Margaret and Paul H

Overall satisfaction: Excellent

Services from rental manager: Excellent

Cleanliness Excellent

Location Excellent

Property condition Very Good

We had a wonderful week in Vancouver!

The assistance we had from Brenda Dominy in acquiring accommodation at short notice was excellent, and the 'extra' information she provided was invaluable - for example, about public transport and nearby convenience stores etc, meant we felt confident about settling in quickly.

Our check-in/check-out by Julia Larsen was also professionally handled.

We were a bit apprehensive about renting accommodation on the 2nd floor but having greenery all around from the private garden more than compensated for it.

Getting a week of glorious sunshine was an added bonus!

Thank you, Brenda.

Thomas W

Overall satisfaction: Excellent

Services from rental manager: Excellent

Cleanliness Excellent

Location Very Good

Property condition Excellent

Although we were in a very large building, the accommodations were very quiet and very clean. It was a very secure building with our own space to park. We were close to everything Vancouver had to offer downtown. Thanks very much.

Mary Jane H

Overall satisfaction: Very Good

Services from rental manager: Average

Cleanliness Excellent

Location Excellent

Property condition Average

The reason I gave the unit the average category is because I felt for the price the unit had slow internet access and only basic cable which I feel is below the standards you are charging. Also there was not a coffee pot or a hairdryer in the unit which are usually standard everywhere, so we had to go out after a long flight to purchase a coffee pot and hairdryer so we would have it in the morning. Also the oven did not work properly and we were running out of dishwasher and clothing detergents something we should have not had to buy for the condo.

We did love the setting and Simone.

EMR Response

Thank you for your comments as they are very valuable for us. We are glad you enjoyed your stay.

You are correct a coffee maker and hair dryer are part of all our rentals. We are not sure why these two items were not in the property. We will look into it right away as well as the oven not working properly. Next time you stay with us please call us immediately if something is missing. Since we did not know that this had happened during your stay we could not act upon it. We will bring the matter of the cable and internet package to the owner's attention.

We hope to see you again in the future.

Patrizia S

Overall satisfaction: Very Good

Services from rental manager: Average

Cleanliness Very Good

Location Average

Property condition Average

After staying nearly one month in the apartment I'd like to tell our negative but also positive impressions and thoughts respectively. Here are the drawbacks of the apartment. Old and partly unuseable kitchen utensils especially knifes and pans, useless desk due to the construction glass boards, working was unpossible, there were only high tables which are not really comfortable despite there would be enough space for a nice dinning table, renewing the mattress and the ironing board should be considered. The pros of the apartment were the size, the balcony as well as the spacious closet. Furthermore I would like to thank you the owner for the quick replacement of the iron.

Best regards