the future. It was a pleasure meeting you!


Testimony for Camden Green Mews

We stayed for 12 days. Cons The place was clean with the exception of the washing machine. It had some mold on the outer rim, inside the door. A couple of the walls had dirty hand marks. The Bar stools were too tall for the counter. The pull out bed was not really comfortable. My son ended up sleeping on the couch not pulled out. You could hear people talking in the halls on occasion. Pros Liked having the secure underground parking. Plenty of space for the three of us. Excellent customer service. We needed to extend our stay by a couple of days and they were able to accommodate no trouble. Check in & out was simple.


The EMR Vacation Rentals Response

Thank you for your review of Camden Green Mews. Thank you for your feedback regarding the washing machine and some of the other issues you expressed. We will pass along the information to the homeowners.


Testimony for Camden Green Mews

We enjoyed approx. 5 weeks at this location and found it satisfactory. It is quite small and there are no facilities/amenities within the building. Both sides of the building are a little noisy, we were on the back quiet side. Our stay was through the summer and it should be noted that there is NO AIR CONDITIONING! Additionally, ventilation was poor despises 2-3 floor fans. A car is necessary but bus depots are close by the Hospital. New plaza across the road is handy.


The EMR Vacation Rentals Response

Thank you for your review of Camden Green Mews. The property is one bedroom condo, which you toured prior to your stay and were aware of the size prior to renting. We do not advertise that the property has Air conditioning, and yes, at times over the summer the temperatures were warm.


Testimony for Camden Green Mews

Very much enjoyed our stay. I did want to let you know that the propane tank on the barbecue was empty and we did not find the time to refill it. Kathryn was very pleasant to work with and it was nice to have the computer center and printer. Over all, everything was great.


The EMR Vacation Rentals Response

Thank you for your review of Camden Green Mews. We will take care of the propane, thank you for letting us know. thank you for recognizing Kathryn - we will pass along your comments to her. We hope to see you again in the future.


Testimony for Camden Green Mews

We enjoyed staying here very much while in Victoria and area. The condo was well equipped and very comfortable. It was well located to Esquimalt, View Royal and points west as well as to Victoria. The condo was very good value. We appreciated how helpful the EMR staff were in meeting us and being available. We'd definitely consider staying here again.


The EMR Vacation Rentals Response

Thank you for your review of Camden Green. We are happy that you enjoyed your stay. Thank you for acknowledging our staff, it is always appreciated. We look forward to having you stay with us in the future.


Testimony for Oceanfront Escape

The view from the deck was magnificent, the only concern we had was with the outside side deck area and path to lower deck. This area was not cleaned and the paths were overgrown with vegetation,unsafe for use by anyone.


The EMR Vacation Rentals Response

Thank you for your review of the Oceanfront Escape. We suspect you are meaning the path to the ocean side deck. There is a forest trail to walk to access this specific deck that is down by the water. We will pass along your concerns to our owners to review. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Oceanfront Escape

Mu husband and I brought family for their first ever vacation outside the U.S. The house was wonderful. Fantastic views. We thought it might be a bit too far from
Victoria, it wasn't, and since we ventured all over the peninsula, it worked out great. EMR provided great customer service and we would highly recommend this property to travelers to the area. The local Thrifty Foods in Sidney had wonderful seafood,for cooking in,it was quite the surprise. Hyland,s Fish & Chips was a wonderful surprise, best fish and chips we had on the island. Also, don't miss the crab cakes at the Muse Winery.


The EMR Vacation Rentals Response

Thank you for your great review of Occeanfront Escape. Thank you for noticing the good customer service being provided by our staff, it is certainly appreciated and will be passed on to our team. There are wonderful businesses in the Sidney area and restaurants. Thank you for staying with EMR Vacation Rentals, we look forward to seeing you again soon!


Testimony for Oceanfront Escape

We arrived and were greeted by Jeanette. She was lovely.
The house was on a spectacular piece of property overlooking the ocean. The house had everything you would need except for your food. I highly recommend it!
Maria Manna


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Oceanfront Escape

PROS
-THE VIEW
-5 mins from ferry
-8 mins to Sidney
-Quite location, no through traffic
-Comfy living area
We would stay there again

CONS
-I would say that if you are going to show pictures of the lower deck, the stairs should be cleared from the plants and once down..The stairs going to the ocean were taken down/broken. Disappointing but would not keep us from coming again.
-BEDS bedroom near to the upstairs washroom, the bed caved in with two people. And the downstairs single bed near the door was on a slant!
-Bring your own laundry soap/dryer sheets, because there are no starter kits.
-No cushions for the patio dining set


The EMR Vacation Rentals Response

Thank you for your terrific review. We are very happy to know you enjoyed your stay in the property. Please call our office during your stay if you are experiencing any issues with the property. We are quick to respond to ensure the best possible stay. We look forward to seeing you again in the future.


Testimony for Oceanfront Escape

We enjoyed 5 wonderful days at Oceanfront Escape. The view was spectacular and the home comfortable and clean. It isn't often possible to be snuggled up on the chesterfield and still enjoy the view. We wished we could have stayed 1, 2 or 3 weeks more! We were sad to leave but have wonderful memories of our time together, part of it with our family. The resident squirrel taunted out dog kept him entertained and we also met the baby raccoon who lives in a stump on the property. We were able to celebrate our 61st Wedding Anniversary with a delicious lunch at Sea Glass Waterfront Grill in Sidney. We also had superb halibut and chips at The Pier Bistro highly recommend it. Shopping was fun with so many boutiques and we loved the feeling of being in a quaint small town. We owe a special thank you to Kari at the management office who was extremely helpful, going above and beyond what she needed to do. We would definitely recommend this property to anyone.


The EMR Vacation Rentals Response

Thank you for your review of the Oceanfront Escape. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Oceanfront Escape

Our visit was during the month of March. We have visited the area most winters but this was the first four week stay and we found this home to measure up to its claims with amazing views of the water with abundant marine traffic, birds and even squirrels to entertain. The weather cooperated, spring came early to Vancouver Island and even had occasion to sit on the deck and catch some rays.
Liked Open space living area, Deck, Views, SIRIUS Radio, Hot tub, Friendly Hostess addressed concerns
Dislikes obstructed views - several of the sealed picture windows on one side of the living area have become opaque because they have lost their seals
Suggestions bring your own fry pan and muffin pan oven does not show actual oven temp, being it is an older cook top/stove, so bring an oven thermometer
First time using VRBO/EMR and found the experience did not disappoint. If opportunity allows us we would come back.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We are passing on your suggestions to the owner of the property. We hope to see you again in the future.


Testimony for Oceanfront Escape

We had the pleasure of staying in this home over Christmas. It has a breathtaking view,always something happening on the ocean and the home is lovely. We extended our visit by two days as we did not want to leave.The neighbourhood is friendly and great to take walks. Short drive to amenities. We loved this trip mostly due to this accomodation.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Oceanfront Escape

Lovely location. Could do with some upgrades.


The EMR Vacation Rentals Response

Thank you for your review. Wish the weather could have been better during your stay as it usually is during late September and early October.


Testimony for Oceanfront Escape

We thought the location was great and the view was amazing. The house was in poor condition. Walls needed repainting, couches were old, bedding was stained, carpet in poor condition. The greeter Solange was great as well as Ray, who checked us out. I felt the person whom I booked the house through Brenda was very inflexible. I almost canceled the reservation given the fact that I was so disturbed by her lack of flexibility. I requested that my parents be able to meet the greeter since my wife and I were not arriving until late but she would not allow this. We could have rewritten the contract in my parents name or found a solution as it was a major issue but apparently she could not go the extra effort to try and help us. I thought it was very poor customer service and for that reason I would not book with EMR again. I can look past the issues with the house as it is not a big deal but the grief that was caused with Brenda really made our vacation start off poorly


The EMR Vacation Rentals Response

Thank you for your review of the Oceanfront Escape. We believe your review of the property was not fair as others have completely loved the property. It appears your view of the property was tainted by your booking experience. We make it very clear to our guests that the Primary Guest who booked the property has to be the one to show up and provide proof of indentity which includes the credit card used to pay for the property rental. We can't change names on a booking guest agreement and not the payment card as the payment credit card still has to be the same as the guest who is booking the property. We do this to prevent credit card fraud and to ensure the security of the property is being protected. Brenda did not cause any grief and one could argue that poor guest travel planning was the bigger issue here. You should scheduled your arrivel time to be at the same time as your parents or before they arrived.


Testimony for Oceanfront Escape

Please share this with the property owner.


My family and I were overwhelmed by the breath-taking beauty of Oceanfront Escape. The panoramic views of the water and neighboring islands was astonishing.

The outdoor hot tub is why we chose this property. We found it secluded and lovely, with the added plus of having a view.

The property was clean, bright, fresh and equipped with everything we needed to enjoy our stay.

We come to Sidney at least once a year, but this location was new to us. We found it quiet and convenient to all we chose to do.

We had a very memorable stay at OceanFront Escape and would definitely like to enjoy coming again in the future.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Oceanfront Escape

The best location possible. With the view overlooking the bay with boats and otters it was easy to overlook the little updates and finish that was needed. I would go again.


The EMR Vacation Rentals Response

Thank you very much for the awesome review of the Oceanfront Escape. Please come back soon.


Testimony for Oceanfront Escape

Our 8 night family stay at Oceanfront escape was amazing. We loved the views, the space, the general location close to everything and the proximity to the water. The accommodation was spacious and comfortable. We spent a lot of time down at the lower deck and near the water. Only issue was the condition of the access route to the water, but the children loved the adventure. We would certainly consider visiting again.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Oceanfront Escape

All in all I enjoyed my stay at Oceanfront. I have re-booked it.
It has THE most beautiful view imaginable! As a single woman travelling alone, I felt safe and secure.
I so appreciated access to Sirius radio.
'Ray our greeter was a wonderfully informative man with an easy friendliness that put me so at ease and set my vacation off on just the right foot. He was still the same guy when he had to get up to check me out at 500 am.

My only suggestion is that the kitchen could use a little overhaul. as it were.
A non-stick fry pan would be a great addition as would a grouping of plastic lidded container for food storage in the fridge.
These are little things but when one stays in to eat most meals , convenience is imperative for a good experience.

I mentioned these little thing to Ray and he promised to bring attention to the appropriate people.

My experience was a good one and I wouldn't hesitate to recommend Oceanview to my friends.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review. We have passed on your suggestions to the owner.


Testimony for Oceanfront Escape


A wonderful place to retreat to. Who needs a TV when there's ocean activity and a huge variety of birds right outside the window.


The EMR Vacation Rentals Response

Thank you for your review. We are very happy to know you enjoyed your stay. Hope to see you again really soon.


Testimony for Oceanfront Escape

My sisters and I have a weekend getaway once a year. This year we choose the Oceanfront Escape just outside of Sidney as my sister was having her convocation from UVic. We were extremely pleased when we walked into the home, there was everything we had asked for and more. The home was clean, well equipped, the hot tub overlooking the ocean as well as the entire open concept top floor. The fireplace added a cozy touch for the rainy day. We were on a dead end road perfect for our morning and afternoon walk. We were extremely pleased with the overall location and wonderful layout of the home. Beautiful. The downstairs fridge was not working properly and the bbq was dirty so we didn't use it. Otherwise no complaints.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Oceanfront Escape. We are happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Oceanfront Escape

Started out stressful for our flight arrived late night and had no clear directions to get to the place. To top it off, my GPS did not initially work and it was our first visit to the island. Thanks to our greeter, Richard, he met us right off the highway and led us to the place which had quite a few twists and turns. The rest of our stay was great and we really enjoyed the time just looking at the view. One noticeable thing was that the main floor got almost unbearably hot whenever we arrived late afternoon from sightseeing. None of the heaters were on as we checked repeatedly. Another minor thing was the bed sheets,cover and pillow covers could use a fresher scent as it had a sort of musty odor where my wife and I stayed. This is the bedroom next to the bathroom. Like, I said, these are both minor issues and we still enjoyed the house immensely! I would definitely rent the place again. Thank you to the EMR staff, especially Judi and Richard, our greeter who was so patient with us. Can't wait to schedule another trip to the island.


The EMR Vacation Rentals Response

Thank you for your review of Oceanfront Escape. Richard and Judi are both valued members of the EMR Team, thank you for recognizing them. We look forward to having you stay with us again in the future.


Testimony for Oceanfront Escape

We had a wonderful 3 days at the cabin to celebrate thanksgiving with friends. The house had everything we needed except no dishwasher tablets and enough toilet paper we ran out on day 2!
Location is ideal so close to the ferry. A nice quiet area and 10min drive to the shops.
Will be back again I'm sure!


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Oceanfront Escape. We are happy to know you enjoyed your stay. Please call us during your stay if something was missed like toilet paper. We are quick to respond. We hope to see you again in the future.


Testimony for Oceanfront Escape

My family and I had a wonderful in Sidney. The house was fantastic and the views were exceptional. The unobstructed views of the water were amazing. The house has everything you need for a very enjoyable stay. Very private and peaceful. Just a short drive into town for restaurants or groceries. The only maybe negative was the downstairs bedroom. The twin bed on the left needs a new mattress and the window needs blinds or thicker curtains.


The EMR Vacation Rentals Response

Thank you for your review of Oceanfront escape. We are glad you enjoyed your stay. The views are amazing at this property for sure! We will pass along your comment to the homeowner about the mattress and blinds. We look forward to seeing you again in the future.


Testimony for Oceanfront Escape

If looking for seclusion and beautiful scenery this is it, most definitely worth it.
Will definitely come back in future.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Oceanfront Escape. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Oceanfront Escape

We had a wonderful time. The view is specttacular, the home is very spacious. It needs some maintenance and the exterior needs cleaning. The only real complaint was the septic tank company came to pump the tank out just as we were having breakfast and it was very smelly.


The EMR Vacation Rentals Response

Thank you for your kind review of the Oceanfront Escape. We are very happy to know you enjoyed your stay. The service providers to the property come at their own schedules but lucky it does not take them long to pump out the septic tanks. We hope to see you again in the future.


Testimony for Oceanfront Escape

Breathtaking views. Our second year to stay there and are booking again for next year.


The EMR Vacation Rentals Response

Thank you for your kind review of Oceanfront Escape. We are happy to hear you enjoyed your stay again, and we look forward to your arrival next year.


Testimony for Oceanfront Escape

Great---Loved it!


The EMR Vacation Rentals Response

Thank you for your review of Oceanfront escape. We look forward to seeing you again soon!


Testimony for Oceanfront Escape

A great property for entertaining!


The EMR Vacation Rentals Response

Thank you for your review of Oceanfront Escape. Your review for the clean is a little lower than what we like to see. If you had contacted us during your stay, we could have addressed the issues. Apologies that the clean was not to your expectations. Yes, the property is a great place for entertaining, and the views are stunning.


Testimony for Oceanfront Escape

Breath-taking views from a very secluded location. Always something to watch on the water. Close to everything. House was great. Coming back next year.


The EMR Vacation Rentals Response

Thank you for your kind review of the Oceanfront Escape in Sidney. We are happy you enjoyed your stay. We look forward to having you stay with us again next year.


Testimony for Oceanfront Escape

This property has a fabulous view and was a great home base for our Vancouver Island stay. It is only a 30 minute drive to Victoria and a 5 minute drive to the ferry to Vancouver, so the location was very convenient. The only negative for this location was related to wifi and the fact that we didn't have access periodically during our stay. Because we were traveling internationally and did not have cell service, this occasionally hampered our ability to plan our days in advance. Regardless, we really enjoyed our stay and recommend this location.


The EMR Vacation Rentals Response

Thank you for your great review of Oceanfront Escape. Yes, wifi can be on and off at times. We are happy that your stay was great and that you would recommend this property to others!


Testimony for Oceanfront Escape

Very happy. We were sick for the first day back from our cruise, but the view was great and we felt as though we didn't miss a thing. Beds being put together downstairs made a nice king. But beds upstairs were not as big as advertised. Kitchen was great.

Only one hair dryer and that one broke on the fifth day. The overhead light in the entry foyer was out as was the light in the entry closet which made it too dark but manageable. The advertised path leading to the shoreline was an exaggeration with a sign which said use at your own risk and it did not look passable.

However the house was in great condition and very comfortable. The furniture could have been firmer.
A little hard to get out of.

Great location.


The EMR Vacation Rentals Response

Thank you for your review of Ocean front Escape. We are happy that you enjoyed your stay. Thank you for letting us know about the hair dryer, we will have a new one put into the property. If you had let us know during your stay, we could have had a replacement one brought over to you. The light in the foyer will be replaced allowing for more light. We look forward to having you stay with us again in the future, and are glad that even though you were not feeling well on your first day after your cruise, the view allowed for a great experience.


Testimony for Oceanfront Escape

Was a wonderful holiday! The only complaint is that the furniture was not comfortable and the carpet was not clean there were red wine stains on the carpet and couch. Other than that the location was fantastic and the kitchen was to die for! Will definitely book again.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Oceanfront Escape. We do remove the stains and ensure the carpets are cleaned but sometimes on back to back rentals we do not have time to bring in a professional carpet cleaner because they need 24 hours to have it dry properly. Sorry the drink stains don't look perfectly clean, but even though the drink stain it does not look like it, we ensure it is clean for our guests arrival. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Oceanfront Escape

We purposely chose this vacation home due to its proximity to our relatives and and the rental pictures and description. Our family of four from Florida was wowed from the moment we arrived! The home exceeded our expectations. Our greeter was very knowledgable about the house and we were able to settle in quickly. The home was neat and clean and contained everything we needed for the week.....linens, towels, kitchenware, paper products, etc. The views of the water, mountains, nature, and the surrounding area were amazing. We enjoyed walking down the path behind the home to sit near the water. Relaxing by the fireplace was also a special treat after sight-seeing all day. We saw a hockey game, had tea at the Empress Hotel, saw the view from atop Mt. Douglas, visited the holiday festival at Butchardt Gardens, enjoyed the shops and restaurants in Sidney, toured downtown Victoria, walked at the beaches, hiked the trails to the waterfalls at Goldstream Park, saw Beacon Hill Park, visited many Tim Hortons, and much more. And we won't forget experiencing our first earthquake on 12/30, too! We definitely will recommend this property to friends and relatives and won't hesitate to stay again in the future!


The EMR Vacation Rentals Response

Thank you for your kind review of the Oceanfront Escape in Sidney. We are happy you enjoyed your stay and got to experience the earthquake. We look froward to having you stay with us again in the future.


Testimony for Oceanfront Escape

Our stay here was almost perfect - the view of the water and mountains in the distance - wow. However, the upstairs heated up quite a bit during the day investment in sunshades would be wise. The beds were all a bit too soft, and the couple in one queen nearest the kitchen rolled toward the middle all night. Also, the greeter had turned on all the heaters, which were not needed on a 72 degree day. It took us a while to cool things down. Kitchen well-equipped, bathrooms lacked shower soap but otherwise fine.All in all, a great place to stay.

Testimony for Oceanfront Escape

Perfect! the location was so convenient to sidney and all the restaraunts, the airport and the ferry stationhouse was fully stocked with everything you need. they discourage you from taking the path down to the deck on the water but it really is super easy to walk down to-and should not be missed. Low tide allows you to sit on the rocks below-an amazing experience and chance to watch the harbor come alive. I would suggest clearing the path a bit better and taking care of the deck so it can be more easily accessible-really a great feature of the house. only regret is that we were not there longer -


The EMR Vacation Rentals Response

Thank you for your review of Oceanfront Escape. The path to the water can be difficult for older or persons with mobility issues, so your greeter would pass that on for your safety. It is good to hear that you found it easy to navigate. Low tides go offer an amazing opportunity to witness the wonders of the sea. I understand that the homeowner was there recently doing yard maintenance.


Testimony for Oceanfront Escape

Wonderful house


The EMR Vacation Rentals Response

thank you for your review of Oceanfront Escape. We are happy to hear your girls weekend was a success. We look forward to having you stay with us again in the future!


Testimony for Oceanfront Escape

The location and view were incredible. The house wasn't very clean, and the furniture upstairs is pretty worn out. I would recommend for the location, but the house is just ok. There was mold in the downstairs shower, the switch for the fireplace stopped working, there were ants in the kitchen and the frill was dirty.


The EMR Vacation Rentals Response

Thank you for your review. We appreciate the feedback and we did act immediately to your concerns. The cleaning issues have been rectified. Hopefully we can have the opportunity to have you stay again and see this is not our company standard. We expect the best of our guests.

Testimony for Oceanfront Escape

Ideal. We have already booked our fourth stay for next year.


The EMR Vacation Rentals Response

Thank you for your review of Oceanfront Escape. We are looking forward to seeing you again next year.


Testimony for Oceanfront Escape

This house is in a perfect location, out of the way enough to feel secluded yet close enough to shops & only a 30 minute drive to downtown Victoria. It's a bit creaky & squeaky so late night trips to the bathroom or fridge are not taken frivolously!

Testimony for Oceanfront Escape

Nice house with beautiful views. The inside of the house was not cleaned or well stocked. We had one garbage bag for 5 days with 4 people. One roll of partially used paper towels, and the garbage outside was completely full when we arrived. We ran out of toilet paper thankfully right before we left.

The hot tub was green and cloudy.

We loved the house but just be warned to bring your own supplies.

Also the person who was suppose to come check us out at 11 never showed.

Testimony for Oceanfront Escape

Love the views from the upstairs and deck. Very enjoyable place to relax.


The EMR Vacation Rentals Response

Thank you for your review of Oceanfront Escape. Yes, I agree, the views are stunning.


Testimony for Oceanfront Escape

This house is very comfortable and well equipped, especially if you are intending to cook family meals. We really liked that it had a bar fridge for wine and beer so that we could store plenty of food in the main fridge. The hot tub is very well maintained and in a private but beautiful location. The convenience of the ferry terminal and the town of Sidney nearby are added bonuses, since Sidney is one of our favourite places. Everything in the house was as described and photographed, was well maintained and clean, with good support from the property management company. We would certainly recommend this house for others to stay in. There is a charming pub about a 5 minute drive away, the Stonehouse.


The EMR Vacation Rentals Response

Hello Susan,

Thank you so much for the review! It was a pleasure hosting you and your family. Please think of us in the future!


Testimony for Oceanfront Escape

We enjoyed our stay in the very nice, sunny home with beautiful views. The furniture was comfortable and the kitchen was very well equipped. The deck and surrounding area are enclosed which is handy for pets and small kids. The neighbourhood is very nice and quiet and the town of Sidney is a 10 minute drive away. We will certainly try to book this home whenever we want to visit the area.

Testimony for Oceanfront Escape

For location, view and privacy, this rental is A. However, we were not impressed with the cleaning, or we should say the lack thereof. For the fee charged, oversight is needed.

Testimony for Oceanfront Escape

Excellent setting and perfect for spending time with our 87 year old mother. With the bedrooms on the main level with the gorgeous views and kitchen, it was perfect for someone with mobility issues. Windows offered fantastic natural lighting for jigsaw puzzles and reading. Wonderful nearby restaurants and activities too.

Testimony for Oceanfront Escape

This was the perfect holiday rental, a real home from home with superb views. Close to Sidney and easy reach of Victoria. We are a family of 4 with two young adults and we all found this so relaxing. Close to the water with views across North Saanich sound and eagles landing outside. The hot tub and gym were great additions and we could not imagine a better place to stay.

Testimony for Oceanfront Escape

This house is fine, it was clean except for a few dishes that weren't spotless, the view is FABULOUS and the location is good, beds and baths are okay. But, the pictures imply access to the water which there absolutely is not, and the stairway there is broken and dangerous and then drops off about 15 feet up, so this was extremely disappointing. Also, the hot tub was green and it took them several days to get someone there and the tech told us not to use it for another day because he'd had to shock it very hard, so that was also a disappointment and the oven was broken the entire time. We were in contact with our concerns immediately, and eventually were refunded some money, but we lost use of the stove for our whole trip big problem with a family, the hot tub for all but the last day, and felt it was a bait and switch with the water access. They did try to make it right, and I thought the rep from EMR cared but the owner didn't. It didn't wreck our vacation, but it certainly wasn't fun to have to deal with it everyday. I wouldn't rent this again.


The EMR Vacation Rentals Response

We are very sorry to read that you stay was not perfect. We did not our best to rectify the issues at the property but sometimes with equipment breakdowns it comes down to bad timing. This is usually not the case for this home as it has a steller history for the vast majority of guests that have stayed here. Again we are very sorry this happened. Give us an opportunity to have you stay with us again and show you that this experience is not the norm.

Testimony for Ravenwood Cottage

The booking process was very easy and the way EMR has there system set up is awesome. With reminder emails and knowledgeable staff. Our greeter was very friendly and was quick to answer any questions we had. The app they supply is very nice but I found that it didn't have all of the tabs filled in with info. Would have been nice to have that app working at its full potential.
Anyways the rental itself was good. It was clean and offered everything you could need. My kids slept like a rock on the twin sized beds but my husband slept awful on the bed. Maybe a mattress upgrade is needed in they future. But all in all it's an affordable rental super close to parksville and rathtrevor beach sp. I will be considering this location as a rental next year


The EMR Vacation Rentals Response

Thank you for your terrific review. We will pass on your comments to the property owner with regard to the mattress. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Ravenwood Cottage

It was a lovely cabin in a great location. We were impressed with the cleanliness and amenities available to us when we arrived. The cabin was also family friendly and was well equipped. The greeter was both friendly and helpful.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Ravenwood Cottage

The house was right on for our family of 4 adults and 2 children. The location was close to everything in Parksville. I would recommend it to families


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Ravenwood Cottage

We enjoyed our stay very much. The house was immaculate and well equipped,the greeter was very helpful and professional, and the yard was beautiful. We liked the location private, quiet- the only reason we didn't give it a 5 was because it wasn't an easy walk to the beach areas however, this was minor compared to everything else about the house. We also appreciate the extra effort that the EMR staff went to when we were first making the booking.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Ravenwood Cottage

picked the cottage after looking on internet,need not of worried about it, it was spotless, well equipped, handbook to tell you were everything was stored. very pleased with it. the staff emr vacation rentals were very helpful, could not do enough for you. overall would use the same company and stay ravenwood, the next time i'm in parksville


The EMR Vacation Rentals Response

Thank you for providing your experiences at the Ravenwood Cottage. We are glad you enjoyed it. Hope to see you booked at the cottage again soon.


Testimony for Ravenwood Cottage

Had a great stay, place was very clean and had everything we needed for our stay, weather was hot and there is no A/C but the fans cooled the house at night
lots of deer and rabbits in the back yard at night

Testimony for Ravenwood Cottage

Ravenwood Cottage is a lovely place for a holiday. Three bedrooms, plenty of yard space, a deck with a barbeque, laundry on site, deer and ravens--just wonderful! With its proximity to Rathtrevor beach, Cathedral Grove, the ferry terminal, Coombs, and many other lovely places, the cottage is an affordable option to camping.


The EMR Vacation Rentals Response

Thank you for your review of Ravenwood Cottage. It sounds like you had a great stay and visited many of the local attractions in the area. We look forward to seeing you again in the future!


Testimony for Ravenwood Cottage

A cottage wonderfully re-modeled completely including heated bathroom flooring, huge kitchen with lots of cupboard space, a dishwasher and laundry facilities, and a large cozy living room with a fireplace made our stay at Ravenwood GREAT! Well stocked with basic essentials made our first few days comfortable. Very enjoyable and peaceful. It comes complete with a few friendly deer.


The EMR Vacation Rentals Response

Thank you for your review of Ravenwood Cottage, we appreciate your feedback. We hope to see you again in the future!


Testimony for Ravenwood Cottage

Ravenwood was very comfortable and clean. The location is private and very quiet. It had very thing we needed.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Ravenwood Cottage. We are happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Ravenwood Cottage

This is a very simple but spotless home. It is very spacious and has everything you will need for you stay no matter how long. Though it is not on the main waterfront area it is extremely close to Rathtrevor and City beach Like a 2 minute drive..
We were extremely satisfied.


The EMR Vacation Rentals Response

Thank you for your kind review of the Ravenwood Cottage. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Ravenwood Cottage

We really enjoyed our stay here. The house was very clean and well equipped and had lots of room for our whole family. Although not right on the beach, everything was close by and easy to access.


The EMR Vacation Rentals Response

Thank you for your kind review of Ravenwood Cottage, it sounds like you had a good time! We do not advertise that this property is on the beach, but a short drive to the beach.


Testimony for Ravenwood Cottage

The property description was accurate, the property was very well maintained and clean, the manager was helpful and I would recommend this property to anyone. Everything worked very well. The bathroom, the kitchen, the washer/dryer and the bbq. Even the wifi was excellent. It was spacious and the yard was beautiful. We felt very lucky that we found this property and would book it in the future when we go back to Parksville. We enjoyed our stay on the island. We went to the beach, Cathedral Grove, did whale watching, went to Coombs and drove around and did sightseeing. We will have great memories of this place for years to come. Loved it.


The EMR Vacation Rentals Response

Thank you for your terrific review of Ravenwood Cottage. It sounds like you had a great time. This part of Vancouver Island is certainly magical with so many amazing places such as Cathedral Grove - and Coombs. We look forward to having you join us again in the future.


Testimony for Ravenwood Cottage

We had a great stay at the Ravenwood cottage. It had everything and more that we needed. We saw deer hanging out in the front yard or back yard almost everyday. I was able to make my sisters wedding cake in the kitchen. I thought the beds where comfortable. I appreciated that there were screens on the windows to allow fresh air flow in the cottage. The cottage is tucked away on a fairly quiet street yet just a short drive to the city centre.


The EMR Vacation Rentals Response

Thank you for your review of Ravenwood Cottage. It sounds like this property was ideal for your family? We are happy that the kitchen provided adequate space to make your sisters wedding cake! That's fantastic and what a treat for her. We look forward to having you stay with us again in the future.


Testimony for Ravenwood Cottage

Parksville is a beautiful place with many great things to see and do such as swimming in the river at top bridge, frolicking in the ocean, huge Douglas Firs at Cedar Grove, short drive to Tofino. I have been coming to Vancouver Island for the past 5 years for my summer vacation. Staying at Ravenwood Cottage was my best experience ever. Previously stayed in hotels but now much prefer vacation home rentals with a kitchen, barbeque, washer and dryer, etc. My grandchildren were with me and the large yard gave them plenty of room to play. We also purchased fresh oysters from Fanny Bay and barbequed them. Soooooo good. I recommend these oysters to anyone who likes oysters. My understanding is Fanny Bay oysters are known world round. I would definitely recommend Ravenwood cottage to friends and relatives and if I plan my next summer vacation on Vancouver Island, I would request Ravenwood Cottage again. It was clean and well maintained. And if you like privacy, this is the place to stay.

Testimony for Ravenwood Cottage

this place was very conveniently located and it was very organized and clean. Yvonne the greeter was so nice and gave me all the info I needed on a very timely basis.
I would love to stay here again if needed.


The EMR Vacation Rentals Response

Thank you for your kind review of Ravenwood cottage. Yvonne is a great member of our team. We will pass along your comments to her.
We look forward to having you stay with us again in the future.


Testimony for Ravenwood Cottage

The house was perfect for us and our little children. The home was very clean with a huge backyard backing onto a fabulous forest. The home had all the basics with no extra clutter for the kids to get into. It was relaxing and private.
The location is great very close to beaches in the area. The house served as a great home base.
Check in and out was very easy and friendly with no issue or problems.
The internet was super fast.


The EMR Vacation Rentals Response

Thank you for your review of Ravenwood Cottage. It sounds like this property was perfect for your family and for your time in the Parksville area.
We look forward to having you stay with us again in the future.


Testimony for Ravenwood Cottage

The cottage is in very good condition and it's very convenient to get around. It's a short drive to Qualicum Beach, which is lovely.

Testimony for Ravenwood Cottage

Very quiet and relaxing. We had a great time. Thanks to Yvonne for the early checkout.

Testimony for Ravenwood Cottage

Awful location, out in the middle of nowhere. House way too close to the road. Uncomfortable beds. Apple TV was outdated and never worked. Unable to watch TV during entire stay. EMR Vacations and owner stopped replying to my emails when I asked for compensation. Just took my money and ran. Not at all worth the 225 per night.


The EMR Vacation Rentals Response

We are sorry to read you did not enjoy your stay at the property. To be clear this property is not advertised directly in Parksville. Map locations are clearly on the listing. Again, wished this guest could have enjoyed the property as much as other guests have. The property is clean and compact 3 bedroom house. The rate is well below resort and other property rates in the city because of the location.

Testimony for Songhees at Oceanpoint

We enjoyed our stay at this property. The location is fantastic - right across the inner harbour with great views of downtown Victoria. The unit had a lot of space and was relatively comfortable. There were some weird design issues on the unit skylight in downstairs bedroom, no door in upstairs bathroom, and a number of minor maintenance items. Nothing serious, but enough to prevent a 5-star rating. However, we are confident that the management company will address these issues, and we'd definitely stay here again.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. Please call us while staying at the property with regard to maintenance concerns are we are quick to respond to ensure the best possible stay. All the bathrooms should have doors. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

Excellent location and property. fulfilled all of our needs for a short term rental. Well equipped and comfortable. More HD would have been nice.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Songhees at Oceanpoint

Our group of six stayed in this townhome for 5 days. The place is finished very nicely and kept immaculately clean. Super convenient to downtown Victoria, it's a short walk over the bridge or take a water taxi.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

Fabulous! Very expensive but very very wonderful!


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Songhees at Oceanpoint

We had a number of problems when we checked in on 7/4. However over a period of two days they were completely resolved. I think that our greeter was not expiirienced with the property and it caused a number of issues. On the end thanks to the tireless efforts of Isabel we were completely satisfied. It was a lovely unit, but needed a little tweaking to make it even better. We would return.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are sorry the BBQ and telephone did not work. Yes, we had a new greeter host to check you in. Thank you for giving us the opportunity to get these items working for you during your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

This place was simply amazing in every way. We could not have been happier or more comfortable.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

The lighting is not very good in the living area. And there were a couple of burned out ceiling bulbs. It would have been nice to have a few extra bulbs. It also would have been helpful to have some cleaning supplies. When you're staying in a condo for a month, some bathroom cleaning supplies should be available.
And everyone in the family complained about the pillows!
But overall, the location is great, the condo is very spacious, and handles 3 couples very comfortably.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. Please contact us during your stay if you are experiencing any issues at the property. We are quick to respond to ensure the best possible stay for our guests. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

Nice condo to rent for 6 gals, however, we were disappointed that light bulbs were out, no Kleenex,broken kitchen faucet,fireplaces were not on, telephone not working for local calls, rental car had inches to get into garage.thank goodness that the owners brother lived 3 doors down! Beds were a bit on the hard side. We did love the location and would revisit.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Thank you for your review. We addressed your concerns at the property. Always call us if there is an issue with the property, we are quick to respond. Hope to see you again.


Testimony for Songhees at Oceanpoint

We enjoyed our stay in Victoria. The property is very comfortable, beautifully furnished, spacious & well outfitted with everything you need when travelling away from home. It is in a great location - quiet, great walking tracks along the inner harbor & just 5 mins easy walk to downtown.


The EMR Vacation Rentals Response

Thank you for your great review. We hope to see you again.


Testimony for Songhees at Oceanpoint

Stayed here for a week. Toured and played golf. Bear mountain was fantastic round. This property is unbelievably close to down town. 15 minute walk to many restaurants. Access next door to taxis for longer jaunts. Place was very clean and great for 3 couples.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Songhees at Oceanpoint

good place to stay. Having the BBQ on the bedroom's patio is not the most convenient. And we also missed a key to close the door which gives access to the common parking lot from the apartment. And the private garages are very small good for a smart or a very compact car, definitely not for a SUV.


The EMR Vacation Rentals Response

Thank you providing a great review of Songhees and Oceanpoint. The BBQ grill location is the only outdoor location we can use on the property for it. The garages are built for small to medium cars but your correct that large SUV or trucks will not fit. However, there is a secure visitor parkign area that can fit larger vehicles if required.


Testimony for Songhees at Oceanpoint

Excellent location for walking downtown. Great for 3 adult couples.


The EMR Vacation Rentals Response

We are very glad to hear you loved the porperty. Thank you for the great review. Hope to see you again.


Testimony for Songhees at Oceanpoint

Our experience as a family staying in this apartment was excellent. We enjoyed every bit of our sty. The facilities were all in excellent condition. Everything was working. The rooms and sitting rooms were in good condition. The kitchenette was perfect. It was a home away from home.


The EMR Vacation Rentals Response

Thank you for your review of Songhees at Oceanpoint, We are happy to hear that your stay at this property was so positive and we look forward to having you stay with us again in the future!


Testimony for Songhees at Oceanpoint

Great location close to water and downtown. We did have trouble with the TVs - missing remote and couldnt turn it off.


The EMR Vacation Rentals Response

thank you for your review. If you had called the office, perhaps we could have assisted with a new remote. We will look into this... thank you


Testimony for Songhees at Oceanpoint

We were a group of five adults in Victoria for a golf trip. The condo was in a great location with pretty much everything you would require. Nicely furnished, though the bedrooms and bathrooms are quite dark with the blinds closed which pretty much need to be as everyone could see in. Master only lit by lamps, and only one light fixture in bathroom that had a bulb burnt out. Parking was nonexistent, we had to park on the street, which proved to not be a big deal. Were given the opener for the lower gate and upper garage so couldn't use either. Small things like handle on master toilet fell off, one screw holding striker plate on downstair bathroom. No instruction for master TV, never did get it working. However that said the condo was perfect for our group, nice to walk downtown for meals etc, close to grocery stores. I would recommend it for a stay.


The EMR Vacation Rentals Response

Thank you for your review of Songhees at Ocean Point.
Unfortunately, light bulbs can burn out at any time, and it was replaced up on your check out. We do keep a supply of bulbs in the hall closet. The toilet handle is repaired - thank you for letting us know. Apologies for the TV not working for you. There are two remotes that need to be used, one for shaw and one for the TV.
There are two parking stalls with the property. There is a parking space in the upper area, perhaps parking instructions were not clear from your greeter? But .... happy that street parking was available for you.
We look forward to having you stay with us again. Hope your golf games were successful!


Testimony for Songhees at Oceanpoint

This was for a family get together, since it was over Mother's Day, we had brunch at the Empress and visited Butchart Gardens - it was a wonderful trip.


The EMR Vacation Rentals Response

Thank you for your review of Songhees at Oceanpoint. We are happy to hear your mother's day weekend was so wonderful. We look forward to having you stay with us again in the future!


Testimony for Songhees at Oceanpoint

Overall our stay was disappointing due to to list below.

1. No fireplace working first night Fixed next day but living room fireplace failed after 2 days. Were without it for rest of stay.
2. No phone service during stay.
3. Fridge - Water dispenser didn't work and freezer did not work properly - ice cream melted.
3. Furniture uncomfortable and poor lighting. Bathroom toilet brushes were disgusting and replaced by staff.
4. Kitchen needs barstools for counter.
5. Garage door broken, back door lock broken and no key to that door.
6. No apparent services over 4 day weekend.


The EMR Vacation Rentals Response

Thank you for your review. Due to the dates of Check in and Christmas Holidays it was difficult to have service personal attend to the fireplace and fridge.
We have been able to repair the fireplace as it did require parts that had to be ordered. The phone has been replaced with a shaw phone number, bar stools were purchased. The garage door has been repaired and so has the back door lock. Unfortunate the 4 day weekend happened to be Christmas Eve, Christmas Day, Boxing Day ....


Testimony for Songhees at Oceanpoint

The rental was fine however there were a few things out of order. The floors were extremely dirty and dusty with sawdust/powder on all the floors on both levels. The dryer in the unit doesnt work. After doing a large load of laundry we were left with towels and clothing that was soaked and no way to dry them. Also, there wasn't enough toilet paper to last the entire trip 3 days. Overall the place was fine. Large place close to downtown.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Songhees at Oceanpoint. We are happy to know you enjoyed your stay. Please call us during your stay to ensure you have an optimal experience if you discover anything missing and needs attention. We are quick to respond. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

This was a very comfortable and well located rental. There were some issues with the fridge/freezer not working properly and one of the toilets, but they were looked at the next day and repaired. A great location for walking all around the harbour, to the museum, etc. and also for groceries.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Songhees at Oceanpoint. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

CONVENIENT LOCATION, VERY COMFORTABLE TOWNHOUSE. ALL AMENITIES INCLUDING PARKING.


The EMR Vacation Rentals Response

Thank you for your review of Songhees at Oceanpoint. We appreciate your review, and look forward to seeing you again soon.


Testimony for Songhees at Oceanpoint

We enjoyed our stay


The EMR Vacation Rentals Response

Thank you for your terrific review of the Songhees at Oceanpoint. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

I would never recommend EMR vacation again.
The lady that met us was rude & in a hurry to leave.
The linens were dirty & old.
The dishes & pots & pans were old & falling apart.
The garbage was to be kept in a storage room & eventually stank up the hallway.
The parking garage was a long way from the unit.
We will never use EMR again.


The EMR Vacation Rentals Response

Thank you for your review. We rarely wish to respond to a review that is completely falsified. This guest complained during their stay multiple times and we kept coming over to address the concerns. The only issue was the guest. When we arrived to view the dirty linens, only one was shown with fresh mascara on a face cloth that they had done themselves. When asked about the other dirty linens, she refused us to go and check them in the linen closet claiming her relative upstairs could be very violent towards our staff member. Yes, the underground parking in the building not in the property has a garbage room and it does have garbage odors. No garbage is kept in the property unless the guest did not take it to the garbage room during their stay. One pot had a broken handle to which we are replacing not them all. We were called from other people in the building that these guests were harassing people on the sidewalk outside the unit. This guest also demanded compensation or else. Sorry we do not bow to what amounts to unethical actions in an attempt to get something for free or at a reduced price under the threat of bad reviews. These people are not welcome and if we could disclose their names publicly, we would suggest black listing them as terrible vacation rental guests.


Testimony for Songhees at Oceanpoint

Positives

Great location
Beautiful bathrooms 3
Lots of room to enjoy the condo
Easy to work with and communicate for check in/out

Negatives
Third bedroom has a huge dirty skylight that impedes being able to sleep
No air circulation one small fan and were told none available to buy in Victoria??
Windows only offered very limited breeze so fans are a definite necessity
Limited hangers
Garage parking is available but EXTREMELY SMALL
My last thought is that if you are renting this unit as luxurious, the cutlery and other items should fit the bill. I.e. Dustpan was disgustingly dirty. I apologize if this seems harsh but I like to be honest. A few minor cost changes in this unit would lessen the blow of the small garages.


The EMR Vacation Rentals Response

Thank you for your review. We are not happy to read that your experience at the property was not to your complete satisfaction. Yes, one of the bedrooms does have a skylight in the ceiling and certain times of the year it can be rather bright in the morning. We have advised our owner to see if a blind could be installed but we have received very few complaints about it in the past. For early risers it is a great room to sleep in during the summer months. Fall and Winter it is dark much later into the morning to not be a concern. We are not sure who told you that there isn't anywhere to buy a fan in Victoria unless everywhere was sold out. Victoria was in the middle of a unseasonable hot heat wave. Most properties in our region do not have A/C because rarely is it ever needed. The townhouse itself is very large or open which does help air circulate. Opening the door to the front and the balcony door can help with creating a cross breeze if needed. The two private garages are best suited for small to mid sized vehicles, however, the visitor parking area in the complex underground parking can park large vehicles if needed. We like our guests to contact us during their stay if they are experiencing any discomfort as we are quick to respond to ensure a better stay. Thank you again.


Testimony for Songhees at Oceanpoint

Our vacation in Victoria, BCwas fabulous from the minute we arrived on the Clipper. The house we rented, 9-33 Songhees was perfect...well equipped, xonvenient, splotlessky clean and comfortable. our greeter, Jeannette gave us a wonderful welcome and overview of house and all the amenities. We even watched fireworks from the balcony on our last night. Perfect vacation.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are very happy to know you enjoyed your stay in the property. We look forward to seeing you again in the future.


Testimony for Songhees at Oceanpoint

Very nice place I would recommend to anyone.great location.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

We enjoyed the convenient, comfortable accommodations. 3 bedrooms, 3 baths was great. The third bedroom having no windows except a sky light was stuffy & all 3 beds were very firm/hard! The two fans helped, but need at least 3 when it is that hot! Few paper towels & garbage bags, no instructions for check-out. & parking even with a Prius was a real challenge in the garage!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We included garbage bags and all instructions on check-out. Check-out instructions was in your documentation and via the app service. The greeter set up a time to meet you at check-out as well. Medium to small cars are best for the garage parking. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

Very good location and nice unit
Kitchen supplies such as pots and pans etc was very poor and should be replaced


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We will review your comments about the pots and pans. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

The property is very clean and in a great location for an easy walk to the Inner Harbor.

My interactions with the management company were quick, professional, and made booking this property a breeze. The only drawback is the requirement for the mobile greeter to meet you in order to gain access to the unit. I didn't find the greeter very helpful and would have much preferred for a key lock box or similar to let myself into the unit.

I hope to return some day, as Victoria is a wonderful city with so much to offer. We simply didn't have time to do it all! We also opted to not rent a car which worked out fine for this trip, but for deeper exploration into the city on future trips, I would recommend to have one.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Songhees at Oceanpoint

It was lovely to be able to walk across the bridge to town and experience Victoria without needed to drive around. The accommodations were very comfortable. We loved our stay!


The EMR Vacation Rentals Response

We are so happy to hear you enjoyed your time in our property. Than you for taking the time to review our home and we hope you come stay with us again in the future.


Testimony for Songhees at Oceanpoint

The townhouse was in a wonderful location. The configuration of the space fit my family well. 3 bedrooms and 3 bathrooms was great. The overall appearance of the townhouse was ok, nothing special. The master bathroom toilet handle fell off but was fixed quickly. The 2 chairs on the upstairs deck were pretty disgusting and need to be replaced. The linens were ok but on the old and weary side. There really was only 1 working tv in the living room. The tv in the master bedroom was not hooked up to regular cable, only Netflix. Just 1 tv seems inadequate for a place this size. Didn't have the overall high quality I expected. Again, location, size and configuration are its best features.

Testimony for Songhees at Oceanpoint

You know what they say, location, location, location. This House is it. A short walk, bike ride or pickle boat jaunt & you are across the river in the heart of the city. We were promptly greeted by our friendly property manager, who walked us thru the home & provided us great info on the city. This is a beautiful 3 Bedroom, 3 Bath home so there is plenty of room to move around. The home is tastefully decorated and nicely appointed. I hang everything so the abundance of hangers was a bonus. The area is quiet and a short walk down the street and you have quite the few of the area & you can watch the boats & seaplanes come & go. Felt very safe will all upstairs windows open.
We made due but we encountered the same issue with parking as others had. The spaces they said were available for our vehicle never were. We lucked out with street parking during our visit. Honestly, our only complaint would be the water dispenser on the fridge. It took forever each time. We just need more patience.
Overall this house is great & would love to come stay again.


The EMR Vacation Rentals Response

Thank you John for your honesty about the property. The parking for this unit has been clearly stated on our website and hope that if you choose to book again, you will find that the instructions are much clearer.


Testimony for Songhees at Oceanpoint

This is a clean nicely appointed condo in a great location.


The EMR Vacation Rentals Response

Thank you Ronald for the kind words about our proeprty. We are glad you enjoyed your time in Victoria, and hope to see you again.


Testimony for Songhees at Oceanpoint

There was good and bad about this rental as follows
PROS
-EMR very good to work with. Brian, check in agent friendly and helpful, apologetic about things not working
-Great location, close to harbour and walking trails
-Nicely decorated, 3 full baths
-Harbor view from master bedroom
CONS
-Needs a good cleaning. Dust, items of clothing under beds and couches, mold on bathroom shower curtain, spider webs on skylight, dead bugs on spotlight in dining room near fireplace.
-Needs maintenance - under counter lighting not working, TV's and fireplaces not in working order when we arrived. Had to spend lots of time on phone trying to fix them. Doorbell not working.
-Shoddy construction, some floors warped, some cupboards unusable drawers blocked by fridge etc.
-Despite directions in binder telling us to park in stall #9 close to apartment that spot was not available. An angry resident knocked on our door to tell us that she had paid for that spot and that we should move our car. Had to move to visitor's parking which was not always available.
-Skylight in downstairs bedroom needs a blind to block out early morning light.
All in all I think the good outweighed the bad. Could be wonderful if maintenance and cleanliness issues were addressed. Little things give the impression that the property is not cared for.

Testimony for Songhees at Oceanpoint

Stayed for 12 days during a world championship event. Well appointed accommodations. A sharp knife in the kitchen would help. A toaster that browns would enhance breakfasts. We got two sets of keys, but only one set was for this unit, not a big problem as the door has a numerical code.
The clean up crew needs to be more diligent - dusty! Would I rent again - YES.

Testimony for Songhees at Oceanpoint

The house was wonderful!! Very clean, lots of room and perfect location. Highly Recommend!!!

Testimony for Songhees at Oceanpoint

This accommodation suited our family gathering very well. The beds and furniture were comfortable, the kitchen had ample dishes, cutlery, glasses, pots and pans etc. The location was excellent, we walked to the inner harbour in less than 10 minutes.


The EMR Vacation Rentals Response

Thank you for your kind review of Songhees at Oceanpoint. We are happy to hear that you enjoyed this property. We look forward to having you stay with us again in the future.


Testimony for Songhees at Oceanpoint

Service was excellent

Testimony for Songhees at Oceanpoint

We stayed for a full month and were so happy with this home. It provided us with a place so close to all amenities in the harbour. We were able to walk to most historic places. The home was equipped with everything you would need and grocery shopping was a short walk. We miss the beautiful place already. Candace Nicole and Brian were so efficient and made us feel so welcome. EMR deserve 5 stars. I will certainly recommend their services.

Testimony for Songhees at Oceanpoint

This is a lovely property with a great location.

Testimony for Songhees at Oceanpoint

A wonderful experience in a residential setting with a spectacular harbour view across the bridge from the hustle and bustle of downtown. A walking holiday close to world class restaurants and all other amenities.


The EMR Vacation Rentals Response

We are so happy you stayed with us Allan and Susan and our pleasure in hosting you. Please think of us in the future!


Testimony for Songhees at Oceanpoint

We had a great time! The house was amazing and fit the needs of our group. The location was wonderful we parked our cars and walked everywhere!

Testimony for Songhees at Oceanpoint

Great location and beautiful place. I found that the Company running the location added several layers of interaction separate billing, confirming times arriving and leaving and meeting someone at a specific time to get in despite an electronic lock which I have never experienced with any other VRBO property... Fine but unclear why they deviate so much from every other VRBO properties I have rented from >20. As in previous reviews there is no air conditioning and the condo got quite hot even with mild 70 degree days. fans in the bedrooms helped but only 2 provided for the place. Overall- I would recommend it.

Testimony for Heron View Cottage

Heron View cottage was a well appointed, beautifully kept place to spend our vacation. A short walk to the beach and close to the quaint downtown of Sidney it was an ideal location. The owner obviously takes great care of it and it was more than comfortable. We would love to return!!!


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Heron View Cottage

Very nice stay the owner and later the friend of the owner staying in the main house were very friendly and helpful.

The only problem that we had was the drawer face on the right hand of the stove kept coming off, finally we left it off.

It would be handy to have a few luggage racks - where you could set suitcases off the floor for access.

My family had a wonderful stay. If would have been nice to have had someone meet us when we left to hand the house back. We had to leave a key with Alex who was staying in the owners home. Had he not been there we would not have had anyone to leave a key with.

Below - I would like to be described as a Canadian guest coming from Dar es Salaam, Tanzania.


The EMR Vacation Rentals Response

Thank you for your review. We were not aware of the problem with the drawer, a quick phone call to our office during your stay could have made a difference as we could have had a maintenance person come and repair it for you. I am happy to hear your family had a wonderful stay. We hope that you will join us again in the future, it was a pleasure having you stay with us!


Testimony for Heron View Cottage

We found the cottage to be a very pleasant, comfortable, relaxing space. We could see the ocean from our large windows and enjoyed our morning coffee gazing at the view. We would love to visit again when the spring flowers are blooming as the gardens looked like they would be beautiful. Thanks for making our vacation enjoyable!


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Heron View Cottage

We had a great stay at Heron cottage. Very comfortable and clean.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Heron View Cottage

Very nice place to stay. Quiet,restful yet near everything you want to see and do. Clean ,lovely gardens, everything you need and more


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Heron View Cottage

Everything went well with our 1 month stay. We enjoyed the open layout of the cottage with the view of the bay. It was in a great location. Everything worked well. Loved the view, patio and gardens. We did speak directly to the owner about the need of blinds for the cottage to provide some privacy especially at night. All went well until we checked out. We received an email accusing us of putting tinfoil in the oven and which apparently caused some damage. We did not put tinfoil in the oven. The EMR rep did not ask us if we did this, but assumed that we did. We are not happy about how EMR communicated with us on this matter. We would have appreciated a phone call asking us whether we had used tinfoil, instead of accusing us. We are currently waiting for an appology.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. However, with regard to the tin foil being lined in the oven, we did bring this to your attention because it was not been there before your check-in. The modern self cleaning ovens do not require tin foil at the bottom. We hope to see you again in the future.


Testimony for Heron View Cottage

Heron View Cottage was a wonderful place for our quiet vacation. The cottage is beautiful and comfortable. The village of Sidney, where it is located, is a clean, happy place for shopping or walking by the sea. We visited in early October, and morning walks around the cove behind the owner's home were filled with a foggy quiet broken only by bird calls and distant fog horns. The cottage is located about 30 minutes from downtown Victoria, and the route there is simple. I would highly recommend the cottage.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Heron View Cottage

Terrific place to stay and enjoy Sidney and surrounding area.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Heron View Cottage

Some of the dishes in the kitchen weren't very clean as if they had been put away dirty by other users. A light bulb in the track lighting needed to be replaced and there wasn't much toilet paper. I admit we didn't run out but we kept worrying we would! Also the garage for the car is very small and you were asked not to park on the street for more than an hour or so at a time so I was glad I didn't rent a larger car. Otherwise a charming cottage in a peaceful location. We really enjoyed spending time in the small but beautiful garden off the deck.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. Thank you for letting us know about the dishes, please call us during your stay for any concerns about the property. We do move quickly to ensure your stay if the best. We hope to see you again in the future.


Testimony for Heron View Cottage

Heron View is a delightful cottage. The location suited our needs perfectly. We highly recommend EMR as a property agent for a perfect vacation.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Heron View Cottage

very quite and peaceful area, nice cottage, fairly well equipped, could use some knives for chopping and slicing and garlic press if you like to cook


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We will pass along your kitchen suggestions. We hope to see you again in the future.


Testimony for Heron View Cottage

We loved the cottage. It was very comfortable and had very nice lay out. Lots of sunlight and very spacious.

The only small thing was there was just the tail end of a roll of toilet paper and no more to be found anywhere. We had to go get our own.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Heron View Cottage

I stayed at the Heron View cottage for 4 nights with my elderly parents. The cottage is located on a quiet lane close to the water in the pleasant seaside community of Sidney. We enjoyed the convenience of a full kitchen and a nice view of Roberts Bay from the second level. Having two bathrooms and bedrooms on two levels gave everyone privacy and convenience. The beds and pillows were comfortable and everything was well supplied. Check in/out was simple and quick. The location was great for us as we had easy access to the airport, the ferry terminal, Butchart Gardens and only a half hour drive to the Victoria inner harbour. We could easily walk to restaurants and shops in the centre of Sidney and we enjoyed the walkway around the marina. Overall this is a great place to stay for a short or longer term stay.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Heron View Cottage

There were just the two of us so we only used 1 of the two bedrooms and bathrooms. Loved the cottage, it was in a quiet residential street but not far from downtown. A partial view of the ocean but that didn't bother us too much. Very comfortable and clean.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Heron View Cottage

A very enjoyable stay, everything very clean and tidy and well equipt.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Heron View Cottage

Our week at Heron View was fabulous. Cottage was perfect and the location couldn't have been better. We will definitely stay here again and highly recommend.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Heron View Cottage

Every thing was very good except the way the cleaning person was organized We had to wait 15 minutes for the check in person to arrive. There was an obligatory cleaning time half way through our stay and this was poorly organized the agreed times to clean the cottage were changed 4 times by the cleaning person and in the end we complained to the EMR staff in Vancouver who gave us a return on the cost for the halfway cleaning which we undertook ourselves.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay.
We wish to address the cleaning organization issues you have raised for the record. The mid-stay clean was changed by our cleaning once due to a scheduling conflict. The cleaner arranged for an alternate day with you to come and clean the unit. Because cleaners have very busy schedules with back to back check-out-check-in cleans during the summer months, the cleaners can only provide you an approximate period they can come by the house to clean. In this case, it was an afternoon slot. When the cleaner was on the way with the cleaning crew to come to the property to complete the mid-stay clean, you called and turned the cleaners away. When a third time was set up, the cleaner gave you another afternoon period to do the mid-stay clean, and when the cleaner arrived at the door you turned the cleaner away again. It is not accurate to state it was 4 times and that it was the cleaner's fault. The cleaner only had to reschedule the first one and the others were cancelled by you. Regardless, we provided you a refund for the mid-stay clean because the first one had to be rescheduled.
Besides the cleaning issue, we know you stay was terrific, and we hope to see you again in the future.


Testimony for Heron View Cottage

We had a great stay here. The cottage lives up to the beautiful pictures on the website.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Heron View Cottage

I was extremely disappointed with the check in and check out process. The 'greeter' assigned did not respond to any phone calls and the new greeter arrived late. On check out the 'greeter' was stuck in traffic so also arrived late. The property BBQ area had an open can with cigerette butts in and trash scattered on the patio area.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. We have looked into the matters you have pointed out and have corrected them. Thank you for your review.


Testimony for Heron View Cottage

Heron View Cottage was a great place for our girls trip and the owner was very kind and accommodating. The cottage could still use more window coverings as we felt a little exposed at times. Overall we had a wonderful experience and would certainly stay here again. The cottage was very comfortable and the location was excellent.


The EMR Vacation Rentals Response

Thank you very much for the nice review. It is a really nice property and we are glad to know you enjoyed it. We hope to see you again in the future.


Testimony for Heron View Cottage

From start to finish our vacation experience was excelent


The EMR Vacation Rentals Response

Thank you for such a wonderful review of the Heron view Cottage. Please come back any time.


Testimony for Heron View Cottage

We enjoyed our stay in Sidney , the rental was very accommodating and the owner seemed nice. Sidney itself is a cute little town we ate out at a few lovely restaurants. The location was great just a 20-25 mins drive to downtown victoria lots to do and see. We would recommend this cottage to any of our friends or family that would like to visit victoria. The only thing that we regret is that we didn't stay long enough a week would of been great. Thanks again the Wardley family


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. We hope you will be able to visit Victoria again in the future and take advantage of some of the amazing activities we have here. We hope to see you again soon!


Testimony for Heron View Cottage

Second visit to a great place.


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. We are glad to hear you enjoyed your stay. We hope to see you again soon.


Testimony for Heron View Cottage

We been in a lot of rental home before ,We are four people come to stay in this place for a week .. i mention to the greeter that the toilet paper would not be enough and he absolute say you can buy your own the store is not that far.. not coming here again...


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. Your review is a concern to us. We have called to have an opportunity to discuss your concerns, and left a message for you. We look forward to hearing from you.


Testimony for Heron View Cottage

The property is located a bit out of the way, Not close to downtown Sidney. Parking is an issue, with a very small garage and a long way to street parking. No internet service or TV was working. Many windows are without curtains and privacy was an issue for some of us.
Very cute, clean, quiet place. Owner very nice and helpful.


The EMR Vacation Rentals Response

Thank you for your kind review of the Heron View Cottage. We are very happy to know you enjoyed your stay. Did you let us know about the internet and cable not working during your stay? We are quick to respond to issues like this. This property does have internet and cable. We hope to see you again in the future.


Testimony for Heron View Cottage

Great!

The only thing that was disappointing was that from the photos we thought we'd have beach access from the property. The public access was such a close walk 1 min but it would've been great if our kids could've ran to the beach right from the front door.


The EMR Vacation Rentals Response

Thank you for your kind review of the Heron View Cottage. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Heron View Cottage

The cottage was perfect for our family's needs. Even more spacious than it looks. Well situated, well equipped and comfortable. If you're cooking meals there you'll find the kitchen well-equipped too, from blender to salad spinner, but bring your own cooking basics like olive oil, seasoning, sugar, etc., because they are not supplied.


The EMR Vacation Rentals Response

Thank you for your kind review of the Heron View Cottage in Sidney. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.


Testimony for Heron View Cottage

We had a wonderful time in the cottage, while we were vacationing in Sidney. The house is lovely, very cozy and in a great spot. We enjoyed the quiet neighborhood, the beautiful back yard, the easy access to the beaches and the vicinity to Sidney.


The EMR Vacation Rentals Response

Thank you for your kind review of the Heron View Cottage. We are very happy to know you enjoyed your stay. We suspect you meant to rate us as to recommend to others judging from your terrific review. We hope to see you again in the future.


Testimony for Heron View Cottage

This was our third time at Heron View! That alone says it all......we LOVE this place. Great location, every item imaginable one could ask for, comfortable etc. etc.. Oh yes...we will be back! Thanks Jim and EMR.


The EMR Vacation Rentals Response

Thank you for your kind review. We look forward to having you stay with us again in the future!


Testimony for Heron View Cottage

The property is terrific! Very well maintained and equipped with everything you'll need and more to enjoy this comfortable and functional space. It is warm and inviting with books, games, puzzles, TVs and stereo. Location is excellent very private and a nice walk to Sidney's seaside, shopping and restaurants. EMR greeter Jeannette was very friendly, helpful and accommodating. We had a wonderful 29 day stay and would highly recommend this property!


The EMR Vacation Rentals Response

Thank you for kind review of Heron View Cottage. It sound like you had a great stay! We look forward to having you stay with us again in the future!


Testimony for Heron View Cottage

This house is very cute and close to town while not being in town. Very bright with a slim water view. Recommend walking the neighborhood at night to visit the shoreline via all the road-ends. Only issues were with the kitchen - non-stick pans were worn out and garbage can so tiny it barely functioned. Garden is beautiful. You have to park on the street if you have anything larger than a compact car since the unit's parking is in the garage. You share the property with the Owner who lives in the house between the cottage and the waterfront - you will see each other frequently.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Heron View Cottage. We have passed along your review of the cookware and garbage can to our property managers. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Heron View Cottage

We had a great stay at Heron View Cottage. It was an easy walk to downtown Sidney, the beach and relatives. It had all the amenities that we were looking for. We even met Jim, the owner, and he described the rebuild that he had completed on the cottage.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Heron View Cottage. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Heron View Cottage

Heron View was a wonderful place to stay. Close enough to Victoria to make easy trips into the city, but also close to must see places like Butchart Gardens and the Butterfly garden. the Butterfly Garden is wonderful for kids, and adults love it too. Best of all, the charming, small town of Sidney is only a short walk away, and we loved strolling the main street which is filled with wonderful shops, TWELVE bookstores, and numerous cafes, restaurants and coffee shops. The marina is right next to the town and is a good place to see some amazing yachts! Or you can go whale watching! The cottage itself is private, spotless, and just a beautiful refuge to return to after a busy, bustling day in the city of Victoria.


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage - this cottage is a great place to rest and enjoy the Sidney area. It sounds like you had a wonderful time in Sidney and we look forward to having you stay with us again in the future!


Testimony for Heron View Cottage

A beautiful, clean, fully equipped property with everything you could need, including a little garden. Details did specify DVDs and CDs which we were unable to locate - however this did not alter our views that it was excellent. Lovely quite location within walking distance to beaches. Walking distance to town and amenities not as close as expected but not an issue as we had transport. It is close to both the ferry terminal and the airport. Only negative was the management personnel, the greeter appeared disinterested and in a hurry to get away. She handed over one key the other was apparently missing - we later learned that this had been taken home by a previous occupant although the owner of the property was not aware of this and pointed to a book on the table. When we emailed them re check out they asked what time would we like, we replied and they didn't confirm whether that was OK or not. On the morning of check out they telephoned to request we check out ourselves as they were short of staff etc! However, management aside, we would definitely recommend this luxury property as a base for exploring Vancouver Island.


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. Normally the DVD's are located in the loft area of the property, close to the TV and DVD player. Thank you for letting us know you were not able to locate them. We will look into this. Apologies for your greeter seeming disinterested, we have spoken to her about the importance of her position. We look forward to having you stay with us again in the future, and will provide a more positive check in and check out experience for you.


Testimony for Heron View Cottage

Had a great stay at the Heron View Cottage. The management company was great to work with, and the owner checked in on us to ensure everything was okay. This became a great base of operations for exploring the greater Victoria area. So nice to be able to walk to things nearby, including the BC Transit to downtown Victoria. Thanks for helping us have a great and memorable vacation.


The EMR Vacation Rentals Response

Thank you for your kind review, we are glad that you had a great stay! We look forward to having you stay with us again in the future!


Testimony for Heron View Cottage

We enjoyed our stay at Heron View Cottage! It is very comfortable and cozy!


The EMR Vacation Rentals Response

Thank you for your kind review of Heron View Cottage. We hope to see you again in the near future!


Testimony for Heron View Cottage

Of the many vacation rentals we have used this one was tops. Great facility. Terrific owner. Ultra-clean. Lots of little walks to ocean views. Central to every thing. Need a car though- a little far to walk to main street and restaurants although there is a reasonably convenient bus stop to take you to Victoria or elsewhere. This is a must stay cottage- we hope to return.


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. We look forward to having you stay with us again in the future. We are happy to hear you enjoyed your stay!


Testimony for Heron View Cottage

We were here a month in the fall. Lovely garden close to the beach/bird sanctuary, bus line. A 1 km walk to restaurants, grocery, etc. It was perfect. The only possible negative is the parking. We had a small car,so we could use the small garage next to the cottage. If you have a large car, you will have to park on the street about a block away. Any visitors will also have to park a block away.


The EMR Vacation Rentals Response

Thank you for your review. Yes, the parking space is best suited for a small vehicle. The cottage is at the end of a cul de sac and no parking is permitted. For larger cars and visitors a short walk to the end of the short street works best.
We are happy that you would recommend us to others and look forward to having you stay with us again in the future.


Testimony for Heron View Cottage

The property and its owner who lived next door was lovely. The management company sent too many redundant email notifications. Check-in is too late at 4 PM. Check out greeter did not show up and the information about this check out person was wrong as it turned out to be the name and number of the cleaning staff.


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. We do sent emails asking for check in times and confirmation of your arrival as we have greeters meet you at the property to check you in and provide information about the property and the location area your rental is in.
Check out we try to arrange for the cleaners to do check out. If you depart earlier we arrange for you to lock up and place the key in a safe location until the cleaners arrive.


Testimony for Heron View Cottage

The cottage was delightful! Peaceful and calm - just what these Americans needed. Walked to town and strolled the quaint village. The cottage was clean and decorated such that you felt at home ! We will be back. The owner lives next door and was very informative.


The EMR Vacation Rentals Response

thank you for your review of Heron View Cottage. It sounds like it was a relaxing stay for you. We look forward to your return. Any of our EMR Vacation Rental customer service reps would be more than happy to assist you. See you soon!


Testimony for Heron View Cottage

Had a lovely vacation...very relaxing. Lots of lovely walks close to cottage. Property owner very friendly and nice. Very nice property


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. The property is very relaxing and great areas to enjoy out doors. We hope to see you again soon.


Testimony for Heron View Cottage

Lovely setting, nice clean house with lots of personal touches that made it cozy & comfortable. Lots of interesting books, and games, great outdoor space. Hope to come again soon.

Testimony for Heron View Cottage

Heron view cottage was just what we needed for our stay in Sidney. The proximity to the town centre and Roberts Bay was a bonus for us. The home was beautifully decorated and well stocked with the necessities for both a short or long term stay. The property manager worked well with me to ensure a seamless check in and out due to the late arrival and early check out times. I would definitely recommend this location to my friends and family. Thank you

Testimony for Heron View Cottage

Great to have my two children's families from California staying here over three weeks. Enthralled by the eagles and very comfortable otherwise.

Testimony for Heron View Cottage

We were 2 couples enjoying this amazing cottage. It was very well maintained and in a perfect location. Situated in a beautiful neighborhood. There is beach accessibility just down the street for a nice walk as well. If you like to walk it is a nice walk into town. Management company is very accessible and easy to work with. Overall we loved this place and would go an.

Testimony for Heron View Cottage

Very nice, clean, lots of books, great walk to shore.

Testimony for Herons Landing

Property was great, location good. We were very please with this rental overall. Master bed need replacing. Kitchen very well equipped and BBQ is great.


The EMR Vacation Rentals Response

Thank you for your review. We are happy that you had a great time. We look forward to having you stay with us again!


Testimony for Herons Landing

The vacation home at Heron's Landing was absolutely amazing . The location truly felt like home rather than just a place to stay. After staying there , I don't think any hotel , no matter how fancy , would have even come close.


The EMR Vacation Rentals Response

Thank you for your kind review. We are thrilled that you had a good stay at Heron's Landing. We look forward to seeing you again in the future!


Testimony for Herons Landing

Our family had a great time staying in this lovely house set in a quiet semi rural area near the sea. The house is very well equipped with everything you need while on holiday from patio tables/chairs, BBQ to an abundance of clean towels. There are short and long walks to and along the sea shore and through the countryside.


The EMR Vacation Rentals Response

Thank you for your review of Heron's Landing. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Herons Landing

Heron's Landing is a 5 star resort home. The linens are very high quality and the beds are extremely comfortable. The home is located in a beautiful neighbor that is 1/2 block from the water. The home has many amenities such as new dishwasher, washer and dryer.

Four of our adults daughters and one infant granddaughter along with my husband and myself stayed in the home. Everything we could possibly need was there. We would able to invite our extended family back after my father's funeral. It was such a blessing to be able to do so.

Restaurants, grocery stores etc are located within a 5 minute drive.

We would all HIGHLY RECOMMEND this home to anyone. It is very affordable priced. We hope to have the opportunity to stay again in the future.

The Management Company was excellent as well.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

This home truly surpassed all my expectations nothing was overlooked in this beautiful home. It has all the amenities you would have in your own home making you feel incredibly comfortable & gives a whole new meaning to home away from home. I will absolutely recommend this rental to everyone I know - I will definitely come back to this place. It is simply the best vacation rental I have ever stayed at.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

Fabulous place. It housed six adults and four children under 5 including two babies easily. Grandparents got the room to themselves upstairs, and each family a floor of the house. The downstairs is particularly spacious and well suited for a family to have some space to themselves. And lots of deck and yard space for nice weather bbqs, etc.

The place is really new, so everything looks perfect. You have a sense that you could be the first people to have stayed there.

Wonderful yard for the kids, perfect for easter egg hunts. Lovely quiet street for kids to ride bikes along and some forest opposite to go exploring in. Beach within easy walking distance. All the neighbours are friendly and welcoming. A v. short drive into Sidney.

The only downsides, if I dare identify any, are 1 soundproofing ain't great, you can hear everything from the floors above, and b the kitchen is small given how many people the house can easily accommodate, and no gas stove.

The management company were very professional and friendly. I would definitely look to rent accommodations through this company again.

And overall, without a doubt we'll be back again.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

This house was very nice and located within minutes from the Victoria airport. We had plenty of room for our group of 9 people. The trip into Victoria was quick and easy. The group really enjoyed your rental. Thank you.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

We were here for a family wedding & thoroughly enjoyed our stay - morning walks along the beach, lots of cycling paths nearby, close to Sidney & the airport,a beautiful home with everything we needed and more. Great for any group up to eight people. We would definitely stay here again.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

My family and I enjoyed a two week stay at Heron's Landing in Sidney, BC. The layout of the house made it easy both for our group to be together for meals and visiting, and for individuals to have private time. The beds were comfortable the linens of good quality the kitchen functional the laundry facilities very convenient. The weather was not quite warm enough for us to enjoy the decks and garden although we did use the BBQ.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

Over all the house was great.We spent time in Sidney as well as Victoria and all the way yo Cambpell River. We went Whale watching ,caving,fishing,attended the fire works in Victoria. Lots of fun. See you next time.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

Our group had a great stay at Heron's Landing and it was perfectly located for the event we were attending at Elk Lake. The close proximity to Sidney was also really useful for groceries, etc. The only minor negative aspect was some aspects of cleaning or lack of it. For a 200 fee, I would not expect to have to re-wash a lot of items in the kitchen perhaps they shouldn't trust the dishwasher to do the job and one of our party also found a neat pile of toenails on one of the nightstands. Heavy dust on top of the fridge and ceiling fans is easy to deal with, so there's not really any excuse there either. Get your cleaning company to earn their money!


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Heron's Landing. We are very happy to know you enjoyed your stay. However, we are not pleased to read about the cleaning concerns you had during your stay. We do let our guests know to call us to let us know if you have any concerns about the property while staying in the property. We are quick to act on any concerns like you experienced with a few items missed by our cleaners. We have brought this issue to the attention of our cleaners to ensure this does not happen again. Thank you again for your stay and we hope to see you again in the future.


Testimony for Herons Landing

Our experience was great. Everything we needed was provided and there was more than we expected. Loved sitting by the fireplace and listening to music on satellite TV. Will definitely consider renting again.


The EMR Vacation Rentals Response

Thank you for your kind review of Heron's Landing. We are happy you enjoyed your stay. We look forward to seeing you again soon. Fireplaces are wonderful on those cold winter nights.


Testimony for Herons Landing

Our family recently spent three nights at Heron's Landing and enjoyed everything about the house. We have rented homes for vacation stays many times and thought this was one of the best. The location close to Pat Bay is appealing and the neighbourhood has a great feel to it. The proximity to the airport is handy and we weren't troubled by hearing the occasional airplane overhead. The house is attractive and very comfortable, but what particularly impressed us was how immaculate and well organized it is. The house is very well stocked with dishes, cutlery, pots and pans etc. and since we like to cook this was important. The binder of information we were given was the most comprehensive we have ever seen, with an inventory of where to find anything we needed. We were warmly welcomed by Jeanette of EMR Vacation Rentals who gave us a thorough tour of the house so we felt secure that if we had any problems we didn't Jeanette would sort them out. All in all, it was a great experience and we hope to go back.


The EMR Vacation Rentals Response

Thank you for your kind review of Heron's Landing. It sounds like this was the perfect property for your family gathering. Jeannette is a valuable member of our team, we will pass along your comments to her.

We look forward to having you stay with us again in the future.


Testimony for Herons Landing

it was the perfect home for our Christmas family reunion. it was clean, the kitchen was well stocked with cooking appliances, the bedrooms were cozy and comfortable and the living space was relaxing. we loved having the lower level for games and TV. the children loved all the great toys and adults played some board games. I would definitely do it again and would love to rent it during the summer if available. the back deck and yard are beautiful. it is a short walk to the water and there is a nice walking trail.


The EMR Vacation Rentals Response

Thank you for your review of Heron's Landing, It sounds like this was a prefect property for your family Christmas Reunion. One of our staff will be in touch with you to follow up on availability for the summer season.
We are happy you had such a great time. The games and toys add a nice element for family groups. We look forward to seeing you again.


Testimony for Herons Landing

We spent the month of March in Sidney and were very comfortable at Heron's Landing. The house is comfortable with two gas fireplaces, comfy beds, a well equipped kitchen and lots of room. Our daughter and her family visited us there for a week and the accommodations for six of us were very good with plenty of space for everyone. EMR were efficient and helpful with everything ready for us when we arrived. We would recommend this rental to families and two or three couples to share.


The EMR Vacation Rentals Response

Thank you for your kind review of the Heron's Landing in Sidney BC. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Herons Landing

The place was much more than expected. The house was clean, the supplies ample, very spacious and the location was great. The only complaint was that the master's bedroom upstairs was very hot on a 30 degrees day in July. Even the ceiling fan and the portable fans did not help much. Except for that, our family enjoyed our stay at Heron's Landing.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Heron's Landing. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Herons Landing

Ideal location, easy access to everywhere, waterfront within minutes walking. local restaurants very good. House is W.O.W.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Heron's Landing. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Herons Landing

We enjoyed our stay. The property is very spacious and in good condition. The location is very convenient for Sidney and the surrounding area. Our only issue was that the house,particularly the upstairs bedroom ,was unbearably hot. I know the weather has been exceptional but stronger fans are required for when the weather is so good. I am also not sure why the sprinkler system has to come on in the middle of the night as it did disturb our sleep for the first few nights. However despite these two points we would recommend the property.


The EMR Vacation Rentals Response

Thank you for your kind review of Heron's Landing. Yes, you are correct, the weather has been warmer than usual for this time of year. The sprinkler system is set through out the night, so that the grass does not burn in the daytime sun, and the water does the best job in watering the lawn. We look forward to you staying with us in the future. Thank you for staying at Heron's Landing!


Testimony for Herons Landing

Home is well equipped and a nice place to spend as a family 7 of us and is well priced - it's got space, it's got games / movies, fully equiped kitchen / bbq / laundry. Location is great, nice places to run and stroll right out the door, relatively close to gas/groceries. Would definately rent again if I was in the area and have no problem to highly recommend to others. Would have been nice to have access to the garage - but really quiet street, so was ok w parking outside.


The EMR Vacation Rentals Response

Thank you for your review of Heron's Landing. We are happy you enjoyed your stay. When you are ready to book again, please contact one of our agents and they will be happy to assist you. This property is located in a quiet neighbourhood, so not parking in the garage is totally safe.


Testimony for Herons Landing

There were 7 of us, it was like our own home. Very clean with plenty of towels, pots and pans and dishes and very spacious, we were never on top of each other! And the location couldn't have been better - located within a 45 minute drive from everything we did whale watching excursion, scuba diving, kayaking, hiking, golfing both regular and miniature, peaceful walks, wineries, beach walking and much more we didn't do! The weather was also wonderful. We highly recommend this beautiful house and vacation spot to anyone!


The EMR Vacation Rentals Response

Thank you for your kind review of Heron's Landing. We are happy you enjoyed your stay. We look forward to seeing you again in the future! Any one of our reservation agents would be happy to assist you with your future bookings.


Testimony for Herons Landing

We arrived at Heron's Landing and within a few minutes Richard was there to greet us and show me around the house. What a beautiful spot, tree-lined, yet so close to the Sound. It is in a great neighborhood with friendly people and dogs who behaved so well. We were definitely impressed. The glass front house was so beautiful.Having a downstairs proved a blessing as some of us got tired and were able to go to that floor, watch tv, eat, sleep, etc.without bothering others. This is what I would call the kids floor. Games, books, etc. everywhere. We are all over 60, but still enjoyed the bedroom downstairs with two bunks. Everyone slept very well, and those who gave recommendations to us of places to see, eat and go to visit, were so helpful. Buchart Gardens wowed all of us and we were totally impressed. If there was one negative about the house, it was all the spiders and webs behind the tv's and some of the furniture. But overall, we would certainly recommend Heron's Landing to those visiting Victoria. Hope to return.


The EMR Vacation Rentals Response

Thank you for your review of Heron's Landing. Yes, the lower level of the house does provide a nice area to 'get away' from it all and relax if needed. Apologies for the cob webs - if a property is empty between bookings, webs can appear, especially at this time of year. A quick call to our office could have assisted with this as we would have sent out a staff person to take care of it for you.


Testimony for Herons Landing

What a fantastic property! Perfect for a large family. Four nice sized bedrooms and a great kitchen. Very clean. Moreover, great assistance from the rental company. Good and quick communication. Overall, a super experience. Thanks!


The EMR Vacation Rentals Response

Thank you for your kind review of the Heron's Landing. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Herons Landing

I was very pleased to have a house where my family and friends could stay over the day before and day after our wedding. We were happy with the space and location. The only downside was that I had prefaced my reservation asking if it would be ok to have an open house mid afternoon the day following our wedding as I wanted to b clear about our reason for renting a house and the property management company left me a voice mail an hour before my wedding saying they needed to speak about it right away. It was disappointing that they didn't have all emails I sent on file as I tried to be as transparent as possible about the open house and someone calling to tell me it might be a problem was a bit stressful. The property management was very professional and it was a non issue as it was roughly 20-30 people who stopped over the course of 5hrs mid-day when noise was not an issue. Overall the property was beautiful and we enjoyed our stay.


The EMR Vacation Rentals Response

Thank you for your review of Heron's Landing. As we normally do not allow for events to take place in our properties, we called to ensure that the parking and noise would not be an issue as this is a residential neighbourhood. We do appreciate your booking and congratulations with your wedding.


Testimony for Herons Landing

Although it rained for most of the month of March, we had a fabulous time staying at Heron's Landing. The home is located close to Pat Bay with lots of cycling/walking paths nearby. And it was kind of cool having coffee in the living room and looking out at the horse traffic walking by. The rental is by far the best equipped we've stayed at. Also, there were lots of good restaurants within 10 km to choose from when we got tired of eating in. We'd definitely stay here again and would recommend it to our friends and family.


The EMR Vacation Rentals Response

Thank you for your review of Heron's Landing. Yes, we did have a lot of rain in March. The property is located in a great area, central to lots of restaurants and the town of Sidney. We look forward to having you stay with us again in the future. It was a pleasure working with you as well.


Testimony for Columbia Beach House

We were2 families,2 parents, 2 children & 2 grandparents
The home was fabulous, the view of the ocean awsome situated in a quite neibourhood where we didn't have to worry about the children.
The tidal pool in the back of the house gave us all hours of exploration & a safe place for the children to swim, even at high tide.
The home was close to everything & there is lots to do and see in the Parksville area, we especially liked the sand castle display on the beach & of course Coombs.
We would recommend this rental home & your company to anyone interested in spending a wonderful holiday at the ocean.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Columbia Beach House

Convenient location, very clean house with unparalleled ocean view. Charlotte and Liz are very helpful and friendly. I cant ask more.


The EMR Vacation Rentals Response

Thank you for your kind review. We are glad that we were able to provide you with a wonderful accommodation for your weekend on the island. We hope to see you again soon!


Testimony for Columbia Beach House

This was the perfect vacation rental for our family vacation. We were three families six adults, 2 kids and 2 babies and the house provided ample room and entertainment for all age groups. The house was exactly as shown in the pictures and we were not disappointed from the moment we walked in. The kitchen was well stocked with spices and other odds and ends. We used the BBQ most nights however it could use a good cleaning or upgrade. The location was ideal, being right on the ocean and provided endless hours of entertainment for the kids, playing in the sand, hunting for seashells and other sea life, watching the sea lions and flying kites. The house is very close to grocery stores and central to many attractions on the island that can be visited in short day trips. The property management staff were very easy to deal with and prompt in replying to any questions or concerns we had. An unforgettable vacation at the Columbia Beach House!


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

Large house with high end furnishings located on a large well treed lot on the beach.
What's not to like.


The EMR Vacation Rentals Response

Thank you for your review. We are happy you enjoyed your stay. We look forward to seeing you again in the future!


Testimony for Columbia Beach House

This property is everything it seems to be and more. We were not disappointed with any part of it.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Columbia Beach House

Stunning house on the beach in Parksville, Vancoouver Island. Spacious, comfortable, well equipped and in a fabulous location. The perfect way to end our Canadian adventure.


The EMR Vacation Rentals Response

Thank you for your kind review - we are happy that you enjoyed your stay in Parksville. We look forward to working with you again in the future.


Testimony for Columbia Beach House

The house is in an excellent location close to restaurants and coffee shops in Parksville and Qualicum Beach. Great ocean views with seals and eagles passing by. We appreciated the cosy gas fireplace during our winter stay. There were some recent upgrades flat screen TVs, new carpet, new coffee maker and toaster, but a couple of minor maintenance issues that need to be taken care of fridge leaked on defrost cycle, patio door sticks while closing, smoke alarm too close to oven!. But overall perhaps the best house we have rented in the area. We would rent it again.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

We had a lovely time, the house was amazing


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

We had an excellent time at Columbia Beach House.
Our greeter Charlotte was very friendly & welcoming.
The home was quite expansive and there was ample room for everyone, even those that wished a little quiet time on their own. My sister and her husband flew in from Whitehorse to meet us at the beach house for our father's 80th and our mother's 75th birthdays. The house is amazing as are the views and the rancher style was perfect for my father's mobility issues. The massive kitchen is stocked with all the cookware and dishes needed to prepare gourmet meals for a group. Coffee every morning on the deck with breathtaking views was fantastic.
Would we come back? Absolutely we would, we never wanted to leave!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

Outstanding location with a beautiful view. Everything you need is there. Very quite neighborhood. Beach is not sandy, but quite rocky. Even though, a wonderful place to stroll and explore.
Two things I think could use some improvement are, the bed in the Master BR really needs to be replaced, and the CRT televisions need to go in the trash.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

We spent a wonderful week staying at the Columbia Beach House. Firstly, the home it's self is perfect. Spacious, the location, the breath taking views from each of the rooms and the walks on the pebbled beach. Secondly, the home is so close to all of the best sandy beaches Parksville and Qualicum Beach offer. The fenced backyard and dog washing facility were enjoyed by our dog. The sunsets and sunrises were exceptional. The kitchen was fully stock. The personal touches throughout the home made it special. A real home away from our home.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

Very nice home in a nice neighborhood/location. The only thing I would suggest to add would be an outdoor propane heater so we could sit out in the evening and enjoy and sounds of the ocean.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review. We will pass on your suggestion to the owner.


Testimony for Columbia Beach House

We planned this holiday almost a year ago and my family had one very specific request. That the house be right on the beach. We had 6 adults and one infant. so it was hard to find. Thanks you for lmaking it all possible! From the moment wea arrived until the time we left it could not have been better. The accomadations were fantastic, the view awesome I would recommand this rental to anyone who was looking for a special getaway. The wildfife was outstanding from the bald eagles to the seals at night. The area is peaceful and enviting.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

property was lovely-view & wildlife lovely. Disappointed in not being able to swim. Very rocky beach - even walking was challenging. Lot's of eagles and ever changing landscape was beautiful but did not meet our expectations of a beach holiday.


The EMR Vacation Rentals Response

Thank you for your review of the property. The beach has both sandy and pebble sections during different tidal periods. Thank you again and we are glad to know you enjoyed the house and wildlife viewing.


Testimony for Columbia Beach House

We walked in to a beautiful home, extra super clean with a view to die for! Very accomodating home for the four of us. Centrally located to lots of activities and beautiful drives. Our greeter was very accommodating and full of information to make our stay the best ever. The whole experience - start to finish - from getting information to rent the home to check out was easy and very professional. Thanks to all! We will be back!!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

Relaxing spring get away in a wonderful location. Beautiful view of the beach! The golfing was great. Enjoyed the restaurants, pubs and shopping. People were very friendly and helpful. Thankyou EMR and thankyou to the owners for sharing such a wonderful house!


The EMR Vacation Rentals Response

Thank you for your kind review of the Columbia Beach House in Parksville. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Columbia Beach House

Property photos do not do this property justice! Although probably from the 90's the finishing quality is above average and well maintained. Very spacious with ocean view from every floor-to-ceiling window and direct access to miles of beach walking! Close to everything - but why would you want to leave!!!!!


The EMR Vacation Rentals Response

Thank you for your kind review of the Columbia Beach House. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

The house was clean, lots of room for a large family, it was pet friendly. It was the ideal situation for my family and would like to hope that we could come to this house again.


The EMR Vacation Rentals Response

Thank you for your kind review. It sounds like Columbia Beach House was a great property for your family. We look forward to having you stay with us again in the future!


Testimony for Columbia Beach House

Rented property for 5 weeks May/June 2016. Excellent location and great for families. Our only disappointment was that the kitchen oven was not fully functional and even though we complained during the first week, the management company was unable to organise a replacement or get it fixed.

However, that said, we will definitely book this property again.


The EMR Vacation Rentals Response

Thank you for your kind review of the Columbia Beach House. We are very happy to know you enjoyed your stay. We wish the digital display for the secondary wall oven worked during your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

Wonderful quiet property . Spectacular ever-changing ocean front views with eagles, herons, sea lions & seals. Great kitchen, dining room and living room for entertaining. Visit the farmers market in Quallicum and Goats on the Roof in Coombs. The Francis Barkly day cruise out of Port Alberni to Tofino is memorable as are the fish & chips at Bare BonesPort Alberni. Endless opportunities for day trips to parks and beaches in the area.


The EMR Vacation Rentals Response

Thank you for your kind review of Columbia Beach House. The property seems to be a good location for exploration of the island. We are happy that you had such a great, positive experience visiting the Parksville area. We look forward to having you stay with us again in the future!


Testimony for Columbia Beach House

Our family had an amazing stay at this vacation home. Everything was exactly as described and more! The views are stunning and the sunsets were gorgeous. We enjoyed watching bald eagles and sea lions and spent a lot of time exploring shells in the water. The location is fantastic, between Parksville and Qualicum Beach, and we were able to do many day trips to other sights on the island. Groceries were easy to get and we were not wanting for anything. The property management company was very easy to deal with and were available if we had any questions. We are already dreaming of our next vacation here!


The EMR Vacation Rentals Response

Thank you for your kind review of the Columbia Beach House in Parksville area. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Columbia Beach House

This house has anything you need for great vacation at the beach. It is well equipped, was very clean.
The views both at low and high tides are amazing!


The EMR Vacation Rentals Response

Thank you for your review of Columbia Beach House. We are happy you had such a great stay.


Testimony for Columbia Beach House

We came to have our wedding at the property. Small family and friends group. Perfect house for a wedding. House had everything we needed and so much more!!!!


The EMR Vacation Rentals Response

Thank you for your review of Columbia Beach House. We are happy that this property was perfect for your small wedding and everything worked out for you!


Testimony for Columbia Beach House

Enjoyed the Beach access & one level of house with no stairs.
Beautiful location


The EMR Vacation Rentals Response

Thank you for your review of Columbia Beach House. Yes, the location is certainly a gem - being right on the ocean, even in the winter - Paradise!


Testimony for Columbia Beach House

We had a fantastic time with family.

Testimony for Columbia Beach House

Beautiful house, beautiful view, just the perfect experience! The home is located just a few steps from the beach, and is handicap accessible which was fantastic for my father. The home is also well-stocked, the owners have though of everything! Location is between Parksville and Qualicum Beach. Major grocery store within 5 min drive. Quiet neighbourhood - perfect location to explore the surrounding areas.


The EMR Vacation Rentals Response

Thank you for your review of Columbia Beach House. We are happy you enjoyed your stay. The handicap accessible areas certainly make this property user friendly for all. We are happy it worked so well for your family. We look forward to having you stay with us in the future. Please contact any one of our reservation agents for future bookings.


Testimony for Columbia Beach House

It was a super experience. We had six adults and two children and we all enjoyed our stay.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Columbia Beach House. We are happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Columbia Beach House

Great location for a family gathering. Outside patios rather bare and would benefit with some outdoor sectionals and tables.


The EMR Vacation Rentals Response

Thank you for the great review and feedback Sheila!


Testimony for Columbia Beach House

Our stay at Columbia Beach House was a great way to spend September! The location is amazing and made it easy to do day trips and still drop back to the house to explore the beach while the tide was out. A great way to spend time with your family!


The EMR Vacation Rentals Response

Loved you enjoyed Columbia Beach House as much as we do! Thank you for the great review Brenda!


Testimony for Seagulls Loft

The space was perfect for our big family. Two of our kids came with their spouses and one with a 11 year old son. We gave the family the master suite...perfectly private. The only complaint was the oven and that was self-cleaning was pretty bad. To cook in something like that was not so appealing. I gave it a bit of a clean but for the money paid it should have been done. The rest was fantastic. Mille et un merci, thank you so much. BTW, my husband and I spent 6 months in Jambiani, zanzibar, africa and noticed so many familiar things around the house. Character home indeed!


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review. We have addressed your concerns over the oven. Please call us if you ever have somethiing that needs attention. We are quick to respond.


Testimony for Seagulls Loft

great location, condition. Recommend


The EMR Vacation Rentals Response

Thank you for kind Review of Seagulls Loft, we look forward to having you stay with us again in the future!


Testimony for Seagulls Loft

We had a great time. Great facilities but only 2.5 baths instead of 3 as advertised. Would stay there again.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Seagull's Loft. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Seagulls Loft

This waterfront Sidney property offers nice views etc, however is right above the Swartz Bay Ferry Terminal, so you certainly get to learn the schedule. Most concerning for us was the non-disclosure of a tenant/caretaker living in the basement of the property. To clarify, I mean a young single fellow, who owns a noisy vehicle and whom you have no trouble hearing upstairs. Other personal habits make this property not family-friendly in my opinion, so much so that we decided to leave early. Instructions could have been better for some of the facets of the property, but all in all we used it largely as a base for day trips on lower Vancouver Island. We are repeat VRBO users and this stay was not in keeping with previous experiences.


The EMR Vacation Rentals Response

Thank you for your review and we are not happy to hear you did not enjoy your stay. We do advertise the property showing there is a caretakers/renter suite in the house. It does have a separate entrance from the main house. We have brought up your concerns with the owner of the property with regard to some of the items you mentioned about the tenant. We hope to see you again in the future as we have many properties that do not have a caretaker/renter residence.


Testimony for Seagulls Loft

The views from 2nd and 3rd floor are fabulous. Bottom floor seems like a basement. The property is adjacent to the Ferry terminal to and from Vancouver and the Gulf Islands so there was a lot of noise from ferries blowing their horns and sitting in front of of the house with their engines rumbling. this hadn't been mentioned in reviews I read. Since one of main criteria was quiet we would not have selected this house, nice as the two top floors are, had we known that ferries run from 7am to 11pm.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay besides the ferry traffic. Ferries and boats go by almost all the time throughout the day all around Southern Vancouver Island. Some people enjoy watching them. We hope to see you again in the future.


Testimony for Seagulls Loft

BREATHTAKING VIEWS OF THE HARBOR, WITH VIEWS YOU COULD SEE FOR MILES AND ONLY WONDER. WITH LUSH GARDENS & OUTDOOR SEATING, THE OVERGROWN & UN MANICURED LANDSCAPING MADE IT DIFFICULT TO FULLY ENJOY. THE ENTIRE FRONT & SIDE YARDS NEED PRUNING & CLEARING. SEEMED QUITE ODD, SINCE A LANDSCAPER LIVES ON THE PROPERTY! UNSURE IF THE FIREPLACE FLUT WAS OPENED OR INSTRUCTIONS ON HOW TO OPEN IT ARE NEEDED, WE BURNED THE FIREPLACE, VERY NICE, BUT SMOKED WOULD ENTER THE HOUSE WHEN OPENED AND LINGER UPSTAIRS. I WOULD RECOMMEND A CONVERSATION DURING THE INITIAL RENTAL PROCESS INFORMING RENTERS THAT THEIR IS A TENANT WHO WILL BE IN THE HOME DAILY AND ON THE PROPERTY AT NIGHT WITH GUEST. ESPECIALLY IF THEY WILL BE USING THE DOWNSTAIRS BEDROOM. ADDING A 3RD TV IN THE DOWNSTAIRS BEDROOM & A HEAT LAMP IN THE BATHROOM IS HIGHLY RECOMMENDED AS WELL...ALSO WE HAD TO CLEAN THE INTERIOR OF THE WASHER BEFORE USING. THERE WAS DIRT & DEBRI FROM PREVIOUS USE. , .LUVED IT VERY MUCH WOULD DEFINITELY STAY AGAIN!.....THAANKS SO MUCH!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We will be looking into a number of the concerns to ensure a better stay. We do advertise there is another suite in the property. We hope to see you again in the future.


Testimony for Seagulls Loft

Our whole family had a great time staying at Seagulls loft. We were a little unsure about the noise from the ferry traffic but that turned out to be a non-issue, in fact we think it's one of the highlights of that location! Lots of room, nice kitchen and awesome fireplace Thank you EMR for help making this trip very special! We'll be back!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Seagulls Loft

Nothing wrong with the property or the contact for registration. We were delayed from getting to Victoria from Lethbridge because of plane trouble. My sister and brother-in-law were already in Victoria. I asked if my brother-in-law could register instead of me. I was told no way, only I could do the walk through even though I had already paid the rental in full. I offered to send copies of my Drivers licence and sign so that my brother-in-law could go to the house and do the walk through but was told no. My wife and I nearly did not even make our second attempt to fly to Victoria from Calgary because of a snow storm. Had we not been able to make that flight my brother-in-law and sister would have had to rent a hotel room which would have been ridiculous. For that reason I don't think I will rent from you in the future.
I was paying the rental and if I cannot designate a person to do the walk through that is wrong.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. Due to security concerns we have to ensure the guest paying for the property is the one taking possession of the property at check-in. Credit card fraud and fraudulent use of properties is a problem in the industry and we do provide this information at the time of booking. We hope to see you again in the future.


Testimony for Seagulls Loft

Not worth the hassle of paperwork, setting up payment account, half dozen confirmation emails and calls from half dozen different people, and fees to top it off. For the price, I expected sufficient towels and toilet paper as described. Strict schedule is not flexible for travelers subject to ferry, traffic or other unexpected delays. Scheduling arrival time requires reliable roaming cell service. Nonetheless, the view was excellent and we enjoyed spending time together.


The EMR Vacation Rentals Response

Thank you for your review and we are happy to know you enjoyed your stay at the property. We do require guests to sign a guest agreement and provide payment for their stay. Our company does provide personalized meet and greet at the properties. These times are scheduled in advance. We find the vast majority of our guests enjoy that a real person meets the guests at the property to check them in and answer any questions they may have. It is also a major security procedure to ensure both consumers and our owners are not ripped off by credit card fraud. We need to meet to positively ID the guest at check in to ensure it is the guest who paid for the stay and is using the property. Thank you again.

Testimony for Seagulls Loft

We were told the the Ferries ,which are located directly below the house , would not disturb our stay - not true! The gardens are lovely, photos show that the view is stunning.....the stove was quite dirty but the EMR staff were wonderful wanting to send the housekeeper back. One has to be cautious not to trip in the tiny space where the didning table is as there are bricks on the floor which surround a gas stove for extra heat/ right next to this table! Also if stairs are not your 'thing' probably choose another location. We relocated and owners refused to refund any money EVEN if they were able to fill our time with others. I'd say to avoid this location!!!!!


The EMR Vacation Rentals Response

Thank you very much for your review of the Seagulls Loft. We are not happy to see you would not recommend the property to others. The ferry docks are close by and some people enjoy watching them. However, if ferries on the ocean are not for you we would not recommend this property either. We hope to see you again in the future.


Testimony for Seagulls Loft

Would go back in a heartbeat


The EMR Vacation Rentals Response

Thank you for your kind review of the Seagull's Loft. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Seagulls Loft

The place is really nice, located by the rocks going all the way down to the water. View is spectacular, in the evening especially. Plenty walking options.
Unfortunately a bit far away from amenities, thus driving is required. Clean, tidy, comfortable.


The EMR Vacation Rentals Response

Thank you for your review of Seagulls Loft. We are happy you enjoyed your stay. We hope to see you again in the future.


Testimony for Seagulls Loft

Seagulls Loft is a very relaxing place to stay, with the charming town of Sidney groceries, shopping, etc. only about a 7 or 8 minute drive away. The home is nice and spacious. A 3-level with a smaller Master with small bathroom and separate laundry room on the lowest level. The middle level where you enter has the living room with fireplace and view, good sized deck with partial ocean view, kitchen, dining and tv rooms, half bath and non-master bedroom. The upstairs is the 2nd and larger Master Bedroom with an enclosed balcony and larger bathroom with shower and tub. Clean and comfortable!

Testimony for Seagulls Loft

We enjoyed the Seagulls Loft very much. The view was stupendous and fun watching the ferries coming and going. No problem with any excess noise from this. Lots of different areas for conversation. Weather was mostly perfect while here in late September. Parking a little tight at times but everything else made up for it. No problem with noise from tenant/son who lived in lower part. Worked just fine.


The EMR Vacation Rentals Response

Thank you for your kind review. For future guests, the suite in the lower level is no longer rented.

Testimony for Lotus Waterfront Retreat

It was good accommodation and we were happy. However, I still don't have my damage deposit back.


The EMR Vacation Rentals Response

Thank you for your review. Your payment did not require any damage deposit. We took a booking deposit and a balance payment.


Testimony for Lotus Waterfront Retreat

Excellent


The EMR Vacation Rentals Response

Thank you for your review of the Lotus Waterfront Retreat. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future!


Testimony for Lotus Waterfront Retreat

The location and house was great. Loved having 2 fridges and dishwashers. Perfect for a larger gathering. The master bedroom was beautiful. Lego was an added bonus for my nephews. Thank you for a great stay.


The EMR Vacation Rentals Response

Thank you for the kind review. We are happy that this property worked well for your stay. We look forward to seeing you again!


Testimony for Lotus Waterfront Retreat

Nice home. Great location. Well equipped.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Lotus Waterfront Retreat. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Lotus Waterfront Retreat

This was the most beautiful rental we've had. It is so well equipped and was perfect for our family reunion and birthday party. The location was central for places we needed to go to and for guests to join us, it was close to all amenities yet you got the feeling you weren't in the city. The space in the house was so comfortable for the 9 people that stayed there. Jeannette was very helpful and gave us all the information we needed. What is nice lady! Thank you to the owners who made this amazing house available for use. We will be back again!


The EMR Vacation Rentals Response

Thank you for your kind review of Lotus Waterfront Retreat. We are happy that this was the perfect location for your family. We appreciate your feedback and look forward to having you join us again in the future!


Testimony for Lotus Waterfront Retreat

Our first experience with EMR, the process up until we arrived was great. The greeter didn't know the house particulars. Needed to see the email from EMR about a pack& play aggressive. Assured us we would get a call during the week from EMR to finalize check out time, no call so imagine our surprise when we got back to house & cleaners in before 0900. Issues with cleanliness discarded pistachio,s on deck, cobwebs in great room, food in freezer. Hot tub not cleaned or serviced NO chemical in hot tub. Great view from windows but no coverings so gets very hot & privacy issue. Really lovely location, great room & kitchen was so functional, BBQ awkward spot. A really hot week in Victoria so fans available in house would be appreciated. I phoned EMR August 4 spoke with Carrie who told me she would get back to me no response yet. Recommend house but be aware...


The EMR Vacation Rentals Response

Thank you very much for your review of the Lotus Waterfront Retreat. We are happy to know you enjoyed your stay. We are not happy to see your stay was not the best. Our cleaners do not enter a property until 1100 am check out time unless otherwise directed by the guest letting us know they are leaving early. Apparently someone from your party let our company know you were leaving at 900 AM. Sorry for that. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

This home was recommended to my boyfriend and I .The kitchen is huge and has a awesome layout, great views. The master suite is amazing with a hot tub right out the door, huge soaker tub , wonderful body shower four bathrooms ,the entire house has heated floors. Did not want to leave when the week was over. Two back rooms are great for kids one with stars on ceiling, rooms are original right down to door knobs , romantically hoping it is for sentimental reasons !This house is great for couples who want total relaxation but still close to the heart of the city and great for families who need space and lots of outside area! Chantal, Sidney B.C - Carlos Cantina


The EMR Vacation Rentals Response

Dear Chantal - thank you for your review on your stay. We are happy that you enjoyed your stay at Lotus Waterfront Retreat. It was a pleasure sharing the information with Rick and are glad that everything worked for your stay in Victoria.


Testimony for Lotus Waterfront Retreat

Our Spring Break stay was fantastic at Lotus and we will definitely return. The home was extremely well appointed complete with all the little things you need on a vacation. We even went fishing with Adams Fishing Charters who picked us up on the doc in front of the house. Overall a great experience. A


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

Perfect location on the water with access to the Galloping Goose trail network. The house is beautiful with ample space to relax outside. Too bad the hot tub was not functioning for our stay.

Thanks for having us! We would certainly reccommmend this property to others.


The EMR Vacation Rentals Response

Thank you for your review. It is unfortunate the hot tub was not working during your stay. This property is booked back to back and the hot tub is being used frequently. It has now been repaired. The property is a great place to relax and enjoy your morning coffee. We are glad you enjoyed your stay, and we look forward to seeing you again.


Testimony for Lotus Waterfront Retreat

What an amazing home. It was perfect in every way for our family home during my brothers wedding in Victoria. A great place to relax with the multiple decks and sitting area. Highly recommend this place!!!!


The EMR Vacation Rentals Response

Thank you for your kind review of Lotus Waterfront Retreat. We are happy your stay was so positive and you were able to enjoy the multiple decks and sitting areas. We look forward to having you stay with again in the future and recommending Lotus Waterfront Retreat.


Testimony for Lotus Waterfront Retreat

In all respects this property met and exceeded our expectations. Our greeter, Jeanette, was very pleasant and helpful. The house had everything we could have wished for. A perfect venue for a large family gathering. In our case this involved numerous family members arriving from Alberta and BC. We would definitely come again.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

We were a group of 7 coming to Victoria from Vancouver for two weeks of work. The home was comfortable and well-appointed for our large party. It was a stunning waterfront location. We had everything we needed and more. Would recommend this house to any large family or large party looking for a great place to call home for their stay in Victoria.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

fantastic location. 10 minute bicycle ride to downtown, 20 minutes to Esquimalt. Beautiful home with viking stove, granite counter tops, and steam/shower in master suite. All beds very comfortable. My son, a pianist, enjoyed the baby grand. Jeanette was courteous and timely. 5 stars all the way around.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

The property was as advertised. The location was great. Jeanette was most courtious helpful and thourough.


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. We are happy you enjoyed your stay. Jeannette is a valued member of our team, thank you for acknowledging her!


Testimony for Lotus Waterfront Retreat

We really enjoyed the service that we received from our greeter she was very accommodating. We felt that the house was only a little bit clean. Under the couches and under cushions there a lot of crumbs and things like that. It was well accommodated for the kitchen . The bedrooms and the linen were clean. The one main concern that we had with the facilities was that it was the waterfront house and it was very difficult to use the waterfront because the ladder to access the water was broken. Also the deck with the basketball court, was not clean when the table looked like it hadn't been cleaned in a very long time. We love the house it was perfect for our large group.


The EMR Vacation Rentals Response

Thank you for your review of Louts Waterfront Retreat. We apologize for the lack of clean. If you had called the office right away, we would have sent our cleaning crew down to take care of the deficiencies and made the clean more to your liking. We will pass along the issue of the broken ladder to the homeowners. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

Overall, it is a lovely house and good for a large party. The location is not in Victoria nor is it in the country. So if you're looking to walk to shops, this may not be the spot for you. That said, it is a short drive to many of the highlights and necessities. A little more attention to the external grounds wouldn't hurt, particularly the dock and furniture/amenities. The table and chairs were quite rusted and the ladder on the dock is broken which we realized after we jumped into the Gorge. Luckily we are crafty and figured out how to get out of the water. All in all we enjoyed our stay.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Lotus Waterfront Retreat. We are happy to know you enjoyed your stay. A new dock as been added in the Spring of 2017. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

This is a beautiful waterfront home with everything our family needed, and more. We were a group of 7 adults, including some university students and two married couples. There were beds for all of us, and plenty of bathrooms. The house was well equipped with two fridges, two dishwashers, a six element stovetop and two ovens. One of my kids loved playing the piano. All of us loved the view of the Gorge waterway. There is plenty of gathering space for games and quiet spaces for reading. We walked to the Esquimalt military museum, to Chinatown and Munro's Books several times via the Galloping Goose trail and Johnson Street bridge, and along the Gorge Waterway park. We went for high tea at the nearby Point Ellice House and museum, then took a water taxi to the Empress. A fifteen minute drive away was Thetis Lake, a nice hike for a morning. The house is clean and lovely.The beds are comfortable. We rented kayaks and canoes from nearby Oceanriver Kayak Rentals they are not provided with the property. Note the ladder on the dock was broken during the time of our visit. If there is no ladder on the dock when you are there, I do not recommend going into the Gorge for a swim. The dock is quite high and none of the four healthy twentysomethings could get out of the water back onto the dock, except with the help of two other adults pulling each of them up -- and those almost ended in the water. Before you enter the water, make sure there is a way out. Overall, though, this is a perfect vacation home with every consideration taken for guests' happiness. It is a 20 minute walk from Save-on-Foods and a block from a great bus route.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Lotus Waterfront Retreat. We are happy to know you enjoyed your stay. A new dock has been added Spring of 2017. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

Away from the bustle of downtown, the Lotus is a fantastic place for a family vacation. There were eight of us and all had their own bed. The kitchen/family room was perfect for gathering, eating, and playing games. Overall, the property was clean and well-maintained. With its own dock on the channel it would be great for launching watercraft. We'd love to go back in the summertime!


The EMR Vacation Rentals Response

Thank you for your kind review. It sounds like you had a great stay at Lotus Waterfront Retreat. We look forward to having you stay with us again in the future.


Testimony for Lotus Waterfront Retreat

Our stay was fabulous! This property has it all, except a peeler or we couldn't find it but we made due

The only issue we had was with the doors, the front door locked on us as soon as we got there and we were locked out, thank goodness there was another door that was open so we were able to get in. We never actually were able to get the front door open with the key which was a pain but we found another door around back that used the same key. I would suggest giving a thorough demonstration on how to use the door or get a new lock that is more straight forward.

The property is stunning and the view is glorious. We would definitely stay here again!


The EMR Vacation Rentals Response

Thank you for your kind review of the Lotus Waterfront Retreat. We are very happy to know you enjoyed your stay. The front door has a special European locking feature that may have been switched on my accident during your stay. It is fairly easy to learn but if someone has never used one before it can seem you are locked out. Please call us because we are quick to respond to issues like these. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

Great location and good house. It was short on basic supplies of dish soap, dish washer soap, toilet paper and laundry soap. Yes we understand to replenish but for 30 bucks of materials under from a 3600.0 rental it is more a inconvenience then cost. The hot tub turned out to be disgusting with lots of hair floating in it, water way off and needed shocking to clear up the water. I cleaned the hot tub filter 2 x and the pool guy also gave it a clean. So it was much better after a day.
Great place and would recommend it to any large family group.


The EMR Vacation Rentals Response

Thank you for your kind review of the Lotus Waterfront Retreat in Victoria. We are happy you enjoyed your stay. We do make it clear we do not provide laundry soap because it is a matter for personal preference and for allergy reasons. We do put out enough liquid hand soap, toilet paper, dishwasher soap for each guest weekly stay. However, we will check into this for you. We are not sure why the hot tub had an issue during your stay as it is treated before every guest arrival. We certainly did not want that to happened during your stay and wish it didn't. We look forward to having you stay with us again in the future.


Testimony for Lotus Waterfront Retreat

Great time for two families in this wonderful home with great kitchen and backyard. Property manager was extremely prompt and accommodating - overall great experience.


The EMR Vacation Rentals Response

Thank you for your kind review of the Lotus Waterfront Retreat. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

Had a wonderful 5 day stay at Lotus House. It exceeded our expectations and requirements in every way. Hope to return someday!


The EMR Vacation Rentals Response

Thank you for your kind review of Lotus Waterfront Retreat. We hope to see you again in the future!


Testimony for Lotus Waterfront Retreat

The location is excellent, the house was very comfortable, great kitchen and great room. Our greeter from the rental agency wasn't well informed and was anxious to get out of there, we asked for action on a number of items and she did not follow up. The agency eventually did. Overall it was an ideal house and location.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Lotus Waterfront Retreat. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

The Lotus Waterfront retreat is a lovely home in a central location. We had up to 12 family members coming and going throughout our 5-day stay and it was wonderful to be able to visit with them all in this relaxed setting. A special bonus was the music room where we enjoyed the piano, guitar, and a fiddle we'd also brought along. The kitchen was well-supplied although we could have used more casual glassware. The beds were comfortable and the home was reasonably clean. We had some issues with the plumbing, such as running toilets, spotty hot water, and loose faucet handles. These were minor inconveniences however, and overall we had a great stay.


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. We will look into the issues with plumbing. The music room is certainly a great addition to this property. We are happy that this property was a good fit with your family. We look forward to having you stay with us again in the future!


Testimony for Lotus Waterfront Retreat

Overall the house was as was great for Mom's 90th birthday weekend with lots of room for a large gathering and everyone was happy.There were lots of little details that needed attention that should have been done before we arrived such as gutters that overflowed when it was raining so we could not have the doors open because of the noise,problems with the main toilet flapper,main shower valve handle coming out of the wall,main fridge problem with no ice maker working and most importantly the fireplace not working in the master bedroom for the guest of honour.Also the hot tub cover was saturated and very heavy to open.Being a former hotel manager this all points to a lack of up keep and just takes the WOW factor down a few notches.All this being said we could overlook all the above and had a good time.


The EMR Vacation Rentals Response

Thank you for your review of Lotius Waterfront Retreat. If you discover deficiencies during your stay, please let us know when you are there, so that we can take care of them right away. We have made note of these and will have all the issues looked at. We are glad that you had a good stay otherwise and Happy Birthday - 90 to your mom. What an accomplishment! We look forward to seeing you again in the future!


Testimony for Lotus Waterfront Retreat

The house was perfectly located for us since we have done the downtown scene for years and were looking for something quieter. The house was fun and cheerful, well equipped for cooking and easy clean up with 2 dishwashers! Much appreciated.


The EMR Vacation Rentals Response

Thank you for your kind review of Lotus Waterfront Retreat. We are happy that you enjoyed your stay. We look forward to having you stay with us again in the future!


Testimony for Lotus Waterfront Retreat

great location, wonderful house ... fantastic kitchen


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. Agreed, the kitchen is certainly fantastic, as is the rest of the property. We hope you will visit us again in the future!


Testimony for Lotus Waterfront Retreat

The house was great. The kitchen is amazing and so is the master suite. Our family of six was quite comfortable.


The EMR Vacation Rentals Response

Thank you for your kind review of the Lotus Waterfront Retreat in Victoria. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.


Testimony for Lotus Waterfront Retreat

Our family thoroughly enjoyed our stay in this deluxe home on the water. The accommodation was comfortable and large enough to host 16 for dinner. We would definitely choose this rental another time if staying in Victoria. My only suggestion would be to upgrade the three main floor bedrooms to the same quality as the master suite.


The EMR Vacation Rentals Response

Thank you for your kind review of Lotus Waterfront Retreat. It sounds like this property was ideal for your family. We have made note regarding the upgrades. We look forward to having you stay with us again in the future!


Testimony for Lotus Waterfront Retreat

We were very pleased with our stay at Lotus Waterfront Retreat. The location was very convenient to get to downtown restaurants or for groceries etc., yet was far enough off the beaten path and on the water so that it did feel like a retreat. The kitchen is exceptionally large and the home had several gathering spots that accommodated our clan of nine. We enjoyed the property and all the home had to offer from the grand piano, the hot tub, to the views of the kayakers along the water. This home is great for a family getaway and has the size to accommodate larger gatherings to even being a potential romantic getaway location as the master suite was quite lovely. The property management team at EMR was very helpful, accommodating and friendly. I would highly recommend this home and EMR Vacation Rentals to family and friends.


The EMR Vacation Rentals Response

Thank you for your kind review of Lotus Waterfront Retreat in Victoria. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.


Testimony for Lotus Waterfront Retreat

Overall, we had a great experience staying at this lake front house. Beautiful house with great amenities.

The only thing is that our experience dealing with the property management company is hidden and mixed. We were not told that the outdoor hot tub was not working prior to our arrival. Then we tried to contact the management company. They were confused and promised to call us back later and they never call us.


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. We attempted to call you, left a message on your voice mail. We are sorry that we did not connect. The hot tub was not working, due to a crack in the tub. We have been working on getting it fixed. We are happy that you enjoyed your stay at Lotus Waterfront Retreat.


Testimony for Lotus Waterfront Retreat

Our stay was lovely. Perfect location and well kept.


The EMR Vacation Rentals Response

thank you for your review of Lotus waterfront retreat. We are happy to hear you enjoyed your stay. We look forward to having you stay with us again in the future!


Testimony for Lotus Waterfront Retreat

This home is in a great location for touring Victoria and Vancouver Island particularly if you have a large group. We had 8 adults and we were very comfortable in this home. The kitchen is very well appointed. Be aware that the bathroom situation is 2 full baths and 2 half baths, meaning only 2 showers in the home. That was not a major problem even though we had 8 adults, I just did not realize that was the situation when I saw 4 bathrooms and didn't fully read the finer print. We had a small problem with the large tv but got it working after some troubleshooting there was a broken hdmi cable. The outdoor areas ar very nice and if you have a boat you can dock in your backyard. Just a series of steps up to the home. I would definitely return here with a large group.

Testimony for Lotus Waterfront Retreat

Already sent you a review - waiting for a reply.
Not too impressed with your admin!!!


The EMR Vacation Rentals Response

Thank you for your review - we have set up a time with the guest to discuss their concerns. With them living overseas the time difference has been a bit of a challenge.


Testimony for Lotus Waterfront Retreat

The house sits on a beautiful just needs some maintenance and it would be a very nice vacation rental. The hot tub, which we were told was going to be available to us, was not working - and apparently had not been working for a while. The heater on the upstairs patio apparently has not been working for a while...The dishwasher did not work correctly.... The disposal was broken.... The two downstairs bedrooms have no curtains or shades for helping with the sun going down late and coming up early. Since there are no blinds or curtains in the Master Bedroom or Master Bathroom there is no privacy in either location.... If anyone wakes up early the squeaky floors will more assuredly wake those in the downstairs bedrooms... We will be returning to Victoria, we will unfortunately be looking for another home to stay in.

Testimony for Lotus Waterfront Retreat

We had a great stay! the place was beautiful the view was great. We had no issue at all with anything. We would definitely recommend it to anyone. it was close to all the places we needed to go and was very quite neighborhood!we spent 9 days there for the JR Nationals Curling Championships and had a blast, well worth it. Thanks EMR!


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. We are happy that you had a great time. We look forward to seeing you again in the future.


Testimony for Lotus Waterfront Retreat

The place was beautiful, awesome location, lots of room and was very clean. However, there was no dish washing detergent for the dishwasher. Also, the water level in the hot tub was very low. There was about 10 or so lights burnt out and the drains all have to be cleaned out as it took forever for the water to drain in all the sinks. However, I would definitely recommend this place to other people!


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. Apologies for the lack of water in the hot tub. Light bulbs and the sink issues are being taken care of. We hope to see you again in the future.


Testimony for Lotus Waterfront Retreat

House is well decorated, with wood floors throughout some a lot squeaky. Kitchen is fairly well equipped and most of the appliances were good except the dishwasher which is in bad disrepair, the soap dispenser did not work was stated in book, found 4 or 5 parts for the dishwasher in a drawer and most of the bottom rack was useless. The number of bathrooms is not as advertised, definition of a bathroom in the dictionary is a room containing a bathtub or shower and usually a sink and toilet. This is a two bathroom house and has to 1/2 baths toilet and sink only. Information in the booklet said trash pick would be in July I hope that is not true. The television did not work on arrival, we called and they said they would send the cable guy on Saturday and have someone to let him in and that did not happen so I had to stay, and let him in to the house, while our party toured cable guy said it was hooked wrong, you said it needed a new box. It is advertised as having a hot tub, it does, but does not work! Patios had not been swept. I would not have rented this house. House had some positives, location and view were very good, but just not quite as advertised had I known about the bathroom situation.

Testimony for Lotus Waterfront Retreat

Great accommodation, close to downtown Victoria


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. We look forward to having you stay with us again in the future.


Testimony for Lotus Waterfront Retreat

It is with regret that we review this property very poorly. While EMR staff made efforts to rectify the situation the owners treated this situation very poorly and EMR did little to acknowledge that this was our VACATION! Send a bottle of wine, or a box of chocolates or something to apologize for the mishaps - NOTHING. Our four day vacation was dealing with workers around the house, hot tub repairman coming and going and the doorbell going at 10pm at which our child was woken up by. No regard that this was our vacation. We arrived with no heat in the house. The heating panel board was actually fried. No ones fault - however, given our stay was during the fall when your heat would be on you would think that you would check the house a day or two before to ensure all is working. NO HEAT - it was freezing. EMR brought over two mini heaters, great if it was a 200sq ft apt... not sufficient to heat this house. Fireplaces also did not work, no water in the hot tub despite specifically asking prior to arrival if the hot tub was in working order and being told yes. I also should point out the greeter was fairly useless. Did not know how to operate the heating system, the tv, etc. If you are going to greet guests you should know the property inside and out. This was not the case and a waste of time. Even after being back home and emailing back and forth with EMR - it was quite disappointing to say the least that there was never a note of apology or understanding. I recognize the majority of this was out of anyone's control but an acknowledgement can go a long way. Knowing it was a 70th birthday getaway - send along a card and perhaps a gift card saying sorry AND thanks for your patience. Because PATIENT we certainly were! Sure hope you take some pointers on how to treat guests in the future.

PROPERTY DETAILS kitchen utensils were old and dated, beds not very comfortable and no blinds in the basement for bedroom and bathroom. Not bang for your buck

Testimony for Lotus Waterfront Retreat

We thoroughly enjoyed our stay. It is a lovely house with a convenient location. Being on the gorge was lovely. We watched the kayaks and canoes and noticed the tides. Enjoyed the hot tub. The kitchen was great to work in.

Testimony for Lotus Waterfront Retreat

While the location and public spaces were wonderful, we were disappointed in some aspects of the house. The house is not well suited for rental by multiple couples. At reservation time we made it clear to the EMR representative that we would be four couples renting the house together. Perhaps she did not know that this house might not be satisfactory for that kind of group.

At the time we rented, the VRBO website said there were 5 bedrooms with 4 bathrooms. We were surprised to find that 2 of the bathrooms were actually powder rooms and only one bathroom was attached to a bedroom.

We also found the pair of kid's beds in one of the bedrooms to be totally inadequate for adults to sleep in. We ended up having one couple sleeping on couches each night. In general, none of the mattresses were very comfortable and we suggest the owner should strongly consider upgrading them to hotel quality mattresses.

The EMR representatives we dealt with were very helpful and we appreciated our interactions with them during the rental period. Check-in and check-out processes were very smooth. They have a good team.

Unfortunately, overall we felt we were misled by the VRBO listing and paid hotel type prices for a disappointing and misleading house set-up.

Testimony for Lotus Waterfront Retreat

We were on a girls trip to Victoria and this house was fantastic! The property made it easy for 7 moms to relax and have some fun. There was plenty of room to spread out so we each had our own space as well as some great gathering areas around the house. The home came with everything we could have possibly needed including tons of kitchen tools and spices and an all important garburator!. We spent just as much time in the outdoor spaces as we did the indoor ones. If you are looking for a property that feels luxurious and offers you all the comforts of home, this is the one. We were even able to walk in and out of downtown from the house. It was definitely a lengthy walk but doable. This home is a must for large groups.


The EMR Vacation Rentals Response

Thank you for the awesome review Rikki, we would love to host you again in the future!


Testimony for Lotus Waterfront Retreat

We thoroughly enjoyed our stay at the Lotus Waterfront Retreat. The home is amply prepared to accommodate our large group of two families with children. The bedrooms and bathrooms were very comfortable. The large kitchen was perfect for cooking and grilling, and was stocked with every tool or dishwear imaginable. We enjoyed lounging on the oversized patio and watching a seal from the dock. Just taking in the views from the family room was relaxing! The staff at EMR were outstanding in their customer service. We highly recommend working with them and booking this home.


The EMR Vacation Rentals Response

Thank you for your review of Lotus Waterfront Retreat. We are happy that you enjoyed your stay. The views are amazing and this property does accommodate families and children. Thank you for your comments on our staff, it is much appreciated. We hope to see you again in the future!


Testimony for Wave 2

our stay was very pleasant. The apartment is close to Vicroria's fine dining, shops and attractions. There is a parking spot and an elevator. The place was spotless and neat. We were greeted by a nice person who instructed us about all the ins and outs. We needed to contact management to change our departure time and they contacted us promptly. I would recommend this place to a friend.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Wave 2. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Wave 2

Perfect apartment in downtown Victoria. Garage for the car under the building. Very clean. 2 bedrooms would be much better for 4 adults, but we have managed it.
We recommend this apartment.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Wave 2. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Wave 2

The Condo was very comfortable, however the balcony, patio table and patio door glass had not been cleaned for weeks.
On making a complaint on the Friday PM that we showed up we were told they could not get anybody out to clean them until Tuesday, it being a holiday week-end, so we sat on a dirty balcony etc., for four days. Not good enough and there is more - - Hot Water was hit and miss the whole time we were there, again not good enough considering the price we paid.


The EMR Vacation Rentals Response

Thank you very much for your review of the Wave 2 Condo. We are not happy to see you would not recommend the property to others. We have addressed the cleaning issue and since this review has been made we fired the cleaners and have added a much better cleaning team. We hope to see you again in the future.


Testimony for Wave 2

My husband and I stayed for three nights early July 2016. The condo and bldg were super clean and located on the edge of the downtown area, only minutes away on foot. We walked everywhere from this location. Great grocery market and drug store a minute away, as well as restaurants!! Would recommend this smaller condo for couples.


The EMR Vacation Rentals Response

Thank you for your kind review of Wave 2. We are happy to hear that you had a good stay! It is a very nice condo for couples.


Testimony for Wave 2

We can't fault the service and consideration we will definitely use these folk and this location again. The professional service was great and the property was just as described and extremely clean. Although the bedroom is small, leaving very little space to get to the far side of the bed, the bed itself was comfortable. We stayed 4 nights, I including a weekend, and found it all very satisfactory and convenient for all our needs. We were there in early April. Our first reaction on arrival was a bit of a gulp of apprehension when we realized that the apartment is right opposite a night club called Sugar, but as it turned out, we weren't bothered in the least. There was no loud noise from the club and no street disturbance and, if it hadn't been for the sign declaring it to be a night club, the queues that lined up to go in at start up could just have easily been waiting to go into a theatre or movie. We made good use of the kitchen facilities and got our foodstuffs at the Market on Yates. The only very minor problem we had was that there were no written instructions in the TV manual section of the welcome package about how to get back to the settings for TV channels after using the DVD player. But, that is really minor!


The EMR Vacation Rentals Response

Thank you for your kind review of the Wave 2 in Victoria. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Wave 2

Perfect location, very clean and fully equipped. Would definitely recommend staying here. Look forward to our next trip

Testimony for Wave 2

Great location, however the hosts were near impossible to reach by phone. We waited almost an hour upon our check in time for the host to show up and then when it came time for us to check out we could not reach the host or anyone else at EMR. We made multiple phone calls to both the host and EMR and not once did we speak to a live person, nor did an EMR representative return our messages. We had a great time in Victoria however I do not see us booking through EMR rentals again.


The EMR Vacation Rentals Response

Thank you for your review of Wave 2. Sorry to hear that your check in time was not as smooth as anticipated. We did have a change in greeters so perhaps there was some miscommunication on our end. Your messages went to our cleaner, so she did not respond - not knowing what was happening. Our contact information for our office is in the house manual - along with our emergency line phone number. We did not have any messages left so we were unaware that you were attempting to reach us. We do ask that guests let us know their departure times at least 24 hours prior to departure - not the morning of.


Testimony for Wave 2

The unit was as described and very can get pretty loud on weekends. Also because there is no air conditioning it can be quite warm in summer and the only window is on the street patio which faces the nightclub. There are no Windows or doors in the bedroom so you can hear the noise right throughout. There was also a lot of construction going on so again it's quite noisy.

All that said the unit was a great fit and is close to a market, Starbucks and a very easy walk to downtown and all of the attractions. It was perfect for what we needed and they did bring an extra fan after we requested one. That was a little late but we used it. Also the pull out couch isn't very comfy but the bed was very nice.

Testimony for Wave 2

We were really satisfied with the location it was very central to everything. The condo itself was very cozy and had a home like feeling. Would definitely recommend it for couples


The EMR Vacation Rentals Response

Thank you for your review of Wave 2. We are happy to hear your stay was cozy, and the location was ideal. We look forward to having you stay with us again in the future.


Testimony for Wave 2

Great location. Everything you need is within a block and within your unit as well.


The EMR Vacation Rentals Response

Thank you for your review of Wave 2. The location is great as it is in the downtown area of Victoria and is very close to all amenities. Thank you for your stay, and we hope to see you again in the future!


Testimony for Wave 2

I wish I could post photos. The pots and pans were a health hazard peeling non-stick coating, black pitted bottoms, the bathroom floor and fan were filthy and there was black mould on the window sill. Don't expect a door, window or closet in the bedroom because they don't exist. Oh yeah, hot water was a rare commodity.


The EMR Vacation Rentals Response

Thank you for your feedback. We have replaced the cleaners, and pots and pans at this unit, as they were not up to EMR standards. We would have liked to rectify these issues during your stay, and are sorry we did not have a chance to make things right.


Testimony for Escape on Bear Mountain

We celebrated Easter here with a large local family, the space was perfect for a group to cook and entertain. We loved the location for walking and shopping. Worthwhile all around!


The EMR Vacation Rentals Response

Thank you for your kind review of Escape at Bear Mountain. We are happy to hear that the property was a great fit for your accommodation needs. I hope the Easter Bunny was good to all!


Testimony for Escape on Bear Mountain

This beautiful home is a must see. The view is absolutely stunning. The home itself is a beautiful 3 bedroom, 3 bath, 3 sitting rooms and has lots of closet space. Huge kitchen. We will be renting it again. You must go visit Bear Mountain. It is gorgeous!!
Also would like to thank Kathryn, EMR Vacation Rentals who was extremely accommodating with the check in process as we arrived late. Would use them again in a heart beat. Highly recommended.


The EMR Vacation Rentals Response

Thank you for your kind review of Escape at Bear Mountain. We are happy to hear you had such a great time. We look forward to seeing you again in the future!


Testimony for Escape on Bear Mountain

This house was a custom fit for our family of Seven adult age children & significant others.. It had all the amenities that we needed to feel like we were at home while on our week vacation. The house is beautiful inside with a beautiful back yard patio to enjoy your morning coffee and evening beverage. We would definitely stay at this location again!!! The property management was very accommodating when our flight was delayed. Thank you for a great week!!!


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Escape on Bear Mountain. We are happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Escape on Bear Mountain

We landed off the BC Ferry from Vancouver and set the satellite navigation system in our hired Ford Explorer for the address detailed in our welcome pack. It was a lovely drive of about 37 kilometers and as we finally wound our way up the aptly named Bear Mountain Parkway, I noted a car driving behind us. As we stopped in front of the property, the car behind us also stopped and out popped Judi, who was as bubbly in person as she had been on the phone when initial arrangements were made to rent the property. She was charming, professional and incredibly warm and within minutes of our arrival, she had let us into all the secrets of this lovely, quite plush home. She left us feeling completely at home and at ease and in no time at all, we had unpacked and set out exploring the bounties of Victoria and its surroundings. Although we didn't spend much time in the house, it was always a comfort when we returned home from our wanderings. The kids, loved the house, my wife loved it and even I, eho thought I always preferred older houses, just fell in love with this comfortable, characterful and obviously new house, set in stunning surroundings. The icing on the cake was its proximity to the luxury Westin Golf Resort where we had breakfast on our last morning before we left for Vancouver and then off back home. It was a wonderful vacation experience that ended all too soon, but my clearest impression of the whole episode is the professionalism and helpfulness of the EMR Vacation Rentals team. Great job and I didn't need the kids twisting my arm to say, we'll be back.


The EMR Vacation Rentals Response

Thank you for your kind review of your stay at Bear Mountain Escape. Thank you also for your kind works regarding our team, I will be sure to pass along the information and thank you for recognizing Judi as such a positive part of your overall experience. We are happy you enjoyed your stay and look forward to having you return in the future.


Testimony for Escape on Bear Mountain

This house was perfect for our stay. We had one couple, two adults and two teenagers in our group and there was more than enough room for all of us. The house was immaculately clean and had everything we needed to make our stay comfortable kitchen was well-stocked, plenty of towels/bedding, outdoor barbecue, tv areas were comfortable. Our greeter was wonderful, he was easy to be in touch with, which was perfect because we ran into a 3-sailing wait for the ferry and had to be in constant contact with him regarding our arrival time. There is a tenant on-site but it did not affect our privacy at all he introduced himself and was very courteous and helpful. The backyard seating area was beautiful, with plenty of room for all of us. It is just outside Victoria, but a very easy drive to wherever you need to go in Victoria. This rental is perfect for large families or multiple couples. Everything was seamless and easy, we would definitely stay here again!

Testimony for Escape on Bear Mountain

This home is clean & beautiful and was well equipped although a bit of a drive from either Sidney ferry location or downtown attractions. Our group was very disappointed because the VRBO Amenities description said this home has a Hot Tub but it does not. The outside patio could accommodate one beautifully but when we brought this up to the property manager she said one was not listed on the description. I went back and checked and it does list under Pool / Spa Hot Tub.
Another unexpected development was the owner lives in this home in an apartment. This ended up not being an issue and when I went back to check the VRBO listing it is listed at the very bottom of the description.


The EMR Vacation Rentals Response

Thank you for your review of Escape at Bear Mountain. This property does not have a hot tub, nor is one listed. We do have another property on Bear Mountain Natures Gate with a hot tub - perhaps there was some confusion with properties. Yes, there is a suite at this property and is listed in the description that there is a caretaker. We thank you for your recommendation to others. We look forward to seeing you Again!


Testimony for Escape on Bear Mountain

We were a group that ranged in age from 3 months to 65 and this house was just perfect for our needs. Large Master bedroom so we could put a full size crib next to the bed. Great views from the patio and balconies. Lots of space for our 4 year old to run around. Just 15-20 minutes from Victoria. We were also pleasantly surprised to find several board games including a family favorite 'Settlers of Catan' that we had forgotten at home!!

Thank you for a great stay!

Testimony for Escape on Bear Mountain

Staying in this beautiful home really made our honeymoon amazing. The neighborhood is really quite. The kitchen is great for making homemade meals then enjoying them with amazing views of bear mountain. The property manager is really nice and helpful. Even went above and beyond and brought me a guitar to entertain my new bride. You do share the house with a separate tenant who's on the property. But not an issue. The location is within reach of many of Victoria's enjoyable sites. The house can handle large families or groups of people.
You won't be disappointed.

Testimony for Escape on Bear Mountain

One of the most beautiful home and furnishings I have ever stayed at. Back deck beautiful especially in the evening. Lots of kitchen supplies - best ever I have seen.


The EMR Vacation Rentals Response

Thank you so much for the review Terence! We are so happy you were able to enjoy this lovely home!


Testimony for Escape on Bear Mountain

From the efficient initial booking and confirmation to the very easy checkout, I would give this accommodation a five star rating! We six adults required a location close to Bear Mountain Resort's tennis club during three days of competition in August 2018 and I feel that this residence fit the bill in all areas. I would highly recommend this home to others. Many thanks to, EMR Vacation Rentals!

Testimony for Pacific Coast Beach House

We stayed here for 2 months. This Property was perfect in every way. Stunning views, spotless, spectacular recluse location, beach at your fingertips. We would stay here again in a heartbeat. Thank you for having us.


The EMR Vacation Rentals Response

Thank you for your review of Pacific Coast Beach House. We are happy that you enjoyed your stay. Yes, the views are amazing at this property, and the beach is located right on the property. We look forward to having you stay again in the future.


Testimony for Pacific Coast Beach House

Overall it was really good. A few items to note

We were missing some items which would have been good to have. We ran out of toilet paper on the first day and there was no spare. We ran out of washing up liquid and there was no spare. We couldn't find spare garbage bags. The kitchen could also be better stocked - no saucepans, no good knives, no tea towels.

The property management process was also a real pain. I had to fill out 3 separate forms and then send back signed documents. I also had to email a few times to sort out the arrival. VRBO is super straight forward - it would be better if you could just use their system.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Pacific Coast Beach House. We are happy to know you enjoyed your stay. The only form required by our guests to sign is the guest agreement. We do not have 3 separate forms to sign unless you mean pages. We have added to the property some of the items you pointed out as missing. Please call us during your stay if anything appears to be missing or not working as we are quick to respond. We hope to see you again in the future.


Testimony for Pacific Coast Beach House

Pacific Coast Beach House is great for families who want to get away and time out from the world. The views are awesome! The house is great & wonderfully equipped.


The EMR Vacation Rentals Response

Thank you for your review of Pacific Coast Beach House. Yes, the views at this property are stunning! We look forward to seeing you again soon!


Testimony for Pacific Coast Beach House

We will come again next year ...


The EMR Vacation Rentals Response

Thank you for your review of Pacific Coast Beach House. We are happy that you enjoyed your stay! We will be happy to assist you with making a reservation for next season. Making your reservations early will ensure your preferred dates.


Testimony for Pacific Coast Beach House

Another reviewer said it before, I should have actually listen.
The property is fine and we had a great time.
The process through the property management called EMR or smth was awful. Worst that I have seen yet.
First I booked through VRBO so I was expecting to be done with it as I did many times before. Far from it. I received emails after emails with tons of instructions, phone calls, paperwork to fill out, send back, my credit card needed to be entered everywhere and in clear. Security whole all the way. I put in my CC once in VRBO, once I had to write it clear on the contract that I'm sure ends up in a file cabinet somewhere where the neighbor kid also has access, then I had to give it again on a 3rd party website that the property management uses to actually get your money less their vrbo listing fee, that I paid separately when I thought I was done with it. Then I had to show my cc to the greeting person which was a very nice lady btw.
What's up with the greet thing? Welcome to 21st, leave the key under a locked pin. I had to communicate my arrival hour and set it up instead of just showing up after 5pm whenever I liked! Wake UP! It was also suggested in one of the many did I mentioned? tones of email instructions and remote web site instructions that they would also appreciate a tip, you know, if I wanted a hotel, I would go to one. They also asked to give them my complete itinerary, which I didn't. What?? Why??
The property and the greeting lady were great, the booking process was not, by far the worst!


The EMR Vacation Rentals Response

Glad to hear you enjoyed the stay. However, we will not apologize for having our guests sign a rental agreement and pay for their stay. The issue is, with VRBO, Airbnb, and other OTAs, they are just taking your money when they provide zero extra value for your stay. Simply internet search the local area and look for local managers and Book Direct. Why pay OTAs extra guests fees? Save 15 or more percent by Booking Direct.
We will not apologise for greeting all our guests, as it is important for the protection of both our guests and our owners. To be clear we only ask for our guests arrival time not a guests complete itinerary. Sometimes it is helpful to know what ferry or flight a guest is catching so we can estimate times of arrival when asked. Credit card fraud is rampant. By simply checking the ID at check in no different than any hotel to ensure the guest that has paid for the rentals is the one actually staying at the rental. Also our meet and greet ensures all questions can be answered about the property and things to do in the area directly from a local. The vast majority of guests staying enjoy the meet and greet process because we like to consider the human touch is important. Hosting is a very personal experience and want our guests to know we are real people and not just cloud servers in Silicon Valley.

Testimony for Pacific Coast Beach House

Great views great weather lots of wildlife and sea life Very peaceful and a nice vacation spot. Kitchen table was a little wobbly to say the least. It should be changed. Otherwise a good vacation experience.


The EMR Vacation Rentals Response

Thank you Brian so much for the review! We will definitely be looking into the table and appreciate the feedback!


Testimony for Pacific Coast Beach House and Suite

This is a unique property with a private location and absolutely beautiful surroundings. We had a fantastic time! Thanks!

Testimony for Pacific Coast Beach House and Suite

Wonderful location to spend a vacation with friends and family. Highly recommend.

Testimony for Pacific Coast Beach House and Suite

We were blessed with beautiful weather over the holiday weekend, which only enhanced the serenity of our situation by the water. Great location!


The EMR Vacation Rentals Response

Thank you for your review of Pacific Coast Beach House and suite. Yes, the serenity of this property is ideal for a relaxing weekend. We look forward to your return.


Testimony for Pacific Coast Beach House and Suite

Our stay was one of the most enjoyable getaways we've had. The view, seclusion, warf, crabbing gear along with many other amenities made our stay perfect.

Would book again.

Testimony for Pacific Coast Beach House and Suite

This home is exactly as described in other reviews & photos it was perfect for our group. Beautiful bay & ocean views, spacious rooms, comfortable beds, private beach, dock & gazebo all on a large private lot you don't see your neighbors. Minutes to the most amazing hiking trails East Sooke Regional Park. An older home but, well maintained. NOTE This is in a rural area about 10-15 minute winding road to get there and a steep driveway but, worth it. Closest town is Sooke, about 20-25 minutes...Victoria is about 50 minutes. Butchart Gardens about an hour. Sooke is a great little town offering many amenities restaurants, tours Kayak, Whale watching etc. Best vacation!

Testimony for Arbutus Hill

Beautiful setting and home roomy many options - pool, hot tub, tvs, decks, beautiful views. Everything we needed was at our fingertips. Well equipped, well appointed. very clean.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Arbutus Hill House. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Arbutus Hill

This is the cleanest nicest property I've ever stayed with my family. This property has it all. Simply amazing and will definite visit again. The wildlife in the yard is amazing the furniture is clean and amazing. Truly perfect.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Arbutus Hill House. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Arbutus Hill

This is a beautiful house that has been very well maintained. It's also on a large, private lot with a gorgeous view of the ocean. There is the odd truck that drives by, but otherwise, it is exceptionally quiet. This is a perfect spot for those that want access to Victoria, but don't want to be in a busy, noisy area.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Arbutus Hill house. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Arbutus Hill

We had a great vacation on Vancouver Island staying at Arbutus Hill. We enjoyed going hiking, swimming, going to the beach and exploring Victoria. Our 5 kids loved the hot tub and pool table and all the space we had in this beautiful house. The kitchen is supplied with everything to make meals for a large family. The deck is wonderful with the ocean view. The beach at Witty's Lagoon is recommended to visit with kids at low tide, as well as the Sooke River potholes and go fishing or boating at Pedder Bay Marina.


The EMR Vacation Rentals Response

Thank you for your review of Arbutus Hill. Hiking, swimming and exploring are great activities to do while staying at this property. The hot tub and pool table are welcome additions to have while staying here.
It sounds like you were able to explore a little part of our paradise. We look forward to seeing you again!


Testimony for Arbutus Hill

This is a very nice house in Metchosin. It takes a little time to get there because of the slow speed limits on the rural roads in Canada. The house was completely stocked with everything needed for a great vacation including golf clubs and tennis racquets. Kitchen had coffee and spices and enough settings for 12 guests. Our family of 7 enjoyed the stay.


The EMR Vacation Rentals Response

Thank you so much for the great review Tom! Please keep us in mind for the future!


Testimony for Arbutus Hill

wonderful


The EMR Vacation Rentals Response

thank you for your review of Arbutus Hill. We look forward to having you stay with us again in the future!


Testimony for Arbutus Hill

An absolutely beautiful house, fully equipped with everything we needed. A perfect layout for a big group like us as it's open planned living area provided us with the perfect balance of being able to chill together, but to also get a few hours solitide when needed! The Hot tub, terrace and BBQ combo truly made our holiday. Thank you very much EMR - we will definitely be back!


The EMR Vacation Rentals Response

Thank you for your review of Arbutus Hill. We are happy to hear that this property worked well for your family we look forward to having you back!


Testimony for Arbutus Hill

Arbutus house was a lovely 4 bedroom house with a view of the bay and the Washington mountains. It was a fantastic place with everything we needed to make it a memorable vacation.

Testimony for Arbutus Hill

Just delightful! The house was roomy and exquisite! Great view! All our cooking laundry needs were met! Most importantly, the house was clean and neat as a pin when we arrived!


The EMR Vacation Rentals Response

Thank you for your kind review of Arbutus Hill. It was a pleasure meeting all of you. We will pass along your comments to the housekeeping staff regarding the clean - it is much appreciated!


Testimony for Arbutus Hill

We attend with 8 guys for a golf getaway. The house was perfect for our needs. I would recommend it to anyone.


The EMR Vacation Rentals Response

Thank you for your review of Arbutus Hill. We are glad that the house worked so well for your golf getaway.


Testimony for Arbutus Hill

This house was perfect for our annual ladies get together we all graduated high school together. The house provided us with a very comfortable living room to hang in and chat when we were not sitting outside on the deck. The kitchen was well stocked and the house was clean. EMR was very helpful and provided great customer service. The house was exactly as described in the property description and definitely met our expectations. The view exceeded our expectations! I would highly recommend Eagle Wing Tours in Victoria for whale watching and visiting Butchart Gardens. The location of the house is about 15 minutes to major shopping areas for food go to Langford and about 40 minutes depending on traffic from Victoria. I would also suggest visiting downtown Victoria - it's a beautiful city. This house/location was a great place for the six of us to stay for our annual vacation. I would highly recommend renting this home!

Testimony for Arbutus Hill

Our stay at the Arbutus Hill Home was perfect! There was more than enough space for 4 couples, with great amenities and a well-equipped modern kitchen. The Jacuzzi and Pool Table were also big hits while waiting for the weather to improve a little bit to allow for some outdoor activities!


The EMR Vacation Rentals Response

Thank you so much for the excellent review Gregor! Hopefully the weather will be better for you next time!


Testimony for Arbutus Hill

The house is a great set-up for couples or families and has every amenity you can think of. We wished we could have stayed longer! Thank you Kari and team!


The EMR Vacation Rentals Response

Thank you for your review of Arbutus Hill. We always welcome you to return to enjoy the property again and again. It was a pleasure having you stay with us. We appreciate you also mentioning our team as well.


Testimony for Arbutus Hill

This is a beautiful home with every possible convenience. Very comfortable beds, lovely linens, and an extremely well equipped kitchen. We were disappointed with the quality of the towels but other than that it's all first class. It was difficult to enjoy the view due to the smoke from the forest fires but that was the case everywhere in BC and Alberta this summer.


The EMR Vacation Rentals Response

Thank you for your review Karen! Thank you for the feedback regarding the towels we have now replaced them and are at the high quality now!


Testimony for Arbutus Hill

PROS We are a family of seven, so there was plenty of room for all of us and then some. It was wonderful to be able to stake out our own areas for some down time. Awesome kitchen with everything you could possibly need. The openness and amazing views of the San Juan de Fuca Strait is lovely. The billiards table was fun to play with. And we did take a dip in the hot tub one night. We love all the arbutus trees and seeing the deer relaxing by the house. A few from the family walked the trail behind the house and said it was nice and quiet and could go on for quite a while. A/C was a huge plus and it worked amazingly well. It was surprisingly warmer than we thought it would be in Metchosin.
It gets very windy at night here. So, expect trees blowing and the wind howling at night. But by morning, it was down to a nice breeze. The town of Metchosin was quiet and mellow. We went to its Farmers Market. It took us about 30 minutes to get to downtown Victoria and close to an hour to get to the Victoria Airport.

CONSThe one thing, though, that bothered us was trying to find the trail to the beach. The person who met with us on our arrival date, said that it was just across the street and five minutes down. He didn't provide a map, because as far as we could walk - we didn't see any trails that would lead us to the beach without actually going through someone's property. We tried for 2 days to look for this trail and could not figure out where it was. That was a huge disappointment because the 5-minute walk to the beach was one of the biggest reasons we rented this house. The grand kids love water and would have loved an opportunity to just cross the road and head down there to play. The beach that we did find was about a ten-minute drive - by car. So no big deal but a walking map to the beach would be super helpful!


The EMR Vacation Rentals Response

Thank you for your kind review of Arbutus Hill. We are happy that you enjoyed your stay. Access to Weirs Beach is just walk south on William Head Road to Sandgate. Sandgate is across the street and is a short dead end road. Walk to the end of Sandgate and the beach access is there. Yes, only a 5 minute walk away. In the back of the house manual, there are maps to the beaches in the area. I wonder if you had the opportunity to browse through it? Metchosin is a wonderful little community and the Farmer's Market is a wonderful addition. Thank you for the recommendation, and we hope to see you again soon!


Testimony for Arbutus Hill

We shared Christmas with all the family and have a great time walking on the forest, on the beach and visiting interesting places in the surrounding. Incredible views, deers coming to our door and nicely mantained house. An experience to repeat.


The EMR Vacation Rentals Response

Happy you enjoyed your Christmas Vacation with us!


Testimony for Arbutus Hill

Our party of 7 stayed here for a weekend and we found the home stocked with all the comforts and supplies needed during our stay. The house was large, comfortable, clean, great kitchen to cook in, and the neighbouring area quiet, scenic and peaceful. I would highly recommend anyone stay here during a visit to the island.


The EMR Vacation Rentals Response

Thank you so much for the great review Craig! Please remember us when you book your next vacation rental!


Testimony for Cliffe Avenue Residence

The place is clean, the pictures show the place accurately with the exception of the first floor bedroom. Very musty and basement smelling - difficult for the third person in our party to stay in that room.
I would recommend this property if you did not have to use the third bedroom. The price is a bit excessive for a two bedroom.
The area is quite and the location to the water and walking path along the water was exceptional.


The EMR Vacation Rentals Response

Thank you Arlene and Ken for the review! With the feedback given we are able to make the necessary changes and updates to the property regarding the basement bedroom. Please consider this property or others we have in the future!


Testimony for Cliffe Avenue Residence

This unit more than met our needs. It was very comfortable and spacious. The location was very convenient for us. It was well-stocked with kitchen items, linens, towels, cleaning materials, and paper products. It should be noted that the ensuite has a very comfortable soaker tub and sink, but no toilet. Instead, there is a cheater door to the main bathroom that has a shower, toilet, sink, and washer and dryer. There are three cozy balconies, one off the master bedroom. The internet was dependable throughout our stay. The ironing board, iron, and hair blower were all missing from the unit.


The EMR Vacation Rentals Response

Thank you for the great review Lynn! We have made sure that the missing items have been replaced in the unit!


Testimony for Cliffe Avenue Residence

We stayed at Cliffe Avenue during a work trip and used it as our base as we travelled to meetings around the island. It was the perfect place to start our day, go for walks by the water, relax at the end of the day and take in a sunset. Would recommend this whether for work or vacation!


The EMR Vacation Rentals Response

Thank you for your review of Cliffe Ave Residence. We are happy to hear that you enjoyed your stay. Thank you for the recommendation.


Testimony for Cliffe Avenue Residence

We stayed at the Cliffe Avenue residence in August for 8 nights, it was great! Located in a great area beside the ocean/trails, mins from lots of shopping and restaurants. The house is well maintained, very clean and was perfect for our family of 4, including a 3 year old! The only thing I can recommend is the kitchen being a bit more stocked. There was only 1 useable frying pan but there was lots of plates and bowls etc which was good. We will definitely stay here again!

Testimony for Cliffe Avenue Residence

Good and comfortable, gas fireplace was a nice feature, close to sea walk and stores. Large very nice townhouse with lots of stairs. Kitchen pots and pans could be upgraded, bathroom fan on main floor keeps running.


The EMR Vacation Rentals Response

Thank you for your review of Cliffe Ave Residence We will pass along your comments to the homeowners regarding the pots and pans - as well as looking into the fans.


Testimony for Cliffe Avenue Residence

The Cliff Avenue Residence is in a great location in Courtney. Great ocean walkways close to the property.
The condo was however, disappointing. The furniture in the living room picture had been replaced by a tattered old blue fabric couch. The drawers and cupboards were cluttered and dirty, and the bedding was not fresh smelling. The stove, barbecue and fridge had not been cleaned recently. The bedroom patio screen door was not working properly. The location is listed as a 2 1/2 bath, but really it is a 1 1/2 bath. The main bathroom upstairs has been divided into two rooms. A bathtub and sink on one side and a shower, a sink and a toilet on the other side.
A positive is the washer and dryer. Both were working well.


The EMR Vacation Rentals Response

Thank you very much for your review of the property. We are very sorry for this inconvenience this caused on the cleaning. The property cleaner had changed and the cleaner leaving was supposed to have completed the cleaning before your arrival. Our new cleaners have taken over at the time of your stay and the property is being cleaned to the standard our guests will expect. We hope with the return of some of the rental payment helped ease the cleaning issue you experience upon arrival.

Testimony for Cliffe Avenue Residence

This property is in a fantastic location .. just steps from a walk along the estuary. We were unhappy with the level of cleanliness - a lot of pet hair on the bedding was particularly bothersome. The furnishings and decor were unusual but if you aren't spending too much time indoors it probably wouldn't be a problem.


The EMR Vacation Rentals Response

Thank you so much for the Review Michele! This is a non-pet property and we appreciate the feedback regarding the pet hair.


Testimony for Cliffe Avenue Residence

A lovely property to stay at, close to all amenities and just steps from a beautiful walking path. Cozy, clean, bright. On main level is a bedroom and garage...up some stairs to main level with kitchen, bathroom, living room and deck...up more stairs to the upper level with 2 bedrooms and one bath two small decks. The only thing to note is lots of stairs if you are someone who finds stairs difficult. We went to a winery, farmers market, walked the marina in White Rock, drove to Cumberland really close for AMAZING pizza, went to Qualicum Beach such a quaint town and kayaked in the area as well. This townhouse was a great home base!


The EMR Vacation Rentals Response

We are so happy you enjoyed your stay Anne!


Testimony for Cliffe Avenue Residence

My nieces and nephews were very comfortable,impressed with the property.
They enjoyed the separate rooms and the well equipped kitchen.
The bonus was the walking path towards the ocean and along the river.
The inconvenience for us elderly people when w3 visited were the number of stairs.

All in all lt was a great stay for our guest who came for our 80th.


The EMR Vacation Rentals Response

Thank you for the great review for Cliffe Avenue. Please contact us when booking again so we can get you into a property that would fit your needs more!


Testimony for Cliffe Avenue Residence

This is a spacious home in a good location to visit this part of the Island. We had to spend time on our first day cleaning the living room floor and defrosting the freezer so the door would shut. Several advertised amenities were not available. Two neighbors were very unhappy to have short term rentals in their community.


The EMR Vacation Rentals Response

Thank you for your review and we are not happy that it did not meet you needs. The neighbours were very unhappy that this guest had 30 people over for a loud evening party. This is a breach our booking agreement as the guest did not disclose this. We do not allow events to be held at vacation properties without prior written permission. This is small townhouse complex and is not built for special events.

Testimony for Cliffe Avenue Residence

Stayed here as a home base for our vacation on the island. It had everything e needed and was very comfortable. The beds were a bit soft for our liking but that's our preference.

Testimony for Burdett Executive Condo

Very enjoyable


The EMR Vacation Rentals Response

Thank you for your review of Burdett 103 - we thank you for being able to recommend the property to others. We hope to see you again in the future.


Testimony for Burdett Executive Condo

We booked the condo for medical reasons and wanted to be comfortable cueing our stay. We found the condo to be very well located and more than comfortable. ,when we arrived, since this was th first rental of this unit,mothered were a couple of things missing and EMR responded immediately - delivering them the next day . Kitchen was well stocked and we did leave a couple of suggestions as to things that would make it even better. Internet was very good and they provided basic cable service. We were able to walk to many places which was very nice. Cook street is very close, as is fort street and downtown. Overall, we would definitely recommend The Burdett Condo.


The EMR Vacation Rentals Response

Thank you for your kind review of Burdett Executive Condo. We thank you for providing feedback to assist us in getting all the items needed for our guests comfort. Thank you for your recommendation and we look forward to having you return again soon.


Testimony for Burdett Executive Condo

As a recently bereaved and former, long-time resident of both the James Bay and Fairfield neighborhoods, I chose this artistically and pleasingly decorated suite for a two-month, mid-winter chance to reconnect with old friends and renew my spirits after a difficult summer and fall. The location was perfect, and though I drove my car down from up-island, I seldom used it.
What did I do? I walked everywhere Beacon Hill Park, the Dallas Road promenade from Clover to Ogden Points lunched with friends and companions at favourite bistro-cafes downtown, the Tapa Bar & Il Terazzo in James Bay, the Heron Rock Bistro & J.B. Pub in the Cook Street Village, Prima Strada Pizzeria first authentically licensed Tuscan pizza on the island & The Beagle. A former Victoria Y member, I took out a two-month guest pass -- and used it regularly! And as a special treat on a few Tues evenings, met a daughter at Zambri's Yates & Blanchard for Happy Hour Wine & Appies great prices, then walked across the street for a 700 p.m. showing of Oscar contending movies. Tues is discount movie night at both the Odeon and the Cineplex, and you can buy a seat, a recliner, on-line.
On a different note, the kitchen was perfectly equipped with top-of-the-line dishware, appliances, etc., and when a problem occurred with an electric coffee pot, a friendly EMR rep replaced it immediately with a new one.
And I forgot to mention above that the Cook Street Village Starbucks is the friendliest and most laid-back in town, with great people watching from the patio or window counter!


The EMR Vacation Rentals Response

Thank you for such a wonderful review Jean! We are so happy you were able to enjoy your time with friends and family and come back to your roots here in Victoria!


Testimony for Burdett Executive Condo

We really enjoyed our rental. It was everything that was advertised.
Only negative was the noisey neighbours above.


The EMR Vacation Rentals Response

Thank you so much for your review Doug as well as letting us know about the noise situation. We will look into that!


Testimony for Natures Gate Executive Vacation Home

Great home, large, well equipped with a spectacular view.


The EMR Vacation Rentals Response

Thank you for your review of Nature's Gate. Happy to hear you enjoyed the property!


Testimony for Natures Gate Executive Vacation Home

There were 12 of us adults, celebrating my parents 60th wedding anniversary! The home and location was perfect! Would highly recommend this property.

Our only suggestion from the ladies was they wished there was mirrors in the bedrooms as they got ready in the morning.

Testimony for Natures Gate Executive Vacation Home

The house itself is beautiful, no question. It suited our needs nicely in terms of #of beds, amazing kitchen etc. The location is great only minutes drive to Westin Hotel. The view off the back patio is stunning.

Our stay was disappointing from 2 perspectives. Firstly, there was a lot of construction going on right behind us. This made it very dusty and we were awoken to the sounds of heavy machinery 100yds off our bedroom window at 7am every morning.

The second disappointment was that the house had no air conditioning. The day we arrived the outside temp was 30 deg celsius and it stayed that way for 4 out of our 5 nights. In the evening we were sweating while having dinner. You didn't really even want to cook inside in that beautiful kitchen. At night, everyone had very poor sleeps, waking up several times due to the heat in the house.

I understand that nothing can be done about the construction aside from perhaps a drop in rates and that eventually the work will be complete, but a house that large and that expensive without A/C is a surprise. I didn't even think to check about that when I booked but I will be sure to check for A/C in all my future rentals.

If I were coming back at a cooler time of the year and when construction is complete I would for sure stay in that house again. If I were coming back in the summer at all I would not rent this house again because of the lack of A/C. If a friend asks me about the house I would have the same advice for them.


The EMR Vacation Rentals Response

Thank you very much for your kind and honest review. We did and still do have disclosure about the construction nearby. The rates have reflected this since the construction first began. Thankfully the blasting nearby ended fairly quickly. AC use is not common in Victoria. Very rarely do temperatures exceed 30C. Most people in Victoria open windows because the air does blow through. The lower floor does provide lower temperatures. Evening temperatures usually drop significantly and does cool down the house overnight with windows and portable fans. Temperatures in Victoria usually range in the low to mid 20s C per in the summer. However, we do from time to time get a heat wave that hits for a few days in the Summer months. Hope you can come try the house again.

Testimony for Natures Gate Executive Vacation Home

This was a fantastic home that met all our needs. The view is spectacular and the home was clean and spacious. We would def book it again.

Testimony for Natures Gate Executive Vacation Home

The photo of this beautiful home speaks for itself. When you stand on the balcony upstairs, you have a view all the way to Victoria. On a clear day it is really quite spectacular. Stores and restaurants are just minutes away. There were six of us, so with 6 bedrooms and 4 bathrooms, it was perfect. Everyone got what they wanted. Due to the stairs from the ground level to the second level, it can be a little challenging, but not impossible for those with mobility issues. There is no shortage of entertainment since there were several TV's, a large screen media room and a hot tub. It would be helpful to have better instructions for operating the various televisions. We were all seniors so it took us a while to figure out how everything worked. This would probably not be a problem for younger folk. The garbage disposal instructions could be clearer as well. Folks from the island might know what needs to be recycled, separated, disposed of or composted, but we did not. These were minor annoyances and in no way did they affect our enjoyment of this wonderful vacation home.


The EMR Vacation Rentals Response

thank you for your review of Nature's Gate. We are glad that you enjoyed your stay. We hope to see you again in the future.


Testimony for Natures Gate Executive Vacation Home

With six bedrooms and four bathrooms near the top of a suburban mountain on the outskirts of Victoria, BC, this spacious, well-equipped home was indeed perfect for our extended family vacation. Ten days were just not long enough!


The EMR Vacation Rentals Response

Thank you for your review of Nature's Gate. This property is well suited for your family vacation, yes, spacious and well equipped. We look forward to seeing you again in the future.


Testimony for Natures Gate Executive Vacation Home

This rental was just as advertised. It was great for our large extended family and friends. It had plenty of rooms/area for privacy along with a large great-room upstairs for everyone to gather. There were also several TV's, a media room and a hot tub which we didn't have time to enjoy with a wonderful view of Victoria. Very welcoming and comfortable too.


The EMR Vacation Rentals Response

Thank you for your review of Nature's Gate. We are happy you had a wonderful stay. This property is great for families as it does host a lot of space to stretch out. The Views of Victoria from Bear Mountain are wonderful.


Testimony for Natures Gate Executive Vacation Home

House beautiful was a great experience


The EMR Vacation Rentals Response

Thank you for your review of Nature's Gate.


Testimony for Natures Gate Executive Vacation Home

House was a great location and well appointed. Some minor issues....old coffe filter and grounds were found in the coffee pot which required cleaning. Hadnt had a good cleaning in some time. Carpet on the stairs in need of cleaning or replacement. If appliances are turned off, doors should be left open.


The EMR Vacation Rentals Response

Thank you so much for the review Bruce, and letting us know of these issues. We will be taking this to our cleaners so these issues do not come up again. Glad you could enjoy a weekend away with your family!


Testimony for Natures Gate Executive Vacation Home

Wow! We just completed an amazing vacation to the Victoria area and on the top of our highlights was being able to stay in this spectacular mansion! Because of the space and the features of the home, we were able to easily have 2 families and a couple friends 11 people in total stay together in complete comfort and style. My friend told me that rented vacation homes never quite live up to your expectations but this place was exactly what we had hoped for and completely as it is pictured! We actually had so much space that we didn't use every room to its full potential and there were a lot of us trying to use every feature! I have to mention some of our favorite features we did use to their full potential which were the perfect hot tub on the deck that we all enjoyed the view from while watching the sunrise or the sunset or an afternoon soak, the complete kitchen where we had everything we needed a gas stove, appliances, kitchen utensils, cutlery, endless glasses, serving bowls, etc. to whip up some excellent meals, the dining room table where we all gathered to eat and chat and play games, and I have to mention the beds that everyone said were fantastically comfortable, inviting and exactly what anyone would want. I also want to mention the management company was great to work with, easy to contact, very friendly and helpful. This was our first time renting a vacation home and it will NOT be the last time! If you are looking for a great experience, this home is truly as it says SPECTACULAR!

Testimony for Natures Gate Executive Vacation Home

We brought our entire family together from the US and Western Canada to celebrate Christmas. We had a great time. It was a great location, with a pretty view. The construction next door was stopped over the holiday so didn't impact us at all. The house was well stocked with dishes, appliances and cooking utensils as we did a lot of cooking and eating! The large living spaces were great for our gatherings and the well appointed bedrooms were great for each of us to have some downtime! Lighting was low in some of the bathrooms and bedrooms but otherwise awesome!EMR did a great job hosting us!

Testimony for Natures Gate Executive Vacation Home

Another family joined us and we had a fabulous time! Lots of hiking in the area. Made use of hot tub and the were able to walk the kid to Bear Mountain resort to use the heated pool. Parents were able to have a nice night to them selves with personal chef in the wine cellar, which was amazing!!! Great location with lots to do.

Testimony for Natures Gate Executive Vacation Home

Natures Gate was a wonderful venue for my husband's 60th birthday getaway. In total there were 4 couples there the entire week, and 2 fellows who came for part of the week. Plenty of room for all in this well-appointed private home. The view of Greater Victoria, the ocean and the Olympic Mountains from the patio was nothing short of breathtaking, both during the day and in the evening. Everyone was comfortable, the beds were great and the location was quite convenient for both shopping and golfing. We were out most days which was good, because there IS construction going on during weekdays in the lot beside the house, but because we were only home in the evenings the noise was not a huge problem. Lots of wildlife, with deer in the yard beside us quietly grazing. Overall a lovely stay in a lovely home. Highly recommend it.


The EMR Vacation Rentals Response

We enjoyed having you stay at our home and glad that you felt there was enough space for everyone. The contsruction is a bit noisy and appreciate your patience. We hope you will come visit again soon.


Testimony for Natures Gate Executive Vacation Home

Overall fantastic home and EMR was excellent to work with. Would use EMR again for certain, very professional and helpful.

Testimony for Reef Executive Condo

The James Bay location is fabulous - minutes to downtown and steps from wonderful walking paths. The condo building is modern and attractive, but unfortunately it looks better than it lives!

We wanted to love it so much but there were issues.
There is no television in the main living area 2 in total, not 2 per floor as advertised. To watch TV on the main floor you have to either asit or lie on the bed b pull up a chair and sit in the doorway or c rearrange the bedroom furniture so you can see the TV through the opening. This became increasingly more annoying as the month went by.

There were some basic items missing that would have made our stay more comfortable. There were no kitchen linens, no extra blankets, no alarm clocks, limited kitchen utensils and few basic cleaning supplies. These little things would have been much appreciated as the rental was for a month.
Most of the condo was clean but the floors seem to have been missed and were badly in need of cleaning and one of the duvet covers had a number of stains that were off putting.
Some small additions and attention to details would make a big difference in this rental. For an executive property we expected better.


The EMR Vacation Rentals Response

Thank you for your review and we appreciate your comments. We have dealt with the cleaning issues you mentioned at the time of your stay. The property is getting great reviews on other sites. Love to have book again and see the improvements.

Testimony for Nanoose Bay Country Home

Very serene experience, wonderful place to relax, with close by shopping for essentials. A definite repeat is required.

Testimony for Nanoose Bay Country Home

There was some confusion about wheel chair access. This was definitely NOT accessible. There were two stairs at the front and none of the bathrooms were accessible. As a result two of our party received injuries as a result. But it seems there was some confusion between sites on how it was advertised. The property itself was very nice and comfortable. The hostess was helpful and really tried to meet our need for a ramp. I would also consider removing the white carpets as they are not a great idea in a rental advertised for families. Other than those issues, the property itself I think was great and if you have no mobility issues, it's very comfy and close to both Parksville and Nanaimo.


The EMR Vacation Rentals Response

Thank you very much for your review and wish you had a better stay. We do not advertise the home as accessible for wheelchairs. If mobility issues are not disclosed to us at the time of booking we have no way of knowing a guest's needs. We do train our staff to ask these questions to guests that are booking direct with our company but with online travel agencies accepting bookings before we have a chance to review what are the best options with a guest before they book. Please remember to always call a local manager directly before booking rather than talking with Airbnb, VRBO, or Booking etc. Our staff know our properties best and are wanting to ensure we find the right property that meets our guests needs. You also save money by not paying needless additional fees charged by OTAs.

Testimony for Nanoose Bay Country Home

Good

Testimony for Nanoose Bay Country Home

The house was very comfortable. We felt at home. Very relaxing location.

Testimony for Marble Bay Lakefront House

While house was lovely, the access road was very steep, as was the path from house down to lake. Plenty of outdoor furniture to make the most of every area.
Saw lots of deer, squirrels and humming birds. Only caught one fish.

Testimony for Beacon Hill View Condo

The suite was great. Easy parking in and out. Location was within walking to groceries, downtown and good restaurants. The room worked really well with good beds, clean room and everything needed in the kitchen. Living room furniture was comfortable and casual so I didn't feel too uptight. There is a lot of light coming in with a large balcony for getting some good outside fresh air inside. Only downside was a small bathroom but overall I guess that's a non-issue.

Testimony for Oceanside Lodge On Saanich Inlet

We had such a nice relaxing time at this Oceanfront Lodge. The infinity pool/hot tub is perfect. Getting to the beach was super easy, just a short walk and we got to take the kayaks out on the calm waters. The house had everything you could need including a den/game room with pool. Most rooms also have their own bathroom. Property management team was available to let us in and give us a tour of the place and even left a basket of goodies. We loved it all.

Testimony for Oceanside Lodge On Saanich Inlet

Myself, two other board members and out spouses all travel to a house near the city our annual meeting is held to decompress for the rest of the week. We have been doing this for several years and this is one of the nicest houses and the most scenic area yet,

Testimony for Oceanside Lodge On Saanich Inlet

Very quiet location but only a short trip to Sidney or Victoria. Greta place to get away and relax. Everything was very well taken care of.

Testimony for Oceanside Lodge On Saanich Inlet

A great home for a group to enjoy the ocean, swim, read and convenient to the airport, ferries, and Victoria.

Testimony for Oceanside Lodge On Saanich Inlet

We spent 6 days here on a family get away with 8 ppl, including a very elderly Grandma, so we spent a lot of time at the house. The backyard setting and views of the water and wildlife bald eagles nesting nearby & seals are truly spectacular. There is a lot of comfortable outdoor seating, which was great, because this is where we spent the majority of our time. My daughter loved taking the stairs down to the beach to collect shells. The water here is quite calm. We also enjoyed all being able to eat dinners at the large dining room table. The kitchen is updated and well stocked with the equipment you need to cook your own meals. We had a couple issues with the pool temperature and the BBQ, but this was due to us being the first guests of the summer season. The management company and owner were great about addressing the issues immediately.


The EMR Vacation Rentals Response

Hello Grant and Jennifer,

Thank you so much for leaving a review! We are so glad you and your family enjoyed your stay with us! Please keep us in mind for your Vancouver Island stays!


Testimony for Oceanside Lodge On Saanich Inlet

Ecellent

Testimony for Comox Coastal Estate

One word to describe this home is perfection ! The home is in a quiet location with views . The main floor is laid out well with a large kitchen and open living area great for family gatherings. The upstairs outside deck has unbelievable views with a fire pit and outside grilling area. Definitely would rent this place again.


The EMR Vacation Rentals Response

Thank you for the wonderful review! We love it as much as you!


Testimony for Comox Coastal Estate

We had a wonderful vacation in this bright spacious home. We had many great moments on the great deck with the outdoor kitchen, taking in the ocean views and evening stars. Our kids had a blast running in the backyard and counting the airplanes that flew by!


The EMR Vacation Rentals Response

So happy you and your children were able to stay in this amazing home, you are welcomed back anytime!


Testimony for Comox Coastal Estate

-

Testimony for The Burdett 102

Our ten weeks in this cosy home was a perfect way to become familiar with the downtown area. We took full advantage of the proximity to shops, Cook Street village, the Art Gallery and Lieutenant Governor's gardens, Beacon Hill Park and the sea wall, the Yates Street market and more. It also afforded us a short drive up to our new home in Oak Bay which was a great help during the final moving in process. The indoor parking was also a great asset in this busy neighbourhood.
The staff in the office were very helpful with our requests, with one exception. The bedroom closet door was off the rails during our entire stay and they seemed unable to authorize a repair. All in all, this is a terrific rental.


The EMR Vacation Rentals Response

Thank you Susan for such a kind review of our property. We are sorry we could not get the closet door fixed during your stay, that was an error on our end. We loved having you and hope you enjoy your home in Oak Bay!


Testimony for Monaco Living

The Monaco was perfect for a stay in Victoria. The unit is in a perfect location for walking everywhere in downtown Victoria. We will stay here again.

Testimony for Morley 303

My review is about the property management company EMR Vacation Rentals. It was the first time I've dealt with them and as a person who probably books 10-20 vacation rentals a year most in the Victoria/Sidney area I'm not sure I'd go with them again.

On Aug 25th I found this lovely unit and made an email inquiry with a few questions I had about the place. No response. However, someone from EMR sent me an email indicating the unit was available and I could pay to book it. I sent another email on August 26th asking for a response to the question I'd submitted previously, again, I get only an email response regarding payment, no answers to my questions. I sent a third email on Aug 28th...

Finally on Aug 28th, Kari from EMR replied to me which was a relief. We discussed the rental and I inquired with her whether or not there were fans in the unit, as other guests had left in their reviews that without A/C, it was hot and I wanted to make sure there were fans so I'd be comfortable, before I booked the unit. If not, I was planning to book elsewhere. Kari assured me there were fans in the unit and I proceeded with booking.

I arrived very late on the 9th of Sep, after being awake for 21 hours, and was met by Jeannette who was great. Upon entering the unit I felt instantly that it was too warm and I asked to be shown where the fans were. Turns out, there were no fans. I was quite upset about this as I had specifically asked Kari that before booking and she had confirmed for me they were there. I slept terribly that night as it was 24C in the apartment. I emailed Kari that night and said if fans were not delivered that next day, I would be checking out. It is unfortunate that Jennette was the one that had the inconvenience of bringing fans, but she did bring them at noon the next day and I was much more comfortable after that.

I don't find this to be a very professionally run company and would hesistate to book with


The EMR Vacation Rentals Response

Thank you for your review of the Morley 303. We are happy to know you enjoyed your stay at the Morley 303. However, we apologized for the fan mishap and did move quickly to resolve the issue and had Jeannette deliver you two new fans the very next day. Since Jeannette is part of our team she is not inconvenienced to help provide top customer service, and judging by the high praise you gave her, is also a reflection on our overall guest services. A clear look at all the reviews on this property and other properties we manage show the vast majority of stays are successful ones to the satisfaction of our guests. In your case we wish the fans had been in the unit upon your arrival to ensure your stay was the very best one. Thank you again, and we hope to try and win your approval on a future booking, and to accept that once in while mistakes are made but we do make good on correcting them.


Testimony for Morley 303

My husband I stayed at Morley 303 for four nights. The location right on Waddington Alley was perfect for exploring downtown and we were very happy that parking was included and only 2 blocks away. The condo was very nice and just as pictured. I only have two complaints about the place. I was always warm 23C in the condo even though it was cool outside. It made it hard to sleep at night. A fan would be a nice addition! Yes, you can open the doors to the decks but that is a bit loud some nights. Also, every morning around 730 someone collected the glass bottles in the courtyard below the bedroom from Italian restaurant? which woke us up with the door closed.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Morley 303. We did supply two fans during your stay. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Morley 303

Everything was perfect, clean, quiet and comfortable, just the perfect size for a holiday stay. Had every appliance, utensil you could ever want, I loved cooking in the apartment. Even had a brush for the BBQ sauce.
We ate Willie's for breakfast a couple of morning, fantastic and just around the corner. We ate dinner several nights at great restaurants all within walking distance. We had a car, but only use it once to drive to French Beach, gorgeous. Took bus tours to Butchart Gardens and trip around southern part of the island. Understandably not AC but it did get pretty warm as I think this has been you hottest summer on record. Luckily could open doors at each end of condo and get a little breeze.
Another suggestion is a regular size ironing board, I think it would still fit on closet, but no big deal. I would love to come back to Victoria and this condo.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Morley 303. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Morley 303

Comfortable, quiet building, great outdoor spaces, well set up and equipped kitchen, lots within easy walking distance. Would definitely stay again.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Morley 303

Spectacular! The location allowed us to walk everywhere..all the interesting shops and restaurants, the inner harbour, China town. Our space was perfect. It was clean and well appointed, we were very comfortable.


The EMR Vacation Rentals Response

Thank you for your review of Morley 303. We are happy that you enjoyed your stay in Victoria. We look forward to having you stay with us again in the future!


Testimony for Morley 303

My husband and I and our dog spent 2 months at the Morley 303. We wanted to escape the Calgary winter and Victoria was the most delightful place! The location of the Morley was perfect! We could walk everywhere, visit numerous restaurants nearby, and wander without a worry with Chinatown nearby and the inner harbor steps in the other direction. The condo was clean and well maintain and had everything one could possible want. I really appreciated the paper and cleaning supplies available. The EMR company gave excellent service and when we had a request, they contacted the owner immediately and within days the problem was solved. I would definitely use them again.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Morley 303

Cute little apartment with a basic kitchen and decent bed. You can hear the neighbors, so it's definitely a place for quieter travellers. Easy check-in and checkout. I'd stay again.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Morley 303

Washer dryer did not work.
Elevator was broken.
No view as per ad.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We did compensate the guest for the troubles with the elevator and washing machine issue as well. Sometimes, these are issues out of our control but move quickly to rectify them to ensure the best possible stay. We hope to see you again in the future.


Testimony for Morley 303

We really enjoyed our stay at 303 Morley. Although the unit was right down-town it was very quiet. The condo was nicely decorated and equipped and the security was great. Although the washing machine failed - which can happen whether it is new or old - it caused us no problem. We were impressed by the overall great management by EMR. Every detail is well documented and any communication we had with EMR was completely satisfying. We would not hesitate to deal with this company in the future and would recommend them to our friends.
Many thanks to the great folks at EMR !


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Morley 303

Convenient location, good for the dog, vibrant downtown, comfortable accommodation, great harbor view


The EMR Vacation Rentals Response

Thank you for your terrific review of the Morley 303. Please come back anytime.


Testimony for Morley 303

Met all expectations


The EMR Vacation Rentals Response

Thank you for your great review. We are happy to know the Morley 303 met your expectations. Hope to see you again in the future.


Testimony for Morley 303

Condo was as described, great space, great location, right next to shops and restaurants, close to the harbor, nice amenities. Loved the small garden. Highly recommend.

Testimony for Morley 303

This apartment is in an excellent location. The building is stylish and the furnishings are comfortable.

Testimony for Morley 303

The condo is cozy and the building has a very nice backyard. Great if you are traveling with your fur babies. The place was clean and very close to many restaurants, shops, and waterfront.
We had a lovely stay.


The EMR Vacation Rentals Response

Thank you for your kind review of Morley 303. Yes, this is a pet friendly property and we welcome then with open arms. We look forward to having you stay with us again in the future.


Testimony for Morley 303

Great location close to wonderful restaurants, downtown sites, canoe and bike rentals. A bit noisy on weekend nights if you like to leave windows open.
Kitchen and bathroom well equipped. Good reading lights in bedroom. Living room setup would be better returned to the way it is in photo. Couch needs reupholstering or replacement. Property managers helpful, responsive, though initial reservation feels more like arranging an annual lease agreement than booking a short term stay.

Testimony for Morley 303

This is a very nice comfortable condo tucked away in the city centre. It is small but very well equipped and it served us well for the week we spent in Victoria. It does get noisy at night and if you have a vehicle,parking is located about two blocks away.
The location is great, within walking distance to many restaurants and attractions.

Testimony for Morley 303

The process with EMR Vacation Rentals was fairly smooth. Expect a lot of emails with all the information you will need. The unit itself was an amazing location and nicely decorated and very comfortable to stay in. Only down side was we booked for 3 people, it would have been nice to have the pullout sofa linens already on and ready to go as you can fold away the bed made without a blanket. Small criticism in an otherwise perfect stay!


The EMR Vacation Rentals Response

Thank you for your review of Morley 303. We will pass along your comment to the cleaners regarding the pull out - thank you for mentioning this. We look forward to having you stay with again in the future.


Testimony for Morley 303

We made a trip to Victoria with our dog and teenage niece. The condo worked perfectly for us. It was located right in the heart of shops and restaurants. It is tastefully decorated and clean. We made several dinners at the condo and had all the utensils we needed. The EMR staff was courteous and helpful. In addition, there was a parking space for our car. We will be back!


The EMR Vacation Rentals Response

Thank you for your review of Morley 303. The location is right in the heart of downtown and easily accessible to shops and restaurants. Thank you for mentioning our staff - it is very much appreciated. We look forward to having you stay with us again in the future.


Testimony for Morley 303

Clean, well equipped, home away from home, downtown and could walk everywhere


The EMR Vacation Rentals Response

Thank you for your review of Morley 303. We are happy to hear you enjoyed your stay. Walking is great downtown and this property is close to the downtown amenities. We hope to see you again soon.


Testimony for Morley 303

This little apartment was amazing and perfect! My husband and I stayed in Morley 303 for a week. It was perfectly setup extremely clean and modern. And very quiet with the bedroom facing a historic Italian-style courtyard, and the front on a no-vehicle traffic alley/walkway. We loved the little balconies in front and back. Being in the heart of Victoria made it close to absolutely everything. We highly recommend it and would love to be back.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Morley 303. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Morley 303

We arrived to the property late at night but Judy was there to greet us and show us around. The apartment is perfect for a couple and it had all of the kitchen and bathroom equipment one could wish for! Really sweet and cozy! I would add, though, that when the windows are open at night, it is quite noisy and the restaurant cleaning staff at a nearby restaurant start their day very early and very noisily. It is, though, a downtown home and that comes with the territory!!


The EMR Vacation Rentals Response

Thank you for your review of Morley 303. Yes, as this is a downtown property, there will be noise from nearby restaurants and possible traffic. It does come with the territory, as you mentioned.
We appreciate your booking of Morley 303 and hope to see you again in the future!


Testimony for Morley 303

Location, location, location... Morley 303 is a great location, it is close to everything! We parked the car and cycled or walked everywhere. The condo was clean, amply supplied with everything we needed and the bed was extremely comfortable, We were especially thankful for the parking pass that came with the condo, without it parking would have been a nightmare.We thoroughly enjoyed our stay in Victoria and look forward to returning in the future.


The EMR Vacation Rentals Response

Thank you for your review of Morley 303. The parking is a plus for sure. We look forward to having you stay with us again in the future. thank you for Visiting Victoria.


Testimony for Morley 303

Very Good


The EMR Vacation Rentals Response

Thank you for your review of Morley 303. We look forward to having you stay with us again in the future.


Testimony for Morley 303

my Wife and I stayed for four nights and were very happy. The customer service was great as we were promptly greeted by Wendy, who shared with us everything we needed as well as some local advise for sightseeing. And restaurants. The suite itself is very comfortable and well kept. All I all a lovely spot to discovery Victoria from as most things are walking distance away.


The EMR Vacation Rentals Response

Thank you for your kind review of Morley 303. Thank you for recognizing Wendy in you review - she is a valuable member of our team. This property's location makes it very easy to discover the city, as it is in walking distance to a lot of amenities. We hope you will visit us again soon.


Testimony for Morley 303

Fabulous location. Comfortable, clean, greeted with helpful advice.


The EMR Vacation Rentals Response

Thank you for your kind review of the Morley 303. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Morley 303

The property management company was very easy to deal with from start to finish, easy payment system. Modern unit, well equipped, central Victoria location - we walked everywhere. It was nice to have a designated parking spot - had no problem finding a space - but it was a bit challenging to drop off and pick up luggage. Enjoyed sampling many restaurants, fun shopping and walking around the Harbour and parks. Our stay was over too soon.


The EMR Vacation Rentals Response

Thank you for your kind review of the Morley 303 in Victoria. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Morley 303

Charming ...


The EMR Vacation Rentals Response

Thank you for the review Judith! We are so happy you enjoyed your stay!


Testimony for Morley 303

We were close to a great area and walked a lot. The furnishings were CHEAP. The only redeeming feature was the little Dishwasher which we ran each day. The dryer vented into the bathroom so we had constant DUST! The pots were so OLD that everything stuck and BURNED. The lights were so cheap that reading was not a treat. Nor could you find anything in the bedroom closet or drawers You could not see! There was not a comfortable chair to sit on. The couch was a joke as were the dining chairs. The redeeming feature was the management company.


The EMR Vacation Rentals Response

Hi Paul and Karen,

Once again thank you for staying with us! And thank you for the honest feedback. Without it we can not improve our living accommodations for guests. We will be forwarding your feedback to the owners. Please think of us in the future!


Testimony for Morley 303

A beautiful 1 bed apartment in the heart of old town in Victoria. It was great location to be based at and explore the city. A modern, comfortable condo with everything you could need during your stay. We felt that we were made to feel at home from the moment our greeter met us at the property on the first day.
A really great place to stay, highly recommended.

Testimony for Morley 303

Very nice unit in a perfect location - walking distance to everything in downtown Victoria, including the harbour and Chinatown. Free parking about a block away, with a spot to unload right in front. Comfortable bed, well-equipped kitchen, and plenty of space for a small family.

Testimony for Morley 303

We had an excellent time staying here. It's a small one bedroom apartment. Perfect for 2 adults. Great location right downtown and the parking pass is invaluable. Kitchen was really well equipped with everything you need to cook. I do have to say the booking process was absolutely exhausting. We had to sign and fax/email about 8 papers and got about 10 emails with instructions. Definitely makes you miss Aibnb's one click booking Once you survive the booking process you'll have a great time here!

Testimony for Morley 303

The condo was comfortable, close enough to walk to most places we wanted to dine at or visit. We enjoyed having the parking lot close to the condo for other shirt trips. The kitchen was well equipped, although we only made tea and coffee. We did use the washer/dryer. Thanks.

Testimony for Morley 303

Perfect

Testimony for Morley 303

We loved the apartment! It was centrally located to all the downtown and Chinatown. We always look for charming places to stay and this one fit the bill. The kitchen was well equipped as we enjoy preparing some of our meals. We were able to contact a friendly staff member for a couple of questions we had as well. Highly recommend!

Testimony for Morley 303

Great check in experience.
Very clean and nicely furnished.
Quiet and great location.


The EMR Vacation Rentals Response

Thanks for the awesome review John! We would love to have you stay with us again. Happy trails!


Testimony for Morley 303

We stayed for a month and could have moved in as it suited us so well. It was close to everything downtown, particularly the inner harbour for daily walks, but was tucked away. The unit is well designed and well equipped. We particularly enjoyed the 2 balconies and the courtyard view. The only spoiler was occasional late night bar noise.


The EMR Vacation Rentals Response

We enjoyed having you with us and are glad you enjoyed the property.


Testimony for Morley 303

Location, location, location! Washer and dryer a great addition. Communications smooth throughout. Couldn't have asked for more!


The EMR Vacation Rentals Response

We loved having you stay with us Joni! We hope you come stay with us again soon.


Testimony for Morley 303

Comfortable accommodations, plentiful hot showers, well situated in Victoria for exploring by foot though off-site parking free and included in rental, great check-in process, historic building with modern amenities. A total gem!


The EMR Vacation Rentals Response

We are so pleased you enjoyed Morley 303 as much as we do! Thanks again for being a wonderful guest!


Testimony for Morley 303

The location of this condo is perfect! Steps away from restaurants, bars, coffee shops and the warf

Testimony for Pendray House

The house was great! Initially there were some issues with the alarm, but once that was resolved, it was excellent! The location is great! It was quiet, peaceful, and clean.


The EMR Vacation Rentals Response

Thank you for your kind review of the Pendray House in Sidney. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Pendray House

A beautiful house surrounded by beautiful scenery for my staff team getaway. The rooms were perfect for what we needed and the kitchen was well stocked. My team enjoyed having easy access to the beach and the not too far drive to Victoria for outings.

Unfortunately, neither the WIFI or cable TV worked during the entirety of my team's stay and everyday there were phone calls asking for the owners which got a bit annoying.


The EMR Vacation Rentals Response

Thank you for your kind review of the Pendray House. We are happy you enjoyed your overall stay. We did our best to get the cable and internet working from the service provider. It is working now but had wished it worked during your stay. We look froward to having you stay with us again in the future.


Testimony for Pendray House

Our guests gathered at Pendray House for 4 nights to attend our son's wedding and travelled from the USA and England. We knew it would not be easy to accommodate 14 adults when we started our search for a vacation rental in the Sidney area, but feel extremely lucky to have found this beautiful rental property right on the water. The rental procedure was easy and straight forward with good communication between us and the managers, who responded to questions and were very helpful on arrival. The house is quite spacious and has 3 very good bathrooms, with ample hot water and towels. The kitchen was large enough to cope with group breakfasts and lunches. The real advantage of this property though is the delightful outside space and access to the little beach. Our guests were able to spend a lot of time on the deck and beach, enjoying the incredible views across the inlet with the ever changing light reflecting different colors and moods on the water. The large table out there was used for lunch and dinner and would be the perfect spot for a BBQ. We saw an eagle and seals and enjoyed the tranquility of the neighborhood and easy access to shopping in Sidney. There is adequate on street parking outside the house and some little trails to take a walk and explore the coastline. This house was a perfect vacation rental and none of us wanted to leave. What a wonderful experience for our family and friends in beautiful British Columbia!!


The EMR Vacation Rentals Response

Thank you for your kind review of the Pendray House. We are very happy to know you enjoyed your stay and was a great place for your family to gather. We hope to see you again in the future.


Testimony for Pendray House

Amazing house with an amazing view. It was hard to go home and not wake up to the ocean right outside.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. The ocean certainly is a wonderful thing to wake up to. We are happy you enjoyed your stay and look forward to having you stay with us again in the future!


Testimony for Pendray House

Great retreat for large group. We were 13 people and very comfortable. They have everything to make your stay relaxing and enjoyable. The only criticism would be that the WiFi was a little slow.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. We are happy you enjoyed your stay. Wifi can be slow at times, especially if there are several devices using the service at the same time. We look forward to having you stay with us again in the future!


Testimony for Pendray House

Excellent
Enjoyed the row boat crabbing and oyster fishing with our brother in law from the area.
Grand Children had fun with each other 7 under age 4. Excellent location. Lamp in the living room is getting rather worn out should be replaced. We were unable to find the remote control for the upstairs TV but had nice weather so didn't really need it


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

We 12 of us from 4 families from Seattle area stayed for 3 nights in May. We enjoyed our stay a lot overall. Gorgeous view and sunset. The facilities were good. The house has a character. We did backyard bbq. Kids loved playing in the rocky beach. Only negative things I can think of WiFi too slow, microwave oven too small and under-powered, and some of the cooking pans are too worn out.


The EMR Vacation Rentals Response

Thank you for kind review of Pendray House. We are happy you had a great time! A small microwave will have less power. We will check the cooking pans, and if replacements are needed, we can take care of. We hope to see you again in the future!


Testimony for Pendray House

This house was great for our family of 9 adults who were visiting Victoria for a family wedding. The view from the dining room, living room and deck was stunning. The fireplace in the living room made for comfortable, relaxing evenings for visiting and the little extras throughout the house made it very inviting and feel like home. As we all arrived at different times from various points in Canada and the US, we truly appreciated the convenience of access to the airport and the ferry. Although there were only 3 queen size beds, the bunk beds in the 2 other rooms were big enough that for a few nights, young adults were able to sleep comfortably.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

Great for large families as the furniture is well used, good supplies available with comfortable beds.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Pendray House. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Pendray House

Rather than buy gifts for everyone for Christmas we decided to rent accomodations for our family of 13. Was a wonderful interlude from winter-28 degrees in Central B.C. for five days!With a 15 passenger van we were able to explore the area and cityand both grandkids and adults found the beach fascinating! The weather co-operated too so all in all it was a golden moment in time for our family!I heard many times Grandma,this was better than opening any gift!We will savor our pictures and memories for a long time to come!!!


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

We were a Party of 7 adults and 3 children. We spend a very good time in this house, which is perfect situated to the sea. We recommend this place.


The EMR Vacation Rentals Response

Thank you for your terrific review of the Pendray House. We are very happy to know you enjoyed your stay. We hope to see you again soon.


Testimony for Pendray House

We enjoyed our stay at the Pendray House. The view is fantastic. The area is very quiet and peaceful. It was a great place for our family to get together and spend Thanksgiving.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

Great house with lots of room. We had 4 young kids and 3 couples and most had their own space. The location of the house is awesome for a quiet getaway with easy access to the ocean. The house is quite unique and different with its decor and items. This did become a little challenging with 3 babies. My only hope was to have more practical items- especially in the kitchen ex. small knifes, oven mitts, dish clothes. Everyone enjoyed their stay- especially the little ones!


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

Great place to relax , great views . Hope to go back


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

Wonderful place to relax and enjoy the ocean either in it or just sitting looking at it.
There were 7 of us and we all had a good time.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

We enjoyed our stay at the Pendray House. The teenagers loved the closeness to the water. We all want to go back next year.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again next year.


Testimony for Pendray House

The pictures on your site does not justify how beautiful this property is. It's very spacious, clean, tastefully decorated and the view is breathtaking! The person that I spoke with EMR Vacation is very professional and patient with me, she have answered all the questions I have. Our greeter was very pleasant to deal with, we called her during our stay and she's always available to help us out. I'm pretty sure me and my family will ALWAYS be using EMR Vacation for our travels!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

The house was located close enough to Sidney for shopping convenience and yet far enough away for early morning runs. The kitchen was well equipped with dishes, etc., and bedding and towels were abundant. Our vacation was relaxing and stress free!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

I would not recommend the property to anyone else because of the limited parking. The parking on the street greatly crowds the passing cars. Also because of scrutiny from neighbours you feel like you can't have visitors, raise your voice above a whisper, etc. I felt unwelcome the whole time.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We have never had complaints about parking unless a guest has attempted to over crowd the property. The parking on the property will accommodate 2 vehicles. This property is located in a residential neighbourhood and is meant for family groups and not for parties. We do have a selection of properties that are better suited for larger groups and events. We hope to see you again in the future.


Testimony for Pendray House

Our family of 14 adults, coming from all corners of the US, found this home a perfect accomodation for all of us. The outside dining table as well as inside dining was a wonderful surprise. The home was stocked with many games to play - we loved the Cribbage Board/Table. You made our 7 day reunion special. Thank you!


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

We loved our stay at the Pendray house. With 10 of us in all, there was plenty of room to spare. The beach and deck were used every day even swimming in October. The deck was great for entertaining friends. The master bedroom with ensuite were luxurious. We loved the community and would love to call the area home one day.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Pendray House

we had a great time during our stay! lovely scenery and a very spacious house! highly recommended!


The EMR Vacation Rentals Response

Thank you for providing a great review of the Pendray House. We are very happy to know you loved your stay. Hope to see you again soon.


Testimony for Pendray House

even though we had a large group, this setting allows lots of space and privacy and the setting is ideal for rejuvenation!!


The EMR Vacation Rentals Response

Thank you for your great review of the Pendrey House. It is great to know your group had a wonderful time there. We hope to see you again in the near future.


Testimony for Pendray House

The home and setting were very nice. The general condition was clean and ready for use. The rental staff weren't very knowledgeable about the property and what was included but overall our experience was positive. If you're looking for a quiet rental within short driving distance to amenities then this is an excellent location...


The EMR Vacation Rentals Response

Thank you very much for the great review of your stay. We have been hiring new reservation agents this past winter and it sometimes takes a couple months for them to be able to personally view each property we have in person. Thank you again.


Testimony for Pendray House

We had a wonderful time staying at this beautiful property. The view was priceless the house perfect for our group of 7, everyone had their own room.

One small disappointment, we were not able to use the deck at the bottom of the stairs by the water since it was being used to store firewood.


The EMR Vacation Rentals Response

We are gald you enjoyed your stay. Hope to see you again. Thank you for your kind review. We will look into why there was firewood on the deck. Normally it is stored in the shed at the side of the house.


Testimony for Pendray House

The place is beautiful, spacious and has a great feeling to it! The views are stunning, and it is close to shops and lots of good hikes. We appreciated the design, the lighting and the sound system. It is a great place for families. I highly recommend it.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Pendray House. It is awesome ocean front home and we are glad to know you enjoyed it. Hope to see you again soon.


Testimony for Pendray House

This home was very clean, well kept, management was very easy to work with and pleasure. The house is perfect for a large family with children. We were two families with 7 children combined and this home was everything we needed. The beach and water front had incredible views and made our stay very relaxing, even with that many kids. We would stay here every weekend if we could!


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. We are happy to hear that your stay was so fun with all of your family. The beach here is a very relaxing atmosphere. We look forward to having you join us again in the future.


Testimony for Pendray House

Family gathering to say good bye to our parents who both passed recently. Originally from Victoria area so was a great weekend to celebrate there lives.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. Sorry to hear about the passing of your parents. We are happy to hear that the property was such a good fit for you. We look forward to having you stay with us again in the future.


Testimony for Pendray House

Great house. Our kids loved walking down the steps to their own private tidepool. So many beds allowed each to have their own for the night and not share a queen. The internet didn't work when we arrived but it was a blessing because we spent more time enjoying the beach and playing games as a family rather than watching TV. It should be back up by now. One of the upstairs couches was a little wobbly but clean and may need to be replaced down the road. The piano could be tuned but was enjoyable to play. We felt very comfortable here and the kids said they want to come back every year! Very satisfied and glad we came. Much better than any hotel. Having a full kitchen allowed us to cook in the morning and evenings with ample seating and a great private ocean view. Cast iron skillets and hot cocoa in the cupboard made it feel like home.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. It is nice to unplug .... we are sorry that you were not able to connect to the internet, but at the same time a blessing like you mentioned .... family time is so important. We look forward to having you stay with us again in the future. And yes, the internet is working


Testimony for Pendray House

Very nice location if one is ok being a bit removed from the city. Lots of sleeping space and great views from the dining room. Excellent home to just hang out in and soak up the view and play by the water even in the water in December. Good for older kids, games, big meals. Good fit for us.

It was clean on arrival, rental quality cookware, lots of bathrooms, good beds, and great location. Driveway is a little tight but not really a problem.

The binoculars could use replacing. Overall a good rental.


The EMR Vacation Rentals Response

Thank you for your review of Penday House. The location of this property is a great retreat from the city being right on the ocean. It sounds like this property was a good match for your family? We look forward to having you stay with us again.


Testimony for Pendray House

Overall the vacation with the family was great with a beautiful location. The house needs new pots and pans. It would also be helpful if basic paper supplies like dish soap, paper towels and kleenex were available.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. We will pass along your comments regarding new pots and pans to the homeowners. We are happy to hear your family had a great holiday. We look forward to having you stay again with us again in the future.


Testimony for Pendray House

Overall our weeklong stay was very good. Loved the lay-out, large kitchen well-equipped, superb setting, especially for children. Comfortable beds, efficient bathrooms, more than ample supply of linens, cottage temperature easy to adjust, effective. Dining room furniture was expansive and in good shape. We were eight - adults and children. Good ease of access, services, facilities nearby. Approachable, engaging neighbours.



The EMR Vacation Rentals Response

Thank you for your review of Pendray House. As your review for cleanliness was lower than we would hope, our management team will be in touch with you to go over your rating. It seems otherwise, that your stay was good. We thank you for your booking, and hope to see you again in the future.


Testimony for Pendray House

The location of the Pendray house was amazing. Our group of nine women loved sitting on the deck overlooking the ocean or strolling the beach. The 3 queen rooms were very nice with comfortable beds. Downstairs bunk beds were adequate. Bathrooms were clean and well stocked. We cooked in most nights and it was great to have a BBQ, seating for 10 and plenty of dishes etc. Enjoyed exploring nearby Sidney, Island Beach Park and Butchart Gardens was close and worth the visit. A lovely 4 days catching up with old friends!


The EMR Vacation Rentals Response

Thank you very much for your review of the Pendray House. We are happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

The house surpassed the pictures. It was very clean and open and the view of the harbor was spectacular. The quietness and location were perfect to get away from the city. EMR communications were excellent in providing good customer service. Sidney is a great little town. The Butchart Gardens are amazing. Victoria is close enough to go for dinner at 10 Acres. Plenty of historical things in Victoria to see. Overall, it was an excellent experience and we look forward to coming back again soon.


The EMR Vacation Rentals Response

Thank you for your kind review of Pendray House. We are happy to hear your trip to Victoria was such a good experience. We look forward to having you stay with us again in the future!


Testimony for Pendray House

The location was great, as it had a post card type view that was amazing. We saw whales, owls, seals and dolphins from the patio on multiple occasions. It had plenty of seating, so our party of 10 had lots of room to stretch out. The kitchen had far more accessories then most home rentals do with plenty of room to cook, and dine.

However, it did have some areas that should be addressed. The living room sofas were seen as very uncomfortable, and the area was over flowing with unneeded furniture and dusty nic nacs. It was hot, the location was void of fans, and some rooms didn't have a few window screens. So we left with mosquitoe bites everywhere. Additionally, there were areas that really are needing a deep cleaning, that are beyond what a house keeper would be expected to touch between rentals.

There is a old junker car in the front yard, and a old rotten empty shed. So the front view was less desirable. Further the grill is in bad repair and has to be manually lit.

All in all, we did enjoy our stay. The amount of room was perfect for us. Looking through the available rentals with enough room for 10 plus, it was a easy choice. We could see our selves hoping to return one day. Everyone we spoke to was nice and helpful. Sidney BC, was a hidden gem. Further the short drive from the ferry and airport was excellent.


The EMR Vacation Rentals Response

Thank you for your kind review of the Pendray House. We are very happy to know you enjoyed your stay. We have since provided additional cleaning support to the property because we want all guest to know they are entering a spotless property. We have taken some of your concerns to the owner of the property to address. We hope to see you again in the future.


Testimony for Pendray House

This property has an amazing 'homey' feel to it. This property is less than 5 minutes away from Victoria BC International Airport, less than 10 minutes to Sidney by the Sea, and about 30 minutes away from downtown Victoria BC. We were able to see so much during our stay and we always looked forward to getting back to the house. Had my coffee in the backyard every morning watching the birds - humming birds, herons, osprey, bald eagles, woodpeckers, and rabbits running through the yard. So peaceful, relaxing, and everyone in the party was happy.


The EMR Vacation Rentals Response

Thank you for your kind review of the Pendray House. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Pendray House

Our four kids, 7 to 12, never got bored searching for sea creatures at low tide.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. The beach is certainly a great addition - allowing for sea creature discovery at low tide. We hope to see you again in the future.


Testimony for Pendray House

The Location is great.
The Beach and Patio are awesome.
The only negative was that multiple people in our party complained that the bed sheets were not clean.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. IF you had called us during your stay, we could have corrected the issue. The sheets at this property are being replaced - perhaps they were more tired than dirty? The beach and patio are certainly a wonderful part of this property. A little piece of paradise.


Testimony for Pendray House

EMR staff was waiting when we arrived. We had one small issue early on and EMR were on it right away. Beautiful cottage setting. The property was a bit tired looking but fit the cottage appeal. Great beach access perfect for groups with kids. Our granddaughters spent many many hours exploring the beach and water. Accommodated our group that had people from 7 to 87. Large patio with huge table and lots of deck chairs was our favorite spot. Great bird watching. Easy access to Sidney and Victoria and all the sites in the area. We would definitely rent this property again.


The EMR Vacation Rentals Response

Thank you for your kind review of Pendray House. It sounds like you enjoyed your stay. We look forward to having you stay with us again in the future!


Testimony for Pendray House

A lovely home for a family gathering weekend, with children and grandchildren. Kids in particular love Pendray for the tidal pools and the bunk bed rooms. We will continue to come back regularly.


The EMR Vacation Rentals Response

Thank you for your kind review of Pendray House. It is a great property to spend time with family. Bunk beds are always and the tidal pools make for a fun day in the water. We look forward to having you stay with us again in the future!


Testimony for Pendray House

The property was absolutely gorgeous, well appointed, and spotless. It was a perfect rental for our group of three young families. We travel every year together, always booking through the two big vacation rental sites. HOWEVER. The rental company pestered us so often from booking through to access to the unit that we would NOT recommend booking this place. I have 42 emails in my exchange with this company. We had to provide our credit card number FOUR times AFTER booking through the rental site. We had to arrange to meet a greeter onsite on arrival, rather than use a code for the door, which they HAD but did not provide for us. Instead, we had ONE key to share amongst three families. All of the parties we encountered were very friendly, but it is completely unnecessary in 2018 to have to have this much interaction for a vacation rental. I've booked dozens of places on VRBO and Airbnb and the amount of interaction with this particular company was more than all the others COMBINED. They also used a combination of signed and scanned forms, website forms from multiple sites, which seemed very disorganized. I was a bit skeptical that the rental would actually work out, so I was pleased when our friends arrived and there was actually a greeter there. To summarize gorgeous property that is horribly managed by seemingly nice people that have no clue how vacation rentals work in this decade. I'd be happy to book again if the owners decided to use the VRBO or Airbnb platform as they're meant to be used - it would be 100x simpler, easier, and likely less expensive for them.

Testimony for Pendray House

Our group consisted of 9 people, ages 5 to 70, for a family get together of 4 different households. I had never rented a vacation home before so it was a new experience. It was an easy process. The staff was very helpful. Our greeter was helpful in directing us to a place to eat & a grocery store that first night. We had an issue with the BBQ girl. It was quickly resolved. We enjoyed ourselves we decided we need to do family get together more regularly & would certainly prefer Pendray House if we return to the area and use EMR if looking elsewhere.

Testimony for Pendray House

everything about this house was perfect.....except the BBQ.
i was hosting 30 people for a BBQ dinner and was unable to cook the meat fast enough. replace the BBQ it is worn out. I had to cook the chicken in the oven.
thanks
jaime

Testimony for Pendray House

The location of this property was absolutely amazing. Your own private little beach area where you can walk or swim!! It was very quiet and relaxing. The house was set up perfectly and we had lots of room!!
We will definitely look at staying again! Thank you!!!

Testimony for Pendray House

We Celebrated christmas with 17 family members. It was a magical evening and the house accommodated us very well. Very clean and an amazing view. Management company was very attentive and responded quickly to any queries. Lovely location for walking .


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. We are happy that you had such a good time with your Christmas Celebration. We look forward to having you stay with us again in the future.


Testimony for Pendray House

This property is absolutely gorgeous! A fantastic place for our wedding party to stay, plan and relax during our wedding week!


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. We are thrilled to hear you had such a great week! We look forward to having you stay with us again in the future!


Testimony for Pendray House

We found the home to be very comfortable and well cared for. The view of water and access were good...stairs might need a little help in the future. Its secluded and yet you're close to Sydney and Victoria is only a short drive away. We enjoyed out time.
We were surprised we had to supply our own toilet paper and paper towels. Unusual.


The EMR Vacation Rentals Response

Hello Diane,

It was a pleasure hosting you and we really appreciate the review. We normally do supply toilet paper and paper towel and we are so sorry there was not any provided. We will definitely be looking into this. Thank you for letting us know!


Testimony for Pendray House

What a wonderfulway to spend 6 weeks of winter surrounded by the natural beauty of this area. It was truly magical. Thank you Candice at EMR Rentals>.


The EMR Vacation Rentals Response

Thank you for the kind words. We enjoyeed having you stay with us over the Winter and hope you come back again soon!


Testimony for Pendray House

Overall, we were satisfied with our vacation rental. However, there are some simple things the owners can do to improve their guests stay. I would highly recommend using an unsented laundry product the bedding was almost unusable because of the strong smell of laundry products. Our greeter mentioned the BBQ probably doesn't work, so we didn't even attempt to use it for our salmon. Please just get a new one! Coffee maker works, but the filters were for a different type of coffee machine. Duh! Loved the outdoor furniture and the deck down by the water. The livingroom sofas were very uncomfortable, maybe invest in some new ones. The bathrooms were very clean and nicely done and we loved the diningroom table overlooking the water. A big thankyou to our greeter for bringing a blender for us to use for smoothies!

Testimony for Pendray House

Our 3 generations of family had such a wonderful stay at Pendray house. The home was clean and cozy and had everything that we needed for our 2 week vacation. We loved hearing about the history of the home and talking to the neighbours about the beautiful surrounding area. We beach combed, canoed supplied our own, wandered the quite neighbourhood and basked in the magical view. It was wonderful to be able to bring our four legged family member along with us too. Although we come from different parts of the world we definitely hope to be back one day to add to the amazing memories made.


The EMR Vacation Rentals Response

Thank you for your review of Pendray House. Yes, there is quite a history in the area - and the history of the home. We are happy to hear that your fur baby was able to join you. Making memories and history at Pendray House is always welcome.
We hope that we will be able to have you stay with us again


Testimony for Pendray House

This was our fifth visit to Pendray House. We enjoy the ocean side location and the close proximity to our family. Our grandchildren love the access to the water and exploring the beach. We had excellent weather for our stay and enjoyed the beautiful sunsets over the Saanich Inlet.
The property is in need of some repairs and maintenance and we have some suggestions to make this home more enjoyable for guests.
The back fence is in need of repair as the rails are rotting and the pickets are falling off. The stairs to the water are showing signs rotting and some of the steps are separating from the stringer. This is potentially dangerous. The dining room chairs, although recently reupholstered, have many stains on them and the sofa cushions are spotted and are in need of a cleaning. The silver wear needs to be cleaned. The kitchen recycle and garbage containers should probably be replaced or at least the inside of the lids and containers should be thoroughly cleaned, pretty grungy. The dishwasher doesn't dispense jet dry and the dishes end up spotted and many had to be rewashed by hand. There is perhaps a lot of crud trapped at the bottom of the dishwasher.
The yard and the decks are well maintained and quite enjoyable.


The EMR Vacation Rentals Response

Thank you very much for the review Wayne and Linda. We will be taking all of your suggestions to the homeowners and we really appreciate all your feedback! Please think of us in the future!


Testimony for Pendray House

Great Stay, fabulous time, property more than lived up to every expectation, however confusion on part of EMR regarding advance access required greeter to wait, and us to pay ridiculous penalty - bad start - and EMR fault

Testimony for Astoria 19

My husband and I enjoyed staying in the one bedroom apartment and it was very clean and in a great location for my family to walk to all the great tourist areas. I loved the ocean view and the overall feel of the apartment. The property management was very professional and will definetly stay again with EMR Vaction Rentals.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Astoria 19

The location was perfect. Walked everywhere and the bus was easy to access and take to further locations. Lots of light comes through windows and the views are breathtaking. The greeter was helpful, and any questions I emailed while there were answered ASAP. I would definitely stay again!


The EMR Vacation Rentals Response

We are very glad to know you enjoyed your stay at the Astoria 19. Please come back soon.


Testimony for Astoria 19

Greeter not well informed-too much cleaning supplies stored in closets-bathroom very small-need large mirror in bedroom or elsewhere-to catch early flight had to pay 50 extra-tip for greeter???-not given 2 keystv remote in bedroom didn't work properly


The EMR Vacation Rentals Response

Thank you for your review of your stay at Astoria 19 in Victoria. We are glad that the over all stay at the condo was good for you. We are sorry you did not like the services we provided and it seems the main concern was over the check-out fee. The 50 check-out fee is only applied to check-in or check-out times during after hours. We are not a hotel service with a night auditor in the same building 24 hours a day. Properties are located in all different locations and need to be secured after each guest departs from the property. We need one of our greeters to be scheduled to come by to provide keys or pick them up from our guests. Our check-in period is between the hours of 400 pm and 1000 pm and our check-out times are between 700 am and 1100 am. We provided all this information at booking time. During operational hours for greetings there is no fee charged. We like to provide plenty of cleaning supplies for our guests, especially for longer stays. We will look into the other matters about the suite you mentioned. However, for the future, please contact our company during your stay if you are having any issues with the property so we may rectify any problems immediately to make sure your stay is comfortable rather than letting us know after the fact. Thank you again and we hope you will reconsider staying with us in the future.


Testimony for Astoria 19

A great view from the condo !
I thought that the guests would benifit from the condo having an answering machine on the phone and maybe a D.V.D.player .

The condo got very warm on a sunny day ,even with the blinds down and the windows open and this was only March , hate to think what it would be like in July !

Overall the condo was a great place to stay !


The EMR Vacation Rentals Response

Thank you for the great review. We do have fans in the summer but we also recommend opening the windows to pick up some cool air coming off the Pacific. We will pass on your reccommendations on the answering machine and DVD player to the owner.


Testimony for Astoria 19

Everything was great after our greeter and ourselves figured out that the suites Fob opened the parking lot. The only other complaint would be the unit did not have A/C and it was smoking hot so we were very uncomfortable at night as we had one fan, but it didn't really help to cool down the unit for sleeping. So if you could figure out how to cool down the unit that would be helpful for future renters.
The location was excellend, allowing us to walk everywhere, which was ideal.
The unit was exceptionally clean, the only mention was the original sheets on the bed were falling apart so we just changed them to better intact linens, which there were plenty of.


The EMR Vacation Rentals Response

Thank you for your kind review of the Astoria 19. We apologize for the issue over figuring out how to use the garage door FOB to access the underground parking. We hope the allowance for a later check-out for your stay helped with delay on getting into the parking area. Victoria typically does not experience extemely warm days on a consistant basis. The climate in Victoria is usually mild. The higher floor and south facing windows does tend to heat up the property. However, we are taking this up to see if something can be done in the property on warmer days such as a portable air conditioner. Thank you again and we hope to see you again soon.


Testimony for Astoria 19

We had the most wonderful time relaxing and wondering around Victoria. This condo has a great location and the best views.


The EMR Vacation Rentals Response

Thank you for your kind review of the Astoria 19. Please come back again soon.


Testimony for Astoria 19

Perfect location. Super clean. Great layout. Gym and lounge in the lobby. One block off the main drag, 2 blocks from Beacon hill park. Beautiful 15 minute walk to the beach. Underground secure parking. Great views off the balcony.


The EMR Vacation Rentals Response

Thank you for your kind review of Astoria 19. We are glad you enjoyed your stay. The views of the balcony are certainly spectacular.


Testimony for Astoria 19

We were very comfortable in the suite, so much so that the 4 month passed all to quickly. A nicely laid out one bedroom accommodation, close to city centre and lots of interesting things to do.


The EMR Vacation Rentals Response

Thank you for your kind review of the Astoria 19. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Astoria 19

Stayed 9 days, 2 seniors. Clean, secure condo, excellent views, helpful friendly and efficient management and greeter thank you very much Jeannette. In the heart of the city so can't beat location.


The EMR Vacation Rentals Response

Thank you for your kind review. We are happy you enjoyed your stay at Astoria 19. We lok forward to having you stay with us again in the future!


Testimony for Astoria 19

This was a perfect location for ten days in Victoria, and it's height above the building just to the south meant that I had sunshine all day when the sun was out and I could see all the way to Hurricane Ridge in Washington State, as well as to parts of the Cascades on particularly clear days. Everything worked well. In particular, Jeannette, the Victoria greeter, who was responsible for meeting me to let me in, take care of any issues and check me out, was a great asset she was able to arrive a bit early to check me in and also very helpful on my checkout day. It was a completely fine experience and a place where I would happily stay again..


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Astoria 19

Wonderful place to stay.Close to everything in Victoria.Great views.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Astoria 19

Everything you could need in a stylish condo, service from rental manager was first class location was perfect for walking around this great city,


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Astoria 19

Nice place to hang out for few days.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Astoria 19

Generally tired unit, OK for short term but not great for long stay. Negatives - Dusty, dirty stove & BBQ, minimal kitchen supplies, warn & tired living furniture, lack of good leisure chair, useless vacuum, problem with communication EMR service, poor bedroom lighting. Positives - location, view, security, bed, shower, Wifi, cable, parking, bright and clean bldg.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. During your stay please contact us if you are experiencing any issues at the property. We are quick to respond to ensure the best possible guest stay. We hope to see you again in the future.


Testimony for Astoria 19

the condo is in a great location.
too bad we had the smoke from the fires
view was good
dale was a great help
bedroom tv didn't work
strange bath fan noise in the morning, when we didn't have it on
we would stay there again

Testimony for Astoria 19

Great experience, the apartment was great. Noise from the adjacent tower from the utility room on the top was was like a squeaking belt.


The EMR Vacation Rentals Response

Thank you for your review of Astoria 19. We are happy to hear that the condo was a great experience. We look forward to seeing you again in the future!


Testimony for Astoria 19

Great apartment! Amazing vistas! Close to everything!
Friendly and helpful greeter!


The EMR Vacation Rentals Response

Thank you for your kind review and comments regarding your greeter of Astoria 19. Our greeters are an important part of our team - we will pass along your kind words.


Testimony for Astoria 19

Everything was wonderful, the agent that welcomed us to the condo, the immaculate rooms with awesome views, the location, and Victoria.

Testimony for Astoria 19

My stay at Astoria 19 was amazing The location was located perfectly near downtown and the waterfront. The amenities were just what I needed for my stay as I cooked with friends, but also got to go look up nearby restaurants. The view was breathtaking and the room itself was very spacious.


The EMR Vacation Rentals Response

Thank you for your review of Astoria 19. The view from this condo is breathtaking as you are 19 stories up and can see parts of the city skyline. The condo is located in a location which makes the downtown and harbour easily accessible allowing for tours, sightseeing and experiencing some of the fun and delicious eateries in the city. We look forward to seeing you again soon.


Testimony for Astoria 19

Satisfactory

Testimony for Station Villa Executive Condo

The Condo met our needs to a T. It was in a great location and my kids could walk where they they wanted to go. The complex was very nice and quiet. It was easily childproofed as I had a 2 year old with me.


The EMR Vacation Rentals Response

Thank you for your kind review of the Station Villa Executive Condo. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Station Villa Executive Condo

Thank you for a very comfortable stay in the townhouse. Everything was wonderful and the location so central to everything. I found the bed exceptionally comfortable and area quiet despite having train tracks close to building. No one should let them scare them away from staying. A few basic condiments would have been an improvement but a minor thing to mention.


The EMR Vacation Rentals Response

Thank you for your kind review of the Station Villa Executive Condo in Victoria. We can let you know the trains no longer run on the tracks across the street. Even when the train did run it was two cars long and went by twice a day. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Station Villa Executive Condo

We enjoyed our stay however the stairs were a bit too much for us and especially for Adam. They were more of a inconvenience than anything. The parking was inconvenient as well. And there was no handicap parking in front of the building. The garbage situation was also a hassle having to separate everything before placing it in the recycling bin. We also found the beds to be quite hard and both my daughter and I woke up with sore backs everyday. Other than we enjoyed our stay. Convenient area and close to all amenities. But, again the stairs and the parking are something to deal with if you have groceries and sometimes had to park way down the road.


The EMR Vacation Rentals Response

Thank you for your review of the Station Villa Executive Condo in Victoria. We are sorry to see it was not a suitable property for your stay. Recycling requirements are very strict in Victoria as a matter of local law. We look froward to having you stay with us again in the future.


Testimony for Beacon Hill View Condo

This condo is in a great location. It is a block away from a fabulous park, not far from the water, and near a respectable grocery store. Since it is on the fifth floor it is fairly quiet. We had a car and a designated parking spot in a covered garage. We opened the patio door and got a wonderful breeze. Certainly a reprieve from the heat of our hometown.


The EMR Vacation Rentals Response

Happy you enjoyed your stay with us Martin!


Testimony for Station Villa Executive Condo

As we were in a very akward position, EMVR managed to give us a perfect house, near the golfcourses we already booked, on a very short notice, the same day! Very fine and comfortable


The EMR Vacation Rentals Response

Thank you for your kind review. We look forward to having you stay with again in the future. We are happy we were able to accommodate your needs.


Testimony for Station Villa Executive Condo

For our stay of 5 months the unit was wonderful. A few problems at first were solved by EMR and the owner. The internet was spotty and caused the land line to not be reliable. Unit was as described and was quite roomy.Excellent location but parking was so so--public parking on street or across street. Local traffic was noisy in mornings.


The EMR Vacation Rentals Response

Thank you for your review. We are happy that you enjoyed your stay at Station Villa Executive Condo. We look forward to having you stay with us in the future!


Testimony for Beacon Hill View Condo

Just wonderful. Nice 2/1 condo walking distance to the Harbor, restaurants etc. Being located in a quiet historic neighborhood was very refreshing. Secure underground parking was a plus. The only negative was no AC. Although we didn't need it most of the time, would have been nice on occasion. Would definitely stay there again.


The EMR Vacation Rentals Response

Thank you for staying with us Jim!


Testimony for Station Villa Executive Condo

A very pleasant stay at this property


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Station Villa Executive Condo

This is a very nice property. It was the first time it had been rented and we found a few things it needed. Very pointed this out to the property managers and I expect it will be perfect for the next renters. I would rent this property again and will definitely work with the management company. They were very good.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Station Villa Executive Condo

Lovely modern condo with lots of space and big windows. All the amenities for a comfortable stay. Easy to navigate to Highways for all areas of Island. Close to Sooke, Royal Roads University and other attractions in area.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Station Villa Executive Condo

My Husband and I spent a week in this excellent rental whilst visiting Vancouver Island. It had everything you could possibly need and more.


The EMR Vacation Rentals Response

Thank you Julie for the kind words. The homeowner is very proud of their home and love to hear that other people enjoy it too. We do hope to hear from you on your next visit to Vancouver Island and find you somewhere to stay for your next adventure.


Testimony for Station Villa Executive Condo

We really enjoyed the condo, the 2nd bath is a requirement with teenage girls!


The EMR Vacation Rentals Response

Thank you for your review of Station Villa. Yes, having teenage girls could be an issue with only one bathroom. Station Villa executive condo has two full baths and a 1/2 bath.


Testimony for Station Villa Executive Condo

Great place to stay, spacious and confortable


The EMR Vacation Rentals Response

Thank you for your review on Station Villa Executive Condo - we look forward to seeing you again soon.


Testimony for Cedar Shores Gorge Condo

The condo is well situated for access to downtown and the nearby waterway walks are beautiful. The unit is generally well equipped and user friendly with congenial management. Single mattress beds could use additional stabilization but are comfortable. Beautiful TV but I couldn't figure out how to use it.

Testimony for Station Villa Executive Condo

in July 2016 we stayed in this Condo for 5 nights and there are only positive things to say about everything. We have been fully satisfied with and enjoyed our stay there. For hope to have the Chance to come back somedays.


The EMR Vacation Rentals Response

Thank you for your review of Station Villa Executive Condo. We are happy you enjoyed your stay and look forward to having you visit us again in the future!


Testimony for Station Villa Executive Condo

Its my second stay at this lovely place! That says its all! Thanks for a wonderful stay.


The EMR Vacation Rentals Response

Thank you Charis for choosing to stay with us. You and your team are a delight to host and cant wait to see you again!


Testimony for Station Villa Executive Condo

The unit was very well equipped with all cooking and bbq utensils that one could ask for. Very tastefully furnished and comfortable. Internet modem did not work, nor did the telephone. Not checked by greeter and not fixed during our stay with no accomdation offered to offset this inconvenience


The EMR Vacation Rentals Response

Thank you Dorrit for your review. We are glad you liked the property and would like to ackowledge that we did not do our part to rectify the internet and phone issues in a timely manner. We hope in the future you will give us the oppertunity to make things right.


Testimony for Coast View Beach House

Our stay at this beautiful home on the ocean exceeded our expectations! We loved everything about the home. The location was perfect for us about 10 minutes south of Campbell River, a few minutes drive to all amenities and a great grocery store at Willow Point, a few minutes drive to beautiful Miracle Beach Provincial Park, and also a nearby mini-golf.

We were in Campbell River for a family wedding, and this home was a great choice for our family visit. We have family in both Campbell River and Comox, so this was a very convenient location for us. We spent many hours on the spacious sundeck, from sunrise over the ocean in the morning to watching the cruise ships go by in evening while enjoying the hot tub. We were told that it would be about a 5 minute walk down the beach to Storie Beach, which is a nice sandy beach when the tide is out, unfortunately we didn't get the chance.

The home was extremely clean with everything in working order, beautiful spacious bedrooms, and the kitchen well stocked for cooking our meals. We highly recommend this home, and would love to return for another stay!


The EMR Vacation Rentals Response

We are so happy you and your family enjoyed your stay Barb! Please think of us in the future!


Testimony for Coast View Beach House

I had a great stay. The house was beautiful. Big rooms and nice kitchen. The hot tub had a great view of the ocean. Although I was there in the off season February, it was still a great stay.


The EMR Vacation Rentals Response

Glad you love Coast View Beach House as much as we do! Thanks for the review Conrad!


Testimony for Coast View Beach House

Lovely spot a 15 min drive from Campbell River. The house is very spacious and rooms are very comfortable, its a well cared for house.... great view from the terrace and jacuzzi and good privacy overall...Ive stayed in various vacational rentals around Campbell River, if I am looking for a 4 bed again this would be the place I return.


The EMR Vacation Rentals Response

Thank you for the excellent review Christopher! Please keep us in mind for the future!


Testimony for Kye Bay Beach House

We came from Innisfil, ON and Winnipeg, MB for a family wedding. We had a big group of adults and a youngster and baby. It was a lot of room for all of us with lots of sitting areas. We loved the beach access and the glassed in sitting area. The management company was very helpful. Thank you for the lovely stay.

Testimony for Kye Bay Beach House

We had a great week with friends and family. The house was very clean and well appointed with everything we needed. The hosts were friendly and efficient. We will definitely stay again!

Testimony for Resthaven Cottage

As other guests have stated the kitchen is very outdated, old wall mounted oven, small fridge etc. Overall though we were satisfied with the rental however I would prefer if the master bedroom had a real box spring and mattress bed. Great location, nice backyard and deck. Easy 20 minute walk to Beacon Avenue. This wasn't an issue for us but the TV is not HD and the stereo does not work. Good selection of books to read. Property management was a half an hour late meeting us upon arrival, other than that all was well.


The EMR Vacation Rentals Response

Thank you very much for your kind review. We are happy to know you enjoyed your stay at the Resthaven Cottage. We hope to see you again soon.


Testimony for Resthaven Cottage

We enjoyed a 30 day fun-filled family vacation at Resthaven Cottage in Sidney. Resthaven Cottage was clean and well-maintained and its location was perfect for shopping, walking and trips to the beach. The layout of the cottage was great for family visits and the yard and barbecue were used for family dinners where the grandchildren and our small dog could play outside in the fenced yard. Our only complaint was the bed in the master bedroom which was only 6 inches off the floor. We had to sleep in the two twin beds in the second bedroom as my husband could not get in and out of the low bed. I feel the height of the bed should be specified in the rental information so Seniors know this before renting the cottage. Otherwise, I would recommend this property for a great vacation!!


The EMR Vacation Rentals Response

Thank you for your review of Heron View Cottage. We appreciate your feedback regarding the bed in the master bedroom. We look forward to having you stay with us again in the future!


Testimony for Resthaven Cottage

This property has everything you would ever need to feel like you are at home. We loved the comfort, and the quietness of the area. What a joy to have a private back yard with a patio. The house was spotless, and the beds were comfortable. My family members were happy to discover it was right on the bus route, and with fares at 2.50 to go to any zone including Victoria that is a deal indeed. For those who like to walk, and to stay fit you will find some new outdoor exercise amenities just by the library on Resthaven. This is about a 15-minute walk away from the property. They are actually exercise machines, set up in a bit of a circuit. For those who demand quality in their clothing both ladies and men's Beacon Ave is THE place to shop. Amazing selection of the BEST clothing and accessories. If a person is looking for a 'beach' with nice sand you might want to drive to Parksville or across the island to Long Beach Tofino. But if you enjoy walking along the water and viewing colorful starfish and other sea life you are in the right place. Sidney Pier is a short drive from the house and there is a great walking path that will take you a few km's along the water from there.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Resthaven Cottage

THE PROPERTY WAS NICE VERY CLEAN ALTHOUGH THE KITCHEN WAS DATED. OUR ONLY COMPLAINT WE THOUGHT THE CLEANING FEE WAS RATHER STEEP FOR A THREE NIGHT STAY


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Resthaven Cottage

Good location- neighbourhood and town of Sidney wonderful. Walked back into the 70's--kitchen needs upgrade and orange shag rug in entry/storage room smelled. I accept that the house is pet friendly. Lots of owner paraphernalia around. Bed mattresses very comfortable but futon like and VERY low. we are 6 feet tall and 70 yrs, old Sump pump bubbling sound in tub was fairly constant as we rented in Feb. New reading lighting in living room would be helpful. Expect renting in sumer would be delightful to enjoy lovely back garden.


The EMR Vacation Rentals Response

Thank you for your review. Sounds like you enjoyed the property with a few suggestions about the cottage to improve it. We will pass these on to the owner. We look forward to seeing you again in the future.


Testimony for Resthaven Cottage

The house's location is nice. The furniture is old. Only one bathroom. The space is used for the owners frequently and they have a lot of their personal stuff


The EMR Vacation Rentals Response

Thank you for your kind review. The property is advertised with 1 bathroom.


Testimony for Resthaven Cottage

A comfortable and efficient house in a quiet neighborhood. Some nice upgrades since the photos were taken for the website. Town center is 3 minutes away. The best fish'n'chips are at Salty's... All you can eat on Tuesdays. Nice people all around. Lovely 20 minute drive to Buchart Gardens 30 minutes to downtown Victoria in morning traffic. The greeter was on time for both check-in and check-out, which took less time than our pleasant chatting with the greeter. Nicely done.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Resthaven Cottage

The house was beautiful and clean, although the beds could use upgrading as they aren't very comfortable. It was stocked with more than everything you would need during a stay away from home and having the laundry facilities available is a wonderful luxury. The fenced yard is also a great treat. The description of a beach nearby is misleading, it is just a small little public area sandwiched between private property, not able to even walk to coastline a bit -- you have to drive past downtown Sidney to do that. Overall it's a GREAT vacation home and we would definitely consider it again if ever out that way!!


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review. The entrance way to the beach is narrow but the whole beach area is for public use not just the area at the entrance..


Testimony for Resthaven Cottage

We enjoyed our stay very much, much space and a lovely garden!
5 minutes from Sydney town centre.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Resthaven Cottage

We loved our month in Sidney. The house is in a great location, a few blocks from the beach. A quiet and relaxing time.


The EMR Vacation Rentals Response

Thank you for your nice review of Resthaven Cottage in Sidney. We are happy to know you enjoyed the property. It is in a great location. Thank you again and we hope to see you again in the future.


Testimony for Resthaven Cottage

There were serious safety concerns with the front entrance stairs and overall deck. No railings, very very slippery - someone is going to take a nasty fall. And, NO DISHWASHER!!!


The EMR Vacation Rentals Response

Thank you for providing your experience at Resthaven Cottage and wish it had met your expectations. To be fair for clarification, your stay was during a very wet period for weather, the outdoor patio area has two steps from ground level as seen in the photo gallery, the front entrance are a single step. The property has never been advertised with a dishwasher which we believe does not warrant a complaint. However, we will recommend to the property owner to consider your commments.


Testimony for Resthaven Cottage

Cottage was comfy and cozy, and right on the bus route to Sidney and downtown Victoria so we didn't need a vehicle. The only things lacking were bedside lamps for those who like to read in bed the cottage had everything else. We would certainly stay again.


The EMR Vacation Rentals Response

Thank you for the great review of the Resthaven Cottage. Love to see you agaiin soon.


Testimony for Resthaven Cottage

Perfect little bungalow for our family with 2 small children, didn't have to worry about them falling down stairs or getting into anything as there wasn't much breakables down for them to get into. House definitely has that cottage feel for the island life experience. Great backyard for them to play in & all fenced in. Perfect location for being close to the marina to sail. Lots of things to do with the kids all around within 10-15 mins away. Only downside is no dishwasher haha. Floor could've definitely used a wash as well but wasn't terrible.


The EMR Vacation Rentals Response

Thank you for your review of Resthaven Cottage. This property is great for families as it is a rancher style home. Sorry to hear the floor was not as clean as it should have been. If you had called the office during your stay, we could have had our house keeping staff come back to fix the issue.


Testimony for Resthaven Cottage

Location was great and pleasant fenced in yard but the home needs some upkeep. The master mattress was terrible-it had two mattress pads-making it evident that owner knew mattress was inadequate when we discussed with EMR we were advised by owner to bring in our own. There was serious damage in the bathroom tub and we were told it was being fixed, then once we were in owner opted to drop off tape instead and agency indicated she didn't want to spend the money There were a lot of personal belongings throughout the home, leaving ltd space for our own clothing and toiletries. Good size and lots of potential but needs to be attended to properly if being operated as a furnished vacation property.


The EMR Vacation Rentals Response

Thank you for your review. The homeowner was not prepared to purchase a new bed at the time of your stay, and you said you would bring in your own. We would never tell a guest that they had to bring in their own, in fact we called the homeowner to see if it would be a problem if you could bring in your own bed at your suggestion.
The bath tub was being fixed and has been since - with any renovation we had to wait for the service personal to set an appointment. We would not have said the homeowner did not want to spend money. We were waiting for the repair to be done, the tape was to ensure that water did not get inside the tub surround causing more damage.
As for personal belongings, we will look at that closer allowing for more guest access.


Testimony for Resthaven Cottage

We had a great trip to Vancouver Island and our stay in Sidney was wonderful. The Resthaven Cottage we rented was as advertised and everything was neat, clean and tidy. The rental company EMR Vacation Rentals was on top of all the details probably a few too many emails but overall and excellent experience.

Testimony for Resthaven Cottage

The highlight of this property is the fenced it garden which was great since we were travelling with our dog and it provided a great space for him to run and play. Other than that we found the property disappointingly basic - its a pretty old property and our first impression was it smelt damp and musty and unlived in. The main bed is low. Furnishing is to minimum standard. The kitchen cabinets are very old and basic - though the appliances are new and more than adequate. The cottage is supplied with everything you need for a stay. The laundry is located through what seems to be an old garage and definitely damp and smelly. If it wasn't for the garden it would have been hard to enjoy this cottage - and I'm not someone who generally complains about stuff. We cut our stay short and moved on. The location is fine in a very quiet area of Sidney a short walk from water and about 25 minutes walk from main town and shops. Bit too basic for our tastes..

Testimony for Resthaven Cottage

Enjoyed our stay - helped by fabulous weather the entire time! Nice tidy property with lovely deck and garden. Very well equipped and comfortable, nice to have a bit of beach a short walking distance. Company very helpful when there was a problem with the Wi-Fi, got it sorted out promptly. Bit of aircraft noise during the day due to proximity of airport.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Resthaven Cottage. We are happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Resthaven Cottage

The house was exactly what we needed. The only negative feedback would be is the greeter told us that we had to give an exact check out time. When I questioned him about this he stated that he didn't make the rules that it was company policy. Other than this little hiccup I would definitely use EMR again for finding a vacation home.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Resthaven Cottage. We are happy to know you enjoyed your stay. We have to schedule someone to come to the property to pick up keys from guests before they go, this is why we need to schedule a check-out time. We hope to see you again in the future.


Testimony for Resthaven Cottage

WE thoroughly enjoyed our stay here with our 2 grown sons. A very comfortable and well appointed cottage with everything you could possibly need in a quiet peaceful setting. It greatly enhanced our vacation.


The EMR Vacation Rentals Response

Thank you for your kind review of the Resthaven Cottage in Sidney. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.


Testimony for Resthaven Cottage

Great experience, the house had everything you need and was spotlessly clean, very comfortable.


The EMR Vacation Rentals Response

Thank you for your review of Resthaven Cottage. We appreciate your kind words. We hope to see you again in the future!


Testimony for Resthaven Cottage

An older home so an old design and finishing etc.but the location makes up for that. This rental is well stocked with dishes, cookware, and some spices. The beds were comfortable. You can walk to the beach. If you want a location right in Sidney that doesnt cost a fortune this could be your spot.


The EMR Vacation Rentals Response

Thanks Jan for the wonderful review, we are so happy you enjoyed your stay! Please think of us in the future!


Testimony for Resthaven Cottage

Great experience only negative was the bed in master was extremely warn out

Testimony for Resthaven Cottage

We were only here for 3 nights but the location was great. Minutes from the ocean. Because of our short stay we hardly spent any time in the house/yard but it was nice to have the space and morning coffee on the deck

Testimony for Resthaven Cottage

We stayed at Resthaven for three nights over Christmas and it is a very pleasant and cozy cottage. our family and dogs were very comfortable and it was within close proximity to our family who live in the area.


The EMR Vacation Rentals Response

thank you for your review of Resthaven Cottage. We are happy to hear that the cottage accommodated both your two legged and four legged family members. We look forward to having you stay with us again in the future.


Testimony for Resthaven Cottage

Cute little house with sufficient space for family of 4 to sleep, eat, relax and play inside as well as outside. Close to airport, waterfront and stores.

Testimony for Resthaven Cottage

It was our second stay in this property and it was just as lovely as the first. We love the house and the neighborhood. The proximity to the beach is great too. Many lovely walks were done during our stay. My dog enjoyed the spacious yard where he enjoys the sun and the quiet.

Testimony for Monaco Living

The location of pur Vondo Retal at Monavo living was centrally located downtown Victoria and easy acess to all Restarauanrs etc ! The condo was very clean and servrd our needs. The only negative aspect was the noise level being vey high on Johnson street way too much traffic noise while sleeping this was somewhat annoying.


The EMR Vacation Rentals Response

Thank you for your review. We are glad you enjoyed your stay at Monaco and we agree it can be noisy in the downtown core at times.


Testimony for Monaco Living

Fabulous spot! All the amenities and more ! Perfect host and communication , cant say enough . Was on this island on business will be back with my wife !

Thanks so much


The EMR Vacation Rentals Response

Thank so much for the awesome review Rob! We were so happy to host you, see you soon!


Testimony for Monaco Living

I LOVED this little condo. It was just perfect for me. I was alone, but it would also be great for a couple. So completely well equipped, cozy and comfortable.
The rental company was excellent. I couldnt have asked for a friendlier more accommodating group of people

Testimony for Manor Suite Off Rockland

Although the property was very well appointed and had all amenities we were surprised to find that it was a basement suite. The photo suggested that the suite was main floor.


The EMR Vacation Rentals Response

We are gald you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Manor Suite Off Rockland

The property was beautiful, very clean and quiet, and the owners were very friendly. I felt that the 50 fee for leaving before 10AM was unfair and I will not return.


The EMR Vacation Rentals Response

Thank you for terrific review of the property, however, the after hours check-out fee was for checking out before 700 am not 10 am. Since we are not a hotel front desk all in the same building we have to schedule staff to come and meet our guests at the property to check guests in or out. Between 10 pm and 700 am after hours we do charge a fee for this service and this information is provided with your booking information.


Testimony for Manor Suite Off Rockland

Very nice experience.


The EMR Vacation Rentals Response

Thank you for the very nice review of the Manor Suite Off Rockland. Hope to see you again next year.


Testimony for Manor Suite Off Rockland

Excellent accommodations , walkable location to downtown, very nice and relaxing.


The EMR Vacation Rentals Response

Thank you for your kind review of Manor Suite off Rockland. We are happy you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Manor Suite Off Rockland

We thoroughly enjoyed our stay. The apartment was tastefully decorated with all kinds of local art and quality furnishings. We loved the private back yard and took advantage of the grill and the outdoor eating area. The location was very convenient especially since we had a car. We enjoyed walking in the neighborhood. Bob and Elizabeth were good hosts and Bob provided us with lots of helpful suggestions. This was our first time in Victoria and the apartment was like a home away from home. We would certainly recommend this unit to anyone looking for a place to stay in Victoria.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are happy that you enjoyed your stay, and look forward to having you stay with us again in the future.


Testimony for Manor Suite Off Rockland

Loved staying in this beautiful basement apartment, walking distance to downtown, the art museum, Craigdarroch Castle, across the road from the Government House and parkgrounds. The neighborhood is wonderful, quiet, with beautiful gardens. Bob, the owner, was very helpful with recommendations. The kitchen is well stocked with most anything you might need, quality items not typically found in vacation rentals. Know that it is a basement apartment, and insulation between the floors is very thin, you can hear the sounds of people walking around upstairs, it wasn't a big issue for us because we appreciated everything else so much.


The EMR Vacation Rentals Response

Thank you for your kind review. We are happy to hear you had a great time in Victoria. It sounds like you were able to see a lot of the sites of our wonderful city. We look forward to having you stay with us again in the future!


Testimony for Manor Suite Off Rockland

Best apartment rental we had on the 30 day trip to the west . Bob and Elizabeth are great hosts and the space they have created is Primo. Location to events and place could not have been better. Charles & Diane


The EMR Vacation Rentals Response

Thank you for your wonderful review of Manor Suite off Rockland. We are happy that you had a great time staying in this suite. We look forward to having you stay with us in the future.


Testimony for Manor Suite Off Rockland

The Manor Suite was comfortable and in a lovely area in Victoria. It was great for walking. The suite was clean and nicely decorated. Both the owner and the manager were pleasant and helpful. We would happily repeat a stay there.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

The apartment was clean, as bright as can be expected and very well outfitted for cooking, doing laundry and visiting Victoria.


The EMR Vacation Rentals Response

Thank you for your terrific review. We are glad to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

thinking of staying again in the same place in the future is enough to reflect our feeling and satisfaction. to sum up , our vacation was incredibly perfect.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

We enjoyed our stay very much. The owners were very nice and the property was in a great location. Our experience was everything we had hoped it would be and if the property is available when we plan our next trip we would very much like to stay there again.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

Lots of windows, vey open concept, very well equipped kitchen. Would stay again


The EMR Vacation Rentals Response

Thank you for your kind review of the suite. We hope to see you again soon.


Testimony for Manor Suite Off Rockland

We have had several vacation rentals all over the world and this vacation rental is by far our top rated experience. The suite, and particularly the kitchen, was very thoughtfully equipped we are a chef family with everything we needed. The owners and their lovely dog were wonderful caring hosts. The rental was cozy and the beautiful yard and gardens are very private. The rental was centrally located and walking distance to every place we needed to be. Our walks through the quite friendly neighbourhood were such a pleasure with all the beautiful homes and gardens. We would love to return to this very spot for future visits to Victoria. Dealing with EMR Vacation Rentals was great very professional, efficient and courteous. We would definitely consider additional vacation rental opprtunities with this company.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

Outstanding management service.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

It was the ideal oasis during our visit to Victoria


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Manor Suite Off Rockland

The property is great but if you can stay away from EMR, I certainly would. I won't EVER deal with them again.

Testimony for Manor Suite Off Rockland

This was our third stay in the Manor Suite off Rockland. We feel very much at home there. The suite is nicely furnished and very comfortable and the location is ideal, close to shopping, tourist attractions and all the amenities of the city. Yet the neighbourhood is very quiet and peaceful. Government House is nearby, and we enjoyed early morning walks in the beautiful gardens. The Manor Suite is a very good base for a vacation in Victoria.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Manor Suite Off Rockland

This is the second time we have stayed at this location and would recommend it for anyone looking for a convenient Victoria location that is also pet friendly.


The EMR Vacation Rentals Response

Thank you for your kind review of Manor Suite off Rockland. We appreciate your return stay! Yes, this is a pet friendly property with a fenced yard for your four legged loved ones.


Testimony for Manor Suite Off Rockland

We loved the suite and the location! It was quiet, but not too far from everything. The fenced yard worked well for our dog too. We also enjoyed meeting and interacting with the owners of the property. If we return to Victoria for another vacation we will definitely try to stay there again!


The EMR Vacation Rentals Response

Thank you for your review of Manor Suite off Rockland. We are happy to hear you enjoyed your stay - and it worked well for your four legged family member as well. We look forward to seeing you again in the future. Our reservation agents would be very happy to assist you again in the future!


Testimony for Manor Suite Off Rockland

Having stayed for about three weeks in November, we enjoyed our stay very much. The owner, Bob June, was very hospitable and helpful with information and with providing whatever supplies we needed. The suite is very comfortable, clean and fully stocked. Its location is ideal as it's only a ten minute walk to the ocean and shopping and is situated in a quiet, mature, gorgeous neighbourhood with lovely old mansions lining the streets. We really had no complaints about the rental, but could offer a more expanded and robust offering of TV-programing.


The EMR Vacation Rentals Response

Thank you very much for your kind review of the Manor Suite Off Rockland. We are happy to know you enjoyed your stay . We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

The owners were lovely at welcoming us and our dog but also providing privacy and their fully fenced garden courtyard for our exclusive use during our stay!


The EMR Vacation Rentals Response

Thank you for your kind review of the Manor Suite Off Rockland. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Manor Suite Off Rockland

Bob and Elizabeth's apartment was just right for our one month stay in Victoria. They are fabulous and friendly hosts and their property is clean and spacious. We are big walkers so downtown, the movies, grocery, and liquor store were 15-20 minute walks. The apartment is located between two sites--Craigdarroch castle and Government House. The pictures are very accurate and show a well-appointed, comfortable living space. We appreciated the in-apartment laundry, full appliance sizes, internet and cable. Our dog was safe in the fenced backyard. We were very satisfied with our rental choice and would highly recommend it to others.


The EMR Vacation Rentals Response

Thank you for the kind review of Manor Suite off Rockland. It sounds like the suite was very appropriate for your stay. We are glad to hear you enjoyed your time here. We look forward to having you stay with us again in the future!


Testimony for Manor Suite Off Rockland

Fantastic location and amenities.


The EMR Vacation Rentals Response

Thank you for your kind review of the Manor Suite Off Rockland in Victoria. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.


Testimony for Manor Suite Off Rockland

Well maintained 1 bedroom suite with huge bathroom and lovely soaker tub plus separate shower. Situated 2 blocks roughly from Craigdarroch Castle and 1 block from Govt House. Lovely area for walking. Owners live upstairs and are very congenial. Dog friendly with fenced back area. Little darker than expected as unit is partially underground. Not a lot of insulation between floors so can be a bit noisy. Bed mattress needs to be replaced. Did NOT like EMR's return of deposit policy and inflexibility with same. Will deter us from using them again.


The EMR Vacation Rentals Response

Thank you for your kind review of the Manor Suite Off Rockland in Victoria. We are happy you enjoyed your overall stay. Not sure what the problem you had with the damage deposit return. We returned the damage deposit on schedule without any issues. Please call us and let us know what the issue was with it. We look forward to having you stay with us again in the future.


Testimony for Manor Suite Off Rockland

We thoroughly enjoyed the Rockland area for walking -- loved the magnificent gardens &. the historic homes. This was our longest stay in Victoria and you need a home base. The Manor Suite was ideal. The kitchen was well equipped, the backyard lovely and the owners super people. Bob June was very accommodating. We missed the Sports & Business channels on the TV for the 1 st week as the owners were. Away. The Sports Channel was installed immediately on their return.


The EMR Vacation Rentals Response

Thank you for your kind review of Manor Suite off Rockland. We are happy you enjoyed your stay. We look forward to having you stay with us again in the future.


Testimony for Manor Suite Off Rockland

Very convenient location, lovely environment and good experience.


The EMR Vacation Rentals Response

thank you for your review of Manor Suite off Rockland. We appreciate your recommendation and look forward to seeing you again in the future!


Testimony for Manor Suite Off Rockland

We stayed for 4 nights and had a fantastic time in Victoria. The suite is very well maintained and a super location close to everything. Great area outside to sit and enjoy a glass of wine. The Rockland area is close everything and can walk to all the attractions in Victoria. Great for you pet and close to the Cook street waterfront dog park. Defiantly will re-book this unit when we are in Victoria again.

Testimony for Manor Suite Off Rockland

This was our second visit with the Loves who were super and with whom we have become friends.


The EMR Vacation Rentals Response

Thank you for your kind review of Manor Suite off Rockland. We are happy to hear you enjoyed your stay. The owners of this property are great- I can see why you have become friends.


Testimony for Manor Suite Off Rockland

We had a wonderful month at Manor Suite Off Rockland. Very well situated, both for getting around in a car, transit, and walking our dog. A lovely, safe neighbourhood, and very gracious hosts. Well equipped unit with a lovely yard. We will be back!


The EMR Vacation Rentals Response

Thank you for your kind review of Manor Suite off Rockland. We are happy to hear your stay was so enjoyable. When you are ready to book again, please contact EMR Vacation Rentals and one of our staff will assist you with the booking process.


Testimony for Manor Suite Off Rockland

1310 Manor Road is a good place to stay for a visit to Victoria. It is comfortable and in a quiet neighborhood with a great private backyard for relaxing. It is near a bus stop and it was easy to go downtown to all the interesting activities and restaurants as well as to Butchart Gardens and Sydney. Also it is just two blocks from the Governors Residence with its own beautiful gardens. We walked and used inexpensive monthly bus passes not a car for our adventurous daily travels. Bob is very friendly and promptly took care of any problems.

Testimony for Manor Suite Off Rockland

Manor Suite was perfect for us as we escaped the snow and cold of Toronto what was the first time but not the last! The suite was well appointed and there was plenty of room for my husband to set up and work remotely he moved the dining table into the bedroom and for us to enjoy cooking and relaxing. The bed was very comfortable and the pressure in the shower was great. The bathtub was a definite bonus and luxury. Being able to use the backyard BBQ and sit outside and enjoy the sunshine helped us enjoy Victoria's lovely weather. Bob and Elizabeth were wonderful hosts and available to answer any questions. They also had a lot of great suggestions for sightseeing. The neighbourhood is walkable to everything and also is close to major bus routes. We highly recommend this suite to anyone who wants to enjoy Victoria and its environs.


The EMR Vacation Rentals Response

Thank you for the lovely review Paul and Janette!


Testimony for Morningside Ocean Estate

This place is second to none the view and setting were beautiful. Janet was very helpful. What an awesome week to relax and enjoy the peaceful setting. We were able to see Orcas almost everyday. We have traveled the world and this is as good as it gets. So much to do and so little time. We will be back.


The EMR Vacation Rentals Response

Thank you for your kind review of the Morningside Ocean Estate in Victoria. We are happy you enjoyed your stay. We look froward to having you stay with us again in the future.


Testimony for Morningside Ocean Estate

It was the most magical setting for a get away with friends. The property is stunning with gorgeous gardens, a refreshing clean pool and lovely dock access to the ocean. There was not another property in sight. We loved everything about it once we had arrived.

Something I wish we had been warned about though is the road down to the property. We had no warning accept for the day of check in 1 hour before that you require a 4 wheel drive to get down the bumpy windy road. Considering it is a 1 km road on a steep hill there was no chance of carrying all of our food and luggage for 13 people for a 3 night stay. This left us with no way to access the property. The owners said if they were around they would help us get down, but certainly didn't offer to set a meeting time to ferry us. It was minor set back, which would have been no big deal at all had they 1 told us we needed a 4 wheel drive with enough notice to rent one or 2 been willing to set a time to meet us and ferry all of the luggage.

Aside from that minor 'getting to' story it was the perfect stay. We would visit again any day.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We wish to point out that every guest that books this property is told at the time of booking you need a high suspension vehicle, four wheel drive or all wheel drive SUVs or trucks. All our agents are specially trained to inform the guests of this issue because of the steep gravel road to access the property. We hope to see you again in the future.


Testimony for Morningside Ocean Estate

This was the most wonderful property with so much to do. The owner Janet is lovely. William & Sara chefs have the warmest, wonderful personalities with unbelievable food prepared with love. There were fourteen of us strong, making our stay there so memorable with activities from the very young to the adults. Everyone called this an amazing vacation. Thank you to Janet, William and Sara


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Morningside Ocean Estate

The house and grounds were beautiful. oul not have asked for better. ThBut the house was advertised as being in Victoria when actually it was in Malahat and because of traffic it took quite awhile to actully get to Victoria. Also and most importantly the road down to the property was HORRIBLE. I left the place once only because the road terrified me. You needed a 4x4 for sure to navigate it. This should have been told in the original ad for the house. Also, the two bedrooms had lofts which were so high up that there was no way small children were safe using it. So that eliminated 4 beds basically. I think the ad should also have mentioned that.


The EMR Vacation Rentals Response

Thank you for providing us a review of your stay. The ad is very clear about the lofts and with every booking we advise all guests before making the decision to book the property about the gravel road to access the property. We always advise to use SUV or 4X4 behicles when renting this property. However, carefully driven and not overloaded 2 wheel drives that have high clearance are good as well. Yes, the property is located in the Victoria region or what is called the CRD Capital Regional District in the municipality of Langford. The drive is 30 minutes into downtown Victoria. Thank you again and we hope to see you again in the future.


Testimony for Morningside Ocean Estate

I booked morningside for my wedding. I have to say it was the most amazing experience ever. The on site service that we received was truly above and beyond. Morningside is gorgeouse the pictures don't do it justice and they are amazing you will not be disappointed in your stay here. If you are thinking about holding a special event here look no further it will surpass your expectations like it did for me. I know my husband and I and our family will be talking about this experience for many many years to come.


The EMR Vacation Rentals Response

We are glad you enjoyed your stay. Hope to see you again. Thank you for your kind review.


Testimony for Morningside Ocean Estate

Incredible! Amazing location, lovely host, dream getaway. Would highly recommend to anyone looking for a weekend away with family or friends.

Testimony for Morningside Ocean Estate

Wonderful experience at Morningside. The house is very well furnished, and anything that you need in addition to what is provided is a short drive away. Very private location, surrounded by lush nature. The property feels like it is in a tropical destination because of the amazing gardens that Janet keeps. The beds are very comfortable with beautiful bedding. The pool and hot tub were a huge hit, as was the firepit down by the waterfall. Janet is also very accommodating in terms of decorations, etc. for any special event that you may be planning which is nice because a lot of venues are limited in what they allow you to bring/use decorate. For example, we brought string lights and lit up several areas around the pool to add ambience for our event. I can't say enough great things about this property, I would definitely go back again! Perfect for weddings, family/friend reunions, etc.


The EMR Vacation Rentals Response

Thank you for your kind review of the Morningside Ocean Estate. We are very happy to know you enjoyed your stay. This property is very special and it is wonderful your family had a terrific experience there. We hope to see you again in the future.


Testimony for Morningside Ocean Estate

We were very satisfied with our stay as were our entire party of 26.

The location is great and Janet is a very professional and courteous host.


The EMR Vacation Rentals Response

Thank you for your kind review of the Morningside Ocean Estate. We are very happy to know you enjoyed your stay. We hope to see you again in the future.


Testimony for Morningside Ocean Estate

We had a Christmas/Family Reunion at Morningside Estate, with family coming from San Francisco, Portland, Los Angeles, Australia and Guinea, Africa. The house was perfect and as described and everyone had a great time for the week we were there. Fishing, hiking, games, a boat ride, lots of eating and drinking and laughing. Thank you for providing such a great locale!


The EMR Vacation Rentals Response

Thank you for your review of Morningside Ocean Estate. It sounds like this was the perfect property for your family gathering! In the future, we hope we can be assistance in booking your accommodations. Thank you for choosing Morningside and EMR vacation rentals to find your accommodations. We look forward to seeing you again in the future!


Testimony for Morningside Ocean Estate

We had the most amazing time at the Morningside Ocean Estate. As a family we met from all over Canada and the USA. It was a great location with the most amazing views. The amenities were good but many of the furnishings were well worn and need to be replaced. I would stay at this location again and recommend it as well if some of the maintenance was taken care of.

Testimony for Morningside Ocean Estate

A fantastic place to relax and unwind. Very close to Victoria, yet located on a sheltered inlet, secluded and surrounded by mountains makes it beautiful and serene. Very spacious layout with lots of windows and plenty of fireplaces. Janet was a wonderful host. Can't wait to return!


The EMR Vacation Rentals Response

We are so glad you enjoyed the property and hope you consider us in the future.


Testimony for North Lake Waterfront Home

If you are looking for peace and quiet this is the place for you. There was no wifi but for our family that helped us to totally relax and disconnect .We would definitely return.Thank you for sharing your wonderful unique vacation home!


The EMR Vacation Rentals Response

Thank you for your review of Northlake Waterfront Home. Due to the location of the property, wifi is difficult. Yes, being able to relax and disconnect is one of the many benefits of this property. Unplug, relax and unwind! We are happy you enjoyed your family time and look forward to having you stay with us again!


Testimony for Lakeshore Country Retreat

Don't let the plain exterior fool you. This house has gardens like the Butchart, lake views and views of Mt Baker in the distance, and the best owners on earth. They brought us fresh goodies from their farm daily! We picked backyard raspberries and enjoyed them on the glass fronted deck as the breezes off the lake cooled us. Two of the 4 bedrooms face the views and have large sliding doors so you can enjoy the breezes all night long. It was immaculately clean and the mix of original 1980's oak cabinets, tile and hardwood floors with newer upgrades was charming. It was so nice we regretted having to leave for touring each day, and our kids teared up saying goodbye to the owners, who had become like our own grandparents from the old country. An experience we will never forget.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Morningside Ocean Estate

What a beautiful place, ideal for a family of 19 to celebrate our 50th anniversary. The house was wonderful, so much inside and outside space that we never felt crowded. The nine grandchildren loved the trampoline, pool and hot tub, kayaking, playing badminton, roasting marshmallows. The highlight was seeing a mother whale and her calf swim by.
Thanks to Janet for taking such good care of us. I would recommend this place 100.


The EMR Vacation Rentals Response

Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay. We hope to see you again in the future.


Testimony for Bungalow 59


We thoroughly enjoyed our stay in bungalow 59. It was just what we were looking for - clean, well equipped and most of all, very private. The garden area off the pretty dining room added to the ambience. It was perfect for us as family live in the area so we were able to invite them over for a visit. Hopefully, we will have an opportunity to come back again.

Sincerely,
Ron & Lorraine

Testimony for Serenity Bay

Views were amazing. We had a very enjoyable relaxing holiday. The only slight downside were the bedrooms downstairs, they were very dull in comparison and it did take a bit of encouragement to get our daughters to sleep down there as they thought it was a bit isolated and creepy. It meant some people had lovely views and some had none. This could be shown better on the web page.The rest of the accomodation was superb as was the location very peaceful and relaxing. The drive was very steep and as we were given very large cars at the airport it was difficult to get them both on the drive. Although we had a residents permit to park opposite the house a neighbour did complain that we shouldn't park there the first day we arrived not a friendly welcome! However they didn't say anything after that, maybe they just had a bad day. Overall a fantastic house and location and if possible we would definitely try to go again. The local gallery in Lions Bay was very friendly.

Testimony for Serenity Seaside Cabin

We had an exceptional time at the Serenity by the Sea Cabin. The setting is magical and the perfect respite from a hectic world. We loved the isolation, but also loved being able to eat dinner in Victoria after only a short drive. As you know, we did have the problem of the cabin having mice and mice poop throughout the kitchen and dresser drawers, but it was handled to our satisfaction and we enjoyed the treat of staying in the main house. Jim was very kind to us and we were grateful for his fresh produce and eggs.

Testimony for Rathtrevor Retreat

Our experience was good, the condo was not very clean when we arrived and the access code was not set up as promised we just needed a little more insight into how the whole system worked before we arrived and since it wasn't through the office they couldn't help us. It was just luck the cleaning lady was there and gave us the old code as she didn't know how to re set it.

Testimony for Pendray House

We had a lovely time! Beautiful accommodation. Thank you!

Testimony for Manor Suite Off Rockland

We really enjoyed our stay in Victoria. The suite was very clean and modern, and we particularly liked the two-headed shower! The house where we stayed was also in a good location, very close to Government House and within walking distance of many of Victoria's beautiful sights, including Beacon Hill Park, Ross Bay, Oak Bay, Gonzales Hill, etc. Grocery shopping was not quite so convenient we had no car, but it was manageable.

The owner was very helpful in resolving two of the problems we encountered no WIFI internet access initially, and a break-down of the washing machine.

The were only three aspects of the suite that bothered us somewhat. First, the bed was not particularly comfortable, the mattress seemed to sag in places. Second, the suite had little natural light, as it was in the basement. And third, we sometimes got noise from upstairs, as it seems there is no sound-proofing between the upstairs and downstairs levels. Probably the owners also got some noise from us sometimes!

Anyway, overall it was an excellent experience, and we are very happy that we now know Victoria very well.

Testimony for Miraloma 307

Miraloma on the Cove is a very nice quiet spot to get 'away from it all' and I would certainly return in the future. Having said that, the suite I rented for two months was not equipped adequately for that length of time ie. kitchen supplies. It would have been good to know that the studio suites are not suitable for a long term stay. I should have rented a one bedroom unit instead, but was not aware of the lack of some necessities for a long term stay.

However, I thoroughly enjoyed my stay there... very relaxing and refreshing.
By the way, the bed linens were very cosy and comfortable.
Arlene Heppner

Testimony for Capitol Hill Executive House

We loved this house, it had everything we needed. Close to any attraction or just a few minutes away from downtown, malls, restaurants, etc.

Amazing view from the hill and a quite and safe neightborhood. And my dogs were happy to get to travel wih us.

Deborah is a really nice person, if I have to stay more than a week in Burnaby or Vancouver I would definitely book this house again!

Testimony for Serenity By The Sea

The house is excellent, and easily accommodated us a couple with three teenagers and two dogs. We found all necessary house appliances with some nice extras like a hot tube. The hospitality of the owner is awesome. We arrived at night, but even so, he personally guided us to the house, and arranged foodstuff for the night meal and breakfast.
We highly recommend this property.

Testimony for Firenze Condo

The condo was clean and comfortable, conveniently located to public transportation and directly across from a mall with a multiplex theatre. The downside was that it was the month of December and out of 30 days there were only 3 of sun 26 rain and 1 snow.

Testimony for West End Oasis

The apartment was just perfect for what we needed. We were just a couple of blocks away from our son's apartment, so going back and forth was easy. We were also able to spend a week in Vancouver without needing to hire a car since we were easy walking distance to nearly everything we needed. Stanley Park is close by, so we were able to go running through the park and on the seawall every day despite terrible weather!. The apartment is comfortable and the owners have been very thoughtful about the kinds of equipment one might need during a stay. The wireless internet works well, and the printer/scanner came in handy when we suddenly needed to sign and send some important papers. The kitchen is well supplied after a big shop at a nearby supermarket, we were able to prepare meals at the apartment when desired.
We would definitely stay at this apartment again.

Testimony for Fortuna on Howe

The apartment was even better than the pictures. Great location for getting around via the bus system. Very secure and felt very safe. Thanks for everything!

Testimony for Spectrum 31

This is excellent accommodation both for the location and views and the quality of the unit. Isabel was a fabulous greeter and her info on the local area was excellent.

Testimony for Bungalow 59

We came to Victoria and stayed at Bungalow 59 for the purpose of having a baby there. We live in a community where babies are not delivered and as such we came to stay for 6 weeks. We needed a great location and a large yard for our three year old to play in and found both here. The property was immaculate and well stocked with necessities. We loved this property and look forward to staying there again.

Testimony for Yaletown Waterside

Overall an excellent unit, thanks.

Testimony for Magnolia Cottage

The accommodation was in a quiet, relaxing environment. It was clean and well equipped including wireless internet access, and I saw no problem during my stay. It takes only a five minute walk to a nearby park and ten minutes to the seashore. There is no grocery store or any shop within a short walking distance, but you can reach large supermarkets within 5-10 minutes by car. It was the beginning of winter and I had much rain, but there was some sunshine occasionally and it was fun to walk around. Overall, I really enjoyed my stay and appreciate the house owners and EMR Vacation Rentals staff for their hospitality and modesty.

Testimony for Bee Suite on Homer

We had a excellent time in Vancouver and our accommodation helped a lot for this.
Special thanks for Simone and Isabel, they are lovable and competent.
The localization is wonderful, and the apartment very beautiful.
Certainly, I'll recommend EMR to my friends who will go to Vancouver.

Testimony for Resthaven Cottage

The whole greeting thing is an inconvenience. EMR has charges for anything the renter might do but no deductions for when the place rented is not up to what was advertised.

Testimony for Cedar Shores

Our vacation to Vancouver and Vancouver Island was fantatstic. The views from both the apartment in Vancouver and the house on the island were stunning. Having access to kayaks enabled us to gain another perspective on this beautiful part of the world. I will certainly return.

Testimony for Ships Point Beach House

Our month-long stay at Ship's Point Beach House was a lovely home away from home that was very comfortable, clean and well appointed. We would definitely stay there again and hopefully that will be sooner rather than later. The most peaceful and serene place to enjoy ever changing views of the ocean bay's activities. It was so interesting to watch, bald eagles, blue herons, kingfishers, stellar jays, swans, seals, salmon jumping out of the water, and a delightful variety of other birds that we kept our binoculars close by ready to observe continuous scenery and wildlife changes. The private yard was so nice to spend quiet moments. Having a walking trail from our beachfront to the nature areas nearby was an added bonus and very much utilized during our stay. We loved watching the tidal changes and all the variety of activities that changed with them. It is a very special place to relax and nature watch.

Evenings were easy to spend sipping some beverages, dining on Fanny Bay oysters and enjoying the local company and great service just down the road at the FBI- Fanny Bay Inn. Highly recommended for great food and friendly servers.

The beds were very comfortable and we found the kitchen to be nicely equipped. I would add an ice-cream scoop and a funnel too. Everything was in working order and we had lots of extra blankets, towels and bed sheets in stock. Having the washer and dryer was very convenient.

Many thanks for a totally terrific vacation rental experience.

Testimony for West End Oasis

Huge thank you to Brenda Dominy for all her assistance in booking the perfect apartment for my family in Vancouver. She understood clearly our needs and recommended the best place for us. Also a huge thank you to Isabel Portele who was our greeter in Vancouver. She was very informative and made sure our arrival and departure was a pleasant experience. I would highly recommend EMR Vacations for anyone looking to find the perfect accommodation away from home! Thanks everyone at EMR!

Testimony for Zen 203

Noticed that the WIFI was much slower then on our previous stay.

Would also be nice to have access to more channel on the TV Cable service.


The EMR Vacation Rentals Response

Thank you for providing your experience at the Zen 203. We are very glad to hear you enjoyed the property. We are looking into the WiFi issue you mentioned. We have sent the request to the owner to consider. Thank you again and we hope to see you back in the future.

Testimony for Bungalow 59

We would like to thank EMR Vacation Rentals for the great vacation we had while staying in Bungalow 59 in Oak Bay, Victoria, B.C.

The house was in a perfect location for visiting with our two daughters and grandchildren in Oak Bay and the layout of Bungalow 59 was great for entertaining the family and for my husband and I and my mother-in-law to stay in the house together but have our own separate sleeping and bathroom areas. The whole family enjoyed the fenced backyard and the barbecue/patio areas and we were happy to be able to bring our small dog along. It was perfect having the laundry area for our month long stay.

It was also nice to be able to park our vehicle in the driveway of the Bungalow and not be worried about parking on the road as we have had to do at other vacation rentals.

Our reservation agent, Brenda was very informative and helpful in planning our vacation and our greeter was on time and friendly.

We will definitely be booking Bungalow 59 for our next vacation to Victoria and have recommended EMR Vacation Rentals to family and friends for their next vacation.

Testimony for West End Oasis

First time we've visited Canada and 1st time we've used EMR Vacation Rentals.
The apartment and full service we received was excellent, we will definitely use them again.

Testimony for Oscar Winning False Creek Views

Great unit in a good location. Walking distance to Granville and trams to downtown quite nearby. We really enjoyed our Vancouver stay.

Testimony for Wave 7

My husband and I stayed at this condo on Yates street, Wave 7 for two months. The location was absolutely excellent. It was a very clean, bright and modern condo, well furnished and very quiet. The view was wonderful with large front windows. We were disappointed however with the poor kitchen supplies, also some of the lights did not work. The guide on the T.V. kept disappearing and also had some problems with the internet. The buzzer at the building's front door did not work the entire time we were there. It was inconvenient not to have access to the underground parking. Having said that we would definitely stay there again and would recommend it.


The EMR Vacation Rentals Response

Thank you for providing us with your experience at the Wave 7. We are glad to hear you enjoyed your stay. We are looking into some of the missing kitchen items you mentioned and some of the lights that were not working. We believe the cable company has since fixed the issue with the channel guide. We are unsure why the building management has not fixed the buzzer at the front door. This seems to be a problem with the entire building system. This unit does not include parking but there is a public pay parking location directly across the street and another one half a block to the west of the building which can be rented on a monthly rate basis. Thank you again and we look forward to your next stay in hopes of making sure the entire stay is perfect.

Testimony for Presidential Suite

I was led to believe that I had one type of property, and got something very different. After paying 14,000 for a month. When there was a problem, EMR was worried only about the landlord, not me.


The EMR Vacation Rentals Response

Thank you for your reply. The service you booked this property through handles the initial booking only and not the management of the booking. You contracted and paid the owner directly for your booking thus they handled all the customer service for you during your stay. All properties under our Access Direct service have the owners handle all payments and guests services.

Testimony for Oceanfront Escape

Thank you so much for assisting us in our home rental. We had a great stay and the property is stunning. Couple of comments. Your online booking for arrival time and departure time does not give any confirmation that the info has been received. I dealt with this issue on a home rental in New Zealand who used the same type of system. For some reason they did not get our info and we were standing outside for some time after we called them. Hence the reason I emailed you to confirm you had our info. The other thing, small, there were no big beer mugs or cups at this property to have a beer and clam. Maybe you could let the owner know. Other than that, there was every possible thing we required. Thank you again for your help.

Testimony for Aquarius Mews


We have recently returned from a 3 day visit to Vancouver, British Columbia, followed by a short reposition cruise back to Los Angeles. We want to take this opportunity to share with you our experience of staying at the vacation rental condo at Aquarius Mews.
While we found the condo in Yaletown clean, roomy, well-equipped and nicely furnished, and our greeter, Simone was personable, timely, and provided us with useful information about the condo and the building. We do have a few issues we would like to address. As first time visitors to the Vancouver, British Columbia area, we had various questions each day wondering what to see, what to do, where to eat, and how to get around town. Yes, there were various pamphlets and maps in the condo, but we found them to be out of date. As an establishment which provides vacation rentals, it would have been useful and a welcome sight to have a concierge or a front desk person to provide some help.
Another disappointment to us was the view we had from the windows of the main living area of the condo. In looking at the photos provided to us when we were booking a place to stay, we believed we would have a good, clear view of the harbor. Because the photos were somewhat misleading, we were disappointed to have the view blocked in the middle by another high-rise condo project.
The last issue we want to point out was most unfortunate and should never have happened. We arrived in Vancouver, British Columbia on Wednesday, September 19, a hot day by Canadian standards. Our particular condo had been closed up, with the drapes wide open on the hot and sunny side of the rooms. The indoor temperature was 90 plus degrees, making us more tired and uncomfortable after a day of travel. There was no central air conditioning in the condo, only a poor excuse of a window/venting air cooling machine. It took 2 days for the temperature in the living area to drop to a more comfortable 72 degrees. Our bedrooms never got cool enough to sleep well. The miserably hot conditions were insufferable and unhealthy.
We would like to return to Vancouver, British Columbia some day to see more of the area. However, due to the problems, big and small, that we incurred while staying at the condo at Aquarius Mews, we will be looking for a different place to stay. From the paper work, information, and the booking process we received from EMR Vacation Rentals, you appear to be a large company. You seem to have had an oversight on some serious customer service issues.
Seriously, we would have moved to a hotel if we hadn't already paid in advance. Whatever consideration you could give would be appreciated. Trying to sleep that first night was difficult to say the least and the second night was only somewhat better. The third night, with cooler weather and running that floor AC was tolerable.


The EMR Vacation Rentals Response

We thank you for providing feedback on your stay at the Aquarius Mews in Vancouver. We are not happy to hear that the property did not meet your expectations. There are a couple points we would like to address. The first one is with regard to concierge services. Most of our properties we look after are not in the same building thus having a concierge desk in the building is not possible, however, we do have numbers to call for support and ideas of things to see and do. Please call our reservation agents or your greeter as they are deeply knowledgeable on the areas we serve. Secondly, whenever staying with us, call us immediately for support if there is issues with the property you are staying at. We can't help you if we don't know. You are correct, the unseasonably higher September temps can cause the condo temperatures to rise. Usually, opening a window or using a fan helps, but the higher temps normally do not stay for very long. The vast majority of developments in Vancouver do not have A/C. I wish we could be more in control of the weather. We noticed you rated the cleanliness as "Poor" when in your testimonial you made no mention of this, we hope this is not accurate in grading the cleanliness of the condo. The images of the condo are not misleading, to the point the lead image shows the tower in front of the view. There are other images that show the views to the harbour are between two towers. This is not advertised as an ocean or water front property. However, we would like the opportunity to make sure your next visit to Vancouver will be in the very best of properties that meet your needs. We hope to see you next time.

Testimony for Lions Bay Estate

EMR Vacation Rentals booked our accommodations on a very short notice. The service was friendly, prompt and informative. The viewing of the accommodations on line were thorough and the information at the rental house contained sites to visit, restaurants, user manuals and more. Phone numbers were complete for any problems including a phone number for our greeter. Personally, I liked the fact to mention was to tip our greeter as this is something that one might not think of. Our greeter was there when promised and was very friendly. Booking through EMR Vacations was easy and overall a great experience. Thank you.

Testimony for Abode at the Beach Retreat

Our vacation was excellent and we're happy with the bookings servioce these was excellent. Thanks again and if we come back to your beautifull country we will take up again your company.
Kind regards

Lia and Rob

Testimony for The Pinnacle

The service and patience from Brenda Dominy when making my enquiry and booking was excellent and should be an example to the service industry. Also, my greeter Simone, was extremely helpful and knowledgeable about Vancouver.

Apart from a slightly noisy fridge, I thought the accommodation and location was perfect for what I needed. I felt at home!

Testimony for Creekside House

The location of the property was excellent for what we needed. For that reason I ranked the stay average.

The house itself did not meet our expectations for the price paid. The outside amenities were very acceptable but the house is old and smells accordingly. We washed our dishes before using them as the cabinets used to store the glasses, etc. smelled terrible. The furniture desperately needs to be cleaned - I would actually recommend replacing most of it in the living area. The linens, towels, etc. were fresh and clean as were the bathrooms, etc. - so the general housekeeping of the property was good.

The house in our opinion even taking into account a Victoria rental is a 800-1000 a week rental in its current condition.


The EMR Vacation Rentals Response

Thank you for your reply. We have referred your concerns to our cleaning coordinator. Next time you stay will us please let us know during your stay so we can address your concerns when they happen rather than after the fact. We would like the opportunity to make your stay the very best. We do note that you mentioned the general housekeeping was good but you rated it poor. We suspect this grading was in error.

Testimony for Condo at the Pier

The Condo at the Pier was very comfortable and clean, and exceptionally well-equipped. The location is excellent and everything one might need is within a short walking distance. We will definitely consider staying there again.

Testimony for At the Stadium

The unit is within easy walking distance to Canada Place, restaurants, groceries and even a casino. We liked the secured building and parking and quite neighbors.
We were comfortable, however, I thought a few updates and additions would enhance the overall experience.

The furniture in the unit is sturdy but old and well worn as if brought out from the attic or purchased from a second hand store. We felt the furniture takes away from the appearance of the unit.
The TV has very basic cable and did not include any movie channels. We would have brought a few movies had we known.

Also, I'm not sure if it was an oversight there were a few basic amenities not stocked such as paper towels and garbage bags. There was toilet tissue but we guessed it was the result of the being left over from the previous tenants.
I welcome package with coffee and/or tea would have been a nice touch.

It would be helpful to include in your description what amenities are and are not included, as well as what should be done upon checking out of the unit. We were not sure if we needed to remove the garbage, clean the fridge or anything else.

We would consider this unit again but not as a first choice.

Testimony for Abode at the Beach Retreat

The house was very tidy and clean. Only the BBQ grill was very dirty and caught everything on fire as it was needing a good cleaning. So we used the stove to cook.
I would like to mention that if we had know this house was so close to the ferry terminal we would not of booked it. I noticed that after arriving, it looked like the photo that was in the advertisment, did not have the busyness of the termal. Because in the photo at the same angle there is no way we could not see the terminal. Was it photo shopped out? The beach is advertised as a pebble beach, it is more a barnacle encrusted rock beach with oil floating and debris floating from the terminal. We drove to nicer beaches.
Please note it cannot be advertised as free internet. My husband was on the phone for half a day trying to hook up the internet. We had to buy a cable to get better internet service. In the end he could not access his emails from his office as the service was intermitant.
Suggestion a fan provided. We bought a fan as well. It was very warm and when we left the windows open to get a breeze the neighbour had someone arrive at 530 am parked right beside the bedroom window and leave the car running.

Over all it was a very nice area of Comox. The neighbours were very nice.
In the future I will ask more questions about the accomodation. We will not go back to this property.
thank you


The EMR Vacation Rentals Response

Thank for your testimonial on your stay at the Abode at the Beach Retreat. We are glad you enjoyed your overall stay at the property. We would like to address some of the concerns you raised. We will look into why the BBQ grill was not cleaned by our cleaning staff. However, we need to be notified immediately of any cleaning issues so we can send someone out to rectify them. The images are not photo shopped and are exactly as shown. If you look at the lead image you can see the ferry terminal to the left of the property view of the ocean past the palm tree. Also there are many other images in the gallery showing the ferry terminal to the left of the ocean view from the house. The ferry terminal is for access from Vancouver Island to Powell River on the Sunshine Coast. Not a very busy terminal unless with a possible couple extra sailings during a holiday weekend. The beach ise pebbled and rocky. Barnacles do make their home on many of the rocks and beaches around Vancouver Island. Yes, there is free WiFi internet in the house. We are unsure why your husband had difficulty connecting to the network. It could be that the service provider may have been experiencing technical difficulties during your stay. Please call us when issues arise, so that our staff can look after them to ensure speedy resolution. If we don't know, we can't help you. Very warm days on the Pacific Coast of British Columbia are not common, with typically a few days per year getting very warm. Air conditioning units or fans are normally not needed with usual cool breezes coming off the ocean. However, most of our properties do have fans available. We will look to ensure a fan is provided in the property for the future. As for the neighbour having someone running their vehicle at 5:30 am outside your bedroom window, this was not polite of them but it looks like you were able to connect with them and thought they were nice. We are positive that this is not a regular occurrence. We are sorry to hear that the property did not meet your expectations. You are correct to say to ask as many questions about a property before booking it. Our agents try their best to ask as many questions as possible to ensure they are helping you find the perfect property for your stay. Next time, we are sure the perfect property will be found for you. We hope to see you again in the future.

Testimony for Harbourside Park

Great services.

Testimony for Richards Mews


Ein schönes Apartment in einem sehr gepflegten und ruhigen Haus in einer sehr angenehmen Umgebung.
English translation: This is a very nice apartment in a well maintained building located in pleasant neighbourhood.

Testimony for Turner Home Kitsilano 1913

Everything around the service and accomodation provided by EMR Vacation Rentals during our recent stay in Vancouver was EXCELLENT.

The reservation contact was always open to all questions and more than kind. The information given about the accomodation and the reservation procedure was absolutely professional and left nothing to be desired.

The greeting service was another real highlight in kindness giving us not only a perfect introduction to the house but also to the neighbourhood and its shopping possibilities, showing us interesting places to explore and helping us with very valuable information about public transportation nearby.

We felt more than welcome during our stay and spent a truely wonderful week in Vancouver. The excellent and absolutely cordial introduction of the EMR staff made us immediately feel at home. I am looking forward to contacting EMR Vacation Rentals again in the future.
A Big THANK YOU to everybody involved in this perfect vacation!

Testimony for Vancouver Yaletown Condo

The apartment is as described everything worked although it is a little dated. It is stuffed with art work that wasn't to our taste. The decor is very brown and it all gets rather dusty. The best light is in the morning. The bedroom is in a rather odd position and has no windows. It was warm while we there and we needed to keep the windows open at night for ventilation, consequently we could hear a lot of noise from the road. The kitchen would benefit from updating the equipment.

That all sounds very negative but in fact we had a great stay. The apartment is in a terrific location. We loved Yaletown and it's so convenient to grocery stores, lots of great restaurants, public transport, the sea wall etc. The building is very well maintained and we even used the gym!

We appreciated the process of the check in. The greeter was super helpful and gave very good advice on the apartment and the local area. In fact all the administration with EMR was excellent. I would very much recommend their service.

Testimony for Ships Point Beach House

It was such a relief and a sense of security to deal with a reputable company during the booking of our vacation home. After some 'not so great' experiences with internet reservations, this was a welcome change. I dealt directly over the phone with reservation agent Brenda Dominy after I filled out the appropriate forms by email. The process was easy, and Brenda was helpful in every way. She was clear on giving directions and had good knowledge about the property, Ship's Point Beach House. The overall experience was positive and very straightforward. I would definitely use EMR again in the future.

Testimony for Cedar Shores

Our greeter, and owner, communicated with us the day before we were to arrive and was there to greet us at her home when we arrived. She is a very friendly, accommodating person who genuinely wants you to enjoy the beauty of the area and the amenities of her lovely home. We were encouraged to make ourselves at home which you could easily do in this environment. A wonderful family venue. The house is located in a quiet, private area, yet close to many places and shopping areas. There is a wonderful pub just a short drive away serving quality food. We would highly recommend this home for a relaxing vacation.

Testimony for Sunshine Falls

Wonderful property and location. Do not understand the need for the Greeter.


The EMR Vacation Rentals Response

Thank you for providing a testimonial on your stay at Sunshine Falls. We are very glad you enjoyed your stay. The reason we need a greeter is to provide you keys for access to the property, an orientation of the property so you know where everything is, and for EMR to confirm the guest's identity and payment card at check-in for security purposes.

Testimony for At the Stadium

The owner of this condo could easily increase the appeal of this rental with a low cost investment.

1. Bathroom mat was old and tattered, and was quite small. A quick 20 at Ikea would fix this.
2. Bedroom pillows were cheap and unmatched, one hard one soft. Bed linen was thread bare. 75 fix at Ikea.
3. End tables in bedroom and tables in living room were very yard sale-ish. Again, could be brought up to date with low cost Ikea investment.
4. No! I don't work for Ikea!

Testimony for Pendray House

There was a bit of a mix up for the greeter. I didn't have her cell number and when I tried the other numbers given in the email there was only voicemail on a Friday of a long weekend of course Seems that this process could be made simpler.

The house was in great condition. Some of the kitchen appliances and utensils could use an upgrade - knives, frying pan, stove and microwave. There was also no propane in BBQ.

We've been doing this for 9 yrs and this was voted the best one yet. Thanks!

Testimony for The Brae Cottage

The accommodation was great and the view from the deck amazing. The good weather probably helped.

The initial reservation process was fine but it did get a little tricky trying to coordinate email responses and check-in details on the web when we were already in Canada as we did not always have access to these systems.

Can I suggest that, when mentioning it is advisable to tip your greeter, you give an indication of an appropriate amount eg 10 - 20? This avoids any embarrassment on either side.

The only slight draw back to the property was the lack of a washing line or clothes airer - not everything can be tumble dried.

Testimony for Pendray House

We loved staying in Pendray House. The accomodation suited our family very well with the bunk rooms and TV room excellent for the children. The views were stunning and life on the beach at low tide was amazing. The children were able to use the small kayaks and loved paddling about in the inlet.

Testimony for Bee Suite on Homer

It is a first class condo and we enjoyed our stay very much. We will consider coming back not next year but the year after. The only negative comment is with the lock on the bath room door. I told the greeter about that. Should have a device in the unit to unlock the door. Only happened once but it should be addressed for future guests. Thanks.

Testimony for Spectrum 31

Great experience with all your TEAM.
They all should get a raise.
Regards

Testimony for Oscar Winning False Creek Views

We all loved our stay at Oscar winning false creek, the house was perfect with lovely views of False Creek, and so easy to get to Granville Market with all the shops and food. The house was very clean and comfortable
We found EMR so helpful from the very beginning of our booking. Isabel was particularly helpful and lovely.
We will definitely book these accommodation again the next time we come to Vancouver.
Thanks for a great holiday

Testimony for Bungalow 59

We truly loved our stay in Victoria BC and the major factor in our great vacation was our house we rented through EMR Vacation Rentals. The house was exactly as described with a great location and amenities.

We felt very safe and secure with our rental home with no worries about leaving our things and going out to explore Victoria.

We will definately will use EMR in the future.

Cheers!

Testimony for Fortuna on Howe

Our stay in the Condo was excellent except for one item, no air-conditioning. I know its very rare for the weather in Vancouver to be that hot for that long but it was and it was somewhat uncomfortable. Thankfully we were provided a fan and that ended up saving the day and a couple a nites sleep! Otherwise we have no complaints and enjoyed our stay tremendously.

Testimony for Robinson Lake Retreat

August 2012 We had a wonderful time at Robinson Lake. A vacation with fun times to remember.

Having read a particularly negative testimonial for this property, we were a little apprehensive about what we would find. Our fears were totally unfounded. Yes its 30 year old house showing its age. Consequently there is nothing starchy about this place. We found it to be safe, secure, very clean and most importantly ready for some good quality family fun! We found so much to keep us all entertained.

We thoroughly enjoyed swimming in the lake catching the wind in the sailboat, paddling the canoe and other watercraft. The pool table in the garage was great fun too.
The dining table was big enough for our family of 8 to sit around and enough space throughout the house for each of us to find a quiet time.

Most remarkably, there were very few bugs, so sitting out on the deck reading and enjoying the view of the lake was a joy.

Testimony for Resthaven Cottage

Resthaven Cottage is a wonderful rental property. It is located in a very nice neighborhood in Sidney, close to the ferry, shopping and the sea.
The kitchen is very well equipped and a brand new gas BBG is right outside. We hosted a BBQ for 12 and had enough dishes, glasses and cutlery.
The garden is nice. We spent many hours out on the deck.
Sleeping was easy as the beds are comfortable not too soft and the neighborhood is quiet.
There is plenty to do in Sidney. Interesting shops and the Thursday night market is fun. We rented bikes and rode the bike path 30km to downtown Victoria.

In summary we highly recommend Resthaven Cottage.

Testimony for Serenity Estate

Our family had a great vacation and we all enjoy our stay at Serenity Estate. We really appreciated the owner for his hospitality. Thanks.

Testimony for Firenze Condo

Good, clean. Advertised for 4 people but kitchen cookware and dishes sparse for that many people.

Testimony for Domain

Extremely disappointed in this accommodation. The photographs look nice on the website, but what the description fails to mention is that this is a basement accommodation. It has very little natural daylight and the lighting is poor with also not much natural ventilation. There is a staircase in the living room, which takes up a quarter of the living area, but doesn't go anywhere. Ceilings are thin, as a result of which you can hear people walking about on the floor above and when they flush the toilet and take a shower. Low ceilings with lots of sharp edged beams to hit your head on - only good for short people if you're tall, as my family are, you need to constantly duck your head. We found the standard of cleanliness left a lot to be desired with lots of cobwebs and resultant spiders, dirty tissue in one of the bedrooms and a dirty sock under one of the beds. TVs in each of the bedrooms is nice, but it would be good to have a communal TV in the living area, so the TV can be watched as a family. We found the general maintenance of the property poor, with the computer chair faulty, light bulbs out in both bathrooms and one of the bedrooms, wires protruding out of walls, the fridge leaks, the chopping block in the kitchen is filthy and the ventilation grill above the microwave is putrid with grease and grime. Not much work space in the kitchen. The lights in one of the bedrooms kept flickering on and off. Also, in the main bathroom, is the main fuse box to the property with no lock on it - a severe H&S hazard. The bathroom door does not close properly, the glass shelf is insecure, the shower is not sealed properly and the hairdryer is held together with stickytape. The shower in the en suite bathroom is also not sealed properly which allows water to leak onto the bathroom floor, as a result of which there is mould growing on the wall. The toilet is also loose on the floor and there is a towel hanger missing. Master bedroom has no cupboards to put anything in - just a basic wardrobe. The Fenced Yard mentioned in the accommodation description comprises of a walkway with rubbish bins at one end and there certainly isn't any garden, although this is stated in the description, unless you count the front path with volcanic rock scattered over it. Although we enjoyed our time in Vancouver, this property put a slight dampner on our holiday and we certainly wouldn't stay there again.

Testimony for Manor Suite Off Rockland

Thank you for inviting us to share our feedback on our accommodation while staying in Victoria. My husband and I are exceptionally happy with all aspects of our stay. We enjoyed our vacation tremendously. There are not many places where one can travel and feel so comfortable and relaxed like we experienced when we used this vacation property. It offers us exactly what we are looking for. Thank you to EMR and our hosts for making our stay so memorable - again. We had a perfect vacation and thank you very much.

Testimony for Sunshine Falls

The home and its location were exactly what we were looking for our family gathering. As my 84 year-old father remarked about his birthday celebration, It could not have been better! The architecture, art, and decor of the house were rejuvenating, as were the canoe trips to Raccoon and Twin Islands, blackberry picking on the path down to the beach, swims off the dock, drives to Deep Cove through the magnificent forest, al fresco breakfasts and dinners overlooking Indian Arm, and relaxing together to Dee Daniels' Wish Me Love over wine and candlelight on the front deck late in the evenings. It's a beautiful property with lovingly-maintained interiors and gardens, and stunning views. We loved it, and hope to return again.

Testimony for Abode at the Beach Retreat

It was great accommodations with wonderful views of the cruise ships at night and the beach with the tides was awesome and we enjoyed the boat.

Testimony for Courtyard Mews

Although we were in a very large building, the accommodations were very quiet and very clean. It was a very secure building with our own space to park. We were close to everything Vancouver had to offer downtown. Thanks very much.

Testimony for Creekside House

Creekside House is a great house for the family in a nice quiet family friendly neighbourhood next to a park. The house is very well laid out and has most things you need for your stay and was very clean and tidy. We had a great time there and would certainly recommend the house and stay there again. It has a garden and good area for BBQs, although the BBQ supplied is a little on the small side. It is next to the Galloping Goose cycle trail, which is great if you like cycling. There were 4 bikes in the garage, which we did use, however, they have seen better days and the saddles were very uncomfortable, so if you do want to do some serious cycling we would suggest you bring your own or hire bikes. Our thanks also to our greeters, Eric and Dana, who waited up for us on our arrival as we were somewhat delayed.

Testimony for Resthaven Cottage

We had a great stay. The home was in good condition, the only negative issue was the room next to the laundry was in a state of renovation. This was our first time using a vacation home and we found it quite enjoyable. Vacationing this way is much cheaper than other accomodations.

Testimony for Pebble Beach Paradise


Just checking in after our stay at Pebble Beach. The house itself was nice enough, but not everything we were expecting. Of the list of amenities we were expecting, there was no air conditioning, binoculars, telescope, internet access, or video games console. The biggest disappointment was the air conditioning. Most days temperatures were well over 30 degrees, and the house was unbearably hot. This resulted in us spending a couple of hundred dollars on fans. Most of the appliances are old and in need of replacement and are not working correctly. Had we known that there was no games console, we could have taken ours along. We were told there was internet access, but it was only available on Friday before we left.
The owner was away until Thursday late evening, so we did try to make ourselves scarce on Friday, but we returned on Friday around 6pm hoping to enjoy our last evening on the island, but the owner had friends over in the garden, and were using the hot tub, so we were unable to use the amenities.
I do feel that having the owners on the ground level is a big turn off, especially when you have children. We were unsure if their friends in the garden were child friendly, or safe for the children, The noise from the basement when they were playing musical instruments kept the children awake, and the ongoing problem with the neighbour made our stay a lot less enjoyable than we were anticipating. The neighbour is in dispute with the owners, and spent the week taking photographs and complaining about the public using the beach etc. We tried very hard to keep noise down, and kept the children away from the boundary, but it made us feel very uncomfortable knowing he was watching us and taking photographs.
I do feel that you need to know this information, before letting the house again. I have no hesitation in using your company again, but would not want to rent the house again.

Testimony for Elysium

We had a wonderful vacation at Elysium. The view was to die for and the home was very clean and organized. The only negative is that the website said there were binoculars and we could not find them. We left ours at home. You need binoculars to see all the wildlife, yachts, sailboats etc. Would definitely rent this home for another vacation. Five stars from us.

Testimony for Cedar Shores

This is a truly a home away from home. The house comes with enchanting seaview with seals and the likes swimming by. A few steps to the private dock makes fishing and crab catching an everyday activities. Inside the house, everything you need is there should it be for cooking, card playings, reading, computer. Lastly, we are grateful for the warm hospitality by the owner.

Testimony for Le Hermitage Penthouse


We had the three bedroom penthouse, however, we couldn't use one of the bedrooms due to a blind that was broken so you couldn't sleep past sun up and the lights kept our family members up at night. It was disappointing as we had to shuttle part of our party to a hotel and pay extra for 4 nights at a hotel. EMR Vacation Rentals and all were great, it was the whole blind issue. Also, it was a little bit of a hassle as we had to purchase shampoo and soap for the 4 nights.
Otherwise, beautiful view and nice place.


The EMR Vacation Rentals Response


Thank you very much for providing us a testimony on your recent stay at the Le Hermitage Penthouse in Vancouver. I'm happy you thought the place was beautiful and nice. We hoped you enjoyed your stay.
Please, next time you plan on staying with us at any of our properties, contact us with any issues that arise with the property during your stay. We have a good group of people who can respond to property maintenance issues in a timely manner. Finding out after your departure does not help us to make sure your stay was the best it could be.

Testimony for Anderson Cove

Thank you for soliciting my opinion on my recent experience at Anderson Cove. Below are only constructive criticism and I just wanted to bring it up for future improvement to your services. I have rented many vacation homes before and often dealt with VRBO and found their check in process much easier, about 4-5 days prior to our arrival I was trying to contact your company through email, but was not able to get respond back. I tried to phone the day before but the person was away on holidays and I wasn't able to get a hold of them. Anyhow until the morning of our arrival I wasn't sure if I could get in to the house or not. After all I was able to get in touch with Dana and what a sweetheart she was, can't say enough about how wonderful she was to deal with. I also met Matt the owner, he was a great pleasure to talk to. He was very hospitable and allowed us to check in sooner. We loved the house the location and the space. Unfortunately even though I had paid 200 for cleaning fees the place was not clean at all. There was dust, hair, spider web everywhere in the corners. The furniture was falling apart and the chairs were on their last legs. I would have thought the standard for a home like this would be a little bit higher.
Again this was a beautiful place and my initial thought was I would love to stay there every summer and make this trip an annual event but I am not sure if I would stay at Anderson Cove. Loved the owner, loved the location, and loved the house.

Testimony for The Brae Cottage

Wir haben zwei schöne Wochen in der Brae Cottage verbracht. Das Haus ist komfortabel eingerichtet und es hat einen sehr schönen Blick auf das Meer. Mit den vorhandenen Ferngläsern kann man Kreuzfahrtschiffe, Wale und andere Dinge gut beobachten.
Im Garten des Hauses wird man von Hasen und Wachteln besucht. Das Haus liegt in einer ruhigen Gegend. Wir haben die Ruhe sehr genossen - auch bei der Benutzung des Whirlpools.
Der vorhandene WLAN-Anschluss war optimal. Es gibt auch einen gut funktionierenden PC.
Annehmlichkeiten wie Restaurants und Ausflugsmöglichkeiten erreicht man in ca. 20 bis 30 Minuten. Auch Victoria ist in ca. 40 Minuten gut zu erreichen und man kann dort viel erleben. Ebenfalls sind die Weinrouten und die Proben in den Weingütern ein besonders Erlebnis.


English translation.
We spent two beautiful weeks in Brae cottage.
The House is comfortably furnished and it has a very nice view of the sea. With the provided binoculars you can watch cruise ships and whales and other things well. In the garden of the House, it is visited by rabbits and quails. The House is situated in a quiet area. We have enjoyed the tranquility - also the use of the hot tub.
The existing Wi Fi connection was optimal. There is also a well functioning PC.
Amenities such as restaurants and excursions can be reached in about 20 to 30 minutes. Also Victoria is easily reached in about 40 minutes and you can experience much there. The wine routes and the wine tasting in the vineyards are a special highlight.

Testimony for Beach Towers

The condo was poorly equipped, with poor furnishings, minimal cable service, and construction noise during the days. Floor plan was very poor, with the only deck off the second bedroom, and poor kitchen layout. Furniture looked like it was re-runs from someone's house. There were no fans when we arrived, and poor ventilation. Parking was challenging, as we had a small car spot we drive SUV's, and no bike storage. However, location was great, and service from EMR was good.


The EMR Vacation Rentals Response


Thank you very much for providing your experience at the Beach Towers. We are sorry the property did not meet your needs. We are confident the property images portray the furnishings and the layout accurately. EMR Vacation Rentals agent did make you aware of the construction nearby and you did a drive by viewing of the building to confirm its location and the construction work. However, this is a major metropolitan centre with construction going on throughout the business hours of the day time. We have no control over building projects throughout the city. Most parking stalls in downtown Vancouver condo towers are built for mid sized SUVs and smaller vehicles. Large trucks and over sized SUV's find it challenging to fit with a lack of space on either side of the stalls. We experienced a mini heat wave during your stay but weather conditions in Vancouver generally are cool and opening a window will let the ocean breeze come through, however, this property should invest in a couple fans we agree. As for bike storage, the property does not advertise any additional storage.
We are happy to see you liked the location and felt our service for you was good. We hope to be able to find you a property more suitable to your standards the next time you stay in Vancouver.

Testimony for Le Hermitage Penthouse

L'Hermitage Penthouse is a wonderful place to stay in downtown Vancouver. The views are quite incredible, and it is very convenient for anything you might want to do or see. The apartment is well equipped, and the accommodation very comfortable. A bonus is the parking - two reserved spaces in the secure basement garage. Brenda Dominy from EMR Vacation Rentals was extremely helpful - telephoning me in England from Canada to sort out our reservation. Kate, the greeter, was equally helpful and they both made our short stay the success it was. Many thanks to them both.

Testimony for Oceanfront Escape

We enjoyed out stay at this home. It was spacious and the view was everchanging. We would consider staying here again if we visit the Island. Only thing, it was a very hot summer for this area, unusually hot, and upstairs was difficult to sleep until about 2 am in the morning, then it was ok. No one has ac on the Island because it usually never reaches these temperatures. But August is getting hot everywhere. Nice location, close to the Butchart Gardens and Victoria. Mill Bay is only 35 minutes away if you catch the ferry right so good reason to stay here. Nice folks in the neighborhood to talk too and lots of rabbits.

Testimony for Cedar Shores

Absolutely awesome from start to finish. Everyone was so nice and so helpful. This was the very best experience we have ever had, and we wholeheartedly recommend your company and this home.

Testimony for The Pinnacle

I have enjoyed my contact with Brenda at EMR right from the very first e-mail that I sent in asking about rentals in Yaletown. The information provided was always clear, upfront, and professionally delivered. The greeters were top notch and made my arrival that much more pleasant. The unit was clean, well stocked, bright and airy. I had all of the things provided for my stay as well as the advantage of the location! I look forward to using your services again.

Testimony for Pendray House

EMR was extremely helpful throughout the whole process. We had a large group of people with a lot of different needs so they helped us find the best rental for everyone. Anytime we had a question before or after we made our reservation they were quick to answer. When we are booking our next vacation, our first stop will be EMR.

Testimony for Richards Mews

The apartment is well located and within walking distances of different city interests. The greeter was very helpful and friendly, we appreciated her care. The main problem is the warm apartment and lack of air and the accommodations for a third person not comfortable if an adult or teen. The size of the apartment would justify air conditioning as leaving windows open was very disruptive lots of noise in this neighborhood all night and early morning. Very warm apartment. The hide-a-bed mattress was very uncomfortable with springs at the surface of mattress. Our daughter needed to use the couch to sleep. The bathroom was moderately clean and could be improved we found towels with a fowl odour needing to be washed again. Remediation of these issues would guarantee a better value for this stay.

Testimony for Manor Suite Off Rockland

The owners of the property are very nice, and the suite is nicely appointed. The bed is comfortable, and the kitchen is useful for quick meals. The neighborhood is beautiful, and the walk into town is great for those who enjoy walking. The suite is in a walk-out basement, and though there are windows, it is a bit dark.

Testimony for Maple Retreat

The house was perfect apart from not having air conditioning, this would not have been such a problem if there were mosquito blinds at the windows and doors so that we could have had some air flow through the house. At all times the house was warmer inside than outside. Meet and Greet lady Sandra was just lovely and on time and helpful, you need to keep her. Hopefully we will use this property again in the next year. See you again.

Testimony for On The Beach

Although advance booking and financial process were good follow up to our concerns was very unsatisfactory. We are very displeased with an exhoribitant rental fee charged for a very dated unit. Beds were extremely uncomfortable and pictures do not demonstrate the dated age of all furnishings in the units rented. We will not recommend these units to friends or family who live in Metchosin or out of province visitors. Unit was very clean, however, that does not make up for the out dated furniture. Our comfort level for family meals, TV viewing, sleeping was very poor. This rental is not good value for the exhoribitant rental fees charged.


The EMR Vacation Rentals Response

Thank you very much for your letter providing your experiences at this property. We are sorry the furnishings are not appointed to your taste. We feel the images do demonstrate what the property does provide. Yes, the furnishings are retro and the rate value is reflective for a 4 bedroom sandy beach front vacation rental, which is hard to find in the greater Victoria area. Your party had 7 people staying for 1 week. This means the per person value was $51.02 a night. We suspect it is an error that you rated the cleanliness as "poor" but in your testimonial claiming the unit was "very clean". You also mentioned the booking process was "good" so the we suspect you mean't the reservation agents service was good and not "below average". However, we have forwarded your experiences to the owner of the property as they may wish to take your concerns into account for future updates to the property. We are sorry you did not enjoy your stay but since there are no complaints about the beach at least we hope that part of your stay was exceptional.

Testimony for Abode at the Beach Retreat

We were very pleased with the vacation rental. I would recommend it to my friends. Wifi internet connection was very poor, had a hard time to use as service would come and go. Had a great time. Planes are a bit loud.

Testimony for The Lakeside Cottage

We had a great stay at the Lakeside Cottage, but found the website to be misleading as this is a one room cabin with a murphy bed in the living room. Also it was not as clean as could be with cob webs and dead insects throughout. The location was perfect though and we really appreciated the flexibility of our reservation agent.


The EMR Vacation Rentals Response

Thank you very much for your letting us know you enjoyed your stay at the Lakeside Cottage also for providing us some constructive ideas to better advertise the property feature. After a review of the listing, we have made some adjustments to show the queen Murphy bed and to mention that the cottage is a studio style open plan. We are reviewing the cleaning issues as pointed out to ensure it is corrected. Thank you again and we hope to see you again soon in the future.

Testimony for Sheraton Wall Centre 11

The accommodations exceeded our expectations and contributed to us having a wonderful time in Vancouver. The location was spot on! We found the unit to be clean and beautifully decorated. All the appliances were in good working order and the unit was very well stocked. If there was a negative, it was that some of the dresser drawers in the master bedroom were unusable. We would definitely consider this unit in the future.

Testimony for Abode at the Beach Retreat

Beautiful Spot, all the comforts of home, very nicely appointed. We would have appreciated a selection of movies, some board games and a bird book. The tow planes were super annoying, but overall that is a small thing. Also, would have liked a slightly larger BBQ. Again, the above is for your reference and are not major complaints. Overall we loved the Abode at the Beach and would definitely come back.

Testimony for Edgemont Oasis

We live in Hong Kong, my parents and my sister and her family live in Edmonton. Every year we meet in Vancouver and we rent a house so that we can spend as much time together as possible.

I was surprise that someone was living downstairs next to the Laundry room. I noted that on the description it stated that there is a private caretaker's residence on the property. It did not state however that the caretaker had complete access to upstairs as there were no locks on the doors. It did not state that someone was actually physically living there.

I went downstairs on the July 26th to do my laundry and was surprised to see the doors to the caretaker's residence completely open, music on full blast and someone using the clothes dryer.

I think that the fact that someone was living downstairs was inaccurately disclosed in the description. I also thought the amount I paid for was for an entire house not part of the house. Knowing the fact that someone was downstairs, we did not use the basement. I rented a house because of privacy, if I had known that we would be sharing then I would have stayed in a service apartment or hotel.

I am disappointed on the lack of disclosure in your description. I would suggest that you rectify the description otherwise I would be hesitant to use your service again.


The EMR Vacation Rentals Response

Thank you very much for your review of your stay at the Edgemont Oasis. We are sorry to hear that you did not enjoy your stay at the house. By reading your review, it is not the overall property that is a concern but the security between the caretaker's suite and main part of the house. This will be discussed with the owner to put a lock on the laundry room door. However, we do wish to address some of the other points you brought up with regard to disclosure of the caretaker's suite. As you correctly point out we do advertise there is a caretaker's suite on the property. We are unsure how that can be viewed as possibly unoccupied during a guest stay. The reason why we advertise the caretaker's suite is to show guests, like yourself, full disclosure that there is a person living in the caretaker's suite. The caretaker does not have full access to the house and are aware of this policy. The laundry room is shared by the caretaker suite and the main house. The caretaker tenant is allowed to use the laundry room periodically. There is a door between the laundry room and the main part of the house, the caretaker's suite has a door to the laundry room as well. This means there is two doors and a room between you and the caretaker for privacy. One door while the caretaker tenant is using the laundry room. You can make sure this door is closed during your stay. We will look to make sure the caretaker tenant makes sure their suite door to the laundry room is closed even when using the laundry room. As mentioned above we are going to put a lock on the laundry room door for added security. Thank you again and hopefully we will see you again in the future.

Testimony for False Creek Breeze

We stayed at False Creek Breeze while my husband was getting medical treatments nearby. The location was great, walking distance to everything as well the water taxis provided a convenient and relaxing way to go to Yaletown and Granville Island.
Our accomodations were clean and modern. There were only a couple of downfalls I can think of, we personally would have preferred a unit on the front of the building, as it was summer and there was no air conditioning we had to keep the windows open all night and it was a little noisy from the nearby police station, garbage pick up in the morning and the seagulls, haha. But we live on a farm in the Fraser Valley so this noise may not bother others. The radiant floor heating would be nice in the winter but would not turn off so perhaps this could be figured out for future guests staying in the summer, it just added to the heat in the unit.
Besides these few things our stay was very good.

Testimony for Robinson Lake Retreat

Robinson Lake Retreat is a very spacious property with a nice 'lived in' feeling with many of the owners personal effects available for use e.g. the vast LP record collection and turntables. Its in a lovely location. Its fixtures and fittings are dated and collection of paintings bizarre. Carpet rather than lino in all the bedrooms would be nice. We thoroughly enjoyed our stay and meeting the owner on arrival. He did not wish to 'outmuster' us on departure but we did call and speak to his mother.

Testimony for Miraloma 209

We did have the following problems; the toilet flushed 9 to 14 times after each flush. Our phone did not work for over 10 days so we had to wait until building repairman was working to be able to report it. It took 5 more days to repair. We had to go down on the floor to turn on and off the water in able to use the toilet. When it was fixed it still half flushed about 8 or nine more times. The phone finally started to work after 10 days - the building manager nicely let us use the phone in the board room until it was fixed. I wish there were some instructions as what to do when the wedding music in the garden and The Latch continued loudly after midnight. We did enjoy our stay and the unit was quite nice except for the toilet and phone problems.

Testimony for Marina Breeze

The Marina Breeze apartment is a dream. The location is perfect and very quiet despite the bridges close by. The unit is beautifully decorated and very functional. Our greeting agent, Isabel, was very kind and gave us good tips about places to visit in Vancouver and surroundings. We will return to Vancouver and will definitively book a rental from EMR.

Testimony for A Herons Rest

We enjoyed our stay very, very much. The house, the sea, the wildlife and all the stuff we might use, the phone calls, and so on. A week is way too short. For sure, we hope to come back again. It was a very long, but very beautiful drive from Alberta. Greetings from Jan and Annemieke. Fort Macleod AB

Testimony for Zen 203

The apartment was far better than I had anticipated, even though it looked lovely. It was perfectly clean. And was very high spec. The patio had fantastic furniture, and was ideal for catching the sun. Everywhere was spotless, and the equipment was all of excellent quality. I could not rate it more highly.

Testimony for Capitol Hill Executive House

This was our first vacation for our extended family where we looked for a house rather than multiple hotel rooms. It turned out to be a very positive experience. The Capital Hill Executive House was perfect for us in terms of sleeping capacity, and proved to be an excellent home base for our stay in the Vancouver area. The kitchen amenities, dining and living room areas were just right for our needs. The location, while not in the heart of the city, was within a very reasonable driving distance. All in all, this was an experience we would gladly repeat.

Testimony for Anderson Cove

I thought EMR did an outstanding job. I appreciated the clear email confirmation throughout the reservation process. Having a greeter available to answer questions in advance of the visit, open the home and ensure everything was in working order was also a nice touch.
The Anderson Cove property was as we expected. It was rustic, but the home was well equipped and the welcome booklet had a lot of pertinent information. However, having the well run dry was an unpleasant surprise. Although it was repaired that evening, we were unable to prepare dinner at home and had to make alternate plans at the last minute after a long day out on a whale watching excursion. Since we were only there 3 nights, I would have expected fully functioning water for the duration of our stay.
Overall, we thoroughly enjoyed the vacation and would recommend EMR, British Columbia and the Sooke area in particular to family and friends.

Testimony for Sunshine Falls

The property was outstanding, and Simone was excellent to work with. Thanks for helping make our Vancouver Vacation so pleasant.

Testimony for The Brae Cottage

We had a very relaxing and restorative stay at the Brae this summer.

The house was very clean, comfortable especially the couches.

The information booklet provided in the cottage could use more detailing. For example, there was information missing about the tv/dvd player and the hot tub.

Testimony for Le Hermitage Penthouse

Overall, the accommodations were very nice. We were surprised that 2 or the 3 beds did not have mattress pads and felt this took away from the comfort. Also, one of the 3 showers had a semi-plugged drain that left occupants standing in ankle deep water by the end of an average shower. We wanted to share these two items with you as a suggestion on how to improve this particular rental.

Mary

Testimony for Cedar Shores

Cedar Shores Vacation Home was a beautiful home with lovely views. I loved being able to have direct ocean access from the back yard. It was a very peaceful setting but yet only 20 minutes to downtown Nanaimo. Our whole family had a wonderful time there and we would recommend it to our friends.

Testimony for Miraloma 203

Miraloma was a beautiful setting and Sidney was a great place to visit.

Testimony for Deep Cove Lookout

What a beautiful location and a great house. I will be back.

Testimony for Cedar Shores

The view was amazing, the house suited us just fine and the owner very accomodating. Would rent it again and refer as well.
Our family had an amazing time and fantastic memories.

Testimony for Oscar Winning False Creek Views

The condo was awesome, view amazing, comfy, clean. Walking distance from Granville Island and many things. Also close to bus lines. Only a beautiful 30min walk to downtown. We loved it. We were there for a conference, much more economical and relaxing then a hotel, even a great hotel. EMR was awesome.

Would suggest to EMR that you allow people to put payment and deposit on different cards. That is a lot of money to put on one card.

Testimony for Deep Cove Lookout

We had two families of 6 in the cottage and had lots of space for all of us to eat meals together, and relax on the deck together. Also the bedrooms are all spacious which allows for spreading out our luggage, as well as lots of closet and dresser space to use. Four washrooms for 12 people was also great. One evening we had additional family over for dinner and could seat everyone between the dining room and deck. 25 people all together. The kitchen is also nicely spacious to allow several of us doing meal prep at once. It's a wonderful cottage with an amazing view and lots of space for everyone in it. It would have been nice to have had water access. We generally walked into town and used the beach there which was alright. Deep Cove is a nice little town. Also we found the access to various places to be quite convenient. We had a lovely stay.

Testimony for Domain

A dark, cramped basement apartment with low ceilings. The decor is rather stylish, but overall the place is constrictive and rather depressing. Trash strewn in the entranceway doesn't help, either. The so-called master bedroom is so small there's no room for dresser or nightstand and its attached bath is cruise ship size.

Ethnic-bohemian neighborhood holds some interest and a variety of good eateries, but is on the eastern edge of the city and out of walking distance from other attractions. And the house sits at the intersection of two very busy, noisy streets.

Don't be fooled by the pics of the place, which show it as bright and airy, or like us you'll be disappointed.

Testimony for Anderson Cove

A pretty, relatively secluded spot on water that was sheltered and swimmable and canoeable. A number of lovely parks for hiking close by and great food that, despite the seclusion, is as close as 10 minutes away. The home is bright and spacious and relatively well appointed except for a lack of waste baskets. Decor is pleasant, if a bit heavy on the knotty pine.

Renters should be aware that getting to the dock requires a bit of a hike down a steep, narrow path.

All in all, a fine place to kick back and enjoy the outdoors.

Testimony for Ravenwood Cottage

We, including my sister-in-law's family enjoy very much our stay in Parksville Ravenwood Cottage and we're looking forward of spending sometime again next year. It's a great place for a family to stay. With all the amenities, parks, beach, natural parks etc. around the area it's just the right place for us to stay. I would surely recommend this place to our friends. We surely be there again next year.

Testimony for Morley 303

I will never use the services of EMR Vacation Rentals again. In comparison with other rentals we made in the past, we felt it was complicated extra fees for greeting extra fees if we could not be there for the delivery or pick-up of crib for the baby, etc.

However, we enjoyed the accommodation very much.

Testimony for Resthaven Cottage

Without doubt one of the best holidays I have ever had. Polite, friendly and efficient service from the booking staff. Lovely cottage,ideally situated and friendly neighbours. Just a pity the weather wasn't a little warmer but that is out of your control. Keep up the good work.

Testimony for West End Oasis

Your service, from the original correspondence to the efficient greeter and the stunning accommodation, was excellent. We will definitely use your service again whenever we visit Vancouver.

Testimony for Domain

We enjoyed our stay very much, although the address was somewhat confusing as in my case, driving to it from the airport by a taxi driver who wanted me to get out on Commercial Drive even though I couldn't find the address caused quite some stress we were given a Commercial Drive address that doesn't exist, and actually the entrance to the apartment is on First Avenue. Furthermore, we had no idea whatsoever that it was a step down from the entrance alley somewhat like a basement flat, which was rather disconcerting.

I would suggest installing a switch in the bedroom with sitting room and raised bed, because at night it was quite a task to feel my way to the bathroom.
Otherwise, very good, we enjoyed our stay.

Testimony for Tanglewood 47

We had an awesome time. Special thanks to greeting personal.

Testimony for Morley 303

It was an excellent location, we could walk to anywhere downtown or on the harbour and in fact used our car very infrequently. It was great if you have a dog as there are 2 green spaces across the street. There are excellent restaurants and pubs within 5-10 minutes and the cafe/restaurant around the corner is a great breakfast/lunch spot.
The only concern we had was with the car. Unloading in the alley cost us a parking ticket even though we only left the car unattended for 10 minutes. If you are lucky it is better cheaper to park at one of the street parking spots on either side of Waddington Alley. The second concern with parking was the lot where our pass was for. If we left in the morning and returned before 3-4 pm we could not find parking in the lot and had to pay for parking at another lot, so advise that you make a long day of your car trip or if there was some reimbursement or allocation for another of the Roberts lots it would be nice.
Despite the issues with the car we would return to this location in a heart beat. We still haven't seen all of Victoria, even after 2 weeks, and we never got further north on the island than Butchart Gardens.

Testimony for Abode at the Beach Retreat

Beautiful place to stay!

Testimony for Aquarius Mews

A very enjoyable time in Aquarius Mews - location perfect for everything and great views. Tastefully decorated and furnished apartment with well equipped kitchen.

Testimony for Robson Urban Retreat

The service and communication was excellent. We would certainly use this service again if needed. Location was fantastic and we appreciated the owner allowing us to have a small dog.

Testimony for Strachan Point

The house was beautiful and clean. The pool was especially good - well heated and comfortable. A few suggestions for the future

- Better directions to the house. The website directions were terrible - it made no sense at all and we got extremely lost.
- Spray the house for mosquitos - there were lots of mosquitos in the house - we all walked away with multiple mosquito bites.
- Add a stereo or way of listening to music in the house.
- Provide better cookware - cast iron skillet, better sized skillets, pans.

However, we overall really loved the view and enjoyed the house itself.

Thank you!

Testimony for Morley 303

The flat are 303 Morley was generally well-equipped and well-maintained. The location is unbeatable most everything is within easy walking distance. The Welcome Guide with information on Victorias attractions, transportation, restaurants, etc., was particularly useful, though it could use updating in some areas. The Malahat no longer runs, for example. I look forward to staying with you again and will recommend your service to friends.

Testimony for West End Oasis

Great service and accommodation look forward to booking with EMR again and certainly will recommend this accommodation to business, friends, and family.

Testimony for A Herons Rest

It was very quiet and private which is a plus. The beach was lovely and the wildlife interesting. The washer and dryer was also a plus. I would also like to say that the fireplace is amazing. It heats up the whole building quickly and there was plenty of firewood available. We felt that our time at A Herons Rest was a positive and enjoyable experience which we would like to have again.

Testimony for Strachan Point

Great view, beautiful home. Location is a bit remote for basic supplies but quick access to Stanley Park. Couldn't beat the deck and and overall tranquility.

Testimony for Sheraton Wall Centre 11

The apartment was lovely, only wished there was sun on the balcony!

Testimony for Creekside House

Overall, it's a really nice place to stay, our expectations were met. We enjoyed the quiet of the neighbourhood, and the kindness of the neighbours.
We have had a great time in Creekside House.

Testimony for A Herons Rest

We've just returned from a week at A Heron's Rest - myself, my husband, his mum, dad and brother, and out 19 month old son. So here are our thoughts

Firstly, wow, what a setting! Perfectly secluded with the sea just a few metres from the garden, but also within walking distance of the shops for supplies. It was wonderful sitting outside, watching the wildlife. We saw sea otters, dolphins and the eponymous heron at high tide bald eagles, crabs and fish in and around the rockpools at low tide and deer and a racoon in the woods around the house.

A Heron's Rest is an older property and so is a little dated in its furniture and decor, but was extremely comfortable and had the feeling of a well-loved home rather than just a neutral place to sleep. The kitchen was very well equipped, with every utensil or pan you could possibly need alas no dishwasher though!. There were also many extras which we, and our toddler, really appreciated the piano, the lawn games, the Landlubber boat, the slide and swings, the supply of felt tips and paper, the videos and all the games and toys. My in-laws loved the powerful binoculars and the wildlife books and my mother-in-law spent hours glued to them waiting for the sea otters to surface.

The layout of the house was wonderful with the open plan living area and huge picture windows. The bedrooms had plenty of room for suitacses and the beds were comfortable. The only downside was that there was only one bathroom between the six of us. However, it was huge, with plenty of towels and storage and hanging space, so the inconvenience was minor and was totally outweighed by all the positives the house offered.

I have marked down the reservation agent's service only because the agent invoiced us the wrong amount - the low season instead of the shoulder season. It was no problem and we emailed her back to say that we were being charged too little. However, before we heard back from her with the correct higher price, we'd received an aggressive email from someone else demanding payment. It was all resloved, and other than that misunderstanding, the service was excellent.

A nice touch was that our hosts emailed us a week before we arrived to tell us what wildlife there was around, and also phoned us our first morning there just to check that we had everything we needed. Our greeter, Susan, was also very helpful and thorough and was very accommodating with our arrival time.

So in summary, a fantastic place to stay for a really great vacation.

Testimony for Serenity Seaside Cabin

The cabin was a beautiful, peacful place to relax and explore British Columbia. My friends and I enjoyed the perfect ladies retreat and were able to prepare well based on Blake's EMR agent detailed information. We conquered the steep dirt road to the cabin and were able to find our way to some nice spots based on our greeter, Jim's, excellent recommendations. We had sunny mornings to enjoy eating breakfast together on the porch and watch the harbor seals and bald eagles. At low tide, we were able to explore near the dock to see the little tide pools and some interesting jellyfish. We were short drives from groceries, Victoria, and Butchart Gardens making this a perfect spot to either rest on site or go into town. We had a wonderful time and if we get a chance, we would love to return.

Testimony for Parkwood Condo

The ideal condo for us, very clean and easy to maintain. Fully supplied and all amenities and appliances were in perfect working order. Within walking distance to shops and a great walking trail.
Greeter was friendly and helpful. We would stay here again and highly recommend it to others.
B & B
Reno, NV

Testimony for Bee Suite on Homer

I think I will stay again in this suite, but I also want to ask for some improvements and things I missed especially when I did the laundry, respectively

1. a better iron
2. a bigger ironing board
3. a cloths dry rack
4. a better matress - we are Europeans and therefore we had big problems with the bed it was too soft.


Testimony for Point Grey Cottage

We had a lovely stay at the cottage. The only thing we would recommend is to have the dishes cleaned before guests arrive we did wash most of them before usage and the shower was a bit difficlt to keep clean as the drainage needed cleaning as well. Apart from this lovely neighborhood, nice little house, we loved the furniture. The son of the owner living downstairs was very nice and helpful as well.

Testimony for West End Oasis

The unit we rented exceeded our expectations. It was well-equipped, clean, and comfortable. We enjoyed being able to make meals and the kitchen was very well equipped. The location was perfect. We had excellent service from our greeter. We will definitely use EMR again!

Testimony for Spectrum 31

I live in North Delta and am very familiar with downtown. The location of this condo could not have been better. The accommodations were absolutely perfect and the greeting service was the best it could possibly be. Compliments to Simone! The only comment I wish to make is that the elevators were slow however, when you get to the 31st floor and you are looking at all of downtown etc., you soon forget about the elevator! I would highly recommend this accomodation.

Testimony for Richards Mews

We found Richards Mews to be perfect for our short stay in Vancouver. The condo was clean and comfortably furnished, with a well equipped kitchen. It is ideally located within walking distance of Yaletown's restaurants and Sky Train station and with the shops of Robson Street and Granville Street just a couple of blocks away. Our greeter was prompt on our arrival and showed us all of the facilities that the apartment had to offer. I would highly recommend this condo!

Testimony for Astoria 19

Very disappointed, we were told we could rent for a month for 2000 if we decided to rent longer after 2 weeks, but that wasn't the case. Then we had a family emergency & had to leave after 1week. Never received any offer of compensation or even a call. We have used VRBO a lot in the past years..over 10 times. This condo was nice but the greeter was very scattered & had a real issue with finding keys when we checked in but she really came through for us when we had to leave early because we had a death in the family.

We left a coat in the condo & I tried to get ahold of the agent but there was no answering machine & no answer. We paid a lot of money for very poor service.

Testimony for Sheraton Wall Centre 11

We liked the accommodation. The place was great. We liked the general layout of the apartment the parking was great the location was great security was a bit laborious the second bedroom could have been more comfortably arranged. The noise of water running in the main bedroom apparently the air circulation was annoying but not a major distraction. We especially appreciated the efficiency of the rental agent.

Testimony for Pendray House

We had a wonderful weekend at Pendray House. The setting was beautiful. The house had very comfortable beds and soft cozy duvets on the beds. The kitchen was equipped with all the necessary equipment an tools. There were books on the shelf for reading. Lots of outdoor seating. The weather was fantastic while we were there. It was the first really nice weekend in the area so our timing was perfect. It was great for walks or looking at starfish on the beach when the tide was out. We were a group of five women friends from high school celebrating our 40th annual get together. The five bedrooms and three bathrooms really added to the enjoyment of the weekend. The short drive to the airport or ferry made it very easy to get everyone in our group to their destinations after the weekend. A rental car is a must if you plan to see the surrounding area. The only improvement I would make to the house is to widen the driveway so it is easier to get in and out of and possibly make room for two cars to park side by side. The only thing that was missing in terms of supplies at the house was a box of facial tissue Kleenex.
I would stay there again with a group and would highly recommend it to anyone else.

Sincerely, Maureen, Saskatoon, SK

Testimony for Sunshine Falls

It was a great place to spend the holidays and the service and coordination was excellent.

Testimony for Strachan Point

Our short stay at the Strachan Point was generally enjoyable. The view from the backyard and the pool area was fascinating and breath taking! The property was spacious and the weather was very warm and pleasant. The kitchen was well equipped with all the necessary tools. The place was reasonably clean.

The main disappointment was the pool. It was frigid cold! The pool was very cold throughout our stay. We were not able to use it in the five days we were there even though the weather was unexpectedly warm. That was a huge disappointment for us.

Our greeting agent was very helpful with that.


The EMR Vacation Rentals Response

Thank you very much for your sharing your experience at Strachan Point. We are glad you enjoyed the property with the exception of the swimming pool. Since your stay was during our low season time period, the pool is still winterized and heated during the summer season period only. The rates in the low season reflect pricing due to seasonal restrictions on some of the amenities like the pool. Yes, we did get a few days of unseasonably warm weather during your stay, which was very nice for your stay, but the weather did change back to cooler weather not long after your check-out. We do advertise the pool is closed during the low season rental months. We are able to turn the heating on during the low season if the guest is willing to pay an extra fee to have it heated and remain heated during their low season period stay. Please speak with one of our reservation agents in the future if you wish to have a heated outdoor pool during the low season period. Thank you again for your comments, we hope to see you again soon.

Testimony for Oceanfront Escape

We all enjoyed our stay very much, beautiful view, miss it already. We would stay again. Just a couple of things, lack of big bowls and platters, not a big deal. The beds where not really comfortable especially the sofa bed,we would bring our own pillows too. Overall for what we paid we really cannot complain. We enjoyed the hot tub very much. Great location and awesome jets. Thank you for a memorable weekend!!!

Testimony for Grant Manor

We had a great stay at Grant Manor. The house was very clean and alot of room. It was a great experience for us being it was the first time we had shared an accommodation with another family. The laundry facilities were great to have and the access to a BBQ. It worked out perfectly, we were able to get together for dinner's and breakfast. The house was in a great location, close to downtown, Stanley Park and the highway access. Parking was never a problem. We would most certainly do it again.

Testimony for Grant Manor

Our expectations were met all around. The house was very clean. We found everything we needed in the home. The location was perfect. It was only ten minutes from downtown. The street was quiet and beautiful. There was no problem parking two vehicles in front of the house.
We were met by a very friendly manager. Everyone kept in touch at appropriate times so we had no worries about what, when, or how things would happen.
We will try to come back to this Grant St. home.
Having met the owner, she was very friendly and gave us our privacy. She gave us information on the home and area. She is a lady you want to come back to visit again.
EMR Vacation Rentals were very courteous and did everything they could to help us find our rental. Suzanne kept in touch and explained everything to me, as this was the first time renting a vacation home. She made the process seem very simple. Communication between EMR and us was almost instant. This was very important to me as I was on a very tight schedule.
I had originally signed up with another vacation home rental company, but they had to back out days before we left on our trip. Having the stress of trying to find another home for seven people at the last minute was not fun. Suzanne from EMR made it stress free. I am very thankful to her for that.

Testimony for Richards Mews

Lovely! Great service, great condo. We'll be back!

Testimony for Morley 303


Overall, a great stay. Only one thing that I would like to share

I felt I received too many emails from both Blake and the EMR. I know I had booked two separate times within a week, so I received double of everything. Not the fault of Blake it's more your system of communication. Is there anyway of streamlining or simplifying your email distribution? I had a hard time keeping up with it all!

Thanks,
Sandy


The EMR Vacation Rentals Response

Thank you for for sharing with us that you had a great stay at the Morley 303. We understand you felt that our reservation system sent out too many e-mails for everything. EMR Vacation Rentals is moving to a new reservation system this summer 2012 in hopes to simplifying the process for bookings which may mean fewer notification e-mails from the system.

Testimony for Capitol Hill Executive House

Condition of the accommodation is less than excellent because of a broken bed in the master bedroom. However, the owner repaired it after the first night's stay.

Testimony for Condo at the Pier

I've used EMR more than once and Ive always had great experiences with them. They have a great list of properties and terrific staff who I found are so much more professional than the other agencies Ive contacted or used. I've generally dealt with Heather or the owner of the company and surprisingly found they're there to serve you, not the other way around. I noticed they were the only agency that got back to me when they said they would. I would recommend anyone looking for a rental property to contact them.

Testimony for Firenze Condo

Our greeter, Julia, made our stay one of our most treasured memory. Thank you, Julia!

Testimony for Ships Point Beach House

If you are looking for place to get away from it all, this is it. It was very peaceful and quiet with little to no traffic on the road out front. The people that you do see are friendly, but really the only place you are going to run into them is if you are out for a walk. The view of the ocean is awesome, and being able to walk right out of the lower level and basically be in the ocean in 200' is pretty cool too. If you are looking for the city lights this place is not for you, it is pitch black at night awesome for sleeping. If you are looking for a romantic evening just light up the wood stove and curl up on the couch, or step outside and look up at the stars. Overall a quiet place with a cool view, and the people we dealt with from the reservations to the greeters went out of there way to make sure everything was to our expectations.

Testimony for Oceanfront Escape

The house was amazing with an incredible view! Only complaints are that the sofa bed was not comfortable as a bed and the chemicals in the hottub were overwhelming. Fortunately we came back when the hottub service person was there and he brought them down to an acceptable level.


The EMR Vacation Rentals Response

Thank you very much for your stay and we are glad you enjoyed the property and views. We are looking into the hide-a-bed to see what might be making it uncomfortable. The hot tub is set to a cleaning standard to ensure that it is safe after a customer departs. Some times after a guest departs and a guest immediately checks in on the same day, the cleaning of the hot tub may have a stronger scent from the chemicals to balance the water. We are glad to hear the hot tub maintenance person helped set the tub to your liking.

Testimony for Big Beach House

Just a few words to say our time at the Big Beach House was excellent. We would recommend this vacation home to anyone traveling to Ucluelet. The home was very clean, organized, and comfortable. It was clutter free, the art enhanced the setting, and the hot tub was wonderful. Thank you for accommodating Noble, he had a great time. Karla was very warm and welcoming, thank you for inviting us back. We will be returning. Kind regards.

Testimony for Domain

EMR Service, shaky at first, once contact from Brenda then I had at least a person to contact marvellous. Efficient, clear communication. Thanks.
Property owner - Good property, as described, no unpleasant surprises. Owner was very polite and helpful, communications clear and concise. When help was needed for an iron & ironing board, the owner obliged.
I would choose both EMR and this property in future if needed.
A very minor negative would be no thermostatic control of the heating system in the property. Remedied by asking people upstairs to crank up the dial.

Regards

Testimony for Sheraton Wall Centre 11

Outstanding service - all around - we had one issue with the Internet, when we checked in - nothing but hard work for us from EMR - Outstanding work.

One of the best companies I have ever used for travel.

Testimony for Morley 303

We stay two wonderful weeks in Morley 303, I felt like home, the downtown location is excellent, everything is nearby, the apartment is extremely well equipped, I believe that value price ratio is high. Definitively we would recommend this location.
Thanks again. From Venezuela, South America.

Testimony for Bungalow 59

I thoroughly enjoyed my stay at Bungalow 59. Clean comfortable accommodations , homey and had everything you needed to set up house for two months. The yard was done very nice and luckily on some warmer days I got to enjoy a few picnics out there but coming at a warmer time of year, the yard would be spectacular. I was overall very pleased about everything.
I didn't know Victoria at all, and I am so glad EMR vacations steered me to Oak Bay, I loved it there and would not hesitate to recommend it to anyone. It had a bit of everything for visitors. The beach was more than a 20 minute walk , but having the use of a vehicle made that not a problem.
I would come back but I like to explore new areas every year.
The staff at EMR vacations were always helpful courteous and great to deal with.
Thanks to all.

Testimony for Oceanfront Escape

I enjoyed my stay in Sidney. The view was to die for the location made sightseeing a breeze. Watching the boats come and go from the marina was entertaining. I thought fishermen were out earlier than they actually are. The house had lots of room and was comfortable.

Testimony for Serenity Seaside Cabin

Thanks for a great weeekend.

Testimony for At the Stadium

Your booking and deposit taking service seems over bureaucratic. We often stay in similar accommodation in NZ and Australia where it is much easier. You seem to have created a bureaucratic nightmare with all your documentation such of which is quite simply misleading and in need to review.

And why, having had my credit card debited with the accomodation fee and a deposit hold put on electronically was I expected to sign credit card voucher after you had already receive funds from me?

The Stadium is an excellent location for a short stay in Vancouver whatever the time of year. A few minutes walk to the old town, close to China Town and the Metro just over the road.


The EMR Vacation Rentals Response


Thank you very much for your testimonial on your stay. We are glad to hear you enjoyed At The Stadium for your stay in Vancouver. We hope to see you again in the future.

We would like to address your concerns on how you felt about our booking payment process. In an age where credit card fraud is a strong possibility, we, at EMR Vacation Rentals, have to take steps to prevent it, in an effort to protect both the card holders and our business. Our merchant credit card service provider tells us the only way to truly protect ourselves from credit card fraud is to ensure we have proof that the cardholder did indeed have the original credit card on their person. Since most of the vacation rental bookings are from guests coming in from all over the world, the only way we can prove the guest participated in the transaction is to get a signed imprint of the credit card when the guests arrive. It is the merchant credit card companies that tell us this signed imprint of the guests card is really the only legal protection we have from fraudulent use and charge backs by unprincipled renters who could potentially stay and then claim they never did. Credit card companies will consider our guest agreement as proof of a guest participating in the transaction but its absolute confirmation with a signed imprint.

Hopefully in the future we can find a way to stop credit card fraud and these bureaucratic processes will be a thing of the past. In the mean time please understand it is a security precaution that helps protect us all.

Testimony for Oceanwood Executive Home

Very Nice House- clean and perfect for a home away from home feeling.

Testimony for Parkwood Condo

Thank you for a seamless reservation process and a delightful stay at the rental property! My greeter was very pleasant and accommodating, and the unit was very tidy and well-organized upon my arrival. I certainly enjoyed my stay!

Testimony for Astoria 19

We really enjoyed the condo once again. We love the panoramic view. The location is great. A few initial concerns with condition of the condo were dealt with very quickly, and to our satisfaction.
There was a change in our contact person, and we were not advised of the change. However, someone was assigned to us as soon as we made an enquiry.

Testimony for Abode at the Beach Retreat

Thank you very much we definitely enjoyed our stay. We have recomeneded it to all our family and freinds who would normally stay in a hotel. It felt like home and it was so nice to be able to function like normal and have the outstanding location and view. Thanks again Heather, Pauline, and EMR for letting us stay at this great location The Abode At The Beach
Sincerely Tim, Heather, Bayley, Darby, and Claire

Testimony for Abode at the Beach Retreat

Good place to stay along the ocean even though the winds were some of the strongest in this winter. BBQ was rusty and needs a new grill. The aquarium was unbelievable and provided hours of entertainment for my son.

Testimony for A Herons Rest

The place was exactly what we had envisioned. It's situated in the most ideal setting and the cottage itself was extremely well equipped with everything we needed and wanted.

The cleanliness was very good. I did notice some cobwebs here and there but overall it was good.

I also appreciated talking with the owner prior to our stay. He gave me a good idea about the nature spotting that we could anticipate and he was obviously eager for us to enjoy our stay as much as he must when he stays there himself.

I have already recommended the place to my friends and family. We would come again in a heartbeat.

Thank you.

Testimony for West End Oasis

The condo was great! The location was perfect. We really enjoyed it. We would definitely like to stay there again next time we are in Vancouver. Thank you so much. The only thing that would make it perfect would be 2 twin beds instead of the queen or king. But other wise it was fantastic!

Testimony for West End Oasis

Blake with EMR provided excellent service and helped us choose this location. The greeter was great and had everything ready for us before arrival. The best part was the apartment. Excellent decor, attention to detail, great location and I can go on for ever. My 10 year old loved the place and so did we. Will use EMR every time we are in Vancouver.

Thanks Blake.

Testimony for West End Oasis

We really liked the apartment.It was in excellent condition.
Linens were so clean and tidy.My kid was happy to see Wii games.
We want to thank the owner for thinking about the guests small needs.

I strongly recommend this property to others.

Testimony for The Pinnacle

The reservation agent was incredible. Lindsay went over and above my expectations. She was patient, understanding and made the process clean and simple for me.

The accommodations were excellent. The size was a little smaller than I imagined considering I have been living in a house for many years. Downsizing, even temporarily, always takes a bit of personal adjustment. The condo was in an exceptional location and very well equipped. There are so many options for every thing around the corner that I just couldn't have asked for a better location close to Earl's, The Keg, Buzz Cafe, Harrison Galleries, IGA Marketplace, Nesters. It was perfect. I would suggest a wireless router would be a great addition and added convenience for future renters. The caulking around the tub faucet is due for some maintenance and the TV is a little fuzzy but no major concerns. The couch is not the most comfortable to sit on but I managed had my exercise ball with me so used that. The condo facilities were excellent and the condo itself provided everything someone needs.

All in, this condo significantly contributed to my stay in Vancouver being incredible. A big thank you to Lindsay, EMR Vacation Rentals and the owner for providing such amazing facilities, services and experience.

Testimony for Condo at the Pier

We stayed at Pinnacle at the Pier for a post-surgery recovery. The condo was beautiful with many home comforts included. It was surprisingly quiet, the ensuite laundry was a boon, and the balcony pleasant to sit out. The floor to ceiling windows provided a ever changing vista and cheery light even during the overcast days. We enjoyed the location, and didn't have to drive anywhere, because of all the conveniences within a few minutes walk. The owners greeted us promptly and were friendly and accommodating. From the first time I contacted the reservation agent at EMR, she was efficient, professional easy to talk to and had information to my email instantly. We would definitely stay here again and I will use EMR rentals to visit elsewhere in the future.

Testimony for Lions Bay Estate

We had a really great holiday in Vancouver, the accommodation was top class, the views were spectacular, the service from EMR was outstanding particularly when our first choice of accommodation fell over.
The owner of Lions Bay Estate went to so much trouble to make our visit enjoyable. The owner erected a Christmas tree and lights which gave a feeling of home and particularly enjoyed by our grand children. We had an electrical blackout one night, which did not present a problem for us but the owner arrived to check that we were OK and delivered some food.
Our stay at Lions Bay Estate was very special and will be long remembered by all our family

Testimony for Horizons


My stay in this property was wonderful. The property is gorgeous, comfortable, clean and has beautiful and modern decor. Normaly the pictures on the real estate sites are better than the real property is, but it was the opposite. The apartment is much better than the pictures on the EMR website. Congratulations EMR, you all have done a great job. Since the begining of the rental process with Heather very efficient, Jack who really was very kind with us when we had a little problem, and Isabel our greeter who is a very sweet person.

Thank you very much and I'm looking forward to coming back as soon as possible to this beautiful City of Vancouver and I hope to be in the same property.

Testimony for Aquarius Mews

We had a fantastic time in Vancouver because we stayed at Aquarius Mews. The location is perfect for easy strolls along the water, to Granville Island, the Hockey Stadium and to many local restuarants. Being greeted by Simone was a delight, she was so friendly and showed us all of the benefits the apartment has to offer. We will highly recommend to all out friends that this is the place to stay in Vancouver.

Testimony for West End Oasis

The accommodation was excellent and the location was perfect! We booked the apartment for a week and it was exactly as described, within walking distance of shops, restaurants, bars and the harbour. We tried to do as much as we could but unfortunately there wasn't enough time so we will definitely return!
Our stay was fantastic and I would most certainly recommend a visit.

Testimony for Morley 303

I have already recommended your services to a number of people who have family in B.C. and or are enamoured of the area and like to visit regularly.

I was impressed with the friendliness and professionalism of everyone with whom I had contact.

Thank you very much for a concern-free stay in Victoria.

Testimony for Manor Suite Off Rockland

The Manor Suite was just fantastic. I was required to stay for 4 weeks in Victoria and this beautiful basement apartment was a perfect setting to finish my day and relax. The apartment has all the amenities and is very comfortable. All the appliances and facilities were first rate. A very comfortable separate bed room with hidden laundry and lots of closet space. The modern living room with flat screen tv gave me a space to unwind. The bathroom had an amazing walk in shower and separate tub. The apartment setting is just perfect, in a high end neighbourhood surrounded by beautiful homes and castles. The owners who live upstairs made me feel right at home, enquired to my needs yet repsected my privacy. One morning I was greeted with fresh muffins baked by the friendly owners of the home. Very nice people. I could not have enjoyed my prolonged stay in Victoria any more. This apartment with private entrance made it special and I recommend it for vacations and for executive stays for it very work friendly setup.

Testimony for Aquarius Mews

We had a wonderful time, great location, Julia our greeter was very accomodating and pleasant to deal with. Overall, it was a great way to spend Grey Cup weekend. Beats a hotel any day!!!!

Testimony for Elegance at Bear Mountain

Lisa was wonderful to work with, and was very helpful to us. The accommodations were exceptional.

Testimony for Parkwood Condo

A great place for our 1 month stay. Very close to groceryThrifty's, drug store ,several restaurants, and bus to downtown was outside the door. Great morning views of the mountains. The balcony was very good size and a nice place to sit and look at the trees and mountains. The unit was well equipped and thanks to Lisa, Heather , and Brenda for all their help . We really enjoyed our stay and look forward to our next EMR rental.

Testimony for A Herons Rest

We really enjoyed our stay. The only negatives were that the internet service wasn't working which was disappointing and there was no axe or hatchet available to cut kindling for the wood stove which was otherwise great. Our rating of the price was based on shoulder season rates and was pretty reasonable but I thought the addition of a cleaning charge seemed a bit much.

Overall we would definitely do it again.


The EMR Vacation Rentals Response

We are very glad you enjoyed your stay at A Heron's Rest. It really is a wonderful place to experience the ocean at your door step. The owner of the property has asked us to provide their response to your concerns about the internet, axe or hatchet usage, and the cleaning fee.


Owners Response:
All internet access information is in the guest directory on site or can easily be resolved by calling the Greeter in place for assistance. No call was made and we checked into the internet connection and it had been verified that the internet is working fine.
An axe is not permitted on site due to liability concerns, but a log splitter is there which is communicated upon arrival. (Plenty of split wood and kindling is left for the guest stay).
The $75 cleaning fee is used to pay professional cleaners to ensure the property is made ready for the next guest also so the guests do not have to be concerned about cleaning the property themselves. It is common practice to charge the cleaning cost separate from the accommodation rate in the vacation rental industry so the guests can see how much it is. We are looking at changing our rates so it will include cleaning in the accommodation rate.

EMR Vacation Rentals management note: Our normal cleaning fee on a 3 bedroom property range from $150-$175. The $75 cleaning fee on A Heron's Rest is half the cleaning price on most properties.


Thank you for your providing us your testimony and we hope you will return to enjoy A Heron's Rest again.

Testimony for Courtyard Mews

After staying nearly one month in the apartment I'd like to tell our negative but also positive impressions and thoughts respectively. Here are the drawbacks of the apartment. Old and partly unuseable kitchen utensils especially knifes and pans, useless desk due to the construction glass boards, working was unpossible, there were only high tables which are not really comfortable despite there would be enough space for a nice dinning table, renewing the mattress and the ironing board should be considered. The pros of the apartment were the size, the balcony as well as the spacious closet. Furthermore I would like to thank you the owner for the quick replacement of the iron.

Best regards

Testimony for Deep Cove Garden Estate

We very much enjoyed our stay. The house was very roomy and the hosts were friendly and helpful. One minor complaint was the hot tub. We used it almost every day and it was never quite right. The temperature was either too hot or too cold and we couldn't adjust it. Time to invest in a new one!

Testimony for Aspens 468

We had a wonderful stay! Heather greenless our agent was amazing, she went above and beyond for us and made sure that our every needs were taken care of. I'd definitely use EMR vacation rentals again!

Testimony for Deep Cove Garden Estate

We had a wonderful stay. The only problem we had was that the barbecue grills in both houses didn't function properly. But we would certainly recommend the houses to other people. They were both in beautiful settings and excellent condition.

Testimony for Rathtrevor Retreat

The only compliant I had is the ads imply a little closer to the beach than actual. We had 8 grandkids in tow and would have preferred to walk, but the distance was much further than anticipated as implied on the website.
Otherwise the stay was good.

Testimony for Cloud 9

We totally enjoyed our stay at Cloud 9 in Vancouver, BC. It was superb! It was probably one of those rare times where our expectations were not only matched, but exceeded! Beautiful place, awesome view, very secure and Don did a great job of showing us around the entire complex.

The condo itself had everything we needed and we were impressed with the very modern and high-end furnishings! We also really enjoyed the spectacular views from the balcony which wraps around the entire suite. We felt really at home.

It was also a real bonus that Nester's Market and London Drugs are both right in the complex on the main level. If we needed anything, we could quickly get it.

We would definitely return to Cloud 9 whenever we will have the opportunity to visit Vancouver in the future.

Thanks also to our EMR rep who was always quick to respond to any questions and look after all the details! You guys offer a great service!

Testimony for On The Beach

The home was very clean and very well supplied. The only thing we missed was a hair blow dryer, and our very gracious greeter supplied one for us.

Testimony for Pendray House

Great location, cozy and beautiful. Would defiately stay here again.

Testimony for Aquarius Mews

The location was classic.

Testimony for Capitol Hill Executive House

Hi,
We have been quite pleased with our accomodation in Burnaby. Nice residence very well situated and Deborah was very pleasant and enthusiastic. We will be happy to recommend this house to any of our friends.

Testimony for Harbourside Park

We had a fabulous stay in Vancouver. The accommodation was great. Thank you Heather for suggesting Coal Harbor and the apartment. EMR are very professional and helpful, I would not hesitate to recommend your services to friends visiting Vancouver.

Testimony for Ambleside River Walk

We always enjoy our trips to BC tremendously. These accommodations are the most convenient to our activities and the most comfortable we have ever experienced in our nine years of visiting BC. This was our third year in this property. Working with the EMR Vacation Rentals staff is great. We hope to return.

Testimony for Tanglewood 47

A five star vacation property. The fully equipped kitchen and gas barbeque made meal making easy. The full array of spices provided plus some resident cookbooks were an unexpected bonus. Sitting out in the garden and patio area of the house was so peaceful. We even had visits from some of the creatures deer and bunnies that live in the provincial park at the bottom of the property. The nearby beach was splendid. One could walk and walk for what seemed like miles. We had fun looking at the tide pools when the tide was out. The water was quite warm even in September.
Your greeter, Denise, is a delightful person who gave us such a warm welcome and was very helpful to us in general. There is a lot to explore in this location. The drawer full of pamphlets and brochures provided suggestions as to 'what to do and see', while in this area of the island, was very useful.
The house was attractively furnished with very comfortable sitting and sleeping areas. We would certainly contemplate a return visit as we found the overall experience to be a very pleasant one.

P.S. Should you wish to have lunch or dinner away from your rental home, we can recommend Pacific Shores and Lefty's. Thrifty's was an excellent place to shop for provisions.

Testimony for West End Oasis

The condo was centrally located, great secure parking and easy driving to parks and other areas. The property had an owners manual type of guide book for operating questions on the systems TV, internet, DVD players, appliances that helped after being shown around. The fully equipped kitchen helped reduce some of the eating out costs. No regular coffee pot so had to use instant but got by. Short drive to the convention center and plenty of parking under the convention center. Remember, in Vancouver you pay to park pretty much every where you go, get plenty of coins The greeting service was really friendly, helpful and informative. Our greeter was only a phone call away if we needed her. We did check out early the day we left and she was able to be there with no problems. I was a little concerned about the security deposit charged on our credit card but it was credited back within a week of our return home. Overall an excellent property ready to move in and make yourself at home. Next time we start planning an extended stay out of town, I'll start looking at offers similar to EMR Vacation Rentals and plan from there, when they're available.
Many thanks.


The EMR Vacation Rentals Response

Thank you for providing us with your experience at the West End Oasis and we are glad to hear you had a terrific time. We checked the inventory and there is a French press available. It made us aware that not every guest might be familiar with this sort of coffee maker so we will make sure greeters point it out at future check ins. We hope to see you back soon.

Testimony for Horizons

We are from Texas. Our stay at our vacation condo was perfect. We rented a week's stay in Vancouver, Canada at the Horizons and everything was great, the view, accommodations, service, and price. We were nervous because we were going to be in another country and we had no idea if the pictures on their website were going to be accurate. However, everything was exactly like the views on their website. We rented a 3 bedroom, 3 1/2 baths. It was just right for our son and his girlfriend, my daughter, son-in-law and baby, and for my husband and me. It had everything that you would need in a home and it included a washer and dryer. We also requested a swing set and travel play pen to rent and they took care of everything. It was all set up and ready to be used when we arrived. We arrived late at night and they were so accommodating and were there to greet us and show us everything in the condo. We would recommend EMR Vacation Rentals and will definitely use them in the future. My son also left a cable for his IPad behind in their room and they were so nice to mail it back to us. Great service.

Testimony for Magnolia Cottage

We really enjoyed our stay at Magnolia Cottage and we are very thankful for agent we had because everything was planned very well and even we made a mistake with our trip back home and had to leave a day early, it wasn't a problem at all.
The house was really clean and it wasn't very far to get to some shops and to the city centre. When we had a problem with turning with the shower we just made a short call and everything worked out. All kitchen items were there, we couldn't think of anything missing. All in all our vacation was great.

Testimony for A Herons Rest

The view to the ocean every morning at the breakfast was awesome! Very cozy, very nice stay there.

Testimony for Miraloma 307

A beautiful place to stay near Victoria. We enjoy this little spot very much. Very tucked away, beautifully-appointed, quiet and serene, lovely greeter who brought me flowers. Very sweet. Nearby the Dockside Pub is also lovely. Great food and atmosphere, and a very few steps away.

We will most definitely return to Miraloma.

Testimony for Ocean Point

The house was perfect and the EMR Vacation Rental agent was great.

The problem was when we arrived home and received an email in regards to holding our damage deposit as it was stated we left the place a mess. After a few emails back and forth it was found the owner did not want to pursue this matter as they were not there when we checked out. We never left the place in a mess it was disappointing to deal with this issue in order to receive our money back which was released today. I think there needs to be a protocol in how these homes should be left when you leave as we stripped the beds and tidied up but no we did not scrub the sinks or toilets or washed the floors as we thought this was normal wear and tear at staying at the house for 8 days. Next time we stay in a home we will take pictures before and after to make sure we have evidence that the place we left was in left in tidy order.

Again the house was perfect and the EMR Vacation Rentals agent was great in helping and resolving the issues that we had to deal with.


The EMR Vacation Rentals Response

Thank you very much for providing us your experiences at the Ocean Point property in the Comox Valley. We are very glad to hear you enjoyed the house.

We will address some of the concerns you have over the damage deposit procedure. The cleaning person who showed up after your departure reported that furniture had been moved and towels were missing. After our cleaning coordinator spoke with you with regard to the missing towels you had discovered they had been accidentally packed with your things and you immediately mailed them back which was terrific. The reasons why we have it in our guest agreement not to move furniture from the set locations in our rental properties is because it can cause damage to the furniture or to the floors and even more importantly in many cases a single cleaning person will be on the property to prepare the property for the next guest and they cannot move heavy furniture items around themselves. In the end the cleaning person was able to organize to get someone to help with moving household furniture back but it took extra time and cost to complete.

We are glad the owner agreed to release the security deposit back to you in hopes you will return to experience Ocean Point again. Thank you for your patronage and we look forward to seeing you next year.

Testimony for Miraloma 307

We love the Miraloma it has been our home away from home. What we do miss is the inn like feeling, the cookies and hot chocolate, the gorgeous garden flowers in the lounge and the especially the charming, smiling faces we've seen behind the reception desk over many years. We appreciate the congenial, professionalism of Marie the EMR representative and her efforts to maintain the same level of hospitality we have always experienced and to make this new transition for renters as painless as possible. What we didn't like was all the paper work we felt like we were signing our life away.
Sincerely,
Moe and Barrie


The EMR Vacation Rentals Response

Thank you very much for taking the time to provide us with your experience at the Miraloma 307. The Miraloma has made major changes over the last year. Going from a boutique style hotel to a vacation rental condo building with each unit privately managed. You are correct there is a 6 page guest agreement that needs signing as the Miraloma is no longer being operated as a hotel. All the properties are for the most part rental vacation suites. EMR Vacation Rentals is working hard with a number of owners with the transition of converting what used to be hotel services to condo rentals. We are glad to hear you enjoyed your stay and we hope to see you again soon.

Testimony for Abode at the Beach Retreat

This is a lovely little beach house. Great location.

We encountered three problems. First and most important there was a terrible smell in the bathroom. Obviously they are having problems with their septic system. We alerted EMR and they attired to contact the owners. I guess they do not have the authority to just fix the problem. No one came and while over days of perhaps water flowing the stench was better enough that we could breathe through our noses! And, no apology even came from the owners, no adjustment. We were there for a family funeral and the family gathering following the service took place there amidst my embarrassed apologies. These things happen and all homes have problems now and then. But I was very unhappy at the lack of immediate response as a clean bath that is inhabitable is important. Secondly, the kitchen is poorly equipped. We bought pots and pans and frying pans so it is better now.

We love vacation homes and the reservation service with EMR is good, the greeters are good. The negatives are that EMR needs to have the authority to remedy problems and my other objection is the automatic and high cleaning fee. I leave the homes in excellent and clean condition 250 is a pretty steep price to pay for a quick vacuum, changing one bed and wiping down a fridge. It would be more appropriate to charge an hourly rate. Some of us so care for a vacation home the same as we do our own and I cleaned windows, washed floors, vacuumed, left the bath spotless, swept the steps and walk, washed put drawers changes the second bed etc. So I object to paying for what I have already done. It's the system but I think it is sometimes just not right.

Do stay at the Abode but do make sure the odor problem is fixed and have your own discussions about cleaning fee. If the bath issue gets fixed, this is a great spot for kids. Nice access to the beach, comfortable beds, nice aquarium, etc.


The EMR Vacation Rentals Response

Thank you very much for providing us your experience while staying at the Abode at the Beach Retreat in the Comox Valley. Sounds like you a had a nice with the exception of the septic issues you mention.

We have looked into the matter and found out that EMR did connect with the owner on the day the complaint was made about the septic smell and a plumber was called to come out the next day. When we called to say when the plumber was coming the guest told our cleaning coordinator to not send out the plumber since the smell had dissipated overnight (not days). After discussions with the guest it was found out bleach had been used and the house policies are very clear not to use bleach when washing otherwise the ammonia gases end up coming back up the pipes. Future guests take note please do not use bleach when using the washing machines or pouring it down any of the drains while renting this property.

Our professional cleaning staff provide a lot more than just a quick change of bed linens, a vacuum, and a wipe down of the fridge. It is thorough deep clean throughout the entire house. Secondly, the clean rate is not $250 it is $150.00. The cleaning fee ensures that the next guest will come into the property knowing full well the property is spotless for their stay.

We are very happy to know you enjoyed the house and the beach. We look forward to your return in the future.

Testimony for Morley 303

Excellent modern accommodation and well located close to all attractions and amenities. Good views over the harbour and the 2 balconies ensure you get the best of the morning and evening sunshine.

Testimony for Pendray House

Everything in the house was perfect except that the barbecue grill wasn't working properly, and we didn't feel it was safe to use. Other than that, it was perfect. The location was wonderful, and the house was very comfortable.


The EMR Vacation Rentals Response

Thank you for providing us with your experience at the Pendray House and are glad to hear you had a terrific time. We will have a look at the grill to see what the problem is. Next time you visit and if you have any problems with the house amenities please call us as soon as possible so we can arrange for it to be fixed for your stay. We hope to see you back soon.

Testimony for Skyline Views

We truly appreciated the service of EMR Vacation Rentals especially Simone and her husband went out of their way to help with the inconveniences that occurred. For example the owner of our suite didn't pay her cable bill and we had no music in the place.
We made the wrong choice as for picking this unit but we look forward to trying another place this July 1st.
Thank you kindly
Linda and Brian

Testimony for Lakeshore Country Retreat

We had booked this property for family to stay together during the days surrounding my daughter's wedding. It was a wonderful experience. The house and property were lovely and quiet and spacious enough to accommodate the gathering of family and friends for some of the meals--we felt very at home away from home. The kitchen was well supplied with dishes, cookware and utensils, and appliances, all we needed to supply was the food. There are 5 bathrooms, three of them ensuites, and we found this to be a great setup for us. We found Vera and Pieter, the owners who stay on the property, to be very helpful but not intrusive in any way, even letting us borrow the highchair for the wedding reception and bringing us apples from their trees. The view is gorgeous, and we were able to explore the property which has many fruit trees and even some ducks. The home is bright and open with great view during the daytime yet still manages to have a very cozy feel at night. We very much enjoyed our stay.
Although it seemed like it might be a bit out of the way in terms of location, once we had done the drive once or twice, we realized it was quite quick to get out to the main roads. And the Red Barn Market on West Saanich is close by and has almost everything you need so we didn't have to go into Victoria to shop for groceries.
We would highly recommend this vacation rental to others and would love to return ourselves.
Al & Deb

Testimony for Richards Mews

Too many emails - ex I would receive like 3 emails for one payment. It was annoying to have to look through all of the emails i've received from EMR when I was trying to look for one specific email. Felt like it was taking forever to find it. otherwise, it was good.

Testimony for Wood Haven

My wife Heike, our dog Lili and I spent one week at the Wood Haven guest house in Sooke,BC. We had a wonderful time in the super clean house and can highly recommend the place for a relaxing holiday. We arrived as strangers and left as friends.
Heike and Volker, Santa Fe, New Mexico, USA

Testimony for Morningside Ocean Estate

We loved our stay at Morningside. It was the perfect place for our wedding! Some of the areas in the residence were starting to fall into disrepair like some of the doors and closets etc. This didn't detract from our stay but if it is not attended to Morningside definitely won't be as great of a place to stay in the future. Janet was easy to get along with and we absolutely loved the catering staff.

Testimony for Serenity Seaside Cabin

Heather,
Say hi to Jim. Hope the floater on the boathouse key is useful. We loved the fire we had first thing in the mornings and in the evenings after dark.
Heather, your service was outstanding. Very strong on being organized, on the details, and using email to confirm everything. Much appreciated. Made it all so easy and problem-free.

Jim, it is important to update the webpage to clarify that the cabin itself does not have WI-fi or a washer-dryer. The Serenity Estate has these items, but the WI-fi only reaches half-way down the driveway to the cabin and not to cabin itself. Wi-fi was one of our search criteria and would have made our stay perfect as we did need to stay in contact during our vacation. My wife suggests getting a real iron frying pan, as the current one is thin metal and somewhat rusted and scratched out - the kind that loves to adhere to whatever you are cooking. Also, having an iron to accompany the ironing board would have been helpful. With these additions we would have changed our rating to Excellent across the board.

Best, Ralph and Mary Jo.

Testimony for Oscar Winning False Creek Views

First of all we would like to say that we had a wonderful time staying in Vancouver and we enjoyed our apartment very much.

As a family of four we appreciated the three bedrooms and the beds were in perfect condition. The two bathrooms bathrooms included toilet paper as well as soap and really high quality towels. We would like to mention that everything that you consider necessary to feel at home was perfectly provided.

The apartment with the beautiful view over False Creek and Downtown Vancouver was just amazing. The connection to Downtown Vancouver was really easy because you could use Aquabus or just rent bicycles as well as e.g. a rental car garage also included or just the walkway to get into Vancouver.

Even local people told us that the apartment we chose for our vacation was the best choice we could have made and said that even they would really liked it.
At this point we also would like to say that the summer fireworks that take place in the beginning of August were wonderful to look at from the balcony that's also part of the condominium.
We would recommend this apartment to everybody who wants to have a stay in Vancouver and enjoys a wonderful view over the Downtown skyscrapers and the mountains in the background.

Testimony for Bentley at Yaletown

The bedroom was very small and had no night cases. Nothing could be put down next to the bed except on to the floor.
The apartment is conveniently located. It was well stocked and clean. The greeting service was very pleasant.
I would recommend it to my friends.

Testimony for Great Escape at Miracle Beach

Great Escape at Miracle Beach is a lovely property in a wonderful location. The views are breath-taking in all weathers. A particular highlight was sitting at the end of the garden, gin and tonic in hand watching the sun set over the Strait of Georgia. Spectacular.

The reason that I did not give the accommodation an excellent rating is the shortage of dining chairs, only 4 in a property that sleeps 6 people, and the lack of bedside lamps.

Overall the property is very comfortable and the owners have clearly decorated and furnished to a very high standard. It was immaculately clean on arrival and our greeter was helpful, courteous and welcoming. As was Liz, our reservation agent.

One other point, the comprehensive guide to everything that we might need to know about the house was reassuring and a very good idea which other rental owners might like to copy.

Given the chance, I would go back tomorrow. Many thanks for a memorable holiday.

Julia

Testimony for Deep Cove Lookout

We had a great family reunion. The location was perfect. I saw a back bear from the kitchen window. The decks were very relaxing with a great view. Wish we had stayed 2 weeks instead of 1.
Thanks
Sharna

Testimony for Domain

The accommodations were satisfactory and we really enjoyed the location of the property. While I do not regret renting the property I found the price fairly high for what we got, irrespective that the price may well be the going rate for properties like that. By comparison, in the US where I golf every second year we get a brand new fully furnished four bedroom house with swimming pool and jacuzzi for the same price and sometimes less.

Regardless, I was satisfied. You may wish to consider placing an iron and ironing board in the accommodations as we did not have either. The fact that there was a washer and dryer was very much appreciated. Also, you may wish to consider placing a telephone handset in the property which can be used to make local calls.

Thanks very much and BTW, Brenda and Joanne were very good to deal with.


The EMR Vacation Rentals Response


Thank you for taking the time to provide us with your experience at the Domain. We wish we could offer properties in Vancouver at a lower price but the real estate market is booming in Vancouver which has really driven up the value of real estate and the price for rentals. Vancouver has been booming while most places in North America have seen significant real estate drops.
We will be sure to provide your suggestions of the iron and ironing board plus a local telephone to the owner to consider. Thank you again for your stay and we hope to see you again soon.

Testimony for Aquarius Mews

We had a great experience. We had never been to Vancouver and our GPS died at the border. Our greeter Julia was kind enough to actually escort us to the condo after we got totally lost after a very long travel day. Now that is service. Aquarius Mews was quite nice for two people and the location was dynamite!

Testimony for Nelson Street Loft

The loft and its location worked well for us. We would have liked to have had some kind of automatic coffee maker and the kitchen was not as useful for us as we would have liked. The beds and bedding and bath were all very good, as was the sitting area. Although we had been warned that it was a second story unit, we did not realize that it was above a two story unit, effectively making it a third story unit. Our arrival was complicated due to our not having the information for contacting the greeter and the one way streets that prevented us from accessing the unit's parking, although with the patience of the greeter we eventually had success. Overall our stay at the Nelson Street loft allowed us to experience Vancouver more as a resident than a tourist. It was the kind of experience we were seeking. Thank you for assisting us.

Betty
Rocky Mount, NC
USA

Testimony for Beatty Loft

Excellent apartment in well placed location. Greeter was prompt and friendly and made check in a breeze. Would use again.

Testimony for Courtyard Mews

We had a wonderful week in Vancouver!

The assistance we had from Brenda Dominy in acquiring accommodation at short notice was excellent, and the 'extra' information she provided was invaluable - for example, about public transport and nearby convenience stores etc, meant we felt confident about settling in quickly.

Our check-in/check-out by Julia Larsen was also professionally handled.

We were a bit apprehensive about renting accommodation on the 2nd floor but having greenery all around from the private garden more than compensated for it.

Getting a week of glorious sunshine was an added bonus!

Thank you, Brenda.

Testimony for Lakeshore Country Retreat

The service we received from everyone at EMR Vacation Rentals was exceptional. With our travel plans being disrupted on the day of arrival I anticipated all sorts of problems but nothing phased your team and to be personally met at the airport by your greeter at 11pm after traveling for 23 hours was such a huge relief.

Lakeshore Country Retreat was an instant home from home for all of us and the owners were perfect hosts. The location was excellent, within easy reach of everything on offer in this corner of BC. None of us wanted to leave when our two weeks were up and we're already checking the calendar for the next opportunity to return and take advantage of your company again.

Thank you to everyone who helped make our trip to Canada the perfect holiday.

Testimony for Morley 303

What a wonderful apartment! What amazing views!
We felt home away from home.
It's definitely a place we will visit again when we are in Victoria!

Testimony for Marina Breeze

This unit's location provided a perfect, central base for exploring Vancouver. Our close proximity to Granville Island was a big plus. While close to the action, it was surprisingly quiet and peaceful with lovely views of a lily pond. Heather our reservation agent was helpful and responded quickly to inquiries, and Isabel our greeter was excellent and helped us get off to a good start. A big disappointment was not being able to bring our bikes since there was no safe place to store them. This was discussed at time of booking as one of our priorities, but only later was this clarified with the owner and we learned this was not possible. There are nearby bike rentals but the rates are too high to make this a practical option. Without air conditioning, the unit was uncomfortably warm even though we kept windows open for breezes and the west-facing blinds closed all day.

As a constructive suggestion to EMR, we suggest you clarify on your website listings which photos showing views are taken from the unit and which are not. Otherwise, this is definitely misleading and cause for disappointment with your customers. We will be more careful to clarify this in future transactions.

Testimony for Astoria 19

The Astoria 19 was great but we experienced the apartment like a sauna in the very hot weather. It could use a ceiling fan and an upgrade in window coverings to help keep the place cool. Overall it was an excellent place to stay! Thanks you very much!

Testimony for Beatty Loft

Beatty Loft was modern, clean, and in a great location. We really enjoyed our stay!

Testimony for West End Oasis

I almost don't want to write a review in fear this condo will get too booked up and won't be available next time I visit Vancouver. The location can't be beat, halfway between Robson and Davie and a quick walk down to the beach. The courtyard patio is half covered making it perfect to sit outside even when it is raining. The beds were super comfortable and the owners really did think of everything from kitchen gadgets to office equipment when needed. The rain shower in the one bathroom may be the best shower I have ever used. I will definitely be visiting again, it really helped make our trip great!

Testimony for Deep Cove Lookout

We had a wonderful stay at Deep Cove. The house was awesome, the view, the rooms, the kitchen, everything was perfect. The whole place gave a warm welcome, it was absolutely clean and well prepared. For sure we will recommend EMR Vacation Rentals to our friends. Thanks so much
Andreas and Bettina

Testimony for Coal Harbour View Penthouse

Everything was good with Coal Harbour View Penthouse except the kitchen which does not have a exhaust fan. Thus, being said this accommodation is good for short stay but for longer stay the kitchen area needs an exhaust fan.
Thanks,


The EMR Vacation Rentals Response

Thank you for sharing your experience at the Coal Harbour View Penthouse. We will be sure to pass along your suggestion to the owner with regard to getting a new kitchen exhaust fan. Thank you again and we hope to see you again in the future.

Testimony for Beach Towers

Exceptional service from Isabel, from our first inquiry to the return of our deposit. The apartment was in a wonderful location and our greeter, Simone, helped us feel right at home. Have already booked with EMR Vacation Rentals again for our next trip and referred to friends. Thanks!

Testimony for Astoria 19

We have used EMR for many years. We have consistently found professional service from the EMR staff. We have now rented unit in downtown Victoria, in the Langford area, the Parksville area and near Strawberryvale. The units rented have consistently met our expectations. We have acquired a unit in a new condominium building. We have entrusted EMR to maintain consistent rental of our facility.

Testimony for A Herons Rest

We booked A Heron's Rest on the basis of the on line photo gallery which showed it was by the sea but they didn't do the property justice.

Unlike a lot of properties, this one was well away from the main road Highway 19A and as a result was very quiet and private. The whole thing was well equipped although it would have been nice had there been some basics like salt and pepper, herbs and spices left for our use and there was honestly just about every home comfort present for our use, books, videos, CDs vinyl LPs Cable TV. WiFi etc.

The property manual was comprehensive and extremely helpful as was the file full of maps and leaflets as well as the guest books showing what other visitors had found worthwhile seeing and doing. The owners were great with their communication before and during our stay - and the personal welcome we received when we dropped in early to collect the keys.

In short, we enjoyed every moment of our stay here and were sad on leaving. We would have no hesitation in recommending this property to family and friends.

Testimony for Beatty Loft

We were very happy with the Beatty Loft. It is such a lovely and well appointed space. It was very close to everything we needed with the Skytrain and markets not too far away. The space also came with computer service which we really appreciated. We would like to thank EMR Vacation Rentals and the owner for all the amenities available to us. We will definitely use EMR Vacation Rentals again.

Testimony for Nelson Street Loft

We had an enjoyable time in Vancouver which is a beautiful city.

The accommodation is in a very convenient and central location. It was, however, disappointingly dirty. We had to clean the kitchen and wash all equipment before use. Kitchen and bathroom cupboards are dirty and long haired rugs in the living room are not suitable for this type of let. The cleaners had obviously not got behind the furniture. The television did not work for most of the week. There were not enough pillowcases.


The EMR Vacation Rentals Response

Thank you very much for sharing your experience with us at the Nelson Street Loft. We are glad to hear you enjoyed your stay in Vancouver and found the property to be in a convenient location. We will be looking into why the property was not cleaned properly prior to your arrival. This is not acceptable to EMR Vacation Rentals. We hope you will give us the opportunity in the future to show we do have a very high standard for the cleaning of the properties represented by our company.

Testimony for Waterview at David Lam Park

We had a fantastic 3 weeks at Waterview at David Lam Park. Having the garden was amazing especially as our son Christopher has autism and it meant he could go out and walk around the garden independently and we knew he was safe.

The only downside to our stay was the bed in the en suite bedroom. It was so soft and uncomfortable. You may want to look at this for future clients. I have arthritis and really need a firm bed.

The location was fantastic, the girls who greeted us were lovely and very helpful. The weather was fabulous which I believe only happened as we arrived.

We made very good use of the swimming pool, especially Lisa and Tom.

If we can ever afford to again, we will be in touch with you about this flat.

Thank you

Tom and Eileen

Testimony for Great Escape at Miracle Beach

I've already recommended EMR Vacation Rentals to a friend who wants to vacation in the Vancouver Island area next year, so enjoy the referrals as a result of your good work! Heather Greenless was extremely competent, responsive and helpful.

The vacation rental was fairly new, so it was lacking a few of the comforts I would expect it to have. We made some recommendations to the owners in their registry book. The beds were not all that comfortable and were severely lacking in quality bedding - shortage of pillows, blankets, etc. As a result, my sleep quality was not very good. The housekeeping service did a poor job of cleaning the house in between guests, as I found a master bed with wrinkled sheets and long hairs all over them. The master toilet was also not cleaned, which was not a pleasant thing to have as a first impression. Please do address this as it is not acceptable. I was not impressed with the greeter, who seemed rushed and did not want to interact much. He also made several excuses as to why there was a less than clean master bed and bath, which did not make sense.

As far as the house itself goes, we could not have been happier with the location. What a gorgeous view from the back yard! I was thrilled with the peacefulness and ease of staying there. The kids had a wonderful time going to the beach. The appliances in the kitchen were top notch, as well as the washer/dryer and HVAC system. Great quality and super renovation. Thanks for the memories.


The EMR Vacation Rentals Response

Thank you for sharing your experience at the Great Escape at Miracle Beach. We are very glad to hear you enjoyed your time there. We will be addressing the issues you brought up with regard to the cleaning of the property with the cleaning staff to find out why it was not up to resort quality cleaning. Rest assured when you return this will have been corrected. Thank you again and we look forward to having you back in the future.

Testimony for Cedar Shores

In your email is always sounded like there will come another person as a 'greeter' but in our case it was 'only' the owner, which was good enough for us!
Therefore I answered the question regarding the 'greeting service' for not an additional service but the welcome by our owner.

Testimony for Astoria 19

The unit was a bit stuffy so we needed to keep the windows open. This in turn brought in significant street noise.

The placement of the phone was a bit of a pain.

We truly loved the views and having the small office area was a plus.

Testimony for Robinson Lake Retreat

We really enjoyed our stay at Robinson Lake Retreat. It was very comfortable and well equipped. Its location by the lake with access to boats was a definite advantage for our teenage sons. A fantastic view of Mount Washington from the lake side of the property. The owner greeted us on our arrival and was helpful and left clear notes about the property.

Testimony for Domain

Our accommodations were cozy. The only experiences we had that were negative about the property is that there were little sugar ants all over the main bathroom floor and in the front area by the kitchen table so we could never take our shoes off because of that. That was my only real complaint about the property however, I was told that it's that time of year and because we were on the ground floor I'm thinking it's probably more common. Other than that, we were told that we would have two parking stalls in the back to park but every night there was other vehicles parked there so there was a lot of double parking to make it work. Condo was relatively clean, convenient and the owner was friendly and accommodating.

Testimony for West End Oasis

Accommodation was exactly what I wanted and where I wanted to be. Supremely organized. A real pleasure.It was obvious that suite was prepared with care that went beyond expectations. Will book again. Thank you.

Testimony for Morningside Ocean Estate

Thank you for such a fantastic place to celebrate our 50th wedding anniversary with our whole family. 18 of us in all! We enjoyed the boats, the pool, the Bocci, trampoline, etc. Our 8 grand kids ages 6 - 13 were in and out of the boats and pool, and bouncing all day long.

The owners were very pleasant and willing to help.

The only difficulty or inconvenience was the road. It really needs help. However that wouldn't stop us from coming again under like circumstances.

Thanks again!

Testimony for Ashley Place Vacation Home

Hi
Thanks for the good time we have had at that Ashley Place in Victoria. The house was clean and very well located. The only thing is that there is not enough green areas for kids, otherwise it is a nice place to stay.

Testimony for Manor Suite Off Rockland

My husband and I enjoy traveling with our 2 dogs. It is often difficult to find accommodations that will accept 2 dogs, especially one with a kitchen, patio, and backyard. Our accommodation in Victoria was everything we needed and made our trip enjoyable and convenient. We would certainly use EMR Vacation Rentals to book this or another accommodation again in the future. Our hosts, the owners of the accommodation, were incredibly helpful and friendly. They also had a dog which was very sweet. We also found the gift basket upon arrival a very nice gesture.
Thank you very much for making our summer vacation so memorable and worry-free.

Testimony for Deep Cove Lookout

Our stay in Deep Cove was excellent. We did have a few minor problems with the ants that occasionally invaded the second floor, but the insect spray kept them at bay. We would suggest that someone be hired to take care of this with a permanent solution. The views and location were awesome, the furnishings and amenities were all that our group needed. If our large family 11 decides to return to the Vancouver area, we will definitely plan to book Deep Cove. Regards, John D. & Family

Testimony for Resthaven Cottage

Too expensive! poor value for the money!

Testimony for Secret Garden

There were several problems with our stay. First the Secret Garden was advertised as having a den in the write-up which usually means a separate room without a door. I chose this unit because of the den which the den turned out to be a living room with a dirty uncomfortable pull out sofa. Second there was construction right beside the building which should have been noted and perhaps reflected that in it's pricing about early morning Saturday noise. Third the washing machine backed up into the master bath shower, therefore had to spend time cleaning watching it not to overflow. There should have been some compensation for that. Isabel was cheerful and helpful which reflected the positive aspect of EMR Vacation Rentals. There were disrespectful neighbors across the street having parties 2 of the nights we were there so our sleep was interrupted during the night and early for construction. I would rent through EMR Vacation Rentals again but perhaps a different unit-or until construction was complete and the washer was fixed.


The EMR Vacation Rentals Response


Thank you very much for sharing your experiences at the Secret Garden. EMR Vacation Rentals did take up your comments about the construction noise, the sofa bed, and the issue about washing machine with the owner.
Owners response; "The sofa and all carpets were professionally cleaned beginning of May. A plumber has checked the appliance and pipes which are in order. Most likely the water backing up into the master shower was caused by using too much detergent. Water in Vancouver is very soft and only a minimum amount of detergent is required."
We are sorry your stay was not perfect and we will endeavour to improve upon the property with the owner. With issues like construction in the neighbourhood are difficult to address since this is a large city with city noise in the background but we will talk about it with the owner to see what can be done. Thank you again and we hope to see you again in the future.

Testimony for Tanglewood 47

The accommodation suited us very well. The ground floor twin was a bit small, and with no hanging facilities, even a rail and hangers would have been sufficient.
The town of Parksville was an ideal size, easy to get around and lots to do, we would certainly return, and possibly use 47 Tanglewood as our base again.

Testimony for Waterviews at Yellow Point


Enjoyed very much the accommodations and the vein and the space that this suite had. A little bit noisy with neighbours down below but it was a vacation for everyone so we let it slide. If it had gone later that 2 a.m. we would have had to say something. We needed more towels for 5 people than we had. Two sets each would have been nice. We actually went out and bought another towel each because after kayaking all day we did not feel like hanging out in the laundry and waiting to get a machine.
We loved the place and would like to return. Hopefully there is a frequent user discount....haha ...then maybe we could go there twice a year? We may look at renting a back suite if the price is much better even though this one was lovely. Brenda from EMR Vacation Rentals was top notch. I never waited to hear back from her about any questions I had. She was on top of all info about this place and I will ask for her help in the future.
Thanks again from the 5 crazy menopausal kayakers.


The EMR Vacation Rentals Response


Thank you very much for sharing with us your experience at the Waterviews at Yellow Point property. We are happy to hear you enjoyed your stay and got to explore the oceans around Yellow Point by kayak.
We really appreciate the feedback on the towels. We will be sure to advise the owner to see about getting more for the property.
Feel free to contact Brenda about booking the property again. If you book early enough it does not hurt to ask for a discount for a returning guest. We are sure Brenda will do her best to accommodate your request.
We hope to see you again soon.

Testimony for Elysium

We absolutely loved the cottage and look forward to renting it again!

Testimony for Juliet 805

Picking up and dropping off the keys to the owner was a nice touch. He made some recommendations of places to go which we found useful.
The quality and location was brilliant.

Testimony for Harbourside Park



We just want to share how much we loved this condo. It was perfect for our 25th anniversary trip! We especially appreciated the bikes, which are the best extra one could offer in Vancouver. Also, unlike many rentals we have stayed in over the years, this one was equipped as if the owners really lived there, and we had all of those little things provided that make you ready to go from minute one like soap, detergent, coffee filters, salt and pepper, etc. Please share our gratitude with the owners!

Testimony for Tanglewood 47

The accommodation had been directed to us by Brenda at EMR. It suited us perfectly for what we were doing in the area. The weather was not good but the excellent accommodation made up for it, the communal garden got our English kids mixing and playing badminton with next door's visitors from Alberta. Victory to England!. Deer grazing in the garden, nearby beach, pub and town facilities a short drive away made it an ideal family location.

Testimony for Strachan Point

The location was wonderful. There were some minor inconveniences that are worth noting but did not effect our enjoyment and one big problem...

1. The pool heater did not work. Therefore we were unable to use it in this climate.

2. Bed sheets were not on the beds.

3. The dishwasher was not working properly - it ran through the cycles, but dishes did not clean well.

4. The home did not have air conditioning, which was fine. However, the windows and doors did not have screens and the mosquitoes were able to enter the home.

5. Just a thought...it would be very nice to have had some game monopoly, checkers, chess, puzzles to enjoy with the children during our down times!

Now, this list is very minor. We loved our stay!


The EMR Vacation Rentals Response


Thank you very much for sharing your experiences at Strachan Point. EMR Vacation Rentals did take up your comments about the pool, sheets and issues with the dishwasher with the owner.
The pool heater was functional, however with an unusual cold month of July and the pool being deep and directly at the ocean it doesn't heat up to everyone's comfort. The dishwasher has been checked and it is working properly. We contacted the cleaning crew and they had not put on the flat sheets. However all duvet covers are washed after every stay so the beds were made up to European standard.
Thank you again for your comments and we hope to see you again in the future.

Testimony for Robinson Lake Retreat

We had a fantastic time at the Robinson Lake Resort this summer. It's a large, comfortable home situated on a picturesque lake near Black Creek, in the Comox Valley, in a quiet, peaceful neighbourhood. It offers a fantastic entertainment room complete with big screen TV and stereo to entertain the kids in the evening, and a large living room with an astonishing collection of music overlooking the backyard and the lake, and good WiFi Internet access. Lots of water toys to play with and a nice fire pit on the beach. Upstairs are three bedrooms, a bathroom, plus a beautiful master bedroom with ensuite. Two of the bedrooms have sliding door access to the full length upstairs deck. There is also a full length deck on the main floor where you can sit and enjoy the view of the mountains.

This house is like an old friend, its not a polished and shiny executive home, it's a lived in home, complete with all the things you need and you would never find in an executive rental, like a roll of tape in the garage so the kids could do some beading they forgot their tape, some fishing rods in the shed, a pool table in the garage, a genuine Stella Artois glass for my favourite beer, and a junk drawer in the kitchen that had the paper clip that I needed to clip my speeches together for the wedding we were attending.

This is a great spot for a family or two to have a vacation in beautiful British Columbia. Nearby to world class salmon fishing in Campbell River my son's first salmon was a 31 pound monster!. We will definitely be going back here and highly recommend this property. The rental agency was very professional and made sure we could find our way there and that somebody was there to greet us and show us around this wonderful property.

Testimony for Abode at the Beach Retreat

Really enjoyed the views, lots of space even though we thought the home might have been on the smaller scale. Hot tub was great.

A very small recommendation for a family like ours would be to add a few more place settings in terms of plates, bowls, etc.

Thanks for the wonderful week.

Testimony for Bayview 201

The facilities in the apartment were good but the balcony wasn't clean and the outdoor furniture inadequate. It would also have been nice to have a decent supply of toilet paper.
We didn't receive the key for the car park under the building despite being promised it. This was an inconvenience as it rained a lot during our week!
The booking service was very good - highly efficient and very helpful. Couldn't fault this.


The EMR Vacation Rentals Response

Thank you very much for your testimonial experience at the Bayview 201. We are happy you enjoyed your vacation there. We wish we could have asked the rain to come back another day for your stay. We are looking into some of the deficiencies you pointed out about the balcony area not being clean, short on toilet paper, and why you didn't get the garage door opener for the building. We will advise our owners of the Bayview 201 to have a look at the outdoor balcony furniture. Thank you again for your comments and for booking with EMR Vacation Rentals. We hope to see you again.

Testimony for Canim Lake Cottage


We had a great time, the area is beautiful. Would love to book the cabin again.

Testimony for Robinson Lake Retreat

Robinson lake promised so much, however the quality of the accommodation was very very poor and as a result horrendously expensive.
Setting aside the quirkiness of the property, the following come to mind
- the kitchen drawers & cupboards were filthy dirty, with dirty paper lining and various open cat treat packets etc
- bathroom sinks was very badly stained and chipped
- fly screens were broken, kitchen chair was broken
- bedroom screens & windows were broken
- upstairs again sinks chipped & wallpaper coming away from the walls
- my daughters room was absolutely dire, she has stayed in better hostel rooms during her travels, loads of empty pictures holes all over the walls and glass fibre insulation hanging through a hole in the cupboard ceiling - totally unprotected
I feel we were totally ripped off. It was certainly not what was advertised and was insultingly expensive.
I strongly suggest that until the bathrooms, holes in all the walls and the kitchen are corrected it should be removed from the market.
If I was living in Canada I would seek compensation on the basis that the property was not fit for purpose. It has spoiled what was a lovely holiday to that point


The EMR Vacation Rentals Response


Thank you for your comments on the Robinson Lake Retreat. We are glad to see you enjoyed your stay as you rated it Very Good. We are sorry you did not find the accommodations to your liking. We have let the owners of the Robinson Lake Retreat know of your experience so they can improve the property for future guests.
This is the first time our company has received a bad experience testimony from this property. We do ask our guests to contact us immediately if they come across any problems in their rented properties so we can act upon it immediately.
We are hoping you will return and allow us the opportunity correct the record and find the perfect property for your future holiday.

Testimony for Secret Garden

My family of 4 and my 2 in-laws stayed at the Secret Garden for 30 days. The location is ideal. Very close to downtown yet situated in a quiet neighborhood. The rental is very comfortable. The bathrooms in each bedroom gave us plenty of privacy. Since I am a professional pianist, it was also nice that there was a upright piano in the living room. I would recommend the Secret Garden especially for parties of 4-6.

Testimony for Serenity Seaside Cabin


Our stay at Serenity Cabin was great - if you want a more remote and rustic place to stay. The cabin was clean and the view is unbelievable. We saw bald eagles and harbor seals everyday. We hoped to see some whales as they are very common also.
The only minor drawbacks are that it says their is wireless internet access which is not entirely correct. You can get WI-FI access if you are close to the primary residence on the property, which wasn't a problem because no one was staying there at the time. Obviously, this wouldn't have worked if people were staying in the home since you would have to be sitting in their driveway or on their patio. Also, the TV has a cable connection but we were not able to get any reception. There are some old DVDs to watch which we found to be enjoyable. Also, there were only 4 towels to use for 3 people for the entire week. You should also be aware the road to the cabin is down a very winding, narrow road, probably about 3/4 of a mile. Our rental car did fine but some people may find it a little nerve racking.

Again, the view was great as was the overall peace and quiet. We wanted a more remote wildlife type location so it was great for us. The drive into Victoria takes about 20-25 minutes so it was fairly close. If you can put up with a few minor inconveniences, I would rate it as a great place to stay. We will have a lot of good memories.


The EMR Vacation Rentals Response


Thank you very much for providing us a great testimony on your experience at the Serenity Seaside Cabin. We are very glad to hear you enjoyed your stay and was able to witness the abundant marine wildlife that calls the water home in front of the cabin.
We will advise the owner of the shortage of towels and issues with getting a WI-FI signal in the cabin. The property is advertised without cable for the reason to provide a disconnection from the modern world to ensure a closer experience with the natural surroundings for our guests.
Thank you making the Serenity Seaside Cabin your vacation home and we hope to see you again in the future.

Testimony for Courtyard Mews

The reason I gave the unit the average category is because I felt for the price the unit had slow internet access and only basic cable which I feel is below the standards you are charging. Also there was not a coffee pot or a hairdryer in the unit which are usually standard everywhere, so we had to go out after a long flight to purchase a coffee pot and hairdryer so we would have it in the morning. Also the oven did not work properly and we were running out of dishwasher and clothing detergents something we should have not had to buy for the condo.

We did love the setting and Simone.


The EMR Vacation Rentals Response

Thank you for your comments as they are very valuable for us. We are glad you enjoyed your stay.

You are correct a coffee maker and hair dryer are part of all our rentals. We are not sure why these two items were not in the property. We will look into it right away as well as the oven not working properly. Next time you stay with us please call us immediately if something is missing. Since we did not know that this had happened during your stay we could not act upon it. We will bring the matter of the cable and internet package to the owner's attention.

We hope to see you again in the future.

Testimony for Spectrum 31

Spectrum 31 was the perfect condo to enjoy our vacation in Vancouver. Simone, the EMR Vacation Rentals contact in Vancouver, was very accommodating to our schedule and most professional and pleasant to deal with.

We have not spent any significant time in Vancouver for 20 years and we were pleasantly surprised with the convenient location of this condo. It offered immediate access to the Chinatown Metro station which linked easily to the Canada Line transit to the Airport. This was most helpful for the arrival of friends from Germany who are spending their summer vacation with us in Vancouver and then 2 weeks in the beautiful Kootenays. Chinatown, Gastown, Yaletown and Granville Island were within walking distance. The Vancouver Art Gallery is hosting an amazing Surrealism exhibition until September. This and the Aquarium at Stanley Par Aquarium were just 2 of the highlights of our visit to Vancouver. The rental of this condo through EMR Vacation Rentals provided a fabulous, comfortable home base to explore the wonderful city of Vancouver. Our friends have thoroughly enjoyed their stay in Vancouver.

Testimony for Morley 303

We enjoyed the convenience of the location of the condo. It was very nice to be able to walk to most places. The building was very quiet for the most part except for the overzealous revelers on Canada Day. I'm not sure I would book a downtown accommodation on that holiday again, but that wasn't a flaw of the condo. The condo was well stocked and for the most part we had everything we needed. There are several good eateries right around the corner. Our dogs enjoyed laying in the sun on the balcony and having both an east facing balcony and a west facing balcony was a treat. The only complaint I have is the bed could be a little more comfortable and a little higher off the floor. Maybe it's good for younger people but could be improved for our age bracket. I would recommend this condo to others and would return in the future if possible. Thanks for the lovely stay.

Testimony for Harbourside Park

I'd like to clarify the greeting service rating. Both greeters were polite and competent, but their presence, in our minds, was unnecessary, and constituted an additional expense that we resented, as it was unnecessary. Our greeter didn't do or show us anything we wouldn't have easily figured out on our own. We've used home rental services in other cities before, and never had to contend with a greeter service. Having to phone our greeter upon arrival was unnecessary and complicated, as we hadn't changed money to Canadian yet, and then her phone number didn't even work. Paying a fifty dollar fee to check out early was outrageous, and something we've never had to do anywhere else.

While the office staff was extremely professional and helpful, and our condo was clean and comfortable, we walked away feeling that we might not recommend it to friends because of the greeting service.


The EMR Vacation Rentals Response

Thank you for your comments as they are very valuable to us. We are glad to hear you enjoyed the property and the experience of booking the Harbourside Park and for the most part it sounds like the greeting personnel were competent and polite.

We wish to address the issue of why we need greeters for our property check-in and check-outs. We are not a hotel with all our units in a single building where guests can walk to a check-in desk get the keys and the walk upstairs to their unit. The properties we have are all independent properties that are located in different buildings or houses in various parts of the city. We have to arrange for a greeter to meet our guests to provide keys and access their rentals. The greeters are to assist with a tour of our properties as well to ensure our guests have been properly given an orientation of the rental and possible additional facilities such as common swimming pools or gyms in condo complexes. In many cases we have international travelers who do not have recycling programs in their communities whereas Vancouver and most of British Columbia communities do and we like to make sure our guests understand where and how the recycling is handled. Sometimes there are complicated media or appliance equipment in the properties that may take a short lesson on how to use it. We want to ensure our guests have the best experience possible which means being able to use all the amenities that are included in their rental. The greeters are there to ensure you are happy with your property when you check-in. The greeters are great resources of information for the community you are staying in and can answer questions you may have on things to see and do in the community to where to pick up groceries.

For the early check-outs , we call them red eye check-outs, EMR Vacation Rentals has to specially arrange for someone to get up very early in the morning to make sure to be there on time. These are for guests leaving before 7 AM and in most cases the early check-out requests are for 5 AM or 6 AM which means we have to arrange for a greeter to come pick-up the keys at this time. The greeters have to be paid after hours rates to provide this service. The greeters are required to make sure the property has been secured, all the keys collected, and left in good order by our guests. This is to ensure the protection of the property and to help with quickly returning the guests damage deposit.

Our guest booking agreements have the check-in time at 4 PM and the check-out time at 11 AM. However, EMR Vacation Rentals does provide a wide period of time for guests to check-in and check-out at no cost. It is included with the rental. For check-in time the contract does state 4 PM but we allow for anytime between the hours of 4 PM and 11 PM. EMR Vacation Rentals will allow for an earlier check-in before 4 PM if the property is available and ready for your stay. The contract check-out time is set at 11 AM but EMR Vacation Rentals provides a window from 7 AM to 11 AM at no additional cost for the greeting service. We do try to be as accommodating as possible for our guests.

We have had some guests ask if they can leave the keys in the property or if we have a drop box location. The answer is in some cases this can be arranged, however, in most of our condo buildings the guests need the keys to be able to exit the building or secure parking garages. What we have found in the past is guests forget the keys in rental cars or have left the city with the keys still in their possession. The cost to replace these keys are both high and time consuming. With much of our condo building locations there is electronic keys and door FOBS to use and they can be hundreds of dollars to replace. Secondly, in most cases with our rentals we have other guests needing to check-in to the property a guest has just left on the same day. If we are having to track down lost keys or have new ones made up its not as simple has heading down to Home Depot to have keys cut. They have to be specially ordered and this sometimes takes to few days to replace. In some cases where keys have been lost locks have to be changed for security reasons.

We try to be as accommodating as possible for our guests. We ask our guests to arrive and depart during our operational hours and stated above. However, if you have to arrive or leave outside of our operational hours we will accommodate your request but to do so please understand there is additional costs to our company that we have no choice to pass on to our guests to have our greeters get up in the middle of the night fulfill your request.

EMR Vacation Rentals highly recommends to all our guests to make sure to plan your travel arrangements to arrive or depart during our operational hours for greetings.

Testimony for Cloud 9

The apartment was bright, clean and looked exactly as photographed on the EMR website. Don was very helpful in giving us a quick tour of all the facilities available to us and pointed out areas around the apartment that might be of interest.

We bought breakfast from Nester's supermarket which is accessible from the building and ate every morning in front of the amazing view on the balcony. There is also a JJ Bean coffee shop just downstairs. The gym was on the top floor in the adjacent building with good facilities and there is also a pool table and even a hot tub in the shape of a 'W' - we would have tried the tub if the weather was cooler.

Bed was comfy, a good shower and a big TV with countless channels. Washing machine, tumble dryer, coffee machine, dishwasher and the Mac were all very easy to use too.If I was picky I would say the only down side is at night you can hear a faint humming sound from the fans operating on top of an nearby building, but I think we were quite sensitive to it as a result of our jet-lag as we had no problems falling and staying asleep. The only noise which woke us up were the seagulls in the morning.

The building felt quite secure as only residents who have keys can access the particular floor you live on in the lift.

For last minute souvenir shopping, Water street where the steam clock is is only 5 minute walk away, there are a lot of places to have a local beer, and very quirky little designer shops around too. Chinatown is not too far either and you can ferry across to North Vancouver very easily. Nearest Skytrain station is on Water street and it took around 25 minutes to go down to Richmond.

Overall we had a lovely stay and would definitely consider renting this apartment again. Thanks again Don!

Testimony for Harbourside Park

While the location was excellent, we found that being only at 5th floor, traffic noise was a problem. Air conditioning would be an asset on the warm nights.

Testimony for Abode at the Beach Retreat

The accommodation was fine. It was too close to the neighbors, however when out on the patio, that was not an issue. It was great for my mother who is 83 and has difficulty getting around. We enjoyed the beach, and the resident eagles, herons, and a deer. Watching the cruise ships and barges going back and forth, she even enjoyed the ferry traffic including the 630 am horn. Overall it served our needs very nicely.

Testimony for Pendray House

The house was great except for construction on both sides. The noise was a little much and difficult to sleep in. We LOVED the location and being on the beach. The family had a great time.


The EMR Vacation Rentals Response

We are very happy to hear you loved the location and enjoyed the Pendray House and the beach below it. We are very sorry to hear some of the neighbours are doing work on their properties at the moment. The work next door should wrap up soon. We hope to see you again in the future at the Pendray House.

Testimony for Great Escape at Miracle Beach

We had a wonderful time. Wish the weather had been warmer. We had to supply some things in the kitchen that I bought and brought home. Roaster, extra large bowls, PS games for the kids. There was 7 of us and we found that the kitchen table was small. One adult ate in the front room. We do realize the home was supposed to be for 6 people and there was room for 4 at the table and 2 at the island. We also wish the barbeque was larger. The home was beautiful, spotless, and homey. We love the million dollar view. The grand kids had never seen the ocean and it was a great experience for all of us. Please thank the owners for being so gracious in letting strangers stay at their home. The property was beautiful.

We will be looking at something out in the Shuswap area for next summer. If you have any property there please let us know. Also we wish to thank Heather so much for all of her professional, courteous, friendly and helpful manners both on the phone and with her emails. She is a wonderful employee and as I am a supervisor where I am employed I truly acknowledge her assistance and great work ethic. Thank you Heather. We look forward to hearing from you again. Carol and John


The EMR Vacation Rentals Response

Thank you very much for letting us know of your experience at the Great Escape at Miracle Beach. Sounds like your family had a terrific time. Miracle Beach is one of the best sandy beaches on Vancouver Island. I wish we had better weather for you during your stay. Thank you for providing us with some suggestions for the property. We will be sure to provide your valuable feedback to our owner of the Great Escape at Miracle Beach

Heather is a terrific reservation agent for EMR Vacation Rentals. She really does like to ensure her guests are fully satisfied with the property selections and with her service she provides. Heather will be very happy to read your testimonial about her. Please feel free to contact Heather about your future vacation rental stays. She will love to hear from you again.

Testimony for Retta Court Forest Chalet

The property is really not suitable for rental. There is no pantry space. All of the bedroom drawers were full, so there was no storage space. This is clearly someone's second home first, and rental property second. For consistent rentals, the property needs to be de-cluttered to make room for guests.


The EMR Vacation Rentals Response

Thank you very much for providing us with your experience at the Retta Court Forest Chalet. We will be looking into the concerns you have about the property promptly. Our owners that list their properties with us are aware of the need to ensure there is empty drawers and kitchen cupboard areas made available for guests use. Our owner's personal belongings such as clothing and food are required to be removed and put in locked storage on site or taken away from the rental altogether. We are very sorry this property did not meet your expectations and we hope that we can have the opportunity to provide you accommodations in the future that will ensure your complete satisfaction.

Testimony for Ashley Place Vacation Home

Staying in a house made so much more sense for our extended family than 3 separate hotel rooms. From Great Grandma to the 3-week old baby we were happy to have so much time and space together. Thank you, again, for sharing your lovely home.

Testimony for Magnolia Cottage

I was uncomfortable using the bed. The mattress was covered with bits of unknown particles. Therefore, I was not comfortable during our stay at this accommodation. We only brought the required change of clothing and toiletries into the cottage.

The area was very nice, but from the ad, I thought this was a cottage, not a converted garage on someone's property.


The EMR Vacation Rentals Response

We are glad you let us know how your stay went at Magnolia Cottage. Thank you for the feedback on the bed we are checking to see what it is you experienced. All of our properties are professionally cleaned and we try to make sure everything is made perfectly clean for our guests. We are sorry that the bed was not appropriate for your stay. We do ask our guests to let us know immediately if any issues arise at the properties they are renting so we can act on it quickly for our guests comfort.

The Magnolia Cottage is not a converted garage but a complete and modern stand alone building. There is a garage to the side of the building but it is not used while guests are staying on the property. It is a separate building on a shared property with a larger house. The property listing does state on our website there is a caretakers suite on the property as well. It is a very nice and well appointed place but we are sorry to hear it did not meet your expectations. We will hope you will return to visit us again in the future and we will endeavour to exceed your accommodation expectations.

Testimony for Urban Oasis at Jericho Beach

The condo was very clean and friendly. Like the location but didn't like that there was no BBQ and that the bed only had a fitted sheet and a duvet cover no flat sheet in between.


The EMR Vacation Rentals Response

Thank you for your testimonial on the Urban Oasis at Jericho Beach. We are glad you enjoyed the property and liked the location. We will look into your concerns about the BBQ and the sheets. We hope to see you again in the future.

Testimony for Beatty Loft

We greatly enjoyed our accommodation in Vancouver. The loft was within easy walking distance and had a nice neighborhood feel. Our greeter was able to orient us to local groceries and restaurants. Thanks for all your help!

Testimony for Downtown Oasis

Super apartment. Fantastic huge deck. Very well placed to see Vancouver. Everything good quality and many thoughtful additions. The only down side was we only had a week there. Booking staff were cheerful and could not have been more helpful. Overall great we would recommend to others.


The EMR Vacation Rentals Response

We are very thankful to know you enjoyed the Downtown Oasis. We hope to see you again in the future.

Testimony for Morley 303

We had a wonderful time visiting Victoria. We also enjoyed the unit, especially the little balcony overlooking the water. We met our future daughter's in-laws and had a little brunch. It was perfect. We will definitely recommend you.

Thanks so much!


The EMR Vacation Rentals Response

We are very glad to hear you had a wonderful experience at the Morley 303. We hope to see you back soon.

Testimony for Shangri La Living

Condo was great!

If I were to be critical very critical - could use a few more towel bars and hooks. A luggage rack or two and make the office back in to a closet as storage for two is tight. A luggage mat for the bed to set suitcase on and two unpack. Maybe even a guest log!

A premiere place to stay, in a great city! We will be back!


The EMR Vacation Rentals Response

Thank you for letting us know you enjoyed your stay and for your suggestions to make the condo that much better for future guests. We hope to see you again soon.

Testimony for Morningside Ocean Estate

First off, EMR was fantastic. Brenda Dominy was always quick to respond and flexible with any challenges that may arise. The service was impeccable!

The property on the other hand was quite disappointing for the amount we spent, we thought it was not worth it and will never stay there again. There were lights that were burnt out, the fridge wasn't cool enough upon arrival and spoiled some of our food, the pool house bathroom looked like it had not been cleaned for months, the driveway was down was a very steep, gravel road you wouldn't get up or down without an SUV, and worst of all we had no running water for 2 out of the 3 days we stayed there! We had to drink water out of a plastic water container and flush all the toilets with buckets of water from the pool.

The owner offered us a rebate of either a stay in the off season or 200 rebate. She stated this is the absolute maximum she can do. Since we would never stay there again we accepted the rebate of 200 eventhough we thought that with 5 infants asd no running water deserves more of a compensation. I've sent her an email a couple times and still haven't heard back from her, so now I've got EMR involved to get my rebate.

So all in all I will definitely use EMR again to book my vacation home, but never again stay at Morningside Estate.

Testimony for Downtown Oasis

Hi. From initial contact to arrange accommodation, to greeter persons when we arrived and left, everyone was top notch. Everything exceeded our expectations. The BBQ provided instantly it seemed on a last moment notice worked well and was very much appreciated. We broke a mirror and also accidentally took a video tape case we thought was ours. To resolve the problems we created everyone was fair, courteous, and professional. Thanks for helping to make our visit to Vancouver super great.

Testimony for Granville Island View Condo

I would like to thank you for your attention and help during my booking and greenting services. Special thanks to Heather and Isabel, for all support. I hope to see you again as soon as possible...Thanks a lot !!!!
Kind regards.

Testimony for Morley 303

All in all, we thoroughly enjoyed our experience at 303 Morley. We thought that the owners of the property had gone out of their way to make it homey yet practical.
The kitchen was exceptionally well equiped which was helpful. The location of 303 is awesome. Being in the heart of the city, we were able to enjoy the restaurants and shops practically at our front door.

Testimony for Marina Breeze

My wife and I had some very specific requests for where we wanted to stay. EMR was very responsive and accommodating to our needs. We found the communication very professional. We ended up in a condo that was close to perfect for what we wanted and thoroughly enjoyed our month in Vancouver.

Testimony for Shangri La Living

The deposit arrangement is too punitive. Should be proportional to room rate. Unit needs a TV in bedroom and access to cable TV as there are very limited channels.

Brenda Dominy was outstanding and so was the greeter, Isabel Portale.

Testimony for Beatty Loft

The Beatty loft exceeded our expectations - it is a truly stunning apartment that looked even better in real life!

We stayed for 8 days and couldn't believe our luck in getting such beautiful accommodations for such a good price! We came to Vancouver for a relative's wedding, and when they saw where we were staying in the Beatty Loft they were envious - they had booked a honeymoon suite in one of Vancouver's nicer hotels, but our loft was 3 times the size and 10 times nicer! Everything in the loft is quality - nothing has been skimped on.

Our favorite thing was the swiveling TV that rotated so that you could watch it either in bed or in the lounge room. My partner also loved the huge 3-4 seater lounge and wished to take it home with us to Australia as it was so comfortable.

Beatty Loft is well located to transport and shopping Nester's supermarket is only about 3 blocks away, and is close to the older, more character-filled parts of Vancouver, such as Gastown. If you choose to stay here, I also recommend going to the Irish Heather Pub Carrall St, Gastown for one of their beautiful pies, and to the Yaletown Roundhouse and Steamworks Brewery for their yummy fare and house-made beers.

The mixture of heritage style HUGE wooden beams and ultra-modern conveniences made us feel very spoilt. If we ever return to Vancouver I'll be trying my hardest to book this place - definitely one of the nicest places you could stay in Vancouver!

Testimony for Quarry Heights

We stayed at this property with our family for our son's graduation from UBC. We came from all over the US. It was perfect for us, a party of 8. Awesome view, excellent setup with bedrooms/bathrooms, The large kitchen/dining/LR was just right.

We spent a day in Whistler. Multiple days in the Vancouver area plus the graduation.

The only negative was the Canucks beating the Bruins in game 1.

Testimony for Spectrum 31

I express my congratulation to EMR Vacation Rentals and Access Vacation Group, all the organization before, during after the check out was just perfect. I felt very well treated by everyone and being there made me feel at home, I found everything I needed there, plus the beautiful view of Vancouver.

Thank you one more time, best regards,

Testimony for Beatty Loft

Fantastic accommodation in a location that was handy to all the city attractions. Reservation staff and greeters were courteous and extremely helpful. The way we were treated,the reception we received and the high quality of the accommodation made our trip very memorable. Would have no hesitation in recommending EMR Vacation Rentals to anyone looking for a cost effective and pleasurable holiday experience.
Geoff and Maria, Sydney, Australia.

Testimony for Serenity Estate

Testimony for Harbourside Park

We enjoyed our stay. The location is very good being central to many areas in Vancouver.

The only comment I have is that the apartment gets very hot in the afternoon when the sun is shining. I realize that's not always a problem in Vancouver, but we did have a few days when it was. I suspect in the middle of the summer it will also be a common problem. Something as simple as a window fan would be a great help. We ran the bathroom exhaust fan with the windows cracked to fix the problem.

Testimony for Abode at the Beach Retreat

The House is in a wonderful quiet location and the direct access to the sea front is a real bonus. We found the accommodation spacious and well furnished. We were fortunate in having some very good weather and the views to the mountains on the mainland are exceptional. We had to drag ourselves away to go out anywhere. Comox and the surrounding area are terrific with good shopping just a few kilometres away and the beautiful Comox Lake just a short drive. The house is perfect and central to explore Vancouver Island.

Testimony for Downtown Oasis

We had a very positive experience and have no objections in regards to our stay at Downtown Oasis. The suite was very well appointed and meticulously maintained. Gorgeous terrace. We look forward in using EMR Vacation Rentals in the future. Very professional service from booking trough check-in to check-out. Would highly recommend to the friends.

Thanks,

Bob & Dragana

Testimony for Parkwood Condo

We appreciate the friendliness of the greeter.

Frank and Alice

Testimony for Pendray House

We had a wonderful time at Pendray house. We had lots of room and the views were fantastic, eagles in the trees in front of the house, herons in the water at the bottom of the stairs. Our guests from Alberta and Saskatchewan were in awe.
We would recommend it to anyone.
We will look forward to returning in the future

Testimony for Station Villa Executive Condo

Excellent. What more can I say.

Testimony for James Bay Living

Very good location, close to downtown Victoria. Very nice accommodations for 4 adults.

Testimony for Harbourside Park

Very stylish condo, great location and even greater value.

Testimony for Waterview at David Lam Park

Overall I thought the apartment was great, but there were a few issues. The swimming pool advertised as part of the apartment complex was closed and had clearly been closed for a while. It didn't affect me particularly, but could be a big issue for some guests. Also, the building works across from the apartment were really noisy and I feel we should have been warned about this.

For a visitor from the UK, I'm not familiar with Canadian condos and there wasn't enough info on some things - for example, how to buzz people into the apartment from the front door, or where to put the garbage and recycling.

These were relatively small issues though and I have already recommended EMR to anyone visiting Vancouver! The service from everyone was really helpful and the booking, greeting etc was very easy. Thanks for a great holiday!


The EMR Vacation Rentals Response

Thank you for your thoughtful review. In this particular case, the pool was indeed closed for one week for regular maintenance. We are very sorry it occurred during your stay, and we are thankful that you didn't miss it. There should be no more scheduled pool closures for the remainder of the season. We will also check the home manual to ensure that it provides the kind of information required to buzz people in and where to put the garbage.

Thank you again!

Testimony for Pendray House

There were seven of us, and we all thoroughly enjoyed staying at Pendray House. There was easy access to the beach. The layout of the home was very well planned so that you could take advantage of the view of the water. The kitchen was spacious as was the dining room and living room. Plenty of cooking utensils. We were all very happy with the accommodations.

Testimony for Richards Mews

I just wanted to say that I truly enjoyed the condo that I stayed at. Heather was instrumental in making this happen for me. The whole experience was very organized, which consequently made it easy for me to arrive and feel at home. This was my first time to rent a condo, and I have to say that if I'm back this way, I would definitely get in touch with this company again. I would also recommend it. The greeters that were arranged did an excellent job as well. What I loved about the place, is that it had an excellent view, and it was close to everything.

Testimony for Oscar Winning False Creek Views

Location is terrific so close to the seawall, Granville Market, West Broadway, restaurants and interesting shops, all within very easy walking distance. A big off leash dog park is nearby too. We loved the location.

The views from the condo living room and master bedroom were fantastic - and just what we former Vancouver-ites needed after a long prairie winter.

Condo itself is OK. Dining area is very small and we had to move the couch to sit 4 people the table. It was stocked well, good variety of dishes, glasses, tools, pots and pans, etc. Bed in master bdrm was comfy and good bedding. No problems with the WiFi.

The BBQ was a wreck. It looks like a big gas BBQ in the pictures and under the cover, but when you take the cover off, its just a very small table-top on top of an old table and it looks like it hasn't been cleaned in years. It was really nasty.

Three sets of stairs were a challenge when hauling in groceries. On top of that, 4 smaller sets of stairs from the street level parkade to the front door of the condo. Use the back lane when bringing in supplies, then you only have 2 flights down to the condo level front door vs 4 flights up to.

Our greeters were friendly and accommodating. The next door neighbour was friendly.

Overall we enjoyed our 9 days there, the location was perfect for what we wanted in this vacation.


The EMR Vacation Rentals Response

We thank you for your review! We especially appreciate being informed about the BBQ. We will make sure that this issue are resolved as soon as possible.

Testimony for Beachwood House

We loved the house, the area was close to everything. The kids just loved the big property.

If and when we come back to the Courtenay/Comox area we would certainly try to rent your vacation villa again.
Thanks very much for the good service.

Testimony for Serenity Estate

I thoroughly enjoyed the main house and the location was fabulous. I had forgotten however as to how steep that road was leading down to the property. I had a van which had quite a bit of difficulty going up. Might be good to mention that in the listing. I know when I used the Morningside property I specifically ordered an SUV to rent for the trip.

My only concern were the mice in the cottage. I had the boys out there and they were not too upset. If I had girls out there that might have been a different story.

Jim was a great owner to deal with. Came and personally showed me all the assets of the property and pointed out all the wildlife. I enjoyed the seals and otters.

See you next year


The EMR Vacation Rentals Response

Thank you for your great review of the property. We are very glad you enjoyed your stay at that spectacular property. We especially appreciate you letting us know about the mice as we will be sure to have that attended to immediately.

Testimony for Yaletown Waterside

Thank you for your great communication and thorough service. We loved the apartment and it's location. The view of False Creek was magnificent though! A special thank you to Heather for her wonderful communications.

Testimony for Beatty Loft

Fantastic apartment, great location. Kitchen in particular was brilliantly equipped and the range of DVDs was really good. Service excellent throughout and will definitely use company again in the future.

Testimony for Juliet 805

Our stay at the Juliet was great! Yes, we would return in the future. Greg, our greeter, was fabulous. Thanks to all who helped with the reservation.
Thanks again

Testimony for Manor Suite Off Rockland

Our stay in Rocklands was like a vacation in paradise!

Obviously the location in Victoria could hardly have been better, but it was the suite itself which made our vacation into a holiday home away from home. The suite is spacious, very well designed, wonderfully appointed with furniture and art, and unbelievably light for a basement! The view into the garden was so relaxing!

Our 'upstairs' hosts - Bob & Elizabeth & Noah! - were gracious, discreet, and extremely hospitable. They are most definitely dog lovers, and this shows!

We enjoyed our holiday on Manor Road as much as any holiday could be enjoyed...and for sure we'll plan to return!

Testimony for Pendray House

We loved the fireplace!!!!

Overall our stay was very pleasurable.

Testimony for Astoria 19

We stayed at Astoria 19 for the month of April, and thoroughly enjoyed our stay. We have been to Victoria many times, but never for this length of time. The location of this condo is perfect we walked to restaurants, shops, Cook Street, Beacon Hill Park, and of course, the Inner Harbor. The condo itself is perfect. We cannot say enough about the views. To wake up in the morning and see the sun shining on the water and mountains is priceless. Everything we needed was included in the suite. Simply perfect. The only thing we could complain about was the weather! Thank you.

Testimony for Wood Haven

Woodhaven was a great place for us 2 couples from 2 generations. We arrived an hour early to friendly hosts who had fresh cut daffodils and gentle music playing in the cottage. Hiking and fishing recommendations were offered and enjoyed. The cottage was comfortable, homey, and just want we needed. Our thanks to you, Gerry and Tim, for a great play to stay.

Testimony for Corazon 5

Location was great and security was good.
The furnishings were acceptable.

Testimony for Oscar Winning False Creek Views

We chose this flat because the views looked so lovely in the pictures, and indeed they were. On our first rather bleary night jet lagthe lights in the skyscrapers glistened in the dark and we caught the mountains rearing in the distance. Magical.
The accommodation was perfect for what we wanted and provided a well equipped home from home, the only problem being the toasters fights with the fire alarm.
John was very accommodating about our leaving arrangements and made the last day easy for us, which was great.
We recommended the house to friends who live in Canada and run trainings in Vancouver.
Thank you

Testimony for Coal Harbour Suite

The view was stupendous! The building is very secure including the parking and we appreciated that. Very pleasant front door staff. The condo was small but decorated nicely and in good condition. We enjoyed our stay and would return. Again, the view was absolutely breathtaking! Thanks for an enjoyable stay in Vancouver.

Testimony for Beacon Hill Brownstone

We had a wonderful time at the Beacon Hill Brownstone and would highly recommend EMR to all our family and friends. And I will be using your services in the near future.
Thank you so much for all your help in finding us the perfect spot to escape the Edmonton winter!

Testimony for Wood Haven

Our booking agent was very helpful and spent quite a bit of time finding an accommodation that was within our budget. The accommodation was excellent and the people who owned the property and lived on sight were very gracious and personable. We thoroughly enjoyed our brief time in their lovely, well-appointed cottage. Thanks to Carmen for the time spent finding the accommodation and to Gerry and Tim for their hospitality.

Testimony for Astoria 19

We just loved our winter get away at Astoria 19 and can hardly wait for next year's visit.

Testimony for Serenity Estate

The only real problem with the space was a strong smell of gas the first couple of days that was discovered to be some leaking generators in the garage. Other than that the place was great and people had a lot of fun with the raft and the hot tub.


The EMR Vacation Rentals Response

Glad you enjoyed your stay at this spectacular oceanfront estate. The owner has been informed of the issue and is immediately addressing the problem. EMR Vacation Rentals

Testimony for Morningside Ocean Estate

There was a MAJOR problem with ants at this place that would have been nice to know about ahead of time. They were everywhere and they were huge, it definitely took away from the experience. Other than that the place was great.


The EMR Vacation Rentals Response

We appreciate you letting us know about the ants. This is often a seasonal problem in the early spring. We will be addressing the issue immediately. Thank you for your comments, glad you enjoyed your stay at this spectacular property. EMR Vacation Rentals

Testimony for Resthaven Cottage

We had a pleasant time at Resthaven Cottage! The location was very good for us and the amenities at the cottage were good too.

Testimony for Waterview at David Lam Park

If one is interested in staying in Yaletown, this unit is well situated near restaurants, bars and good walk-streets. The neighborhood is safe and the building is secure. I have no reservations recommending this unit and EMR, as a rental company.

Testimony for Manor Suite Off Rockland

The only comment we would like to make is that we heard the home owners walking above us, most apparent when they were wearing what sounded like hard soled shoes. We are early risers, so it wasn't a problem.

The suite was lovely and we enjoyed our stay.

Thanks

Testimony for Beacon Hill Brownstone

This was a very satisfying experience. This particular accommodation proved to be as good as or even better than advertised and outstanding value for money. The service from EMR at the office by telephone and correspondence as well as in person from the greeter was very professional and at the same time personal. We have many years of experience in rentals through agencies or direct from owners via the internet in Canada, USA incl. Hawaii and Europe and this was amongst the most enjoyable and problem-free such rental we have encountered. I would not hesitate to recommend this unit, or the services of EMR to others, including family and friends.
Thank you for your assistance and service.

Testimony for Corazon 5

The location was excellent. The only negative is that we feel the damage deposit was excessive.

Testimony for Morley 303

The only weakness in the condo is how badly any walking or pushing my wheelchair could be heard in the condo directly below us. Sound proofing the floor would help both the guests and the suite below us.

Testimony for Uptown Ocean View Penthouse

EMR Vacation Rentals was an immense help in our finding accommodation for a last minute vacation to British Columbia. Everything went like clockwork, from signing the lease, to being greeted and getting the keys! I would be extremely confident in using EMR Vacation Rentals to help me secure accommodation on my next visit to British Columbia!

Testimony for Parkwood Condo

Thank you so much to Savanna and Brenda for the excellent service and great accommodations! Will definitely come back next spring for another month or more. The condo was well stocked, I was in need for nothing! See you again.

Testimony for Hillsboro House

Overall we had a very nice stay. The location is wonderful and the house is very nice. Any difficulties we had the oven and the fireplace were dealt with as quickly as could be expected. Everyone we dealt with was very pleasant and helpful.

Testimony for Downtown Oasis

I would stay at this condo again if I needed to be in this area.

Testimony for Astoria 19

We felt very comfortable in the apartment. A wonderful view, a great holiday. Thanks for the vacuum bag and replacement bulb.
Thanks again for everything.

Testimony for Beatty Loft

Parking was the only issue we had. Otherwise we were very happy with our stay.

Heather and Simone were very helpful and went above and beyond to make sure we had a good experience.

Testimony for Elegance at Bear Mountain

We very much enjoyed our stay at Elegance at Bear Mountain. The accommodations and amenities were fantastic as was the scenery. We definitely wouldn't hesitate to rent this property again in the future.

Testimony for Capitol Hill Executive House

It is a good house! In a good location! There was space enough for 11 people comfortable! Very good !!!

Testimony for Vogue 2 Bedroom

I started off looking through a large listing company's site and was quickly frustrated - the places that said they were available weren't. Owners don't update the site when they rent their properties.

When I called regarding a property on a large listing company's site, I was contacted by your booking agent. She asked what I was looking for, and within 15 minutes I had an e-mail with multiple choices in Victoria. After I had set everything up with her, she informed me that I was her very first customer. This surprised me, as she was very knowledgeable and professional. Definitely a good employee you should try hard to retain!

The greeter was waiting for us at the appointed time, and showed us all the relevant details about the unit and some information about local attractions, dining, etc.

The condo itself suited our needs perfectly.

Unfortunately, the part of town where the unit is located has quite a few drug addicts & homeless people hanging around. For a younger couple like us it wasn't much of a problem but you may want to mention in your literature that it's an active part of town with noise at night. Older folks or families may not want to stay at this condo.

Overall, the experience was positive, if a bit spendy for what we got. Thank you for your help arranging this vacation!

Testimony for Maple Retreat

Overall a fantastic stay at the Maple Ridge property and we will certainly use again if we are in the area. Very well equipped and furnished property, thank you...we had a fantastic time.

Testimony for Beatty Loft

Had a wonderful stay, thanks very much! When there was a small issue with the wireless internet, EMR staff was very prompt and helpful in resolving it even on a Sunday. Our accommodations were clean and all services/facilities were as advertised. We have a great 24 day stay and would recommend EMR vacation rentals to family and friends. Overall very happy with the service.

Testimony for A Heart and Soul Suite

A very supportive team and lovely landlord! Everything was as expected, no unpleasant surprises.

Testimony for Capitol Hill Executive House

First of all, the EMR Vacation Rental agent, was a very big help in assisting us to secure this vacation rental. Her due diligence and follow-ups was important factor in getting us this vacation rental. I'll definitely use her service and refer her to others when visiting the BC area. The Capitol Hill Vacation Rental was exceptional for the price value and to accommodate a party of our size. The house was beautiful and very clean. Its location was perfect. Deborah was a wonderful greeter and host. We will always check back with this house when visiting the Vancouver/Burnaby area.

Testimony for Turner Home Kitsilano 1913

We had a wonderful stay at the Turner House in Kitsilano. We really felt at home and even had a dinner party one evening in the wonderful dining room. The kitchen was very well appointed and is large enough for a family to cook together.

We were also so grateful to the owners of the house, who graciously decorated for Christmas for us. The tree was beautiful and really set the mood from the moment we walked in on Christmas Eve to begin our stay there. Thanks so much to them and all of the EMR Vacation staff who helped make this a memorable time for our family.

Testimony for Pendray House

The family really enjoyed Pendray House the fireplace and beach were an added bonus.If the occasion arises we would certainly rent Pendray House again.
Best wishes for the New Year.

Testimony for Bentley at Yaletown

Outstanding condo and service! Loved the location and truly enjoyed my stay.

Testimony for Beatty Loft

We were really impressed with EMR Vacation Rentals from the beginning. They were extremely helpful throughout the booking process and kept us informed at all times. The apartment exceeded our expectations and it was as described on the website. We enjoyed our stay and would not hesitate to use EMR Vacation Rentals in the future.

Brenda, a special thanks to you for all your help.

Testimony for The Falls 4

The accommodation was just like the pictures and description. It was very comfortable for our family of 4 with 2 children. The location was central and we could walk everywhere. The kitchen was well-stocked and very clean. Service was very friendly and helpful from both the reservation agent and greeter. We would book the same place for our next trip to Victoria. Thanks!

Testimony for Eagle`s Nest Retreat

The Eagles Nest Retreat was very suitable for a group of our size 10. While the house featured very sophisticated amenities everything was very well documented which made it easy to use.

There were a lot of small touches that we didn't anticipate and it seemed as if every time we needed something all we had to do was turn around and it was there.

The view is fabulous, even on rainy days, and for outdoors types the local area has all you could ask for within a very short distance.

As the organizer of the event you made me look like a genius and that's the most important part.

Testimony for Cloud 9

Cloud 9 was everything that was promised and more. From the wonderful views of the mountains, city and sea - to the elegantly stylish layout, furniture and complimentary Kiehls toiletries, we couldn't have asked for a better place to stay during our visit to Vancouver. From the moment we arrived the owner Don took us on a personal tour of the apartment, pointing out places of interest from the balcony and making recommendations as to where to go, and where not to go. He couldn't have made us feel more welcome to his city or his apartment. The location is excellent if you're looking to stay in the vibrant and cultured Gastown area, with plenty of interesting shops and delicious restaurants. And on some days, when our feet were too tired to venture out, we were happy just to kick back and relax with a bottle of wine on the balcony soaking up the views. A suite in a luxury hotel couldn't have offered us more.

Testimony for Manor Suite Off Rockland

We were very pleased with the result.

Testimony for The Landmark

This location is great - within walking distance minutes to downtown Victoria and had all the amenities we were looking for. Enjoyed our stay and would definitely come back.

Testimony for Aquarius Mews

We had a wonderful stay in Vancouver, and the services provided by EMR made that possible! From step one engaging with Brenda at EMR to the greeting services provided by Nicole, every step along the way was easy, friendly, and added to our overall experience in Vancouver. I also want to commend the owners of Aquarius Mews for making our stay away from home feel very much like home! We've rented houses and apartments all over the world, and I do not think any other location provided the same quality of accommodations that Aquarius Mews did. I've already recommended EMR and this apartment location to friends, and we'll definitely plan on staying with you next time we are in Vancouver! Thank you!

Testimony for Ocean Point

This was just a lovely home, and perfect for us with children. We enjoyed every minute. The cleaning service had definitely let the owners down on this occasion....and we did spend some considerable time cleaning, but were then rewarded with the fabulous view once the windows were clean, and the enjoyment of cooking in a very well laid out and spacious kitchen. I believe that the cleaning issue will be dealt with, as both the agency and the owners were made aware and were concerned. The home is directly overlooking the water, with steps to the beach. Although it was too cold to use the pool, it was a lovely pool, and the hot tub was most pleasant. We did have one small concern that we worked around, in that the pressure in the small shower did not seem to be balanced, and so with other water being used elsewhere, it was possible to get a sudden jolt of very hot water. Just something to be aware of, especially if there are children. I would definitely look forward to more days there, and can highly recommend EMR Vacation Rentals. Their service was excellent. I did feel that the damage deposit of 800.00 was a little steep, but it has been promptly returned. Overall, it was perfect for us.

Testimony for Turner Home Kitsilano 1913

We really liked the Turner House. The area was great, close to beach, seawall, stores, yoga studios, good places to eat and all you might need. The farmers market is very close by and a delightful adventure on Sundays. The house was spacious, very clean, and nicely decorated and had all the things you would love to have in your kitchen amazing coffee machine, blender etc. It was nice to have the phone too so our friends and family could reach us, as we are travelling without a cellphone. Sandy and Sue are wonderful people, and helped us with all we might need. Thank you for making our stay so great.

Testimony for Skyline Views

We were very impressed by our experience with EMR Vacation Rentals and would definitely use the company again...your personnel are knowledgeable and personable. We also enjoyed the unit we stayed in and would use it again if we had the opportunity to do so. Thank you very much.

Testimony for The Landmark

We had a great stay in Victoria. The apartment was lovely and clean and in a good location with all equipment needed for a vacation and even the weather stayed dry for an outdoor wedding.

Testimony for Abode at the Beach Retreat

I would recommend this property to anyone. A very comfortable and clean home with all the amenities and fantastic views. It was hard to leave and I know we will return.

Testimony for Serenity By The Sea

We had an excellent response from EMR agent to our initial enquiry and for all follow up queries. We were also kept fully informed at each step of the way leading up to our arrival at the house.

Accommodation was very good and all we expected - we were not disappointed in any way.

We were met as arranged and given full details of all services at the house.

Overall your service was very good and we very much appreciated it.

Testimony for Ambleside River Walk

We always enjoy our time in BC having done this for the last 10 years. Our experience in the condo has been great and is a wonderful location for us. Accommodations are quite adequate. It is a lovely area and a comfortable condo. We hope to return next year.

Testimony for Coastal Garden Suite

Just wanted to let you know what a great place the Coastal Garden Suite was. We rented for the month of August and the owners treated us like we were family. The suite has everything we or anyone else would need for a very enjoyable vacation on Vancouver Island.

Testimony for Wood Haven

This is a beautiful cottage in a stunning location. It was quiet and peaceful, truly a perfect place for a relaxing vacation. Our hosts had thought of everything. They were unobtrusive but there whenever we needed them. Our many thanks to them for a great holiday.

Testimony for Deep Cove Garden Estate

Deep Cove Garden Estate was a wonderful place to relax and the perfect getaway location. Close to the small Deep Cove store, but also completely remote from anything. We enjoyed the feeling of being close to nature - especially since we saw deer and rabbits everywhere!

Louise is wonderful and accessible. Available always, but always respectful of our space. They adore children here and the children felt so welcome - they could scream and run and play and really be kids. We had several BBQs with friends and built some wonderful memories. That was one of the best things. That's what summers are for!

The home is fully stocked and clean and everything you need for a summer vacation is right there.

We loved it.

We wouldn't hesitate to recommend the Estate for families or even for small group gatherings.

We are going back next year!

Testimony for Beatty Loft

EMR met or surpassed my expectations on every point. Brenda was patient and helpful through all my calls and emails. Nicole was right on time for arrival and checkout. Her advice really helped make our stay more enjoyable. Your strongest trait was communication prompt replies to calls, detailed email confirmations and reminders at every step of the process. And to top it off, the property was ideally located and beautifully appointed. I will certainly remember your firm for future travels.

Testimony for Dungeness Cove

Lori, Thank you so much for everything. I can speak for the rest of the group, it ended up being 8 of us that it was a supurb hideaway to relax at after a day of riding around and exploring the island. We enjoyed the ride to Victoria, Port Renfrew and even went Zip linning, what a rush! The hot tub was a great addition to warmup and enjoy a drink while watching the tide go out. The gravel parking is fine for cars but motorcycles is a bit different and although we never layed one over cement or a hard driveway would have been better, but I know that the majority of users are on 4 wheels. The 3 nights there were perfect and no one wanted to leave, but reality being what it is......... We utilized the BBQ to the max having everything from burgers to prime rib and found that we really didn't need to get a lot of extras since its all supplied. All in all it was a great vacation and would not hesitate to return again, hopefully next year.

Testimony for Lakeshore Country Retreat

The place was beautiful and even more impressive in person. Petar and Vera were wonderful hosts and made our daughter's special day and our week even more special!
We would love to return! Brenda, thank you for your assistance, too in making this all come together!

Testimony for Beachwood House

I would like to thank Shannon for all her help. I tend to be a person that does expect a certain amount of service, and she exceeded this. She was pleasant, accommodating, professional and personable. I think it would be important for her employers to know that she is one of the reasons I would consider booking with EMR rentals in the future.

Testimony for Manor Suite Off Rockland

The accommodation is much darker than the pictures would suggest, and is a basement suite. This was not something I was aware of from the photos and if I had know, I would not have booked it. Every sound from upstairs can be heard, even telephone conversations. As soon as the owners were up in the morning, it sounded as though they were coming in to our room. Not the best start to each morning. I'm sure the suite was cleaned prior to our arrival, but there were a lot of dog hairs on the rugs and furnishings and the face cloths were stained. Having said that, the owners were very friendly and accommodating.

Not sure of the purpose of the 'greeter', as the owners showed us in and the greeter was with us for only a few minutes on arrival and departure.

Overall, the accommodation and the service were not up to the same standard as our experience last year.

Testimony for Harbourside Park

Our booking was a last minute booking for a 5-night stay and EMR was very prompt and helpful in their response. Compared to the hotel suites we looked at, this is good value for money. Congratulations to the owners for providing such a well-appointed suite!

The pros for us were the great location wifi all mod cons in the kitchen, living room, laundry etc. good security use of bikes the pool and free local telephone calls. Permitting us a late check-out was very helpful for the next leg of our trip.

The few cons were the vertical blinds did not feel very private and took a bit of adjusting every time they were closed at night or to block the sun. And, although the noise didn't bother us too much as our own apartment has traffic noise, the description of the suite should perhaps state that it is on the 5th floor and near a busy road. Finally, a bike pump and lock with a key! would be very useful.

Hope this feedback is helpful. With kind regards,

Testimony for Ashley Place Vacation Home

Thank you very much for suggesting the home at Ashley Place. It was really perfect for our family, and we all enjoyed our stay very much.

We would definitely consider renting from you again.

Thanks for all your help and friendly service.

Testimony for Domus 5

Dear Lori,

We would like to thank you for all the options you have us to fit our schedule. We appreciated to the Diane warm greeting & hospitality in the condo. All in all it made for a very memorable trip for my family. Thanks for all the extra time and effort you put in this trip for us. Hope we track you down next time around.

Thanks!

Testimony for Tantalus Lodge

Isabel, with you company, went the extra mile in helping us book our trip to Tantalus Lodge and we were extremely pleased with her professional service and courtesy. She was on vacation herself and still was able to correspond with us and satisfy our every need. We will do business with your company again due to Isabel's outstanding service.

Tantalus Lodge is a lovely log cabin located in the wilderness between Squamish and Whistler in the Squamish Valley. Sitting on the back porch of the cabin we were looking at the beautiful Tantalus Glacier. We were surrounded by lovely giant trees and beautiful scenery. The only sounds were of chattering squirrels and songbirds. Serene, quiet, and beautiful.

We really enjoyed our stay at Tantalus Lodge....would go back and stay there if we returned to BC, and highly recommend it to any potential visitors.

Thanks very much.

Testimony for Oscar Winning False Creek Views

We enjoyed meeting our greeter, and were able to take advantage of some of his suggestions re the area, also dropping off and picking up luggage.
Our friends found the 60 steps from garage to living room a little challenging. Though fit, they are not used to stairs.
We had all we needed in the townhouse, including very comfortable beds and a spectacular view and sunrise.
For driving into the city, it is very accessible to Oak and Granville.
We highly recommend it.

Testimony for Aquarius Mews

Our greeter Nicole was extremely helpful and polite and she did an excellent job in showing us around, etc.

I would definitely use your services again in the future if we have an extended stay in Vancouver.

Thanks so much.

Testimony for Morningside Ocean Estate

We absolutely loved Morningside Estate and the Morgans. They are a lovely family and have kept the place up immaculately. They were around all the time for any problems/questions we might have and made our stay perfect. Our entire family truly enjoyed the beauty of the property and would whole heartedly recommend it in the future.

Testimony for Clover Point House

It was all wonderful, we were so pleased with all your assistance with our stay.

Testimony for Incredible View

We had an excellent time in a wonderful location and house. The pool was great at the end of long sunny days! The area has lots to do for a family.

Testimony for A Herons Rest

Heron's Rest is a very nice place, peaceful and warm with a lot of space for a big family. We loved our stay in this house.
The only thing maybe which could be improved would be to add a dishwasher !

Testimony for Manor Suite Off Rockland

We loved our stay at Manor Court. Lovely apartment with all the conveniences and a wonderful garden. The owners of the property were delightful and made us feel like this was our home during our stay. We travel with our Basset Hound so it was great to be able to open the door and let him play in the garden. The owner has a beautiful dog, Noah, very friendly. Comfortable, lovely area, apartment and garden.

Testimony for Spectrum 32

We've had a great time in Vancouver at Spectrum 32. The apartment is very good located in the heart of Vancouver and of course this apartment is in a good condition, that makes a one hundred percent vacation.

Testimony for Eagle Cove Beach House

Excellent accommodation far exceeds description on web site. very friendly greeting with no problems very considerate and appreciative that we had traveled a long way. If still available we may book again next year. Kind regards to all.

Testimony for Hidden Gem at South Granville

The location is amazing. Very close to restaurants, shops and entertainment. We particularly enjoyed the short walk to Granville Island which the kids loved. The decor was very modern and clean. The supplies at this accommodation were really great. There were tons of towels, clean sheets, cleaning supplies and paper towels. The kitchen is well stocked with cooking implements. We would definitely stay here again!

Testimony for Lions Bay Estate

The booking team and the process for booking the villa were excellent. Telephone and e-mail services were prompt, friendly and efficient. The greeter provided some welcome local knowledge. The villa was well maintained and had everything we needed.

We didn't need to ask for any help while we were in the villa and this allowed us to have an uninterrupted and enjoyable time.

Testimony for Clover Point House

We LOVED the house, it was a perfect match for our family! It was charming, restful, and beautifully located.

I would love to rent the house again next year in August! And for a longer time if possible!

Testimony for Hamilton Character Home

Thank you for helping me to make my and my family stay easy ,smooth and quiet.
I had a great time and I am strongly recommending to my social circuit to deal with your agency.
Every body was provisional , cooperative and helping.
Great vacation made easy and uncomplicated by you.
Best Regards.
AAM,KSA

Testimony for Turner Home Kitsilano 1913

I recently stayed in the Turner Home and we had a fantastic stay. I look after about 40 holiday homes myself in Bath, England so have very high standards. We had done a lot of travelling through the Rockies and were exhausted by the time we got to Vancouver so were thankful to have a nice home to relax in. Unfortunately the weather wasn't great so we didn't get to take advantage of the garden or the beach. I would definitely recommend the property and the service I got from EMR was second to none.

Testimony for Eastwood

We loved the cabin and found Steve to be a really great and fun guy. All in all our stay could not have been better and Steve is a wonderful host. We hope to get up that way again sometime in the near future. Thanks for all your help.

Testimony for Manor Suite Off Rockland

A very clean comfortable home from home.

Testimony for Harbourside Park

The accommodations were beautifully comfortable. The accommodation was extremely organized and overall much better location than we had envisioned. We didn't even miss the air conditioning.

Thank you again!!

Testimony for La Casa on Trinity

We enjoyed our stay. Lori, thanks for the great service.

We enjoyed our cute character home on Trinity street and it worked well for our family. The room in the basement would not be good for younger kids so you may want to note that it is in the basement and not on the main level for families with younger kids since it is so far away from the upstairs master. We would have loved to have a microwave so that is a suggestion for the homeowner but we loved the way the home was decorated.

Thank you,

Testimony for English Bay Hideaway

A friendly, accommodating and very effective service. Lori went more than the extra mile to support our search and booking process an absolute star!!
The venue matched perfectly the web description and we were all very pleased with our stay there. An unexpected hiccup with returning our key at the end of the stay was most patiently coped with by the owner, for which many thanks.

Testimony for Quarry Heights

The owners of Quarry Court are thoughtful and considerate, leaving little notes to guide us along on how to use the variety of remote controls and media systems. The house is beautifully maintained with fantastic views. We love seeing the doe with her fawns visiting the garden every morning. Our family has spent hours playing at the pool table and the kids enjoyed the foosball table. A nice, spacious home for our family of 10. The slight glitch was issue with hot water usage which I believe the owner will fix. He has been very prompt with replies to our queries and concerns. We are thankful to have such a nice home for our family reunion vacation.

Testimony for Aquarius Mews

Thanks for all your help and support from first enquiry and throughout our stay. The accommodation was very comfortable and conveniently located. This was our second trip with EMR Vacation Rentals and we would certainly use again and recommend to others.

Testimony for Ocean Haven

Thank you very much!
Had a most wonderful time in Comox Valley and the House was spectacular!!
The greeter and Carmen at rental office was great. ! Could not have felt more welcome.
And Thank you Shannon!
Will be back!

Thank you again for a terrific vacation. So hard to come back to USA and go back to work.

With Sincere gratitude.

Testimony for Spectrum 31

The unit was small but comfortable with nice views. The A/C turned out to be a life saver. Although a bit of a walk to Coal Harbor, Yaletown, and the west end, we found the location, which is a 5-minute walk to Gastown, and right above Costco, to be very convenient. The best part was the excellent service, and responsiveness to our needs by Isabele, Simone, and Nicole.

Testimony for Hidden Gem at South Granville

We truly had a great time in Vancouver and at the Hidden Gem.
Getting around from there was easy. Be it by foot, bus or the Aqua Bus.
The location is in walking distance to Granville Island and its market. Fresh fruit, vegetables and fish can be bought there. Later it all can be very well prepared in the kitchen or on the gas grill on the balcony of the Hidden Gem.
The apartment is very well equipped and pleasantly furnished.
Sitting on the balcony at night, overlooking the bay and the fireworks is very special.
We can strongly recommend the this rental!
Best Regards.

Testimony for Le Hermitage Penthouse

I had a great vacation in the beautiful city of Vancouver.
The rented penthouse size, lay out, and location is truly fantastic. It is very secure and private. The building had a nice gym.
I know the renting agency and trust them and would use them again in the future.

Testimony for Astoria 19

The actual accommodations were great. It was very comfortable and what we had expected for the money.

Testimony for Capitol Hill Executive House

Pros Very private, good location, large rooms, excellent beds A, great soaker tub, very bright, nicely furnished.

Cons Could use more childproofing. Wasn't very safe for children large windows, huge staircase, etc. Could use a few more cleaning supplies like sprays and extra paper towels. The yard was also not safe for kids the owner is working on it already though. The third bedroom on the second has a bunk bed and a ceiling fan which was very unsafe.

Overall we had an excellent time at this location and would definitely stay there again in the future.

Testimony for Turner Home Kitsilano 1913

Aloha

Great service from my first contact with Carmen Dermott, to the greeter Isabel, to checking out, to finding my missing travel bag, to finalizing the closing of the contract. A marvelous place to stay in a beautiful neighborhood. Plenty of room to BBQ and host our large Family. The owners were very nice and accommodating. Made our first stay in Vancouver truly memorable. It's the only way to stay!

Testimony for Deep Cove Garden Estate

Dear Louise,

Thank you very much for helping to make our 50th wedding anniversary memorable. Your beautiful home was the perfect location, close to the ferries, airport, and the unique town of Sidney. Our family came from Australia, Canada, and USA, and we all enjoyed relaxing in the pool and gardens. The rooms were so comfortable, and we enjoyed several theme nights, with delicious fresh seafood and produce. We had trips to Sidney, Victoria, Butchart Gardens, and golfed, with the highlight being a special anniversary dinner at the nearby Deep Cove Chalet. We liked the tour of your dried flower studio, and will treasure our keepsakes. Everyone sends their regards and hopes to return someday. Thanks again.

Testimony for Clover Point House

Very nice house with a personal and cosy touch, we enjoyed our stay and would be happy to rent it again. A microwave was however missing, especially for a family with kids.

Testimony for Bayview 203

The accommodation was very good and descriptions ahead of time were accurate.

Testimony for Neptune By The Sea

The home was beautiful, a lovely location and the accommodation was as described. Lovely views, quiet and peaceful

Testimony for Manor Suite Off Rockland

The accommodation was excellent, the suite is very comfortable and felt like a home to us and is equipped with everything that you need. The owners Bob and Elizabeth made us feel very welcome, with a lovely welcome basket on our arrival. We stayed ten days and had beautiful weather to enjoy the garden and patio area which was very relaxing. Our little dog loved the garden too and got to play with the owners's dog which was a very friendly dog. The home is close to parks and lots of walking trails which we enjoyed every day and is located in an area which is perfect for having a peaceful and relaxing vacation. We would highly recommend this accommodation and would love to visit it sometime again.

Testimony for Skyview 15

We had a great stay at Brava 15. The apartment had everything you could need and more. The location was perfect. Nicole, who checked us in and out, was very sweet and made us very welcome. Next time we are in Vancouver we will definitely use EMR and especially Brenda who was extremely helpful.
Thank you for a great holiday, wish we were still there!!!!!

Testimony for Eagle`s Nest Retreat

Eagle's Nest was beyond our expectations. The view alone was worth it! We spent most of our time outside enjoying the massive patio and hot tub with a spectacular view. The central location of this property allowed us to visit Vancouver, Whistler and Victoria in just a short period of time. The house was pristine and although the sleeping arrangements were not perfect for our group, no one complained. The amenities more than made up for it. We look forward to returning in the future!

Brenda Dominy at EMR Vacation Rentals was a delight to work with and was very helpful in assisting us in finding this perfect property. We could not have been happier. The greeters were prompt upon arrival and departure making our stay especially hassle-free.

Our only complaint was that we didn't stay long enough!!!!!!!!!!!!

Testimony for Deep Cove Lookout

Thank you for helping us find such a beautiful place to stay in lovely Deep Cove. It was close enough to downtown and yet remote and peaceful. Your guidance was appreciated. The house was just right unpretentious and with plenty of room. Thank you.

Testimony for Vogue 2 Bedroom

The list we found in the unit was full of useful information, included almost everything we needed to know or find. I would like to commend the diligence EMR showed in trying to solve the wi fi problem. I feel you went above and beyond what I have experienced in the past when dealing with rental agents trying solve a problem. Keeping us informed on a daily basis as to the progress and even sending someone out was greatly appreciated. Overall, we were happy with the service we received, and would recommend you to our friends.

Testimony for Northern Lights

We were surprised to find that the condos were not air conditioned, otherwise we really liked the condo.

Testimony for Eagle Cove Beach House

Although we did not have the best weather, staying at the Eagle Cove Beach House was a very good getaway. Excellent location and close to various amenities. The house was very quiet and the view is spectacular.

To all of those whom we were in contact from the first phone call until we left the house, my warmest regards.

Thanks again!

Testimony for Yaletown Waterside

The accommodations were wonderful and exactly as advertised. There were no surprises - no unexpected charges. The greeter was wonderful and helped us settle in right away and feel at home. I highly recommend using EMR Vacation Rentals.

Testimony for Aria 3 Bedroom

A lovely apartment in a great area. The only negative here is that they start cutting the grass on the golf course at 5 am which usually woke us all up!

Testimony for Covey Run Suite at Black Otter Cove

A beautiful cottage in a lovely location.

Testimony for Turner Home Kitsilano 1913

We loved that house!! Hope we weren't too loud sipping our wine in the beautiful garden! Great location! Thanks for everything.

Testimony for Tanglewood 47

WOW! What a great place to take the family! When we showed up, the place was so neat and tidy. All the kids had their own room and everything they could hope for! For the teenagers, their own TV and bathroom as a major plus! And for the kids, they loved all the toys that were in the bedroom. The first morning, the kids played so well...we got to sleep in for the first time in years!!!

Each morning, the kids and I watched the deer and the rabbits play and had a leisurely breakfast until the rest of the family got ready. Then the quick walk to Rathtrevor Beach was great. We all enjoyed walking, building sand castles and finding all the little crabs and shells in the sand.

We would definitely come again...and to this vacation home. It had everything we could want and more...which could have been a hard thing to do with two teenage girls and three kids under the age of 5! Thanks again!!!

Testimony for Vogue 2 Bedroom

Thank you for a wonderful condo. 5 star suite for a 3 star price! We really enjoyed our stay. Location was perfect for our needs. Many thanks.

Testimony for Fairfield Bungalow

The bungalow was very comfortable and decorated in an interesting way. The beds were good and the house was clean. The yard was very nice and the garden amazing, it could use a bigger table outside. The kitchen garbage can was too small. The neighbors were very friendly and the proximity to shopping, parks and ocean was super.

Testimony for Eastwood

Our Reservation Agent Brenda's recommendation for the East Sooke log home worked out wonderfully for all of us. Our experience was unforgettable. Thanks, keep up the good work.

Testimony for Neptune By The Sea

Neptune by the Sea was a terrific rental during the week we spent in North Saanich for a wedding and related activities. The location, home layout, condition of the house and furnishings were 1st class. I can't remember for sure but I don't think the promo on the EMR website mentioned the hot tub or the high speed internet access, which we considered bonuses. Everyone who stayed there with us or visited us during our stay thought the property/furnishings/and luxury touches were exceptional.

I was also amazed that the owner took the time to call us following our check in to make sure we were happy with the accommodation and it's features. A very positive practice for him to have undertaken.

For new renters at Neptune, I'm sure you will enjoy a terrific vacation home.

Testimony for Skyview 15

I was very happy. I made right choice. It was all the way AAA.

Testimony for Manor Suite Off Rockland

Our stay at the Manor Suite was wonderful - very spacious, clean and well appointed
We had the private backyard to ourselves and our dog Maddie and Noah the resident dog played together and stole each others toys!! The bed was very comfortable, the area is really quiet and close to everything - we would definitely stay there again. The owners, Bob & Elizabeth are very nice and welcoming.

Testimony for Manor Suite Off Rockland

As pet owners/visitors we found it easy to keep the place spotless with the supplied cleaning supplies and washer & dryer in our suite. The Manor Suite had every convenience imaginable for our comfort. Furniture, bed, bedding and decor etc. We would rate as high end. Suite looked out on a private fenced garden Near Government house, it is like living in a mini Butchart garden setting. Neighbours were friendly and welcoming to us and our pet. The owners, the Junes, a very classy couple and their personable dog Noah, had a welcome basket of coffee, cookies and cream etc. placed in the suite for our arrival. All these touches were appreciated after travelling by car such a long distance. The decor and suite layout were absolutely beautiful and with B.C. touches in photos and artwork. A small library of books and magazines & large TV were enjoyed. We were very impressed with EMR from the beginning. Our Agent did not oversell this beautiful accommodation and let us see for ourselves how nice it was. Her promptness, thoroughness with all the details made it easier for us to relax as most properties, regardless of the pet's credentials, are reluctant to approve a pet visitor. Our EMR greeter and closer was prompt and informative making it easier to enter and depart. On our return to Winnipeg, we have recommended EMR and website to our friends and contacts. PS We are now in the process of booking our 2nd visit for spring 2011. That's how much we enjoyed The Manor, the owners and Noah. Thanks EMR.

Testimony for Yaletown Waterside

We absolutely loved this location. The view was great. The restaurants in Yaletown were great and it was within walking distance and or the water taxis of everywhere we wanted to go in Vancouver itself. We really enjoyed the gathering of all the different dogs in the park below, it was at times more entertaining than the TV. I would most definitely want to stay in this area again.

Testimony for Deep Cove Lookout

We absolutely loved the home we rented in Deep Cove. Our agent was a huge help in helping find the location and providing us information regarding the surrounding are. Our greeter provided us with very easy to follow directions and was very accommodating meeting us at the time of our arrival. The home was lovely and large enough to accommodate everyone in our family. We enjoyed grilling on the deck every evening and enjoying the view across the cove. Deep Cove was a charming town with very pleasant residents. On our final night we received two bonuses, a beautiful rainbow across the cove and a black bear right outside our kitchen window. Apparently he also enjoyed the scent of our grilling. Again thank you to all who assisted in making our Vancouver stay a memorable one. WE WILL BE BACK.

Testimony for Serenity Seaside Cabin

Hi There,

We had a great time! Everything was awesome and we want to make this a annual thing if Jim will have us back. Jim was wonderful, very nice and made our stay comfortable. His house is beautiful and it was nice to feel right at home.

The Fishing was great caught some we have never seen before. There were tons of starfish and seals too.

The weather was not the best but we did not really mind cause we just had such a great time. Also you really can't depend on the weather in Victoria

Hot tub over looking the ocean... Need I say more...

Thanks a Million.

Testimony for Station Villa Executive Condo

Loved the condo and location. Two TVs would be wonderful, especially for two couples. Better lighting in the living room, to read by. Some spices in the kitchen as well as some baking pans would be good. The outdoor porches, barbeque and furniture were lovely. The location near the bus service, shopping was very handy. We were really satisfied with EMR. We would book with you again.

Testimony for Mermaid View

Thank you!

Testimony for Eagle Cove Beach House

We were most impressed that the reservation agent managed to change our arrival and departure date forward a day due to my son in law's operation. This was much appreciated.

The property was exceptional - like a home from home - only better! From the kitchen equipment to the towels and bedding, everything was top quality and a real treat. The greeter was very friendly and also on the end of the phone to ask a couple of questions, which we thought was good service.

Testimony for Potts Suite at Rand House

We had a dream vacation!
The location of the Rand House could not have been more perfect but the Potts Suite was far more than we could have expected. Every courtesy, amenity and need had been thought out and looked after.
Thank you for helping to make our stay memorable.

Testimony for A Herons Rest

We are a group of 5 women and 4 of us come from Europe and arrive in sunny California to meet and complete our group, who grew up together and had planned a vacation in Vancouver Island and especially in a Herons Rest that charmed us right from the beginning when seeing the photo's of your website. Despite the rainy whether on the day of arrival, we left sunny California mind you, the greeter had warmed the house so that compensate the cold and rain. Everything was provided in the house which makes our stay so convenient especially the cooking part afterward enjoying the dinner with a bottle of wine. No restaurant could give us the atmosphere we had every evening because of the house. felt like 5. Fortunately the rain was just at the start so we could make tours and come back and light the fireplace and enjoy the herons rest. If we will visit Vancouver Island again we certainly choose for the Herons Rest again.

Testimony for Serenity Seaside Cabin

We had a great time.
The caretaker/owner was so nice and we feasted on fresh mussels from his dock and were even awoken on a Sunday morning to let us know that a pod of Killer Whales were out front. That made the whole trip worth it!! Very nice place and very quiet.
A very enjoyable stay.

Testimony for City View Terrace

We enjoyed our stay immensely. The view was magnificent. We would have no trouble staying at one of your properties again. Thanks so much.

Testimony for Cossett Cottage

We very much enjoyed our month of March stay at Cosset Cottage. It was very clean and comfortable. It was nice to have a backyard and a private drive. It was well equipped and very well furnished. Only a few steps from Cadboro Bay Village and the beach. Our grandchildren also enjoyed visiting us.

Testimony for English Bay Hideaway

I was, initially, a bit surprised that it was a semi-basement condo, however, since the owners are are not there during the day it proved to be not so bad. The whole premises could use an upgrade and the second bedroom was small and the bed very hard.

The premises was OK clean but not our standard, that could be worked on a bit.

Overall we loved the location and would probably rent it again should the circumstances arise.

Our greeter, treated us really well and was very accommodating and we thank him for that.

Testimony for By The Village

The condo is magnificent, the view incomparable.
Thank you.

Testimony for Sunbar Penthouse

The transaction of reserving the place was very easy. Our contacts at EMR were very helpful and all their responses were very timely.
I would certainly use their services again and recommend them to my friends.

Testimony for Mermaid Lookout

This was our fourth month-long stay in Victoria and the best by far in the lodgings category.

Mermaid Lookout is well located and beautifully equipped.

There are several good and one very good restaurants within walking distance. If the weather is decent the roof-top patio is a joy.

EMR Vacation service was very efficient.

Testimony for Bayview 203

We were very satisfied with the vacation unit we stayed in.

Roy and Anne

Testimony for Domus 5

From beginning to end our stay was fantastic. From our reservation agent to the perfect accommodations, everything was superb. Our only regret is that we couldn't stay longer. We'll be back.

Testimony for McLean Park

Excellent service - excellent communications with rental agency before, during, and after our stay - excellent space - excellent location - excellent information about the accommodation and the neighbourhood - could not have asked for more!
Thanks for everything!

Testimony for Brookside Willows

What a joy to use your services, high quality, professional, and personable. Thank You. Kris and Shawn, Minnesota USA

Testimony for Alpine Way

Even though we rented during an especially busy period 2010 Olympics, the EMR staff was very knowledgeable and proactive in regards to all of the special conditions and requirements that would affect our stay. They accommodated all of our needs and quickly quelled our worries, providing simple solutions which made our stay stress free and allowed us to greatly enjoy our time in Whistler.

The condo we rented, Alpine Way, had all of the amenities we needed. Six of us had ample space and our kids really enjoyed the nook with its games and supplies. Its proximity to the bus stop, a convenience store and Whistler Village made life easy. We even took advantage of the fantastic recreational facility a 5 minute walk away.

We definitely recommend this condo and EMR, and hope to go back and visit again.

Testimony for Astoria 19

We were very impressed with the accommodation and would have ranked the accommodation as excellent, if it had not been for the fact that the rugs in the bathroom and under the dining table were noticeably stained, which was at odds with the high standard of the rest of the apartment, towels and bed linen etc.

The apartment is ideally situated for downtown and the harbor, the views are exceptional, and the availability of secure parking most welcome.


The EMR Vacation Rentals Response

We will immediately look into those stains, thank you, and get them cleaned.

Testimony for Cambridge 2

Our greeter was wonderful and truly bent over backwards to assist us with our visit. The accommodations were adequate but the value was not in keeping with the price that was charged. We did experience a few items that were not exactly as described, not anything major--no hairdryer, no computer, internet was extremely wishy-washy and we had specific need during our visit that was difficult to fulfill. We did very much enjoy our events and appreciated having accommodations that allowed us to attend.

Testimony for Domus 5

EMR Vacation Rentals provided us with an ideal location at a great price in the middle of Yaletown and they made our Olympic experience that much more enjoyable!

Testimony for Urban Oasis Condo

We recommended your services to another Olympic family traveling to Vancouver prior to our trip. Your service was excellent and you always got back to us in a timely manner whenever we had a question or concern. Our stay in Vancouver was fantastic! We hope to be able to rent through your office again in order to kayak in the area.
Thank you so much for all your help with our trip. The unit was clean and inviting--we felt right at home and able to relax and enjoy our accommodations.

Please express our thanks to Ingrid. She was wonderful, explaining everything about the unit. When we met her we had no idea she was actually the owner of the property. Please extend our thanks to her for letting us share the comfort of her home.

With thanks,
Lois

Testimony for Spectrum 31

We had a wonderful time in Vancouver! Though we were generally unfamiliar with the area prior to our arrival, we found that our accommodations were perfectly suited to our needs and were an integral part of our overall outstanding experience of the Olympic games. In particular, we'd like to specially acknowledge and thank our greeter, Meredith, a simply charming young lady, who was consistently personable, accessible, and incredibly helpful to us at every turn. We really challenged Meredith to find us and guide us safely to our home through all the traffic restrictions at that end of town. She proved up to that task and more! Thank you, Meredith!

Testimony for Neighbourhood Charm

I recommend that you notify future renters that there is an apt in the basement of this property. We were not told and heard noises below that worried us.

The property was excellent.

Another suggestion is a transit map be supplied to renters and the greeter explain where the closest train station is and how to get there.

I felt that the service was excellent and frequent emails and updates and the house were fabulous!!

Testimony for 1188 Howe

All in all the condo was a nice well located unit for the Olympics.

Testimony for Kits Duplex

Dear EMR Vacations,
Thank you very much for providing my family and I such excellent service!

The property that we stayed at during our Vancouver Olympics visit was truly fabulous. The rental accommodation was spacious, extremely well maintained and beautifully decorated. Because we were travelling with our 3 children we wanted to ensure that we had a place to stay during the Olympics that was a home away from home and our rental accommodation completely delivered on that expectation!

I also want to commend EMR for their complete accuracy in how the rental accommodation was described on the website. In fact, the rental accommodation was even better than what was described on the website.

Should any of my friends or family visit Vancouver, I will highly recommend EMR Vacations.

Thanks again!

Testimony for Kits Heritage Home 5 Bedroom

We were very happy with the home that was found for us. It was in the location we asked for!

Testimony for Wedel Inn

We really found homes away from home. We were very happy with the properties and the services provided throughout the stay. Paul, our agent, was extremely helpful in preparing the trip and in finding appropriate accommodations in Whistler.

The communication with the local staff has been very good and professional.

The only problem occurred when we arrived with our group the first night in finding the properties.

Once again thank you very much and best regards from Switzerland.

Testimony for Heart of Vancouver

The entire experience, from booking the rental to checking in and checking out was excellent. EMR Vacation Rentals has convinced me this is a superior alternative to staying at a hotel. The amenities were first class. The cabinet full of Riedel crystal inspired me to buy the best BC wines. The location of Heart of Vancouver makes the entire downtown accessible by foot. My only complaint was the price, but blame that on the Olympics!

Testimony for Richards Mews

Location was great! We could walk or access an excellent public transportation system. Appreciated the fact that the building and the parking were very secure. Our greeter was wonderful and very responsive. The condo was very nice, but really I would not list it as large enough for 4 adults 3 would have been a more reasonable fit. But then for us the price would have been too high, I assume we paid more because of the Olympics. Cost was too high for any other type of stay.

Testimony for Spectrum 17

Our reservation agent, Paul, was fabulous helping book the reservation. When the time came, the greeting coordination was fabulous teamwork and our greeter, Magda, was an absolute delight. You guys know what you are doing, and it shows in the great service you provide.

Testimony for Kits Duplex

Our rental was great, exactly how it appeared and was explained on the EMR web site. It was a great location and we really enjoyed the local restaurants, having them within walking distance was definitely a bonus. There were only 2 minor complaints 1 we couldn't find a local phone book to look up the address of restaurants 2 it was initially awkward having the owners knickknacks around the house but overall it was great.

Testimony for Spectacular Views

The staff at EMR Vacation Rentals was very helpful to my family as we planned our Vancouver Olympics travel. They helped us find a wonderful property, Spectacular Views, that met our needs and timeline. The property matched both the posted description and our expectations. It was well setup, for multiple families and the child-friendly amenities, complete with play room was great for small children. The greeter was very kind and patient with us, as we got a little lost in downtown Vancouver and arrived late. The property instructions were very detailed and helpful. This included everything from how to work TV remotes, internet access, coffee grinder and press instructions to garbage pickup. We loved the warm and friendly Canadian people we met and appreciated the thorough arrangements with EMR Vacation Rentals.

Testimony for Stories

I would totally use EMR vacation Rentals again. The service was excellent from the start when we booked over a year ago over the phone. Paul was very helpful not only with finding a house to suit our needs but also recommending anything else we need. Our greeter was on time and very pleasant. The house was in excellent condition and it lived up to our expectation.

Testimony for The Miro

Hi overall, during the Olympics, had a wonderful stay at the Miro. After a little dis coordination on our greeter meeting time, we were greeted warmly and efficiently. The accommodations were very nice and location perfect for our events. I would say the bed was not the most comfortable and simply updating the pillows and bedding would go a long way to improve that. The bed frame is loose and noisy. The computer setup is outdated and wireless modem would be nice, but overall everything else was great. My experience with EMR rentals is a positive one and would look forward to doing business in the future when the need arises.

Testimony for Tapestry VGH

In short, the process of booking with/through you was easy, your staff was very kind and helpful, the greeter Meredith was very nice and the place was perfect. We really enjoyed it. I'd definitely use you guys again!

Testimony for Clifton Manor

Clifton Manor is one of the best properties we hired from EMR. During the Olympics we used for the quests of The Netherlands Ski federation. The accommodation was perfect and we enjoyed very much. The service was great. Keep up to good work.

Testimony for Mount Pleasant Condo

The apartment was wonderful, perfect location and a great price. We loved it!

Testimony for The Eden 805

It is hard to rate the value of the accommodations for the price paid as we stayed there during the Olympics when everything was over priced to start with. The accommodations we had were in an excellent area and we were able to walk anywhere. Also the skytrain and bus routes were very close by. Having the supermarket across the street was convenient. The condo we stayed in had everything you would need, it was clean and the greeter service was superb. The greeter was there exactly when they said they would be and they showed us around the condo.

Testimony for McLean Park

It's difficult to put a proper rating on this rental as it took place during the Olympics. We can say that we were extremely comfortable during the stay. We arrived to find the place immaculate. There were plenty of instructions for using the appliances etc. and even a local map that showed locations for groceries, etc.

There was a bit of confusion on the check-in and checkout we had 2 greeters meet us for check-in but staff were very friendly and helpful.

EMR has been added to my computer's contact list and we will definitely consider using them again in the future.

Testimony for Downtown Oasis

The location was wonderful - very close to Yaletown & Robson Square and an easy walk to Stanley Park and Grandville Island. Other than our visit to Grouse Mountain, we parked our car and easily walked or took public transportation anywhere we wanted to be in the city. Our reservation agent, Lori, was very helpful in finding the location & on helping us decide where we wanted to be in the city. This was our first visit to Vancouver but it will not be our last! Our greeters Justyna and Lindsey were also very friendly, helpful, and prompt. I would use EMR again and I would recommend it to others as well.

Testimony for Grant Manor

We had a wonderful experience. Since we were traveling with 4 adults and 2 children 3 and 1, we decided that it would be good to have a house as a base from which to function. The location with respect to the bus lines was great - we were one block from the bus stop that we could take to downtown Vancouver and we had event tickets, which allowed us to ride the bus for free. We also figured out from the internet that it was beneficial to buy packets of bus tickets at various locations. We had a 7-11 2 blocks away that sold those. One suggestion would be to have a booklet with suggestions on how to work the system. The one disadvantage of the location was that the only grocery stores within walking distance were the Asian markets about a 15 minute walk away. Since I am Asian that wasn't an issue, but we figured out that the corner 7-11 had milk, eggs, and cereal. They also had one pack of diapers when we ran low. The variety of restaurants was limited, also. The house worked fine - we were extra cautious as we were aware that the owner preferred no children younger than 4. The bare wood stairs without an upper railing were a little scary at first, but we figured out how to keep the kids off of the stairs. If we were able to reserve a crib to use that would have been useful information don't know if that is possible or not.
Vancouver seemed like a friendly city with good energy - enjoyed Gastown and Stanley Park. Would like to see the area when it is warmer, it seems like a beautiful area. Lori did a great job helping to arrange the housing - always had answers to questions and seemed to get the property that was the best fit for what we needed. Magda did great as a greeter - even though we had never met she was a warm person with a friendly demeanor meeting us after midnight after a train trip from Portland. She was also very helpful during the checkout process, which was also early due to the early departure of the train back to Portland. They both represented Vancouver positively and helped set the tone for our view of your city and the experience of the Olympics. We felt welcomed and knew that if we needed anything we would have someone we could contact for information.

Thank you very much for the professional, competent manner in which our experience was handled. If we visit the area again, we would certainly consider using your services. We debated using hotels vs. staying in a property - I think we made the right decision.

Testimony for Touchstone

We enjoyed our stay at the Touch Stone apartment. It was beautifully presented, modern and quiet. It was in a perfect location, easily accessible to all the transport facilities we needed for the Olympics and for just getting around Vancouver. A shopping centre close by and one a short bus ride away catered to most of our needs. The local restaurants were very nice to eat at and the food was excellent, their pricing was very reasonable.

Chris & Sharon, our hosts, was very helpful in all ways. They were very friendly and easy to communicate with. They made sure our stay was everything we could want even to the smallest detail of putting in fresh milk for our coffee. We were extremely happy with them.

We would recommend the apartment to anyone looking for a lovely area of Vancouver to stay.

EMR were very helpful in locating accommodation for the Olympics. You were very explicit with all the details we needed to acquire the accommodation. The arrangements were made as easy as possible for us including payment. Although handing over such a large sum of money was very scary from the other side of the world.

We thank you for your assistance.

Testimony for Mariner 5

Our greeter was always on time, and filled with good helpful information. The location was perfect, walking distance from most venues and train stops as promised. My only complaint was the price paid, not set by your company. We will look to your company in the future as we plan to revisit Vancouver. Thank you for your assistance in a very complicated and well planned visit. We could not have done it without the assistance of EMR vacation rentals!

Testimony for The Domus in Yaletown

The only negative comment probably does not pertain to EMR, it was the feeling of being gouged on price for the accommodation due to the Olympics. However, that being said, everything from talking with and getting the arrangements confirmed with Lori to working with Ted to get into and to leave the property was OUTSTANDING! We had an excellent stay without a hitch. I look forward to returning to the area, and will definitely consult Lori on what might be available, and perhaps the rates will be a bit more reasonable!

Testimony for Dunbar Heritage Home

Our stay at the Dunbar Home was everything it was said to be.
From the flowering trees in the front yard, the friendly little kitten that greeted us to the warm and welcoming house that it was described to me.
Our trip to Vancouver during the 2010 Games will be a lifelong memory for my family and we so very much appreciate you making sure it was a trip of a lifetime.
Thank you EMR!

Testimony for Creekview

Everything went well beyond our expectations. Our lodging was first class with a million dollar view of Vancouver. An unbeatable combination.

Testimony for Views to English Bay

This property was in an excellent location - quiet and safe but with lots of small shops and restaurants. The condo was nicely furnished and has an excellent view of the city - we loved it!

Testimony for Golden Views

Making the reservation was easy and the reservation agent was friendly and knowledgeable. The greeter service was a little clunky with emails from different people and then the greeter was confused about my actual day of arrival. I was also unable to reach him when leaving to adjust my check out time. We had to call several numbers to get someone at the office. However the apartment was great. The welcome guide was really useful. Overall we were very happy and would definitely use the service again and recommend it to friends.

Testimony for Kits Classic

Working with Lori was a pleasure. She was always very professional, timely, and responsive to our needs. We were able to chose from various properties to rent and we found one perfect for us. Most importantly, there were no surprises what we believed we were renting was in fact what we got.

Testimony for Calm in The City

We were very pleased with the accommodation. We were able to walk to English Bay, restaurants, grocery stores & to the Canada Line. The neighbourhood was lovely & we felt safe,comfortable & at home. It was everything that Rich said it would be.

We were also very appreciative of the service we got from Rich. He went out of his way to answer any questions we had & even put us in touch with a bus service when we were confused about how to arrange our transportation to Whistler.

When we arrived we had problems with how to operation the television set & the shower. We were able to speak to the owner who could not have been kinder or more helpful.

We had a fabulous time at the Olympics. It was truly the trip of a lifetime. Vancouver is a gorgeous city & although we had visited twice before we really got to enjoy & appreciate the city this time.

Thanks for making our trip so perfect.

Testimony for Strathcona Park

We really enjoyed our stay in Strathcona during the 2010 Olympics and were pleased with the service that we received from EMR. Although the website is not well-organized or easy to search, our reservation agent was very helpful in sending options based on our ever-changing criteria. We finally settled on a house in the Strathcona neighborhood, which was nice and quiet, yet only a mile from either downtown or Commercial Drive.

The accommodations were as promised and very well kept. It appeared that we were staying in someone's home or frequently-used second home with quality furnishings and appliances throughout. The house was stylish, safe, and clean. The only problem we experienced at all was the lack of wireless internet access, which had been promised on the website but was unavailable due to a password-protected wireless access point. This password seemed to be the only detail omitted from what was otherwise a very well-written and detailed guest manual left by the owners.

Our greeter was very pleasant and punctual, but not very familiar with the local neighborhood or specifics regarding the Olympics activities downtown. Although I gave her a gratuity upon check-in, it seemed that she was expecting one on check-out as well. I did not pay an additional one at check-out, which made for an uncomfortable departure. Having never had a greeter for a vacation rental before, I was generally unsure of the etiquette all the way around and would really prefer that this charge be built-in for future rentals.

Overall, EMR was professional and forthright I would not hesitate to work with you all again on our next visit. And I'll especially look forward to paying less-than-Olympic rates next time, too Thank you.

Testimony for Coal Harbour View Penthouse

We had a great time and everything went very well. Even though our flight was late on arrival we were welcomed very well and experienced no problems at all with the unit.

Testimony for Aria at Robson

EMR was professional in all there services from start to finish. We felt comfortable from the start that the staff was setting us up in a great spot on Robson and that all financial matters were being handled securely, both of which were important to us as we visited from Pennsylvania and have never been to Vancouver before. Our room was exactly as pictured. Our visit to Vancouver was the best. Olympics were awesome. You should all be so proud of yourselves! There will never be another Olympics like that one unless it is in Vancouver again! Cant wait to come back!

Testimony for False Creek Water View Condo at Granville

Wonderful accommodations in the perfect location, fairly priced for the occasion.
We will keep your service in mind in the future.
We love the Vancouver area and will be back.

Testimony for The Mack

We loved our Kitsilano apartment! It was easily accessible on several bus routes. The apartment was well-equipped, immaculately clean, and very comfortable we were sad to leave! The owner's artwork was appreciated and enjoyed throughout our stay. Our greeter was prompt, courteous and easy to reach for both our arrival and departure. We look forward to returning to Vancouver.

Testimony for Alexandra House

The location of this unit was great! Bus pickup within a block that takes you directly into town. Quiet unit with lovely furnishings. Our greeter Ashton was helpful, courteous and personable.

Would recommend using this service for any visitors to Vancouver, B.C.

Thanks for a wonderful experience!

Kate and Pat

Testimony for Downtown Skyview Condo

Thanks for all your help, the service was fantastic!

Testimony for Vita 25

Vita 25 is an wonderful place to stay in the heart of downtown Vancouver. The view was amazing. the condo is beautifully furnished and worked out perfectly for the four of us with a separate master bedroom and ensuite, it was very private. The work out room was very well equipped with new bikes, elliptical and treadmills. We were very pleased with the accommodation during our 10 day stay.

Testimony for Vancouver Yaletown Condo

Overall an excellent experience. Fantastic location and amenities as promised. Despite a little confusion about our departure date and arrival time, Brian the greeter was very good. We would return to the same unit again if our future travels bring us back to Vancouver.

Testimony for Yaletown Park Condo

This was the best decision for us to be at the right place during the Olympics games.

Testimony for Yaletown Studio Apartment

Awesome! Vancouver trip during potentially challenging week of the Winter Olympics in Vancouver turned out to be one of the best experiences of my life, thanks in large part to EMR. Prompt, professional, no hassles, excellent value, excellent personnel. Highly recommend.

Testimony for Jardine`s Lookout

I was very impressed with the interaction of all of the EMR staff. Despite a glitch in our accommodations not being available at a late notice, Richard, Isabel and Anita were exceptionally helpful in arranging a new unit which was perfectly located. Anita also went out of her way to assist us in various ways during our stay including a 5AM departure! I would definitely use EMR again and highly recommend you and your staff.

Testimony for The Max II

Julienne and I had a very good time in Vancouver during the Olympics. EMR Vacation Rentals was very helpful in finding us suitable accommodations on very short notice. The location was excellent and we slept well. I would like to say a special thanks to our Greeter Abdel, he was on time, very pleasant and accommodating. I would gladly contact EMR Vacation Rentals in the future should we return to Vancouver. Also, thank you for the quick turn around time to confirm returned damage deposit. Thank you.

Testimony for At the Stadium

What a fabulous experience. Our greeter, Magda, did a great job of keeping in touch with us and getting us settled in. The property in which we stayed was wonderful -- comfortable, clean, outstanding location. We loved the fact that we could walk to so many venues downtown, and the sky train was right across the street if we needed it. Our children really enjoyed their stay, too. It was fun being near China Town. Nice to have the pool and parking space as well. We really felt at home and we certainly appreciated the warm hospitality that many Canadians showed us. Thanks again.

Testimony for Central Vancouver 2010 House

We enjoyed our stay at Central Vancouver 2010 House. The location was very convenient to public transportation as advertised. The only hitch we had was getting the TV to work which was a problem as we wanted to watch the events for which we did not have tickets. It took a few calls and one visit to get it going even for us tech savvy people. It seemed that the TV was new and had not gotten quite set up. The place suited us and our family very nicely we felt right at home and it was good to get away from the crowds!

Testimony for 188 Keefer Place

Well done, very professional and efficient, no complications.

Testimony for Heart of Vancouver

It was truly a pleasure to work with EMR Vacation Rentals in booking our stay in Vancouver for the 2010 Olympics. The location, the Heart of Vancouver, made our experience in Vancouver one we will always cherish. From our first contact with Rich over a year ago, to our greeter, Meredith, we could not have asked for more professional, hospitable people to work with. Everyone we encountered at EMR made our needs and comfort during our stay a top priority. Meredith took extra time during our check in procedure to not only ensure we were familiar with the condo itself, but to make sure we comfortable in getting around Vancouver and that we understood the bus schedules and knew how to get to our Olympic events. I would highly recommend EMR Vacation Rentals and would most certainly book through them again.

Testimony for Condo in the Sky

We had a great stay in Vancouver at Condo in the Sky. The service by EMR Vacations was excellent - zero problems checking in or out. Great apartment with and excellent location.

We would definitely use EMR vacations again in the future.

Testimony for Aquamarine

We had a fabulous stay at Aquamarine during the Olympics. The unit was beautiful, spacious and clean with a knockout view and was well appointed once we found the secret flatware drawer we were happy, though I suggest that the owner adds a hairdryer for guests. The unit well located to the restaurants, galleries and shops in Gastown and an easy walk to downtown. The bus system was also an easy way for us to get to our Olympic events from the unit.

EMR staff was excellent and responsive to our needs, bringing an additional key when requested. Thank you for such an enjoyable stay.

Testimony for Beach Crescent 22 at Yaletown

The price wasn't really an issue as the Olympic games were on at the time and was expected. Our beautiful host was so helpful and polite, she helped make our stay so pleasant we would be more than happy to recommend your company to anyone in the future. We had a great time and fell in love with Vancouver and its locals which admittedly wasn't hard at all to do. Cheers.

Testimony for Kitsilano Character

Our vacation home for the 2010 Olympics was perfect!
The bedrooms were so comfortable, the living area wonderful for our group to spend time together, the dining room very intimate, and the kitchen just could not be better! A lot of space and so many dishes and appliances to use. The location in Kitsilano was fabulous! We were close to downtown, but we could get away to our neighborhood for a little peace and quiet from the Olympic crowds. Our landlords left very specific maps and lists of amenities in the neighborhood that we found very helpful.
We would like to thank everyone who helped with this vacation listing. We look forward to visiting your beautiful city again!

Testimony for Ardilla House

Excellent/detail-oriented and personal service from start to finish. The house we stayed in was amazing, and lived up to everything that it was advertised as. Our greeter Hashif? was awesome - was there within 20 minutes of us calling. I wish we could go back tomorrow!

Testimony for Douglas Park Retreat

Douglas Park Retreat was a very nice property and we enjoyed our stay. There was plenty of space for our large group to spread out.

Testimony for Forest Park Olympic Townhome

I would like to say thanks to Paul and the EMR Vacation Rental team. It took awhile for me to locate several condos to rent in Whistler for the Olympics. I contacted several companies and individuals about various rentals and EMR was the only company that had great follow through and was able to locate a condo for us to rent during the Olympics. The team is great, and the process of renting was painless.
I would definitely use EMR again for our next vacation to Whistler.

Testimony for Harbourside Park

Overall, great stay in Vancouver during Olympics. Location good & close to supermarkets and restaurants. The apartment was very comfortable and clean and had everything we required, although we really did not cook during our stay. We had no problems walking to transport facilities such as skytrain or seabus & buses. Having a car parking space was a benefit as we hired a car for our last 2 days. Your company has been very attentive to all aspects of our booking including any queries we may have needed to clarify. Would recommend your company to our friends.

Testimony for Pointe Claire

Our stay was fantastic. This is not just Vancouver 2010 euphoria, we actually mean it. The accommodations were exactly what was represented on the website, we lacked for nothing or almost nothing - we had to buy a coffee-maker when we couldn't find the one that was supposed to be in the unit, and, of all things, a toilet plunger, but by and large the place was equipped, furnished and supplied with everything a guest could need. It was physically situated a short walk from a Skytrain station an element that was crucial to our decision to rent the unit. Most importantly, EMR were professional about an offer that came in to the owner very late - to take the unit for the entire 2 weeks at a higher rental than we were paying. When offered a premium to give up our contract, we replied that we would do so only if EMR found us equivalent accommodation at a price that did not surpass our contract amount plus the premium we were being offered. When none materialized, EMR and the owner bit the bullet and honoured our rental agreement, something that would not have happened in many cities I could name! Good on you, EMR!

Testimony for Strathcona Gem

Our stay in Vancouver for the Olympics was nothing short of perfect! Thank you to Lori at EMR for helping us find the location we wanted and the space we needed. We were short on time when I called her and she couldn't have been more helpful and efficient. Thank you so much for pulling it all together for us! We loved our little house within walking distance to the hockey games and all the fun downtown. A great experience!

Testimony for Domus 5

If there was a spot to rank each of these categories beyond excellent we would check those! Everything about the condo, our greeters, and EMR's service FAR exceeded our expectations. It was almost comical, in a good way how well stocked and nice the condo was. There were zero problems, hassles, or frustrations with the property or your service in securing it. We might take another trip to Vancouver, if for no other reason than the pleasure of using your service.

Thanks for everything,
Ben and Becca

Testimony for Skyview 15

We had a fantastic time coming back to the wonderful and beautiful city of Vancouver for the Winter Olympics. Unfortunately, our time went by so fast.

I really want to thank Paul, Lindsay and Shannon for all their assistance in making the accommodations. Brava 15 was a great place to stay and Yaletown was a great part of the city.

Also thanks to our greeter Yen for having a lot of patience. Our flight was canceled due to snow in Dallas and we tried to fly out 3x on standby that Friday. I know this disruption probably threw off Yen's schedule. We didn't fly out until Saturday thereby losing a day but Yen was still available to greet us when we arrived. Also, she had to check us out at the early morning hour of 430 am. Thanks again Yen!

Hope to be back to Van again soon!

Testimony for Spectrum 2

We appreciate the ease with which our booking and the transfer of keys occurred. We especially liked the location -- it sure came in handy when we left a hockey game and it was raining fairly steady!

It was nice to have the laundry soap provided, as well as shampoo and soap we had brought our own, but didn't need them. The washer and dryer were excellent perhaps better than any we have found in other rentals.

Nice accommodation!

Testimony for 507 Pointe Claire

Our family of four adults enjoyed our Olympic week condo very much! There were plenty of towels, bedding, kitchen equipment and supplies. The beds were very comfortable, the shower was always hot, and everything was spotless. We thought the location was excellent within walking distance to everything in downtown. The secure parking, swimming pool, and hot tub were added bonuses. I would like to particularly mention the flexible and friendly greeter, Anita. She was great! I was stressed about finding accommodations for the Olympics and Lori was very helpful and prompt about communicating with me. We had a wonderfully perfect vacation and will visit again soon!

Testimony for Beachwood House

This response is a little late as I spent a week in Victoria with my daughter following our stay at Beachwood House before returning home to Calgary. Vancouver Island is such a beautiful place, it is hard to leave.
We thoroughly enjoyed our time at Beachwood House. It was a pleasure to arrive to such a welcoming home. Beautifully appointed, spacious and so clean. It was perfect. From walking out on the gorgeous sand spits at low tide to skiing under blue skies at Mount Washington ... doesn't get any better.
We would also like to let you know how much we appreciate the pet friendly aspect of Beachwood House. It meant a great deal to us that Jack and Violet were also welcome.
Violet, our sweet shy little rescue cat was thrilled with the basket of wine corks. Batted them around ... hope we found them all and picked them up ... apologies if we missed one or two.
Also, our greeter was great. Friendly, helpful and professional.
Lastly, thanks so much to you Lori. Your thoughtfulness and patience in attending to the details of our all too brief stay in beautiful Courtney could not be more appreciated.

Sincerely,
Richard, Kathie, Cameron, Molly, Kyle, Jack the dog and Violet the cat.

Testimony for Bayswater House

I felt everyone I dealt with at EMR Vacation Rentals was very courteous and helpful. Because I was unfamiliar with Vancouver your staff recommended a perfect location for my family - we were able to catch public transportation around the corner from the house which made for a quick and easy trip into the city and to the Olympic venues. There were also lots of restaurants and grocery stores nearby from which to choose. It was an excellent location and the house was a great fit for my family.
I would especially like to commend our greeter, Anita. She was very accommodating and knowledgeable about the city, which helped us immensely and made for a very pleasant stay.
All in all I was very pleased with the experience and would definitely rent through you again and recommend your services to family and friends.

Testimony for Cambridge 1

We really enjoyed our stay at the Cambridge 1 during the Olympics! The unit really felt like home and it was well situated for access to downtown and all the Olympic venues. We will definitely consider using EMR Vacation rentals for our next trip to Vancouver!

Testimony for Yaletown Studio Apartment

Overall, the apartment was comfortable enough. My greeter told me they strive for hotel-level accommodations. When we were inspecting the place at check-in, the blinds were extremely dusty and one set was badly mangled, which she said clearly wasn't hotel level.
There was a floor lamp in the living room that did not have a working bulb, so light was dim. Neither one of these problems is a fatal flaw, but they did diminish the overall experience.
I rented the unit during the Olympics, so I'm sure prices were inflated above normal levels. Location was very convenient for me, easy walk to everything I needed.

Testimony for Alexandra House

The Alexandra House property was great! It was very clean and had everything we needed for our stay. It was less than a 1/2 block from a bus line which made it relatively easy to get to and from downtown and all of the events for the Olympics. We had a great time!

Testimony for Sub Penthouse View Condo

Everything was great, accommodations, booking agent, EMR, and our greeter was fantastic. Thank you for making our visit enjoyable.

Testimony for Nelson Park Getaway

We really appreciated the professional service and attention to detail with EMR Vacations. The reservation was met with anticipation and we were very satisfied with how the agent assured us of the location and amenities which we were great.
The Olympics were a great time to visit Vancouver and we appreciated the whole experience thanks to the company providing great insight and information to us.
The location was excellent and we may even try another time to visit Vancouver and use your agency when it is less busy due to the way our whole vacation was handled with EMR. The greeter was very punctual and aware of how time is important to us when travelling as we used the transit from Airport to downtown Canada line and she gave us the necessary information to ease the travel times and make it all a great experience as well.
The attention to detail was above the top!!
Thank you all for a job real well done.

Testimony for Cambridge 3

The booking was easy and working with our booking agent was easy. The place was clean and extremely convenient to downtown Vancouver.

The problems were that the cleaning service came in on us twice, an hour after we arrived and the night before we left. When I called the greeter from the airport, she thought we were supposed to arrive later even though I emailed her the correct time after she sent me the incorrect time. That said, she was at the property waiting for us when we arrived.

Overall though a very good experience with EMR.

Testimony for Spectrum 17

Had a great time in Vancouver during the Olympics! The condo was great for getting to and from the Hockey games, and the Sky Train.

Testimony for Amazing Waterfront Condo

Thank you so much for everything. You guys were great - the property was exactly how I pictured it - and walking distance to all the Olympics had to offer in Vancouver. So much fun!!! I wish we could have stayed the whole time - Love to you and Vancouver...Thank you Lori

Testimony for Tapestry VGH

Tapestry was a beautiful place to stay in a wonderful location. We had easy access to restaurants, shopping and everything the city had to offer.

Testimony for Desirable Kitsilano Condo

Best decision of my life to rent a condo for the Olympics. We were comfortable, we had space, location was fantastic.
Service with EMR was nice and simple, straight forward, no complications. Would do it again in a heartbeat!

Testimony for Mainland at BC Place

Brenda, our reservations agent, and our greeter Kashif were a pleasure to work with - the accommodation exceeded our expectations and made our trip enjoyable and relaxing.

The property was exactly as described on the website and fit our needs.

I would definitely recommend EMR to friends and family and the next time we plan a trip, we will be contacting EMR Vacation Rentals.

Mahalo & Aloha!

Testimony for Brava 26

We loved Vancouver and we loved our Brava 26 apartment. The Yaletown location was fantastic. It was our best accommodations ever at an Olympic Games. We saw the Live Yaletown fireworks every night from Brava 26!

Testimony for Yaletown Park III

Lori was great when I called to book a rental for the Olympics. I wasn't familiar with Vancouver and indicated I wanted to stay close to downtown. Lori steered me away from downtown and to Yaletown, a younger trendier local. I am so thankful she did. It was great choice.

Claire was great as a greeter. She was flexible with my arrival, explained the apartment and its features, and was creative in arranging for me to leave very early without having to meet her. Met my needs perfectly.

Testimony for Strathcona Gem

We were pleasantly surprised when we arrived at the rental, the place looked exactly the same as shown in all the photos! Our greater was also more than on time and very, very helpful and polite.

Testimony for Bentley 3 Bedroom

We loved working with EMR. Lori was fabulous! The greeters Richard and Dana, were very nice. Great condo. Very nice!

Testimony for A Heart and Soul Suite

We are very pleased that we chose EMR for our stay in Vancouver during the Olympics. Geoff, the owner of the condo we stayed in, was very friendly and very accommodating to us upon arrival. He showed us around the place, gave us his phone number in case we had questions, and even tried to help us sell some extra Olympic tickets when we were leaving town. The condo was absolutely amazing! We were the first guests ever to stay there so everything was brand new and clean! Everything was nicely decorated, and the condo had everything we could possibly need available for our use! The location was perfect, as we were right in the heart of the action downtown Vancouver for the Olympics. We also had great views of the city. The value was great! After seeing the place, we were very surprised by the great rate we received. If we return to Vancouver for a vacation, I would definitely use EMR in the future and would return to the Heart and Soul suite.

Testimony for Yaletown Waterside

The location was superb, a lovely area to be in. The condo was nice and a wonderful view.

Testimony for Northern Lights

Brenda was fantastic in assisting with the reservations, which were last-minute due to the cruise ship canceling that we had been booked on for the Olympics. And the accommodation was everything it was represented to be and more. A truly lovely place to stay while visiting Vancouver. Our next trip to Vancouver we will be back to stay at the same location!

Please let the owner know what a wonderful place he has.

Best

Testimony for Downtown Central Condo

Nice condo. Enjoyed the location. A little sparse on feel. For value, it was during the Olympics which I understand rooms were at a premium.
Overall we very much enjoyed the experience and would anticipate using EMR VR again when the need arises.

Testimony for Harbourside Park

We enjoyed our trip very much, the condo was great, and the amenities were exactly what we needed. Also, please let the owners know that we appreciated the little touches that that left for us such as notes, restaurant recommendations, and how to use the TV! thanks again.


PS thank you Lori for being such a huge help....

Testimony for Shangri La Living

Our Olympic accommodations were absolutely fabulous and everything went seamlessly. We had an early check-in and our greeter was waiting for us at the property when we arrived. The condo was exactly as pictured and described. We even had access to the 5th floor gym, spa and pool area - so it felt like we were staying in a hotel. In addition, we had free wireless. Overall, EMR provided great communication in booking the accommodation, allowing us an early check-in and arranging our greeter. We were concerned that with the amount of people in Vancouver for the Olympics we might get overlooked in some way, but EMR followed through in every way. Our only regret is that we couldn't stay longer!

Testimony for Eagle`s Nest Retreat

The Eagles Nest was extraordinary....we absolutely loved everything about it.

Thank you.

Testimony for Resthaven Cottage

The furniture could be updated. More comfortable furniture would make a great difference. Couches for example could be upgraded.


The EMR Vacation Rentals Response

The furniture at Resthaven Cottage has been custom made by the owner in the Dutch style.

Testimony for Greenside Chalet

Greenside Chalet was a wonderful, warm, charming and extremely well equipped home. We enjoyed our stay very much and felt that it was a home away from home we had stepped into. The bedrooms were beautifully decorated with well chosen pieces of furniture and decorations. The kitchen was absolutely a chef's and baker's delight with mixers, blenders, formal cutlery and service sets available to entertain and cater for a large group of people in style. Thank you very much for such a wonderful holiday!

Testimony for Astoria 19

Our accommodation was amazing, it had everything we needed and more, it was very clean and comfortable certainly one of the best we have ever stayed in. The location to downtown just a couple of blocks away, was a big bonus. EMR really looked after us, from our initial contact with them through to the end of our holiday they were very helpful and informative, keeping us informed and updated at all times, they gave us a very professional and personal service we would not hesitate to recommend them to anyone, in fact we already have, we also plan to use them again in the future, as we have the up-most confidence in them. The gave us exactly what we asked for and more, thank you EMR. If there was a downside, we felt that the photos of the accommodation came nowhere near to doing it justice. Its a beautiful condo and we loved it and now wish we had booked for 2 months.

Testimony for Eagle`s Nest Retreat

Eagle's Nest Retreat looked amazing on the website and in terms of design it is a beautiful place. However this house should not be advertised for large groups of people it falls short of accommodating 8-10 people comfortably in terms of sleeping arrangements and facilities. To consider a pull-out sofa as proper accommodation is misleading since it is not comfortable and the den really cannot be considered luxurious accommodation since it is a sofa one is sleeping on and the sliding door is paper thin - giving no real privacy or quiet for anyone who is sleeping there. The only luxurious room is the master bedroom. The living room does not have adequate furniture for more than 4 people to sit on... there is one sofa and two stools which left the other four in our group forced either to stand or bring the garden furniture in to sit on since sitting on the cold tiled floor was not an option. The kitchen is extremely poorly equipped for cooking and entertaining. There are exactly 10 plates and cups which makes it very difficult to prepare food without having to wash as you go all of the time. In terms of pots and pans and other cooking essentials, we found that we could not cook with such a poor supply of cooking utensils and thus were forced to buy a few pots there were only 2 pots at the premises and basics such as a knife to cook with. The dining table sits only 6 so we could never sit as a whole group around the table some of our group always had to eat at the counter. Essentially I think that this house should be advertised as a rental for comfortably sleeping up to 6 - in the summer time that is, since the basement bedroom was so cold that extra heaters had to be brought in for sleeping there - and up to 4 people in the winter time. We also thought that the owner should spend some funding on upgrades - better heating, providing the house with adequate and better quality furniture and home essentials like extra bedsheets, hooks in the bathroom so that you can dry the towels after a shower, etc... It certainly is not in the category of luxurious accommodation.

Testimony for Bentley 3 Bedroom

The accommodations were just perfect for us. The townhouse was very clean and beautifully decorated. We were very happy with the convenience of the location as well. When ever we needed anything, someone was there to help us. When returning to the Vancouver area, we will most certainly contact EMR again, and we have already recommended their services to our friends. Thank you so much for an incredible vacation stay.

Testimony for West End View

We enjoyed it very much, thank you.

Testimony for Deep Cove Lookout

We had a very lovely stay at Deep Cove Lookout and it was a unique space for our family reunion. The accommodation was very clean and the views were superb. There were 11 of us and the accommodation was perfect from the point of view of being comfortable and roomy. The kitchen worked well for us.

Thank you very much for the wonderful service we got

Testimony for Oceanview Estate

Everyone had a great stay at the Oceanview estate. Lori was excellent, professional and very patient. The accommodations were great and surprisingly easy to find. The greeter was friendly and very helpful. The grounds were beautiful and well kept. The estate was located in a peaceful area and parking was plentiful. The estate was well furnished and spacious. We certainly appreciated your directions and ease in completing the paperwork. It was a pleasure to work with you by email. All the paperwork was completed efficiently and we found it very user friendly. My only concerns which are minor were the lack of lighting to the shed where the garbage was housed, the rug in the master bedroom was a tripping hazard and the cleanliness of the hot tub. There appeared to be an oily film in the water. Lastly, I would recommend another double bed downstairs instead of a single just for comfort sake. Overall, our stay was amazing thanks to EMR and Lori. Thank you again and I am sure we will call again.

Testimony for Skyview 15

I found the flat to be nice and sweet, though the bedroom was a bit under furnished. It felt like it's been a while since anyone was in the flat and it lacked a final touch to it... bit dusty here and there... On the up side the flat is lovely, the location is superb, lively, safe and welcoming. The booking was straight forward and overall I had a very positive experience. Thanks!!

Testimony for Serenity Seaside Cabin

The cabin was the picture of beauty, nature and solitude. We absolutely loved it and will be returning. The owner of the property, who was our greeter, couldn't have been more pleasant or accommodating. Excellent experience all around.

Testimony for Neptune By The Sea

EMR provides an excellent service with easy contact during our stay and action orientated with any issues we may have had.

Amenities worked with the exception of the fire place - this was advertised with fireplace but the owner knows is does not work. This particular property's kitchen was minimally stocked with cooking items lacked blender, mixer etc compared to other properties we have rented. The quality of kitchen utensils were of poor and low value - requiring hand washing. Television selection was poor to say the least.

Carpets were unkempt as many stains were noted throughout the property.

Garbage disposal is a bit of an issue but part of the local and area.

Internet capabilities was truly a blessing. The view and location were incredible. The hot tub and steam shower were thoroughly enjoyed. The house is very functional and as well being a very well planned/well laid out property.

We appreciated EMR meeting our early check in and EARLY check out requests, This was indeed a nice service offered. Also the personal check out with EMR's representative on-site was most welcomed and appreciated.

We enjoyed our stay - we have recommended the exceptional services of EMR to some of our friends and colleagues already.

We would really have to evaluate if we were to stay at Neptune by the Sea again - there are comparable places with better values available - yet Neptune by the Sea does have a one of a kind location and view.

Testimony for Harbour View

We were delighted with our unit. It was light, airy and tastefully decorated, well equipped and in an excellent location for us to explore downtown Victoria.

Testimony for Jewel on Fairview Slopes

Thank you for everything.
The accommodation you recommended was perfect for our family's needs and we will certainly use your services in the future.

Testimony for Brava 26

This is a great apartment - very central with an incredible view of downtown.
It is very warm, comfortable and a really good base for a holiday in Vancouver.

Testimony for Skyview 15

Very nice accommodation. However, the neighbors were loud at several times during my stay and I didn't feel I could approach them based on the agreement and warnings about doing so. It was only a few times, and it didn't overall impact my enjoyment of the accommodation.

There was some confusion with the WIFI that while the greeter assured me was working, it wasn't and he simply pointed me to the apartment's manual that didn't provide enough information. At the end of the day, the WIFI was unplugged and stored in the closet. I had to spend a couple hours figuring it out myself.

Lori from EMR was invaluable in helping me with my plans and I couldn't say enough about how she went the extra mile when some billing/confirmation instances occurred.



Testimony for Rathtrevor Retreat

We really enjoyed the lovely house and all the area had to offer. The home was appointed very nicely and was a great value.

We would book through EMR again, your service was outstanding.

Testimony for Manor Suite Off Rockland

I had a wonderful weekend in my rental apartment in the house on Manor Rd. Bob and Elizabeth, and their dog, Noah, were wonderful neighbors. I appreciated their friendliness, and Bob's help with ferry information. They've created a beautiful, very well-equipped, and quiet rental that I will definitely return to. I especially appreciated the NW Coast native art, including the nice Susan Point print in the bedroom. The kitchen was well-equipped, and I easily fixed dinner for friends that came over the evening before the marathon. A nice touch in the kitchen is that the wine glasses are of a nice quality--much nicer than heavy, small wine glasses in some rentals! I enjoyed walking around the gorgeous neighborhood on the sunny Saturday afternoon--the Craigdarroch Castle and the Lt Governor's grounds were both a short walk away.
The multi-page contract and check-in and -out process seemed like a lot, but when I saw the well-kept property I certainly understand the desire for a detailed and careful rental process--I would expect the same if it were my property.
Thank you very much for the rental. We will definitely be back.

Testimony for Deer Lake Manor

Deer Lake Manor provided us great accommodation in a great location. A short walk to the park and a short drive to Vancouver. The owners of Deer Lake Manor are two great people and the love that they have poured into their house during the renovation is clear to see. They made us most welcome and the accommodation more than exceeded our expectations.

Testimony for Grant Manor

Our stay at Grant Manor was a very good experience. However there were just a couple of issues we had to deal with. We were not provided with adequate toilet paper and the bathroom on the main floor had a toilet that ran constantly that my husband ended up fixing temporarily.

Other than that we had a very comfortable stay.

Thank you

Testimony for Riverside Suite

Dear Paul

With the limited time we had to get the booking sorted I think you did very well indeed - and I thank you for that.

Pierina more than went out of her way to familiarize us with the house rules, and I trust that she will have been satisfied with the condition in which the property was returned to her. If I was to pick one single negative with regard to the dwelling/set-up it would have to be the incessant stomping of little feet on laminate floors above you - even at three o'clock in the morning. From that perspective you will note I have marked the property as over-priced, as full-fare customers on long distance haul holidays probably don't wish that domestic intrusion on their holiday. Difficult situation - mouths must be fed............

A very good note, and you're probably sick of hearing this, is that I have decided to relocate to Lion's Bay in the next few years - which was the main objective of the trip. And when that day finally comes I owe you a beer for your efforts! Hope you're up for it.

Testimony for Eastwood

Thanks to EMR Vacation Rentals, our family spent an idyllic week on Vancouver Island, in an oceanview log home that far exceeded our expectations. We were warmly greeted upon arrival by the owner himself and the beautiful property instantly felt like home. We had front-row seats for the majestic sunrises over Sooke Basin each morning, we picnicked at a nearby cove, we cooked and barbequed to our hearts' content, we watched whales from a Zodiac boat off of nearby Sooke, we read books by the fire in the evening and we watched the stars from the deck late at night. It was a carefree, restful and very memorable vacation in a postcard-perfect location. Our experience with EMR Vacation Rentals was extremely positive - our reservation agent was attentive, friendly and very efficient and the property we rented was truly magnificent. Thank you - it has truly been a pleasure.

Testimony for East Sooke Manor

The service by EMR in finding a suitable house was every good. They persisted in finding a house, at the spot and with the amenities we wanted. Super.

Testimony for Tanglewood 23

It was a lovely suite in a great location. Unfortunately we arrived during record high temperatures and we found that without air conditioning it was pretty uncomfortable at night.

Testimony for Covey Run Suite at Black Otter Cove

The setting of the accommodation was beautiful, wonderful views across the bay with lovely sunsets as well as a picturesque sunrise.
Lynne, the owner, was very friendly and informative.
We thoroughly enjoyed our stay and were sorry to leave.

Testimony for Rathtrevor Retreat

We forgot to fill out guest book before we left so am pleased that we have this email. Our stay at Rathtrevor Retreat was excellent. The house was very well equipped and this made our stay very comfortable and a home from home feeling. Kathy and Dwight obviously have been very thoughtful about peoples needs when vacationing. It was, as described, 10 minutes from the gorgeous beach and well placed for town, coffee bars, shops and of course the mini golf which one grandson was over the moon about. We had some great trips out to Englishmen's River Falls, Spider Lake etc and the weather was fantastic-a real bonus

So thank you.

Testimony for Ambleside River Walk

We had a wonderful month at Riverwalk. Location was perfect for us and the accommodations were excellent. The garage parking was such a plus which we had hoped for since we are familiar with parking problems in many areas of Vancouver from past vacations there.

We enjoyed our month at Riverwalk and hope to return next year.

Testimony for Eastwood

I would just like to let you know that we would highly recommend Eastwood Log Home in Sooke. Firstly . . . Steve is a very kind, lovely man. Secondly . . . the home is absolutely beautiful. There were fresh flowers everywhere, the place was spotless and very well stocked. If anyone asks you as I did, what do you know about this place, you can honestly tell them you've heard very good reviews, with no hesitation.

Thanks again.

Testimony for Bentley 3 Bedroom

The accommodations are clean and the amenities are good - gym and hot tub are great and the windows block out a lot of noise. The location is ideal. The living space was kind of on the small side - for 6 people, you need more places to sit and hang out. We did not read the fine detail that the ground floor did not have a full bath - it was listed as a 3bd/3ba which was sorely disappointing when we got there. Otherwise, everything else was good.

Testimony for Neptune By The Sea

Beautiful view and beautiful home. Vancouver Island is a wonderful place to visit. We enjoyed touring other towns and actually spent very little of our time in Victoria. The city was very crowded and parking is not easily available but other small towns on the Island were enough to keep us entertained.

We were also surprised to learn there are 62 golf courses on the island and also some wonderful wineries. We plan to return again.

Testimony for Pinecrest Chalet

Our stay at the Pinecrest Chalet was excellent. As a family of 6, it truly gave us a sense of peace and comfort. We used this time to visit our oldest son who is studying in downtown Vancouver. He had the week off, so 5 of us flew out to join up with him. The proximity to Whistler made each day a beautiful picturesque drive.

Having had the Chalet for the week helped build memories forever. With all the features the Chalet made it feel like a home away from home.

Testimony for Woodland Rise Farm

We loved our vacation at Woodland Rise Farm. The kids had a blast petting the animals, brushing the miniatures horses and picking up eggs in the morning. The owners were really nice. We highly recommend this place.

Testimony for Beach Crescent 3 Bedroom

We very much enjoyed our rental unit - the location was excellent, and the actual unit was very comfortable and spacious. Having been used to timeshare units, we found the availability of amenities in the unit somewhat strange - appliances were of excellent quality, good extras' - coffee maker, etc - but there were no teaspoons very strange!!
We did enjoy our week, and the actual unit was perfect for our needs.
Thanks!

Testimony for Eagles Nest

Eagles Nest was excellent! We stayed in many different types of accommodation during our vacation to Canada and this was our favourite. Beautiful sunsets and views of wildlife from the sun room gave hours of entertainment as well as walks along the bay in the early morning. We were most impressed by the location, a quiet yet friendly place in Roberts Bay, and within easy reach of the highway to explore the islands offerings. Some lovely restaurants overlooking the bay just walking distance down the road made it easy for us to eat out locally. Eagles Nest had everything we needed as a family, it was just like home. We would definitely come here again if we were to stay on Vancouver Island. Thank you for making our holiday special!

Testimony for Tanglewood 47

The property was absolutely gorgeous and a pleasure to stay in.

Testimony for The Estuary

Our experience with EMR Vacation Rentals was a very positive one, from beginning till end. You made it easy to plan a vacation get away to a place that we have never been. Thank you so much and if we ever decide to visit Vancouver Island again in the future, we will be sure to go through EMR Vacation Rentals.

Testimony for Sentinel Executive House

Everything was great. We had a few problems at the beginning with the wireless internet and with the house keys, but they were quickly resolved. Everyone enjoyed their stay and everyone would like to thank he staff for their courtesy and availability. Thank you. Will do business with you again in the future.

Testimony for Whiffen Spit Manor

Excellent accommodation - beautiful views of the ocean and very spacious for our needs with 4 children. The services provided by EMR were excellent too - available to deal with any problem - even sorting out a plumbing issue at 10.00pm on a Sat night. EMR are a very professional and well organized vacation rental service. I would definitely recommend EMR to friends and family seeking rental accommodation in the Vancouver area.

Testimony for Mariner 5

Perfect location for exploring downtown without the need to hire a car! The hop-on hop-off trolley ride also stopped very near the apartment so by buying a 2 day ticket was able to travel further afield easily.

Excellent 'bonus' facilities- swimming pool and bowling alley which we made loads of use of.

We travelled with an 8 month old baby and the apartment worked really well- plenty of room for travel cot, and washing machine and dishwasher made dealing with any mess very easy. Carpets are very light though so would recommend to any other parents that they bring a blanket for their baby to sit on in case of minor sick ups! Fed baby on wipe clean kitchen floor in case of any floor spills which worked well.

Only minor complaint was that there was a lot of white hair on the floor, probably belonging to a dog. Apartment did not smell of dog or cat however but constantly having to take hairs off clothes.

Excellent customer service from Lori. Very helpful and accommodating of the Vancouver-UK time difference when organizing accommodation. Extremely efficient and friendly.

Whenever booking through an unknown holiday / vacation rental service particularly when paying up front you are always a bit paranoid about whether it is a shonky company out to rip you off. I can now reassure any future renters that there is excellent accommodation when you arrive, and that you do get your deposit back if you leave apartment in good condition.

We had a great holiday, so thank you for helping to make that happen!

Testimony for Bentley 3 Bedroom

Thank you for helping to make our vacation in Vancouver amazing. The property was great, the service was perfect, and the overall experience was well beyond our expectations.

Testimony for Domus 5

The accommodations were great! The only issue was that there wasn't an air conditioner. I understand that while we were there the weather was unusually hot.

Testimony for Valley View Estate

Had a great stay and great service throughout our time,

Many thanks for a very pleasurable experience !

Testimony for Spectrum 32

Everything was perfect, except the short delay to take possession of the property.

Testimony for Lions Bay Estate

We had a wonderful time on our vacation to the Vancouver, B.C. area. The home at Lion's Bay provided a wonderful place to stay and was centrally located to many of the our destinations including Whistler, the ferries to Vancouver Island and Vancouver. We hope to return to the area in the future to explore more of the beauties of British Columbia.

Testimony for Robinson Lake Retreat

Our first time this far north on Van Island... the house was spacious enough for eight of us. The extensive record collection was a fun blast from the past. Its location on the lake and 10 minutes from the ocean were perfect for lots of family play and exploration. Nearby parks offered beautiful spots for hiking, kayaking and caving. Owner Keith was on site to greet us -- laid back and super helpful. Rich Dawdy from EMR delivered prompt, pro service. Two thumbs up. Thanks.

Testimony for Ocean Point

We booked our trip over a year ago, which was amazing on Richard's part. We were able to have my mom and dad from Ontario join us. Since we only see them once a year it was a great experience to share with them. The house was breathtaking to be in and the weather was hot but perfect. Having the pool there was a life saver for our family. I also wanted to say thank you to the whole group at EMR we were spoiled by the area and will definitely return again.

Testimony for Deep Cove Manor

House was in a great location.

Shame that the house was not ready properly cleaned and cupboards / fridge etc. emptied on our arrival on Saturday 18th July, despite having paid for the rental from Friday 17th - although EMR worked hard to address this. Not all facilities working e.g. hot-tub.

Would be helpful to be left some local instructions e.g. refuse collection arrangements, how to use the air conditioning etc.

Suggest it may be worth warning guests that pets could be present - cats were in the house - and one was asleep on one of the beds on our arrival, and there was a dog in the garden for quite a few week days whilst we were there think the owner was using the office by the jetty. One of our family has a severe allergy to animal hair and we are not comfortable with dogs.

Guests should also be advised that the owner and friends / family? may access the office in the garden and the jetty someone was there a few times to use the jet-ski so that they are aware they do not have exclusive and unencumbered use of the property.

Testimony for Beach Crescent 3 Bedroom

Beach Crescent is a wonderful location for a holiday in Vancouver. Accommodation superb and all that we could possibly ask for. Thoroughly recommended!

Testimony for Rosewood

The Rosewood property was ideal and probably better than expected and if it continues to be a rental property would suggest some photos of the veranda would enhance the rent-ability.

Overall we had a great stay at Rosewood and our overall experience with EMR was more than satisfactory and helped to make this a memorable family holiday.

Many thanks, Roland

Testimony for Over the Strait

We were impressed with the overall layout of the home itself from all interior furnishings to the breathtaking ocean view. All appliances, barbecue etc were excellent and worked well. We were very impressed with how the home was well concealed by the planting around the perimeter giving lots of privacy. We had some minor concerns with the cleaning as I do not think the main family rm hardwood floors were washed from the last tenants as spills marks were noticeable all around the stereo/TV area and especially around the kitchen garbage can which I personally washed. Also a little better carpet vacuuming would remove all the dead bugs under all the windows doors upstairs & down. Some problems with a plugged toilet and broken window blinds when we arrived were corrected within a couple of days. The martini pool was never cleaned from our arrival and was full of bugs and debris by months end. One item that my wife was not happy was how hot the home got during the stay. It was cooler outside on some days and very uncomfortable to sleep at night. We keep a round the clock vigil on the window blinds/screens etc for daytime sun and cool ocean winds but it was not enough. The skylights may need some sort of blind from the straight on heat. A/C may also be a good investment down the road which would help out during the summer months. A standard oscillating fan would also help keep air moving. If the heat issue inside the home was not such a major problem my ranking would have been much higher on your scale for all areas.

Thanks Rick & Family

Testimony for Tanglewood 47

We enjoyed the Tanglewood setting. The main problem was the lack of air conditioning, fans, etc. Since there were no screens on the doors, to the upstairs deck, etc. -- it meant that there was very limited air movement. When you add the temperatures that we had -- the space was often uncomfortable.

The location for a family with younger children is great. The house itself is well appointed and located.

Testimony for Robson View

My only complaint is that due to the unusual weather conditions, the apartment was unbearably hot, which meant that we didn't feel as comfortable going back to the apartment during the day. I appreciate that Air conditioning is not usually needed in Vancouver, but with these extreme temperatures endured during our stay July 28th to Aug 4th, I would have hoped that the owner would have arranged for a portable air-co unit. Until Monday eve, we could not get the temperature below 35 degrees during the day and 31 degrees over night, despite letting the fans run air over ice. On monday night the temp went down to 29 degrees.

Testimony for Cedar Shores

Well I could write a long list of how cool the place at Cedar Shores was, but lets just leave it to say, it was kick-a !

Testimony for The Hill House

We had a great family holiday in wonderful surroundings.
The only constructive criticism I would offer was that with such a wonderful of of the cove and lake below, it would have been really great to have been able to have either a kayak or small boat along with the property.
The service was first class and we would definitely recommend this house. The superbly well equipped games room in the basement and the vast array of books throughout the house enabled everyone to relax in the way which best suited their individual tastes.

Testimony for Dungeness Cove

It would be really important to mention on your website that the owner lives on premises. We did enjoy our stay but knowing that would have made us look for something else. It felt a bit intrusive when the owner went through the house while we'd stepped out for a bit. It's just something that would be nice to know ahead of time. Also, the cleanliness in general was great but the pull-out couches were covered in dead insects.

Testimony for Oceanside Suite at Black Otter Cove

We were delighted with Oceanside Suite. It was bright, clean and beautifully furnished. The owner was friendly and helpful. Everything was even better than we had expected. We would very happily stay there again. It was a wonderful week and I sincerely hope we get back to this cottage in the future.

Testimony for Bayridge Avenue

House location was excellent, easily accessible from both Whistler and Vancouver.

Pool and hot tub were also very nice. Enjoyed those immensely.
We had a blast. It is truly a remarkable city and enjoyed unbelievable weather and fantastic activities, especially sitting on the wonderful porches watching amazing sunsets every night.

Testimony for Bentley 3 Bedroom

The temperatures during our few day stay were, may have been as I understand, unseasonably warm. I did not realize until we were in the unit however, that there was no air conditioning. There was only one fan for the entire unit. The whole unit, but especially the upstairs bedrooms, were stifling at times. Being essentially on ground level, there was very little ventilation and relief from what little breeze reached that level. I was not very comfortable leaving every window wide open all night, some right on the street, but it was either that or swelter. Also, the street is very loud until the early morning hours with foot and motor traffic only made worse because all the windows needed wide open.

The location is excellent. Our greeter was very pleasant and helpful. All things considered though, a very nice place to stay. Thank you.

Testimony for Morningside Ocean Estate

Our family of 7 adults and 5 children thoroughly enjoyed our stay. The accommodation were excellent. I would like to have known 4-wheel drive was suggested, and that one kitchen drawer front was false, as I dropped it on my leg. We will send some pictures for the guestbook soon. I congratulate the owners on constructing such a beautiful place.

Testimony for Spectrum 32

The apartment was brilliant, just what we needed for our stay . Fantastic views across Vancouver especially at night .

It would have been nice to have a welcome pack of milk bread water eggs fruit for those of us arriving after a long journey . Even just milk and some famous Canadian muffins !!

Testimony for Serenity By The Sea

We had a great trip. The setting was superb and all of the activities were wonderful--hiking, kayaking, whale watching, eagle watching, Butchart Gardens, and the restaurants in Victoria. Of course, the weather couldn't have been better. Thanks for helping make our anniversary trip a huge success.

Testimony for Bayridge Avenue

I found EMR vacation to be very efficient and very much enjoyed the stay. Two points spoiled the accommodation. The first being that paying so much money and renting the property for a month I'd have expected a cleaning service at least once. Its a couple of hundred dollars so should be a matter of course for a long rental. Secondly, whilst the property was great in this day and age they can't expect repeat rentals if they don't have a half decent plasma TV. The main living areas had one TV tucked in a corner with one sofa for two, ridiculous for such a big home. Admittedly there are tvs in the bedrooms but all groups like to get together and watch a movie in the evenings at some point. I wouldn't rent this property again for this reason- the owners need to get a comfortable TV viewing area. Besides this the house was great and we very much enjoyed staying there.

Testimony for Neptune By The Sea

Neptune by the Sea was a perfect house for our family vacation. The pool table, spa and TV provided evening entertainment. We all enjoyed seeing and taking pictures of the bald eagles that landed in the tree right next to the house and all the boat traffic. The location was so peaceful and serene that we had no choice but to relax and enjoy! We are already thinking about when our next trip to Vancouver Island will be.

As a side note, we did found ourselves wishing the kitchen was a bit more equipped. There weren't any extras stocked such as paper towels, garbage bags etc and no basic pantry items such as flour, sugar etc. The selection of pans for cooking was minimal and we had to get a little creative to make the one real meal we attempted.

Testimony for Mariner 7

A bit inconvenient to schedule and wait for a greeter to check in and out.

Testimony for West End View

EMR Vacation rentals was great and would use them in the future. We stayed at three different places and all were different in appearance, amenities, greeters, etc. This accommodation was centrally located with a great view and supplied everything that was needed. Internet service was not dependable and with such a great view, windows were not clean. Greeter was on the quiet side with not much to say, but nice.

We did enjoy our stay here and would use EMR again.

Testimony for Mariner 5

The service before we arrived was excellent, but things went steadily downhill on our arrival day. We had pre-arranged to arrive a little earlier than 4pm and in the end did so at about 3.30pm. Unfortunately, on arrival our greeter did not know even where the apartment was in the building or if she had the correct keys. When we entered the accommodation, it was not ready. The owners were there and had clearly not been informed that we were due to arrive early. They were even still setting up the TV which was left on the floor. There was no internet access as promised which was a real downside for our stay.
Having stayed in self catering accommodation before, we were extremely disappointed that EMR had not taken the responsibility to make sure that the apartment was as it should be prior to our arrival. Also, having just come off a ten-hour flight, to arrive in an apartment with not even the basic provisions such as a loaf of bread or milk in refrigerator was terrible - having to straight away go out to look for a supermarket in a strange city when you are jet-lagged and exhausted was really bad.
The greeter had no details of our booking and was relying on us to supply her with all this information e.g. amount paid, damage deposit etc. and only seemed interested in getting an imprint of my credit card- the reason for which she was unable to explain - I still don't understand why as all payment had been taken several months back.
Although the owners were very nice and gave us a contact number, there were no instructions in the apartment for anything or any information about the surrounding area and nothing about the leisure facilities or even where to put out the trash. This too was very frustrating and we had to waste time chasing stuff up.

The apartment itself was great and very well equipped. The only improvement for jet-lagged travellers and people on holiday wanting to relax and have a lie in would be to have the ability to darken the rooms as they became very bright and hot especially the smaller one as soon as the sun came up.

The final straw was check out. Again, I had to chase up EMR about what the arrangements were. Having been told that the 'greeter' would have a key, it turned out that the cleaner was checking us out and could not access the building. If I had not been proactive in calling the office again, she could have been outside for a very long time and we could have been late for a flight. To not have a proper official person checking us out, confirming everything was ok re damage deposit and perhaps checking an inventory for the property was exceptionally poor.

We were left feeling that as soon as EMR had our money, that was were the customer service ended and this is what we will be telling the owners as well.

Testimony for Maple Bay Retreat

Maple Bay Retreat Great place lovely atmosphere.
Look forward to staying there again.

Testimony for Grant Manor

All in all, we really enjoyed our stay in Vancouver and the accommodation was excellent for our needs at a very good rate.

Our only suggestions would be that perhaps a sofa bed in the lounge would provide flexibility in sleeping arrangements and some cooling in the bedrooms as they remained very warm in the evenings after hot days.

Testimony for The Rosedale

I booked my travel plans well in advance and found no snags in the service provided. The homeowner contacted me with no problems. All of my questions were answered without hesitation and concerns were addressed immediately.
The rental property was clean and ready upon arrival. All of the amenities were available in the unit that were listed on the advertisement. The rental unit had more amenities than I even have at home!!! We had no issues with neighbours and vice-versa, even though we had our 2 young daughters with us.

I would say that one thing missing from the ad would be that the building has a fire station right beside it and can be quite noisy when the trucks leave at all hours of the day or night. Also the fitness facility should specify cardio equipment only along with the pool, sauna, steam room and hot tub.

I would recommend EMR to my friends and family for sure. It made for a very satisfying trip and took a lot of pressure off finding appropriate accommodations that were kid-friendly.

Thanks for your services!!

Testimony for Beach Crescent 3 Bedroom

The condo is a beautiful accommodation. We did really enjoy our stay and the location is great for the holidays.
I think it would be helpful to know that certain things are not included in the rate paid so that a family is prepared. Things like toilet tissue, dishwasher soap, hand soap, garbage bags. Really, i think for the amount that we paid, those things should be included, but even to be aware before you come would be helpful. We even had to pay for, and get, propane for the barbeque. We had invited our whole family over for a bbq and no gas ... Good thing we had a car.
Just a note too, so that you are aware. One of us was visiting with friends on the sidewalk when they were almost hit with an apple that had come from way up the building. Not nice.
But on the whole, it was great. We all enjoyed the privacy of our own washrooms and bedrooms. We enjoyed the pool and other facilities every day. It was very quiet.

Thanks again for the great condo and hopefully we will meet again in the future.

Testimony for Tanglewood 23

Richard from EMR was very helpful and easy to work with. We were very happy with the vacation rental in Parksville.

Testimony for Deep Cove Lookout

We loved the house and the location. My children and I love to hike and we walked to town several times every day. Loved the town of Deep Cove! The house was great for we all had a bedroom and the accommodations for my family were great. We loved Canada and the Deep Cove area...and want to come back! Thank you Lori for all your help in getting this wonderful vacation home.

Testimony for Eastwood

The stay at Eastwood was very good. We were met on arrival by the property owners who showed us round and provided us with a variety of information regarding both the property and the surrounding area. The property itself was extremely well maintained.

Testimony for Ocean Point

The residence was wonderful, the view was fantastic. When we got into the residence we were amazed of the size.
All in all it was wonderful, and we will be back again.

Thank you again

Testimony for Big Beach House

Hello, we stayed at big beach house and really enjoyed our stay there. The accommodations were great and great central location for the activities that we wanted to do. The house is very nice and was clean and fresh when we arrived. The service we received from our booking agent Blake, I think was great. I will definitely recommend your services to anyone who is interested. Thanks again and keep up the good work.

Testimony for Spectrum 32

What a way to celebrate my 50th birthday with the most beautiful view of Vancouver. The nicest condo I ever stayed in my life.
Had a wonderful time and will be back to Vancouver. I'll also use EMR again and will tell my friends to use EMR.

Cheers,

Bill

Testimony for Vogue Suite

We stayed in Victoria for 2 months and booked through EMR rentals. We could not fault the booking system, the ease of booking in,the quality of rental suite or the service we received when we were there. Quite simply 100 percent satisfied and would recommend EMR to anyone.

Testimony for Harbour View

Harbour View was exactly the accommodation we wanted for our April stay in Victoria. The condo was centrally located with a great view of the harbour, close to shopping, restaurants and cycling and walking paths. The underground parking was a no-worry solution for our rental car.

The residence was nicely furnished and we lacked for nothing- it felt like a home! Many thanks to the owners.

All the details of the rental from our first contact with EMR, through our late night arrival to our checking out were handled efficiently and in a friendly manner.

For folks from Guelph, ON having tugboats, barges, dragon boats, kayaks, canoes and zodiacs buzzing around in our front yard was an endless source of enjoyment!

We hope we'll be back next April.

Testimony for Vogue Loft

Condo...beautifully furnished, comfy bed and couch, gorgeous architecture. Lighting in the kitchen was terrible, all the food looked gray and there was no cupboard space to put your food...guess it was designed for people who microwave. My major complaint was the noise from BarCode, which was every night from 8pm -2am..constant loud drunken shrieking, can you believe I got used to this...can't say our agent didn't warn me... but I would suggest the owners protest loudly to city hall. Other than that the location was amazing..steps to everything. The condo was spotless, service great, Harvey was on time and very nice. I found it irritating that I had to be met to check out. This was a first for me as I've always just left the keys on the counter and the door locks itself.. As I was not going to get the poor greeter out of bed at 3am for my flight I had to stay in a hotel. Also got into a racket with the neighbours who parked in our spot, twice !!!! But it was still very lovely to feel in the lap of luxury for a whole month, with no dogs bugging me I have 3 Newfs Thank-you very much I give EMR 4 and the condo 3 looses one for BarCode

Testimony for Tasha Delay Meadows

Our stay was amazing. The couple that own the house are just as great. Big deck, beautiful yard, and great company. Thanks again our weekend was perfect.
Cheers,
Deanna

Testimony for Montebello

We really enjoyed this property.
Close to markets and close to lifts.
Nice quiet neighborhood and great setup in the unit.
There was an issue with the codes on the locks that the owner helped us resolve immediately.

I would return to this property again and I would recommend it to friends.

Testimony for Neptune By The Sea

Lori, Thank you for your help in booking Neptune by the Sea for us, we loved the home, the view was amazing, and the pod of orca swimming by the house was a great added bonus, would definitely book it again, Kathleen and our family from Scotland.

Testimony for Spectrum 32

The services and accommodations were excellent!
The 2-bedroom suite was accurately described it was very clean, stylishly furnished and in immaculate condition.
The greeter was friendly and very helpful regarding Vancouver-area tourist spots, restaurants and areas of interest.
I recommend this type of 2-bedroom accommodation for anyone who wants to be situated in downtown Vancouver for its proximity to the SkyTrain station, grocery store and that it has harbour and mountain views.

Testimony for Harbour View

I found the Harbour View condo exactly as described and pictured online and more. It is elegantly furnished and the well appointed kitchen has most everything you'd have at home. Without a doubt, this condo is well above the norm for rental accommodations I have had occasion to use in the U.S., Europe and Vancouver in the same price range. It even has good reading lights which is something that is too often lacking in rentals! The condo is ideally situated for someone like myself who was there without a car as anywhere downtown is easily accessible on foot. The immediate neighbourhood is interesting with fresh produce available in Chinese markets, a number of fine restaurants and cafes and even 2 good art supply stores--a must for a painter like myself.
I found EMR Vacation Rentals a reliable agency to deal with all financial transactions were easily done by credit card and fully documented by emails, both check in and check out staff were there in good time and my damage deposit was returned promptly, well before the 30 day limit. I particularly appreciated dealing with Lori whom I found very personable and pleasant and whose positive attitude encouraged me to book with the agency in the first place. I will be sure to book with EMR Vacations the next time I stay in Victoria.

Testimony for Uptown Ocean View Penthouse

We were extremely happy with the accommodation and the service. The suite was good value and your staff was very friendly and helpful with the move in and out.

Testimony for Villa Tranquilla Suite

We would thoroughly recommend the services of EMR Vacation Rentals. The service was very professional and reliable right from the initial contact, booking and follow-up service after our very relaxing holiday.

The accommodation at Villa Tranquilla Suite is exceptional. We had everything thoughtfully provided that we needed for our stay, in a beautifully decorated suite and wonderful grounds. The accommodation is well situated to local attractions and amenities.

Thank-you to our hosts, Marlene and Brent.

We were unclear from the description of the suite, that the suite was located on the lower level of the home. Although we did not hear our hosts upstairs, we were very aware of trying not to disturb them with the noises produced by our sometimes very vocal 2 young children.

We look forward to arranging our next holiday with you.

Thanks again.

Testimony for Aspens 125

We all really enjoyed staying at the Aspens. The convenience was unparalleled as the skis were out of the room so less snow melt. The fireplace was great and dried all of our gear nicely. The 2 bedrooms were great as we all had our privacy and each couple had a bathroom. TVs in each room let us all keep up with our shows if we could stay awake after skiing all day.

Testimony for Brava 26

My husband and I spent a week at Brava 26 and had a great time. Our greeter was most helpful. The place was clean and exactly like the pictures no surprises! The location was great! We were able to walk to all that Vancouver has to offer. We will be back!

Testimony for Songhees Ocean View Two Bedroom

We enjoyed the stay very much. Since street parking is restricted to 2 Hrs, we had some minor inconvenience. I must say your firm was prompt to offer a solution and the parking issue was concluded satisfactorily.
Thanks for your service.

Testimony for Oscar Manor Suite

I really enjoyed my stay at Oscar Manor Suite. The accommodation was perfect for me. I was able to walk to all my shopping. I also enjoyed being able to walk to the ocean and watch the ocean liners. If all is well I hope to come back next year.

Testimony for Hillside Garden Condo

It is a wonderful condo, we really enjoyed our stay. In the future we will stay here instead of a hotel. Thank you!

Testimony for Oscar Manor Suite

My husband, two children and I had the privilege of staying in the lovely Oscar Manor Suite while recently visiting friends and family in Victoria. We found the suite to be located in a visually-pleasing, quiet, conveniently-located part of the city and certainly enjoyed coming home to it every evening after a busy day of site-seeing and visiting. It was so nice to have our own place rather than staying in a hotel or with friends or relatives as we could just relax with each other and were also able to save some money by preparing some of our own meals. What a great option!
The suite itself is newly structured with attractive features and a high comfort level. It proved to be very convenient to have our own washer and dryer! We enjoyed a well-equipped kitchen and bathroom - we really didn't lack anything we needed! The only suggestion I would make is, perhaps some curtains over the kitchen window for privacy and some washable mats on the stone floor because although it is beautiful and easy to keep, it is a bit cold on the feet!
All arrangements with EMR went very smoothly and it was overall a very enjoyable experience we look forward to using again! Thank you.

Testimony for Ocean Haven

We really enjoyed our stay at Ocean Haven. It is a wonderful and unforgettable place. The owners and their family are very friendly. We have no grounds for complaint. If possible, we would rent it sometime again. We are glad to have found such a nice place using your services.

Testimony for Yaletown Studio

We were pleased with the cleanliness of our condo versus the previous month. I think they got the message that the charges for the cleaning 105 for the month was high compared to the value received. The new cleaning team did an excellent job.
Our sales person Lori was again a pleasure to deal with.

Testimony for Yaletown Studio

The EMR team overall was professional, responsive and very pleasant to deal with. We dealt primarily with Lori McCurdy and she did everything she promised, she was great. If there were any concerns, they were discussed and resolved to our satisfaction. If we were disappointed it was with the cleanliness upon arrival. It had been cleaned, however it is obviously a light cleaning effort and 105 we paid, we did not feel we got good value. We also thought since the economy was struggling the pricing was high and was not adjusted due to the times. If we were to return to Vancouver we could easily find something nicer for less money. EMR needs to review some of their pricing. We definitely would not pay the same price again.

Mike and Karen

Testimony for Brava 26

Brava 26 is a great condo in Yaletown. Loved the 180 degree view from the 26th floor had mountains during the day and the twinkling city lights at night. Since the building is taller than many around it, it felt more like a penthouse view. The building & the unit were clean and well maintained. Close to pretty much everything, and will be phenomenal when the Olympic road/SkyTrain construction projects are complete. We'll look forward to visiting again.

Testimony for Spectrum 32

We had a wonderful time at Spectrum 32. The apartment/condo was lovely and we very much enjoyed ourselves.

Thanks again.

Best.

Testimony for Morningside Ocean Estate

I had an absolutely fantastic time at Morningside Ocean Estate. My family enjoyed it thoroughly- I doubt we will be staying in Hotels after this experience.

All in all it was fabulous.

Testimony for Ocean Point

Ocean Point is a beautiful house and we enjoyed staying there so much. The views and wildlife are awesome and I'm sure we will be back again one day - we had sunshine nearly every day and the sunrises and sunsets were amazing. I spent quite a few happy hours wandering along the beach studying the driftwood and jellyfish - I will definitely be including some of the fascinating shapes in my next piece of artwork. I will be recommending you to all of my friends.

Many thanks!

Testimony for Spectrum 31

As we wrote in the guest book, we thought the suite was excellent! The location was ideal, the furnishings and appliances, first rate! We enjoyed our stay immensely and would certainly recommend it to others!

Once again thank you for making our vacation so memorable.

Testimony for Shutters 3 Bedroom

We had a fantastic time and the accommodations were excellent. Watching the Inner Harbor activity is a huge plus. Thanks much!

Testimony for Lakeshore Country Retreat

We would like to take this opportunity to thank you for the excellent and efficient service we received from your company. The location and accommodation lived up to and beyond our expectations. The owners were extremely welcoming and we had a restful, wonderful holiday.

Testimony for Neptune By The Sea

Neptune by the Sea on Vancouver Island was an incredible property and was a pleasure to stay in. It was nice that the owner could ring us and attend to a query we had too.

Testimony for Tranquility Point

Hi EMR - a thoroughly enjoyable holiday destination - accommodation excellent and very clean. Great kitchen and so well equipped and what a stunning view! It certainly lived up to all our expectations!

Our greeter was friendly and informative and we would have no hesitation in the future of using, or recommending, your company.

Many thanks.

Testimony for Bella Via

We had a great stay at the above-the place was spotless, ideally located for seeing the City and everything needed for our time there.

Rich, our Sales Agent, was a great help with booking and answering queries from us, as was Isabelle who met us and helped us whilst there.

I will have no hesitation in recommending you and if I ever come to Vancouver again I will look no further.

Many thanks for a wonderful week.

Testimony for Seaview Suite

Thank you so much for arranging the fabulous Sea-View home in Lantzville. It was a Grade A property and our whole family felt right at home. Also, Jennifer, our greeter was very helpful and was quick to offer her assist with any concerns we may have had.

We would highly recommend your services to family and friends and look forward to booking again with you in years to come.

Testimony for Deer Lake Manor

We had a wonderful stay at Deer Lake Manor, the house and garden is fabulous, and Johannes and Marie-Louise made us so welcome, as did Duchess, their gorgeous dog. I really would highly recommend it, it is well situated, easy to get to the sky train, and within walking distance of the local heritage site and for walks around deer lake, having said that it is in a beautiful area, very peaceful. On arrival Johannes showed us round and had supplied us with milk, fresh fruit etc. and a welcome cake which was such a nice touch. So much thought has clearly gone into the restoration of this house, and every detail has been finished with perfection.

It is a place I would love to go back to some time in the future.

Testimony for Skyview 15

Thank you, Blake and to all of your staff along the way. Having these condos available downtown made our trip so enjoyable! They were perfect, and am thrilled to have found your company.

This will make thoughts of a return trip that much easier !

It was a wonderful birthday (for me on May 29th)

Testimony for Vogue Suite

Just a few comments on our stay in the above suite for one week while in Victoria for our son's wedding.

The suite itself contained high end appliances, furniture and kitchen accessories. The beds were very comfortable. It was wonderful to stay in a place that was so self contained. Having a washer/dryer in the suite was a bonus.

The location in the downtown area was exactly what we needed and we always felt secure in entering and leaving the building.

A special thank you to our Sales Agent, Rich, who was always available for questions and very professional in all the dealings we had with him. It was also a pleasure to deal with Tim and Courtney.

We would definitely book with EMR vacation rentals again.

Testimony for Deep Cove Lookout

Thanks for the emails Lori. We all enjoyed our stay very much and had a great time. The house and all the facilities were in impeccable condition. We did our best leaving it in that condition as well after our departure.

We certainly bookmarked your company for future reference.

Testimony for Shawnigan House

We stayed at the Shawnigan Lake vacation house from June 30 till July 5 with our two daughters and sons-in-law. The service we received from EMR Vacation rentals and also the accommodations were excellent! We would recommend your services to our friends.

Thanks very much for your help in making our vacation very pleasant.

Testimony for Gulf Island Ocean View Estate

I don't normally respond to survey but this property exceeded our expectations so much I felt compelled to let you know how much we appreciated our stay.

The home and grounds were clean, spacious, well-quipped and homey. We felt instantly at home and relaxed as we read books and looked out over the ocean, The grounds were lovely and the beds/sheets were better than any high-end hotel we've stayed at! We cooked a lot of meals in the large wall-equipped kitchen and dined in the dining room over looking the ocean. The decorating was very much to our taste and reminded us of our home. It was such a comfortable stay that our daughter asked to spend her 15th birthday this summer at the house and we had a nice celebration for her on August 16.

This rental was one of the best places we have ever stayed and I wonder if you could pass these comments and appreciation on to the owners.

Testimony for Morningside Ocean Estate

I want to tell you how very much we enjoyed the Morningside Ocean Estate! It was wonderful and my family had a fabulous time. We all hated to leave. Thank you again for the suggestion.

Testimony for Brava 23

We all enjoyed the vacation rental. Yes I would stay there again. Everything was just wonderful. Thanks for all the help and suggestions. I really appreciated having someone meet us at the building when we arrived.

Thank You

Testimony for Oceanview Estate

I just wanted to send you our thanks for two great properties. The Oceanview Estate turned out better than expected for us. My Mother and the kids loved that they could go out each morning and pick fresh figs and blackberries for their breakfast! The location was a good jump off point for day trips, and we realized after going to Mayne Island for the wedding, that we would be limited in the activities we could do on the island for a whole week. We took your advice and got to Salt Spring Island for market day. Also, Sidney turned out to be quite a gem of a town. It was small enough to not feel crowded, but had all the amenities of good dining, shopping, and access to the water. We also made time for the evening market in Sidney, and enjoyed that as much (if not more) as the Salt Spring market.

The Horseshoe Bay property was also lovely. Again, it was nice to return to a smaller, quieter village after a day of hustle and bustle in Vancouver. We appreciate your assistance and will keep your company in mind next time we travel to BC.

Warm regards!

Testimony for Morningside Ocean Estate

I just want to say what a wonderful time we had at the place we rented and how lovely it was! Janet was so friendly and also a great source of information. Would highly recommend it to anyone!

Many Thanks

Testimony for Brava 23

Thoroughly enjoyed our holiday in Canada - everything we experienced was fantastic and the weather superb - too hot at times but as we've returned to rain we shouldn't really complain.

Testimony for Tranquility Point

Thank you for everything. We loved the house.

Testimony for Heritage Lane

We had a most enjoyable stay in Victoria.
The accommodation was ideally located for downtown. We were also very satisfied with the standard of cleanliness and presentation of the property.
Please thank the owners on our behalf for allowing us to rent their property.

Testimony for Urban 1108

My husband and I loved Vancouver and the accommodations were very nice.
Our contact, Tim, was very accommodating and readily available when I called. I found your web site easy to use and I was pleased with how efficient your booking system was.
The location was wonderful for us we could walk everywhere. The city is beautiful and clean. We had a great time.