Testimony for
Wave 9
TO BE HONEST THE UNIT WAS NICE ENOUGH BUT THE BEDDING AND TOWELS WERE OLD AND ONLY 4 TOWELS TOTAL FOR THE WHOLE STAY . THE PULLOUT WE USED HAD THE OLDEST SHEETS POSSIBLE AND WERE DIRTY WHEN WE OPENED THE BED SO I HAD TO WASH THEM AT MIDNIGHT BEFORE MY KIDS COULD GO TO BED. ALL THE LINENS SMELT OLD AND NOT CLEAN THE NIGHTS WERE GROSS NO ONE SLEPT WELL DUE TO THE SMELL. IF RENTING AND PROFITING FROM PEOPLE AT LEAST PROVIDE CLEAN AND AMPLE LINENS. I NEVER SAT ON THE COUCH BECAUSE I WAS TOLD IT SMELT TO, PLS UPDATE THESE ITEMS SO THE NEXT FAMILTS STAY CAN BE MORE ENJOYABLE.
The EMR Vacation Rentals Response
Thank you for your review - the sofa in this property is new within the last year, perhaps the 'smell' you experienced is the fabric treatment. The sheets on the pullout sofa are not brand new, but after discussing with our head housekeeper, we have been informed that they were indeed clean. We have an alternate set of sheets that can be used on the pull out sofa and will have them replace the sheets in question. If you had called our head housekeeper/greeter or our office during your stay, these items could have been easily replaced and perhaps more acceptable to your standards.
As there is a washer and dryer in the unit, a set of towels per person is not out of the question as they could have been washed, but we are getting more towels in to avoid this problem in the future
We hope in the future, you will stay with us again, and we will be able to provide you with accommodations more suited to your needs.
